Contract

8 days ago

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Health Services Registered Nurse at Change Healthcare

Change Healthcare

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Title: Health Services Registered Nurse

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Health Services Registered Nurse (New York license required)

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:

  • Fully Remote – U.S.

Position:

The Health Services RN position is in a Managed Services organization (does not reside on Client/Practice site). The RN telephonically assists and guides patients toward self-management and behavior modifications that result in improved patient outcomes. The RN is the primary point of contact, coordinating with schedulers, pharmacists, providers of medical and behavioral health care and social services. Success is measured in terms of improved patient outcomes, prevention of patient adverse events and unnecessary inpatient readmissions, satisfied customers, meeting, or exceeding quality measures, producing consistent and high-quality work and collaboration with other care team members. Our ideal candidate is an experienced nurse, able to perform tasks independently and once trained, without significant guidance.

Core Responsibilities:

Provides Nursing support for health service providers via phone in areas including but not necessarily limited to:

  • Telephonic nurse triage services
  • Provide education to patients, deploying best practices and standard workflow in their daily activities
  • Apply their expertise across the various areas of responsibility, understand how their interactions with patients affect customer satisfaction and can make recommendations to improve processes
  • Apply established protocols, criteria, and contract guidelines
  • Coordination of the team approach to management of patient care
  • Analyze, investigate, and resolve individual care quality, coordination of care, service and access issues
  • Contact patients and providers regarding clinical needs for continuity of care.

Requirements:

  • 3+ years of relevant work experience, in related clinical, managed healthcare or healthcare setting
  • New York RN License required.

Preferred Qualifications:

  • Excellent understanding of health-service related processes relevant to assigned role and responsibilities
  • Strong analytical and interpersonal skills and ability to interact with senior level clients, and high level of computer literacy
  • Very good knowledge of healthcare, government, and insurance industry trends.

Working Conditions/Physical Requirements:

  • Office environment – work from home office
  • Solid internet connectivity.

Unique Benefits*:

  • Flexible work environments
  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
  • Employee wellbeing programs and generous health plans
  • Educational assistance programs
  • US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
  • Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

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