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<h1>👋 About CloudForecast&nbsp;</h1><div>Hello! <a href="https://www.linkedin.com/in/tony-c-82b7397/?utm_source=dynamitejobs&amp;utm_medium=dynamitejobs-job-post&amp;utm_campaign=Sales+Development+Representative+%28SDR%29">Tony</a> here, the CEO and co-founder of CloudForecast. Along with my technical co-founder, <a href="https://www.linkedin.com/in/flagier/?utm_source=dynamitejobs&amp;utm_medium=dynamitejobs-job-post&amp;utm_campaign=Sales+Development+Representative+%28SDR%29">Francois</a>, we're building an ambitious, profitable, and (mostly) bootstrapped SaaS startup that helps companies eliminate wasted costs on AWS.<br><br></div><div>We started this <a href="https://cloudforecast.io/about-us.html?utm_source=dynamitejobs&amp;utm_medium=dynamitejobs-job-post&amp;utm_campaign=Sales+Development+Representative+%28SDR%29">journey in 2017</a>, got into the <a href="https://www.cloudforecast.io/blog/cloudforecast-is-a-tinyseed-company/?utm_source=dynamitejobs&amp;utm_medium=dynamitejobs-job-post&amp;utm_campaign=Sales+Development+Representative+%28SDR%29">TinySeed Accelerator program last year</a>, and are ready to make our first hire on the marketing side to help us continue to grow MRR. This is an exciting time since we've managed to grow MRR through founder-led marketing efforts (not ideal) and with no real expertise in the marketing activities we’re executing.<br><br></div><div>In terms of our culture and what we value, we try not to take ourselves seriously and have fun building CloudForecast. We understand that we all have lives outside work and want to ensure a good work-life balance. However, that also comes with fully trusting each other, communicating well, delivering what we say, being individual contributors, and taking full ownership of initiatives from start to finish.<br><br></div><div><strong>⛈️ We need our first hire to come ready with creative ideas, take ownership of our business like it's their own, and run with it.<br></strong><br></div><div>In addition, we want to ensure our personalities and work styles mesh and complement each other. That will be just as important as the sales &amp; relationship skills you bring to the table. After all, we will talk and work with each other daily. We're looking for good people who care deeply about the work they produce.</div><div><br></div><h1>Overview</h1><div><a href="https://www.cloudforecast.io/?utm_source=dynamitejobs&amp;utm_medium=dynamitejobs-job-post&amp;utm_campaign=Sales+Development+Representative+%28SDR%29">CloudForecast</a> is growing! We're looking for a highly motivated and ambitious Sales Development Representative to help us grow our business. You’ll be employee #5, which means your direct contributions will be a massive part of our growth and future (if successful). &nbsp;<br><br></div><div>As the first business hire, you'll be expected to take ownership of the outbound sales process from start to finish and sell into high-growth startups (Series-A or higher) and mid-market-sized companies. &nbsp;<br><br></div><div>With us being a bootstrapped startup, this person needs to think of their role tied closely, adding more net new pipeline and scaling the business. <strong>If successful, opportunities for career development are nearly unlimited. &nbsp;</strong></div><div><br></div><h1>Why you might be a good fit&nbsp;</h1><ul><li>You thrive in uncertainty and the unknown as an individual contributor. We’re a small startup and need someone to execute as an individual contributor.</li><li>You have an ownership mentality. You can think strategically beyond your current role/day-to-day, think of ways to improve, and figure out ways to scale. &nbsp;<ul><li><em>We get it; not everyone wants to be an SDR and hunt for the rest of their career!</em></li></ul></li><li>You love to learn new things and know where your limits are. You’re willing to ask our mentors (we have <strong><em>many </em></strong>amazing ones through TinySeed) and advisors for advice and help where needed. &nbsp;</li><li>You’re willing to continue to figure things out and adapt even when things are not “working”.&nbsp;</li><li>You’re quirky, relatively laidback, with a good sense of humor, and can think creatively outside of the box.&nbsp;</li><li>You’ve been successful in a similar role that targeted developers, technical teams, and engineers at a B2B SaaS. &nbsp;</li></ul><div><br></div><h1>Why this might not be a good fit&nbsp;</h1><ul><li>You’re looking for a vast sales organization that reports to you within a year, similar to a hyper-growth startup. All you care about is your title rather than the work that needs to be done. &nbsp;</li><li>You need process, meetings, management, and structure, and you have everything figured out already. Ya know, all the corporate “blah blah blah” stuff.