FULL_TIME

3 days ago

Logo of Constant Contact

Content Developer Knowledge Base

$70.0k - $120.0k

Constant Contact

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United States
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Content Developer Knowledge Base

What youll do:   Document product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing Create educational content that is accurate, high quality, engaging, and easy to understand Use appropriate content format and delivery methods to best educate external and internal customers – written documentation, eLearning modules, user guides, etc. Utilize images and graphical elements to supplement documentation Develop a deep product knowledge and understanding of common customer issues relating to the Constant Contact product (this had been listed under Requirements, moved it to Responsibilities since it’s not a requirement to know the product before starting) Develop strong knowledge of social media platforms, ecommerce tools, marketing best practices and other areas as they become part of the CTCT offering. Translate complex marketing concepts and strategies into common Apply now and work remotely at Constant Contact

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