Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), UTC -4, UTC -4:30, UTC -3, UTC -2, GMT (UTC +0), BST (UTC +1), CVT (UTC -1)

Why MailerSend?

• Youll build meaningful relationships
  Being a customer-focused role in a customer-obsessive company, you’ll have the opportunity to interact with customers and leads from all walks of life.
  
  
• Youll grow, develop and evolve
  As part of a team thats always looking for new, innovative ways to offer value for customers, youll constantly be experimenting, learning, and trying out new things.
  
  
• Youll take ownership
  We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.
  
  
• You’ll have experts at hand
  Whenever you’re stuck, your teammates with a wide range of different expertise are ready to help you grow. And they’d love for you to share your knowledge too!
  
  
• Youll pick where you work, every day
  We embrace the remote culture. Every day you get to choose what environment makes you most productive.
  
  
• Youll have stability
  We value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.
  
  

What you will work on

• Account Management: Develop and sustain a high-touch relationship with MailerSends highest LTV customers via calls and emails. Devise ways to nurture the working relationship of these clients with MailerSend to increase upsells and minimize churn as much as possible. You’ll be their advocate internally, and advocate for MailerSend externally
• Onboarding assistance: Onboarding calls, demo requests, contract negotiation, monthly/yearly renewals, add-ons, and invoice management
• Content: Create content that could interest high-value leads, blog posts, user interviews, demos or conferences, etc
• Community: Create and grow an online community: Host community calls, webinars, and actively participate in developer circles.
• Team synchronization: analyzing user feedback results, reporting results, and findings, sharing customer insights with the product team, following up on reported bugs, and participating in the weekly team calls.

What we expect from you

• At least 2 years of experience in customer-facing roles, such as Support, Customer Success, Account Management, and/or Sales
• Proven community building/management experience is essential for this role
• Fundamental development skills in HTML, CSS, and Javascript
• A strong understanding of APIs and their implementation
• Genuinely excited to build customer relationships and have a hands-on approach towards them
• Has a can-do attitude and is comfortable wearing many hats throughout the day
• Outstanding attention to detail (if you apply, include the word lite somewhere in your application)
• A sense of personal responsibility
• Open-minded with a positive attitude
• Eager to learn and self-motivated 
• Ability to work with teams across multiple time zones and countries
• Excellent verbal and written communication in English
• Time-zone requirements: based between Mountain Standard Time (MST) and Central European Time (CET). This allows for work with US hours while ensuring a healthy work-life balance, considering most of our customers are in the Americas
• Bonus: 
  • Established presence in developer communities
  • Computer Science degree
  • Spanish or Portuguese fluency 
  • DevRel experience

What we offer

• Yearly gross salary: 42,000 - 48,000 USD
• Remote-first culture with the team working remotely from all over the world
• International health insurance provided with coverage in most countries. Monthly healthcare payout available in select countries where coverage is limited
• Company-paid retreats. Once per year we gather for a week in an exotic location to work, learn and have fun together
• 31 days of vacation per year. We encourage you to unplug and recharge!
• 12 paid sick days for your physical and mental well-being, no doctors note required. Parents can use them to care for their sick children
• 4 creative days. One paid day off per quarter to do something creative and fun
• 12 parental days per year. Enjoy one paid day off each month to treasure time with your children
• Parental leave. Enjoy paid bonding time at 100% of your salary when welcoming a new child into your family through birth or adoption - 3 months of maternity leave and 1 month of paternity leave
• Parenting budget of $1000. Celebrate the arrival of your little one, whether through childbirth or adoption, with a special gift from us
• Joy Budget. Annual budget to spend on whatever that brings you joy
• MacBook and other tools thatll help you to do your job efficiently
• Check the full list of our awesome benefits here
  
  
  

Meet your Team Lead

I’m Abdullah, Support Lead at MailerSend. I’ve been in the company for more than 2 years. I enjoy traveling, technology, and chasing that next slice of pizza. The things I value most are dependability, communication, and a go-getting mindset. Our team lives and breathes on delighting customers, day in and day out. I ## lovemyjob because it challenges me to do the best work of my life at the location(s) I find myself comfiest in.