The Opportunity: As a SkyBox Support Associate (Tech Support Specialist ), you will be a support expert for Vivid Seats and our innovative cloud-based platform SkyBox. This is a unique opportunity to work on a tight-knit team with direct involvement in the product development cycle and assisting our users to ensure we are delivering the best industry experience.   How your role contributes to the success of Vivid Seats: Improving, promoting, training, and providing solutions for users on the SkyBox platform. Act as the front-line communication for our users recognizing, researching, and resolving issues.  Solve technical issues for our users to ensure product is performing to expectations. Demonstrate accuracy and thoroughness by looking for ways to improve and promote quality within our product.   How your role expectations will progress as a Skybox Support Associate in the first 30, 90, and 180 days:   30 d Apply now and work remotely at Vivid Seats