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Claims Specialist I/II, Virtual 
Material Damage ($2000 Sign-on Bonus)
<ul>
<li>United States – Remote</li>
<li>Full time</li>
<li>82842</li>
</ul>
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!
A $2000 SIGN-ON BONUS will be given to all external candidates hired into this role. 
This is a remote adjuster role. Ideal candidates will have prior material damage (auto) claims experience.
Nationwide pays based on a geographic-specific salary structure. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. The role may also be eligible for either short-term or long-term incentive plans based on business and/or position-specific results. Newly hired full-time associates receive a minimum of 18 days paid time off each full calendar year, pro-rated quarterly based on hire date. Newly hired full-time associates at higher job levels may receive additional paid time off. You will also receive 8 hours of Lifetime paid time off and 8 hours of Unity Day paid time off. The range for this role is listed below.
<ul>
<li>In Washington, the salary range for Claims Specialist I, Virtual – Material Damage is $42,315 to $80,400.</li>
<li>In Washington, the salary range for Claims Specialist II, Virtual – Material Damage is $52,000 to $103,000.</li>
</ul>
Job Description Summary
Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you!
As a Virtual Material Damage Claims Specialist II, you will be responsible for completing quality estimates of damaged vehicles and you’ll handle claims of varying complexity and volume. You’ll also be responsible for providing our internal and external customers with extraordinary care to best resolve assigned claims.
Job Description
Key Responsibilities:
<ul>
<li>Investigates, evaluates, negotiates and resolves automobile material damage claims involving damage to drivable and non-drivable, total loss, and/or specialty vehicles. Handles claims of varying complexity and volume within assigned priority limits, consistent with company policy and legal requirements.</li>
<li>Evaluates vehicle repair costs, parts costs, etc. to determine whether specific damage is related to an accident.</li>
<li>Writes quality material damage estimates and supplements including cost of parts, materials and labor necessary, primarily using photos, multiple software systems and claims best practices.</li>
<li>Utilizes multiple software systems and claims best practices to assess images and negotiate with auto repair facilities, Independent Adjusters, claimants and policyholders.</li>
<li>Responds to written and telephone inquiries including status reports.</li>
<li>Evaluates claims for potential fraud or subrogation.</li>
<li>May assist with training, onboarding and mentoring of new hires.</li>
</ul>
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Claims Manager or Supervisor. Individual contributor role.
Typical Skills and Experiences:
Education: 
<ul>
<li>Undergraduate degree or equivalent experience preferred.</li>
</ul>
License/Certification/Designation: 
<ul>
<li>State licensing where required. Successful completion of required/applicable claims certification training/classes. Participation in technical insurance or industry coursework preferred (CPCU, ICAR, ASE)</li>
</ul>
Experience:
<ul>
<li>Three to five years of successful experience in customer service and/or claims handling required. Material/physical damage experience preferred. Related repair industry experience a plus.</li>
</ul>
Knowledge, Abilities and Skills: Demonstrated knowledge of customer service principles. Demonstrated knowledge of claims handling and claims best practices. Experience with material/physical damage repair processes, vendor management, customer service techniques, and all related claims systems. Demonstrated knowledge and adherence to best claims practices. Proven ability to meet customer needs and provide exemplary service by advising customers of the claims process and ensuring a positive customer experience. Knowledge of insurance contracts and the legal aspects of court procedures affecting legal liability for all lines of insurance. Knowledge of claims systems. Experienced analytical skills necessary to make decisions and reach resolution in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Proven ability to establish repair requirements and cost estimates for extensive losses and serves as a subject matter specialist on respective claims projects. Proven organizational skills to effectively prioritize increased and more sophisticated workloads. Demonstrates strong but flexible standards and can resourcefully operate to efficiently balance the conflicting demands of the position. Excellent written and verbal communication skills necessary to effectively communicate and/or collaborate with policyholders, claimants’ attorneys, agents, and general public. Demonstrated leadership capabilities to effectively train, coach, and mentor less experienced associates. Ability to operate a personal computer and related software.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions: 
Overtime Eligibility: Eligible (Non Exempt)
Working Conditions: Office environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls; must use a telephone headset. Non-standard hours possible. Flexibility of schedule is desired. Overtime as required (non-exempt). Must be available to work catastrophes (CAT) which may include working extended periods of time including holidays and weekends over the phone or in office environment. Field CAT duty is not required for this role.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
Benefits
<ul>
<li>We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.</li>
</ul>
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Claims Specialist I, II – Material Damage at Nationwide Insurance

