What this job can offer you Act as a primary point of contact for all questions or issues related to employees payroll runs. Provide companies and employees support on all Payroll related questions and address their potential issues via email, live messaging and video call. Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs. Manages existing relationships with payroll, accounting and benefits service providers. Developing and maintaining up-to-date knowledge, documentation and FAQs on Payroll. Identify trends in the feedback we receive from our users and customers and collaborate with Payroll Specialists and other teams to bring attention to these trends. Work with other teams to ensure any customer escalation is resolved in a quick and efficient manner. What you bring Experience in handling Apply now and work remotely at Remote