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Inbound Call Center Associate – Healthcare/Remote
at Babylon
United States
Hello! We’re Babylon, a leading digital healthcare company.
Our mission is to make high-quality healthcare accessible and affordable for everyone on Earth. Building on the success of Babylon in the United Kingdom, Rwanda and Canada, we are building a 50-state provider network in the United States. We want to provide health services to the Medicaid population, who are often underserved and overlooked. Today, we cover over 3.5 million members in the US.
WHAT YOU’LL WORK ON
As we grow our digital healthcare service in the US, you’ll have the opportunity to join a team of ~20 Clinical Operations team members who provide exceptional virtual patient support to our patients. This position requires administrative and customer service skills such as working in a call centre or working as part of a customer support team.
You’ll get a chance to learn new systems and use the latest technologies including Babylon’s own EHR and Athena EHR to provide exceptional service to our members via email, telephone, and live chat. This will include registration, eligibility, scheduling, and technical issues.
As well as provide service to our members, you’ll be a part of managing back-end support processes including updating patient profile information, pre-screening and taking patient histories, chasing results, prescription and lab follow up procedures. This will give you a deeper understanding of the healthcare system and allow you to really make a difference to Americans across the country.
WHAT WE’RE LOOKING FOR
<ul>
<li>Professional experience working in a high-volume customer service position e.g. call centre support or a highly administrative position.</li>
<li>Ideal candidate holds administrative or customer service experience within a medical or healthcare environment (would benefit from basic knowledge of medical terminology and overall healthcare lingo!)</li>
<li>A genuine passion for delivering exceptional customer service and the ability to handle high volume administrative tasks.</li>
<li>Strong writing skills and comfort and familiarity using G-Suite and multiple systems at once.</li>
<li>The ability to follow all HIPPA rules by maintaining confidentiality and security of sensitive information</li>
</ul>
HOURS
<ul>
<li>The support team provides service to our members 24 hours/7 days a week. Scheduling will be based on business needs between the hours of 7am 11pm including weekends &amp; holidays.</li>
<li>You will be required to provide 40 hours per week and will be scheduled during the above times.</li>
</ul>
WHAT WE OFFER
<ul>
<li>The hourly rate for this position is $20-22/hour and this position is permanent full-time (40 hours/week)</li>
<li>We offer 4 weeks accrued PTO</li>
<li>401k’ with employer matching contribution</li>
<li>Benefits include equity, medical insurance, vision, and dental coverage</li>
<li>Incredible growth opportunities with a global health tech startup with a meaningful mission</li>
</ul>
#LI-Remote
At Babylon, we reasonably expect the new hire hourly range for this full-time position to be $20 to $22 for all positions located across the US. Individual pay is determined by several factors but not limited to qualifications, experience, relevant education/ training and geographical location. In addition, the person hired into this role will be eligible to participate in an equity incentive plan and comprehensive benefits package such as Medical, Dental, Vision, 401k, FSA/HSA, Life Insurance and a competitive PTO plan of 4 weeks per year.
Compliance Disclosure (US ONLY) 
If you are a Babylon employee who is also a California resident, Under the California Consumer Protection Act of (2018) as amended, you have a right to:
<ul>
<li>know about the personal information Babylon collects about you and how it is used and shared;</li>
<li>correct inaccurate information;</li>
<li>delete personal information collected from you (with some exceptions such as if it is still needed for the purpose for which it was provided or if we are required by law to maintain it);</li>
<li>limit the use and disclosure of your sensitive personal information;</li>
<li>opt-out of automated decision-making technology;</li>
<li>opt-out of the sale of your personal information; and</li>
<li>non-discrimination for exercising your CCPA rights (including employment decisions or retaliation).</li>
</ul>
WORKING AT BABYLON 
Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.
WHO WE ARE
We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time
DIVERSITY AT BABYLON
We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

Inbound Call Center Associate at Babylon Health

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Call Center Representative
REMOTE
United States
Veterinary Care Coordinators
Full time
Join Lap of Love as an Evening Call Center Representative and Love What You Do!
Lap of Love is looking for an experienced Call Center Representative for our evening schedules with amazing customer service skills to join our growing team. As a Call Center Representative working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions &amp; Responsibilities:
<ul>
<li>Provide customer service by engaging in positive interactions with pet families</li>
<li>Answer a high volume of customer service calls in a work from home/ remote environment</li>
<li>Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules</li>
<li>Gather and accurately document the pet’s medical information and schedule appointments in an effective manner</li>
<li>Meet all productivity, quality, and performance standards</li>
<li>Guide emotional conversations in a calm and peaceful manner</li>
<li>Go above and beyond to provide stellar customer service to pet families and our veterinarians</li>
<li>Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines</li>
<li>Other duties may be assigned to the employee to ensure the highest standard of customer service</li>
</ul>
Requirements
<ul>
<li>Experience working in high call volume, customer service, or call center environments</li>
<li>Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact</li>
<li>Previous experience in a work-from-home environment or working with minimal peer interactions</li>
<li>High attention to detail and ability to adapt to new processes</li>
<li>Expected to be present for work, on time, every day for the entire duration of their shift</li>
<li>Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.</li>
</ul>
Physical Job Requirements:
<ul>
<li>Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.</li>
<li>Ability to lift up to 15 pounds</li>
</ul>
Schedule
<ul>
<li>Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year</li>
<li>This position is for Evenings 1:00 pm-10:00 pm or 2:00 pm-11:00 pm</li>
<li>Schedule includes nights/weekends/holidays</li>
<li>Must attend mandatory 4-week intensive training program at the beginning of employment</li>
</ul>
Benefits
<ul>
<li>100% Company Funded Health Insurance</li>
<li>100% Company Funded Comprehensive Mental Health Support through Modern Health</li>
<li>100% Company Funded Gym Memberships, Classes, and Programming through Peerfit</li>
<li>Dental, Vision, Life Insurance, Long Term and Short Term Disability</li>
<li>Retirement Plan (Traditional 401k with 3% match &amp; Roth 401k)</li>
<li>Generous Paid Time Off</li>
<li>Generous Paid Parental Leave</li>
<li>Bereavement Leave</li>
<li>Training &amp; Development</li>
<li>Pet Insurance</li>
<li>Remote Work From Home
Compensation</li>
<li>This position is hourly non-exempt and is eligible for overtime</li>
<li>Hourly pay starts at $15.00 per hour</li>
<li>Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour</li>
</ul>