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Claims Content Editor
at Kin Insurance
Remote;&nbsp;Chicago, IL; St. Petersburg, FL
The world has changed. Why hasn’t insurance?
Kin’s mission is to reimagine home insurance&nbsp;For Every New Normal.&nbsp;While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.
Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
We are seeking a talented and motivated&nbsp;Claims Content Editor&nbsp;to join our claims team. In this role, you will be responsible for developing, writing, editing, and publishing engaging and high-quality content across various platforms. You will have the chance to work closely with other members of the organization to create content that informs, inspires, and captivates our target audience. This includes new hire training, continuous learning, and product launch material which the departments use for e-learning modules, live web-based training sessions, and instructor-led training guides.
A day in the life could include:
<ul>
<li>Creating content strategy, plans, schedules, manuals, and knowledge base(s) that align with company objectives</li>
<li>Ensuring content is accurate, well-researched, and match company tone and style guideline</li>
<li>Managing the content publishing process, including scheduling, optimization, and promotions</li>
<li>Analyzing the success of content and use insights to inform future content plans</li>
<li>Maintaining a content calendar and ensure all content deadlines are met</li>
<li>Ability to work within a Learning Management System (LMS) to upload and manage content</li>
</ul>
I’ve got the skills but do I have the necessary ones?
<ul>
<li>3+ years experience in the homeowner’s Insurance industry</li>
<li>At least 1 year of experience as an adjuster handling Homeowners specific claims</li>
<li>Ability to write effective copy, instructional text, and audio scripts/video scripts</li>
<li>Experience using G-Suite and/or Microsoft Office with ability to learn new programs quickly</li>
<li>Excellent writing, editing, and proofreading skills</li>
<li>Strong attention to detail and ability to produce error-free content</li>
</ul>
Oh, and don’t worry, we’ve got you covered!
<ul>
<li>Medical, Dental, Vision, Disability and Life Insurance</li>
<li>Flexible PTO policy</li>
<li>Remote work</li>
<li>Generous equity package</li>
<li>401K with company match</li>
<li>Parental leave</li>
<li>Continuing education and professional development</li>
<li>The excitement of joining a high-growth Insurtech company and seeing your work make an impact</li>
</ul>
<h3>About Kin</h3>
In an industry that hasn’t budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product we’re making that a reality.
Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.
<h3>EEOC Statement</h3>
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don’t just accept difference we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.
#LI-Remote

Claims Content Editor at Kin Insurance

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Property Claims Supervisor-Water/Fire 
As a claims supervisor-water/fire on our Home &amp; Property team, you’ll lead a team of claims adjusters who help our customers resolve property claims. As a coach and resource to your team, you’ll help them develop and succeed in adjusting claims efficiently. Along with establishing measurable and achievable goals for your team, you’ll oversee performance evaluations, ongoing development and training.
Remote flexibility. You will work from home when not traveling for leadership responsibilities.
Must-have qualifications
<ul>
<li>Bachelor’s degree or higher and three years of related work experience, one year of which must be in property claims handling</li>
<li>Instead of the above, an associate degree and five years of related work experience, one year of which must be in property claims handling</li>
<li>Instead of a degree, seven years of related work experience, one year of which must be in property claims handling</li>
<li>Adjuster 620 License</li>
<li>Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies</li>
</ul>
Schedule: Monday-Friday with rotational Saturday and late shifts (10-7PM) (rotational shifts are approx once per quarter)
Compensation 
<ul>
<li>$87,800 to $109,700 annually based upon experience</li>
<li>Gainshare bonus up to 30% of your eligible earnings based on company performance</li>
</ul>
Benefits
<ul>
<li>401(k) with dollar-for-dollar company match up to 6%</li>
<li>Medical, dental &amp; vision, including free preventative care</li>
<li>Wellness &amp; mental health programs</li>
<li>Health care flexible spending accounts, health savings accounts, &amp; life insurance</li>
<li>Paid time off</li>
<li>Paid &amp; unpaid sick leave where applicable, as well as short &amp; long-term disability</li>
<li>Parental &amp; family leave; military leave &amp; pay</li>
<li>Diverse, inclusive &amp; welcoming culture with Employee Resource Groups</li>
<li>Career development &amp; tuition assistance</li>
</ul>
Equal Opportunity Employer
#LI-Remote
HOMEROLE
Job: Claims
Primary Location: United States
Schedule: Full-time
Employee Status: Regular
Work From Home: Yes

