3 days ago

Logo of Constant Contact

Customer Engagement Specialist

$65.0k - $110.0k

Constant Contact

analystcontent managerceo
United States
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Customer Engagement Specialist

What youll do: Act as a first point of contact for customer inquiries via telephone Resolve technical and other support inquiries and assist in escalations Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Support team Provide feedback on defects and enhancements Educate customers on product features as well as online help resources Educate and coach customers on products and services to enhance their online marketing strategy  Drive customer engagement to help our customers be more successful Who you are: Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all!  A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact Always Putting Customers First: You enjoy delighting the customer and are willing to go above and Apply now and work remotely at Constant Contact

Curated from remoteok.com