Contract

19 days ago

Logo of Envision Healthcare

Customer Services Representative at Envision Healthcare

Envision Healthcare

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Customer Services Representative

(Remote)

  • Job Category: Corporate
  • Requisition Number: CUSTO006118
  • Full-Time
  • Remote, USA
  • Nashville, TN, USA
Job Details
Description

POSITION SUMMARY:

This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services. This shift hours are from 10:30am-7pm.

ESSENTIAL RESPONSIBILITIES:

Excellent communication skills – verbal and written

Demonstrate proficiency in Microsoft Office products and Internet navigation

Ability to communicate in a clear, concise, understandable manner, and listen attentively to others

Ability to provide outstanding customer service

Ability to deescalate and remain positive in all situations with difficult customers.

Take patient demographics and other patient information as needed.

Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution

Reviewing patient bills for accuracy and completeness, and obtaining any missing information.

Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines.

Complete and mail necessary patient statements and return mail in a timely manner

Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.

Answer all phone calls within 2 minutes of the call hitting the system.

Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day

Attend in-services, seminars and webinars for additional education and performance improvement.

Regular and reliable attendance required.

This shift hours are from 10:30am-7pm.

Qualifications
Education

Required

High School or better.

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