Contract

19 days ago

Logo of ParkHub

Customer Success Manager at ParkHub

ParkHub

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Customer Success Manager

Dallas, TX

Full Time

ParkHub is a Dallas, Texas based technology company that provides software and hardware services for the global parking industry. ParkHub serves key elements of the sports and entertainment industry, working at the Association or League levels, as well as specific large venues and parking operators. We continue to build on our successful partnerships at venues coast to coast including AT&T Stadium, Levi Stadium, Pepsi Center, BB&T Pavilion, and other large stadiums, theaters, Performing Arts Centers, and arenas. In addition, ParkHub provided the event parking technology at the last seven Super Bowls.

Position Overview:

An ideal person for this role is someone who thrives on building relationships, is organized, can manage multiple projects at a time, and is a strong communicator. Our team members are motivated problem solvers who love learning.

  • Excellent interpersonal and communication skills, with focus on building and maintaining relationships
  • Ability to connect with individuals at all levels (mid-level managers, supervisors, and key stakeholders) within client organizations
  • Comfortable training clients (both in-person and virtually) to provide best practices, coaching, and training to operational managers throughout entire customer life-cycle
  • Amazing organizational skills (project management experience always a plus) to efficiently onboard new customers from sales hand-off to launch, leading implementation components relative to payment, integrations, and more
  • Sense of urgency, balanced with patience and flexibility
  • Able to deliver results under pressure, work independently or with a team, and take ownership of assigned tasks in a fast paced environment
  • Personal drive and motivation to learn new skills
  • Strategic program development to plan for clients success and communication internally and externally on progress
  • Retaining and identifying opportunities for increased adoption from existing clients
  • Analyzing data independently to discover insights and trends that drive recommendations for clients
  • Providing accurate and timely feedback for product and service improvements
  • Maintaining current industry knowledge of industry trends and issues
  • Troubleshoot high-level technical support inquiries
  • Document best practices and help train teammates
  • Highly analytical, process-oriented, and data-driven
  • Strong empathy and passion for customers growth
  • Flexibility to schedule calls based on customer availability
  • Experience with use of CRM tools (we use Salesforce, Asana, G-Suite, JIRA, etc)
  • College Degree preferred
  • Service/customer facing experience necessary
  • Customer Success or Event/Ticketing experience a strong plus

Requirements:

  • Must be based in the US, ideally in the DFW area
  • Ability to travel to customer launches and support visits (~20%)
  • Ability to work occasional evenings & weekends

What we offer:

  • Remote-first work environment with access to our office in Uptown Dallas, TX
  • Competitive salary plus benefits and incentives package
  • Flexible vacation policy
  • Plenty of coffee, Red Bull, Topo Chico, and snacks!
  • Stocked kitchen and catered meals
  • Team activities and outings – barista services, weekly poker tournaments, happy hours anyone?!
  • Partner perks (game tickets, pre-sale access, swag)

From remote.co