Property Claims Supervisor – Water andFire at Progressive

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Bilingual Claims Customer Care Associate
Job LocationsUS-Remote | US-FL-Orlando | US-NV-Las Vegas | US-TX-Plano | US-SC-Charleston | US-IN-Indianapolis | US-MI-Detroit | US-CO-Englewood | US-TN-Brentwood | US-KY-Louisville | US-AZ-Phoenix | …
ID 2022-52262
Position Type Full-Time
Minimum Salary USD $40,000.00/Yr.
Maximum Salary USD $46,950.00/Yr.
<h3>Description</h3>
Pay Range: $40,000 – $46,950 annually 
*** Salary is dependant on location *** 
Currently hiring for afternoon/evening shifts
Working schedule will be an 8 hour shift with various start times at 1:30 PM EST or later Must be flexible with availability.
This is a call center position, must show experience within call center environments. We are hiring for our bilingual team – Spanish/English.
Compassionate. Responsive. Efficient. Our claims team members embody these traits, serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim’s customer care associate, you’ll become part of a diverse, Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career.
<h3>Responsibilities:</h3>
<ul>
<li>Customer-centric employee: Conveying a calm, caring attitude, you’ll provide best-in-class service to customers while processing new claims and “First Notice of Loss” forms (the initial report made following a loss, theft or damage to an insured asset)</li>
<li>Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed</li>
<li>Efficient worker: In our fast-paced environment, you’ll handle customers’ needs—quickly, effectively and in a friendly, caring manner—to meet our Claims Service Center goals</li>
<li>Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues</li>
<li>Clear communicator:You’ll provide policyholders with the information they need by clearly setting expectations and outlining next steps</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Must be bilingual Spanish/English</li>
<li>A history of working in financial services, hospitality or retail, with previous call center experience a plus</li>
<li>Appropriate licenses or willingness to obtain licenses via company-sponsored training</li>
<li>Excellent oral, written and interpersonal skills</li>
<li>Ability to project courtesy and empathy</li>
<li>Strong time-management and multi-tasking capabilities</li>
<li>Demonstrated typing proficiency</li>
<li>Proficiency using computers, including Microsoft Outlook and keyboard shortcuts</li>
<li>Ability to handle confidential and proprietary information appropriately</li>
<li>A high school degree or equivalent, Bachelor’s degree preferred</li>
<li>Willingness to continue learning about products, procedures and technical systems as you grow in this role</li>
</ul>
<h3>About Us</h3>
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” onIDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Bilingual Claims Customer Care Associate at Liberty Mutual

