Complaints Officer Do you enjoy solving problems for customers? Do you thrive on investigating issues and collaborating with colleagues to get the best outcomes for customers? Then we’d love to hear from you! As a Complaints Officer, youll take ownership of the complaint process from start to finish, achieving a fair and consistent customer outcome in line with company policies and procedures and in accordance with regulatory guidelines. Youll be providing excellent customer service, communicating in a helpful and friendly manner with every customer whether over the telephone or by written correspondence.  Responsibilities  Provide excellent customer service, communicating in a helpful and friendly manner with every customer whether over the telephone or by written correspondence Take ownership of a complaint from start to completion, ensuring that the customer is regularly kept informed of the process.  Gain a thorough understanding of the busin Apply now and work remotely at Capital on Tap