Customer Service Entry Specialist

Operations

Remote, United States

Description

The impact you’ll have:

• Verify and audit Purchase Orders from customers
• Assist sales reps and customers on all aspects of support for order placement
• Enter print, digital, and on-line service orders
• Work with team members to enter large, complex, multiple location orders
• Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders
• Identify issues and collaborate with multiple groups to bring issues to resolution

Who you are:

• Attention to detail and accuracy is a top priority
• Problem analysis and problem-solving skills
• Basic Excel skills required
• Strong customer follow-up skills
• Interpersonal skills along with proven adaptability and initiative
• Ability to work independently with some direction
• Demonstrated telephone and business email etiquette with the ability to communicate clearly, both written and verbally
• Active listening skills
• Strong organizational and time management skills along with the ability to multi-task
• Knowledge of Customer Service principles and practices
• Experience with Salesforce/Lightning a plus!

Requirements:

• 2 years of customer service working with both internal and external customers.
• Experience with Salesforce lighting a plus