Call Center Representative at Lap of Love

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Title: Call Center Specialist
Location: Remote
SmartFinancial offers smarter insurance products, delivered by people and powered by technology.
At SmartFinancial, we’re on a mission to make the insurance shopping process better, simpler, and more effective. Our transparent insurance-technology platform is changing the way people shop for insurance by pairing them with the right carrier and policy, one policy at a time. Our company was founded by a team of industry experts who are passionate about delivering measurable results and exceptional customer service to all our clients. We’re committed to providing the best resources and support to our insurance partners as they adopt our technology platform to reach the right consumers and optimize their marketing campaigns. We are proud to foster a diverse and inclusive workplace where our employees can thrive and make meaningful contributions to our mission
Founded by a team of insurance and technology experts, SmartFinancial focuses on delivering measurable results and exceptional customer service. We provide a similar resource for insurance partners as they adopt the new technology platform to reach the right consumers. SmartFinancial operates an innovative real-time marketplace that gives insurance clients the ability to optimize marketing campaigns and maximize ROI.
$16-$18/hour base pay plus commission. Our top agents earn $80,000+ per year. That could easily be you.
SmartFinancial is the leading tech-driven marketplace for insurance consumers [Auto, Home, Life, Health, and Medicare]. We generate 20,000+ digital leads per day from our owned and operated websites. You will contact these consumers via our state-of-the-art technology platform to confirm their interest and connect them via warm transfer to our network of licensed agents. We partner with every major insurance carrier and 6,500+ independent agents. Our clients LOVE our calls.
Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic.
In this role, you will be contacting customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.
As a warm transfer agent, you will:
<ul>
<li>Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)</li>
<li>Be required to read from a script</li>
<li>Verify customers information and pre-qualify customer</li>
<li>Transfer the customer to a licensed insurance agent.</li>
</ul>
Remember: This is a Remote Position 
***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)****
Responsibilities:
<ul>
<li>Handle a high volume of outbound calling daily and ask qualifying questions</li>
<li>Encourage the customer to receive a competitive quote from a licensed agent</li>
<li>Meet performance expectations and KPIs</li>
</ul>
Qualifications:
<ul>
<li>1+ years of sales experience preferred</li>
<li>Fast-paced call center experience a plus</li>
<li>Strong phone, computer, and communication skills</li>
<li>Self-motivated &amp; independent</li>
<li>Ability to build rapport with customers in a fast-paced environment</li>
</ul>
What We Offer:
<ul>
<li>Competitive hourly rates plus incentives and performance bonuses</li>
<li>Paid training</li>
<li>Full healthcare benefits ( Medical, Dental, Vision)</li>
<li>Company paid life insurance</li>
<li>401k with company match</li>
<li>Generous PTO &amp; paid holidays</li>
<li>Employee referral bonuses</li>
<li>Extensive paid product training</li>
<li>Daily/weekly cash giveaways</li>
<li>Advancement opportunities – We love to promote from within!!!</li>
<li>Monday Friday from 9am – 6pm shift schedules</li>
</ul>
What It’s Like To Work At SmartFinancial: 
Voted as one of the Best Places to Work in 2018, 2019, 2020, 2021, and 2022 and one of the fastest-growing tech companies!
<ul>
<li>Be a part of a supportive and dedicated team</li>
<li>Be able to have fun and work hard at the same time</li>
<li>Work in a dynamic, energetic environment</li>
</ul>
This position is for ambitious people who desire to advance their careers and work alongside an industry-leading team!!
We’re a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We’re always looking for excited, dedicated people to join our team. SmartFinancial has been named one of the “Best Place to Work” in Orange County four years in a row!
We’re a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We’re always looking for excited, dedicated people to join our team. SmartFinancial has been named one of the Best Place to Work in Orange County four years in a row!

Call Center Specialist at SmartFinancial

Remote aircall Jobs.

Inbound Call Center Associate at Babylon Health →

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Call Center Specialist at SmartFinancial →

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