FULL_TIME

21 days ago

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About the role: In Samsara’s IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Helpdesk team, you’ll be responsible for troubleshooting and assisting user’s with their technology and access. Your assistance will enable our people to stay online, connected and allow them to do their best work. In this role, you will: Help others online to resolve their tech problems. Manage a ticket queue and seek opportunities to improve how we work. Support ticket escalations and support the tier 1 BizTech team with more complex issues.  Lead a weekly ticket meeting to help the tier 1 BizTech with their more complex tickets. Liaison to adjacent tiers and teams for escalations and process enhancements. Capture and document processes. Drive core operations that keep the company secure and productive. Deploy and manage systems that foster collaboration and Apply now and work remotely at Samsara

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