FULL_TIME

1 day ago

Logo of ExtraHop

Customer Success Specialist

$68.0k - $118.0k

ExtraHop

ConsultingstudentsProgrammer
LondonEnglandUnited Kingdom
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Customer Success Specialist

At ExtraHop, we provide solutions for mission critical business and technology problems across a vast array of industries and technologies. As a member of our Customer Success team you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. With us, you’ll help to deliver solutions that customers previously thought infeasible or impossible to solve. Join us and you’ll find we have a supportive home team, great customers, and a product that customers love. Duties And Responsibilities The ExtraHop customer success team focuses on successful outcomes for our customers. As a Customer Success Specialist, you will play a critical role executing programs that touch and enable our user community. Your duties will include: Document customer use cases Run customer calls and generate meeting notes Monitor and report on EOL hardware and outdated firmware Ensure CSAT status is up to date on all non Apply now and work remotely at ExtraHop

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