Claims Support Supervisor
Remote
The world has changed. Why hasn’t insurance?
Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.
Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
As our Claim department continues to grow, we are looking to add a dedicated Claim Support and FNOL Supervisor to our team! As a&nbsp;Claim Support Supervisor,&nbsp;you&nbsp;will be responsible for day-to-day operations as well as the efficiency and productivity of your respective team. You will hire, plan, schedule, and administer resources that are required to meet/exceed service and support expectations.
This is a critical role for us and our team is passionate about delivering outstanding support, and we need your help to continue to meet our customers’ home insurance needs.
A day in the life could include:
<ul>
<li>Working with other leadership staff to develop strategies to provide the best service to our external and internal customers</li>
<li>Facilitating coaching and mentoring sessions with employees regarding adherence, feedback, opportunities for improvement and enhancing job knowledge</li>
<li>Maintaining accurate employee records, vacations, absences, and personal time and being timely in addressing an employee’s lack of adherence</li>
<li>Handling calls and customer escalations, removing roadblocks, collaborating with others and working issues</li>
<li>Ensuring accurate and timely reporting of individual and team metrics</li>
<li>Responsible for reviewing data to understand current state and proactively plan for short and long term changes</li>
<li>Preparing and maintaining documentation and job aids</li>
<li>Managing recurring audits to ensure adherence to compliance requirements and best practices</li>
</ul>
I’ve got the skills but do I have the necessary ones?
<ul>
<li>2+ years of supervising experience, preferably within the insurance space</li>
<li>Understanding and experience handling property claims</li>
<li>Excellent technical proficiency and experience working with tools such as Slack, GSuite, CRM systems, Excel, and beyond</li>
<li>A strong track record of leading and empowering a strong-performing team</li>
<li>Ability to thrive within a flexible environment with evolving priorities</li>
<li>A natural communicator who can effectively work with all departments and teams at Kin</li>
</ul>
Licensing Requirements
<ul>
<li>You will be expected to get your 620 license; Kin will provide this opportunity + licensure.</li>
</ul>
Catastrophe Requirements
<ul>
<li>All Claims employees are expected to be available in the event of a catastrophic event. Overtime and weekend shifts required.</li>
</ul>
Oh, and don’t worry, we’ve got you covered!
<ul>
<li>Medical, Dental and Vision Insurance</li>
<li>Flexible PTO policy</li>
<li>Very generous equity options and 401K</li>
<li>Parental Leave</li>
<li>Continuing education and professional development</li>
<li>Disability and Life Insurance</li>
<li>The excitement of joining a high-growth Insurtech company and seeing your work make an impact</li>
</ul>

Claims Support Supervisor at Kin Insurance

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Commercial Property Claim Representative – Remote Opportunity
locations United States – Remote
time type Full time
job requisition id R229474
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day &amp; not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.
At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do.
Training Hours: 8:00 AM – 5:00 PM CST / Monday-Friday
Work Hours After Training: Monday-Friday; core business hours with flexible start and end times
RESPONSIBILITIES:
<ul>
<li>Handle a high volume of claims, with a focus on financial accuracy, appropriate file disposition, and an adherence to statutory guidelines</li>
<li>Investigating commercial property (CP) claims to determine coverage, damages and subrogation/salvage</li>
<li>Handling of property damage and time element losses with policyholders and their representatives</li>
<li>Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication</li>
<li>Ability to make decisions with the customer at the center of everything we do</li>
<li>Ability to professionally interact with internal partners in sales, underwriting, legal and external agency and brokerage partners</li>
<li>Utilize critical thinking skills to gather and analyze information which leads to sound claims decisions</li>
<li>Continually evaluate self against performance targets and strive to exceed expectations</li>
<li>Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement</li>
<li>Embrace a culture of continuous improvement</li>
<li>Leverage contemporary technology to achieve accurate and efficient claim outcomes</li>
</ul>
QUALIFICATIONS: 
<ul>
<li>College degree or equivalent work experience.</li>
<li>1+ years of claim experience preferred.</li>
<li>Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another</li>
<li>Passionate desire to help both internal and external customers</li>
<li>Ability to embrace change and flourish with industry-changing technology and trends</li>
<li>Critical thinking skills inclusive of investigation, decision making and conflict resolution</li>
<li>Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry</li>
<li>Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations</li>
<li>Ability to produce clear and grammatically accurate correspondence</li>
<li>Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering</li>
</ul>
ADDITIONAL INFORMATION:
<ul>
<li>As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. You should have no schedule conflicts during training.</li>
<li>You must obtain and maintain a State Adjuster’s License to process Property &amp; Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.</li>
<li>For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.</li>
</ul>
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$60,960 – $91,440
Benefits
Our company’s success is due to our employees’ dedication and passion for their work. They are our greatest asset. That’s why we are committed to offering employees and their families a comprehensive benefits package and award-winning well-being programs. By helping our employees achieve their full potential, we unlock our own. Visit for details.
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
Property Claims Adjuster III – CL09EN

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