The Team You’ll Work With The Founder Success team is hyper-focused on building processes and using technology to scale proactive customer education and engagement. This team is dedicated to improving the customer experience, being the voice of the customer internally, and helping customers get the most out of their Carta subscription. The Problems You’ll Solve  In this role as a Support Analyst on the Founder Success team, you will be on the front lines to proactively respond to customer inquiries. You will seek to understand the challenges facing Carta’s customers, and enable and empower them to utilize and extract value from Carta.  Operate in a pooled client ownership structure to respond to sensitive customer inquiries regarding contract renewals, pricing increases, and escalations Understand and execute basic contract renewal negotiations according to defined policies and processes Manage account-level escalations by leveraging standard res Apply now and work remotely at Carta