This pioneering position will collaborate closely with our Customer Support team, product managers, and engineering teams to design, implement, test, and launch solutions for our customers. Location : Brazil (Remote) Duties and Responsibilities Act as a third-tier escalation point for Customer Support for issues Collaborate with Customer Support, Product Management, Engineering, and Database Engineers to resolve customer issues Attend intake meetings and lead triaging meetings to disseminate customer escalations coming in from customer support to appropriate internal teams. Prioritize and manage several open issues at one time Answer and resolve data related issues using scripts or provided public APIs. Maintain and build new tooling to enable our Customer Support team to better serve our customers with security on the forefront. Interface with CS, Engineering, Product, and Security teams as stakeholders. Generate runbooks in the form of no Apply now and work remotely at UpKeep