20 days ago

Logo of Talkdesk

Senior Payroll Specialist at Talkdesk


Apply now

Senior Payroll Specialist

Category: Finance

Job Type: Full-Time (Exempt)

Job Id: 4684764

Location: USA (Remote)

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.


  • Prepare and process semi-monthly payroll for exempt and non-exempt employees within US, Canada and Australia
  • Upload Canada and Australia payroll data input into third party vendor system (PwC) for processing
  • Process US payroll utilizing Workday
  • Partner with global HR, Commissions and Accounting teams to ensure all payroll data is received timely to meet strict processing deadlines
  • Coordinate with managers to ensure all hourly timecards are completed, reviewed and approved
  • Process, review and analyze payroll for all pay groups
  • Ensure accurate data for all new hires, employee changes, leave of absence and terminations
  • Comply with state termination pay requirements and process in a timely manner
  • Respond to and/or complete employment verifications and unemployment claims
  • Monitor the payroll inbox and respond to email inquiries promptly
  • Participate in Year End reconciliation along with Year Begin preparation
  • Assist with payroll related audits
  • Research and resolve payroll related inquiries from employees and management
  • Perform other duties as assigned


  • Proficiency in MS Office as well as Google applications (Gmail, Slack, Google Sheets)
  • Must be proactive, efficient and possess strong communication and organizational skills
  • Demonstrated ability to provide excellent customer service
  • Detail oriented with high degree of accuracy and the ability to multi-task
  • Must be able to work independently but also work well within a team environment
  • Minimum of three years of payroll experience preferably with Workday
  • Canadian payroll and accounting experience a plus
  • Experience using JIRA ticketing or similar ticketing system a plus
  • Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) credentials preferred

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.