10 days ago

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Director of Information Security Operations at Jack Henry & Associates - JHA

Jack Henry & Associates - JHA

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Director Of Information Security Operations



Position Level



Information Technology

Position Type


Working Time



Alpharetta, Georgia, Remote, Remote, Springfield, Missouri

Travel Requirements


Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Director of Security Operations will be joining our Gladiator Managed Services team that is tasked with providing comprehensive services that include around-the-clock management, correlation, and monitoring of multiple security layers specifically designed and developed for financial institutions to safeguard information assets, IT infrastructures, and business continuity by identifying and addressing internal and external security threats.

In this role, you will be responsible for managing the day-to-day operations of our managed security service business. Areas to be managed include: Implementations, Customer Support, Monitoring and Professional Services. You will work closely with our governance group to ensure operational activities remain compliant with corporate policies & procedures, manage customer escalations, interface with sales to position our products/services, provide strategic direction for our managed security services, prepare annual budgets, and manage a P&L. The ideal candidate will have familiarity with the financial services sector with a strong background in information security and operations management.

This position will be filled to work at the following Jack Henry office locations: Alpharetta, GA, Springfield, MO, or Remotely within the U.S.*

The target salary range for this position is $122,300 $180,000, based on location and experience.

What you’ll be responsible for:

  • Directly and through subordinate managers:
    • Oversee accurate and timely installation of information security products and services. Ensure installations meet customer expectations and are in accordance with contract terms and conditions.
    • Ensure continuous protection of customer data through delivery of services such as monitoring, alerting, fraud detection, incident response and testing.
    • Manage post-sales product support activities and facilitates resolution of problems on any and all products. Ensure appropriate training, documentation, and tracking to maximize client satisfaction.
    • Manage client relationships and ensures service delivery meets and exceeds client expectations and service level agreements.
    • Review and analyzes monthly client billing to ensure appropriate invoicing.
    • Support the sales process with pertinent information such as installation dates, technical specifications, and capabilities, and may participate in sales meetings.
  • May perform other job duties as assigned.

What you’ll need to have:

  • A minimum of 10 years of experience in the Information Security field.
  • A minimum of 8 years of formal leadership experience.
  • CISSP, ISSMP, CISM, CRISC certification or obtained ability to obtain within 6 months of hire.
  • Experience working in a managed services provider (MSP) or within a complex enterprise.
  • Strong presentation skills.
  • Ability to travel up to 15% to attend JHA meetings, trainings, and/or professional conferences.

What would be nice for you to have:

  • Bachelor’s degree.
  • Familiarity with the financial services vertical, specifically banks and credit unions.

If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, “Do the right thing, do whatever it takes, and have fun.” We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business and our society stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.