&nbsp;</li><li>You don’t want to wear many hats and be involved in other parts of the business.</li></ul><div><br><strong>🚧 If you made it up here and you think this can be a possible fit, </strong><strong><em>continue to the bullet point stuff (qualifications, responsibilities, requirements, and experience)</em></strong></div><div><br></div><h1>Role Details&nbsp;</h1><div><strong>📖 Qualifications:&nbsp;<br></strong><br></div><ul><li>Demonstrated ability as a high performer to exceed attainment, quota, and grow revenue. &nbsp;</li><li>Experience in executing outbound activities to a technical audience (engineers, DevOps, IT, SRE) and sifting through an org chart via email, social channels, or other channels. &nbsp;</li><li>Experience using sales prospecting tools, and other tools to help you hunt, acquire and organize prospects and opportunities. &nbsp;</li><li>Ambitious, organized, self-starter, and analytical. Ability to work independently and take full ownership of the role. &nbsp;</li><li>Ability to improve processes, messaging, and best practices based on data collected. You must be flexible and adaptable in a highly fast-paced tech startup environment.&nbsp;</li><li>Comfortable with wearing many hats in a startup environment. &nbsp;</li><li>Strong analytical and reporting skills&nbsp;</li><li>Experience in a fast-paced startup environment. &nbsp;</li></ul><div><br>⛑ <strong>Responsibilities:&nbsp;<br></strong><br></div><ul><li>Hunt for prospects and opportunities via email, cold calling, social channels (i.e. LinkedIn), or other channels. &nbsp;</li><li>Qualify interested prospects and arrange meetings between customers and founders.</li><li>Track and manage qualification processes, conversations, and notes using a CRM (email notes, call notes, deal pipeline, contacts, etc.).&nbsp;</li><li>Learn the essential technical aspect of the AWS cost management landscape and CloudForecast to effectively communicate the product's value and respond to any objections or other FAQs. &nbsp;</li><li>Take complete ownership of the outbound sales process from start to finish. That means hunting for prospects and handing off qualified prospects.&nbsp;</li><li>Collaborate with the founders to optimize and refine sales processes, messaging, ideal customer profile, audience segmentation, and other marketing resources to increase sales productivity. &nbsp;</li><li>Assess customers’ problems related to AWS cost management and decide the best features/solutions to help solve those problems. &nbsp;</li><li>Continue to think of ways to scale beyond your day-to-day role. We don’t want this person to be just another person that we plug into a process. We need this person to think ambitiously and have the desire to outgrow the role. &nbsp;</li><li>Report internally to the co-founders and organization on the successes, failures, and progress. &nbsp;</li></ul><div><br>📖 <strong>Requirements &amp; Experience:&nbsp;<br></strong><br></div><ul><li>Basic understanding of Amazon Web Services and/or Cloud computing</li><li>1-2+ years of sales experience in a B2B SaaS company with a technical audience</li><li>Strong verbal and written English communication skills&nbsp;</li><li>Organized, flexible, and adaptable in a highly fast-paced tech startup environment</li><li>Empathy toward users' feedback and problems</li></ul><div><br>⭐️ <strong>Bonus points (preferred, but not required!):<br></strong><br></div><ul><li>Experience in the AWS or AWS cost management space</li><li>Engineering/technical background&nbsp;</li><li>AWS Certified&nbsp;</li><li>Startup and small team experience&nbsp;</li><li>Ability to travel a few times a year for awesome conferences like re:Invent</li></ul><div><br></div><h1>💯 Perks and What we can offer</h1><ul><li>Flexible # of vacation days per calendar year <em>(we're focused on getting the job done and performance)</em></li><li>Paid time off on all major national holidays. Ramp down during the Holidays and New Years</li><li>Work directly with CloudForecast founders.</li><li>Exposure to other parts of the business and ability to shape the direction of a fast-growing.</li><li>Flexibility in career path and unlimited career development if successful in the role.</li><li>Laptop and any other tools to help you be successful.</li><li>Attainment and commission bonus based on performance <em>(open to discussion)</em></li><li>Async work environment</li><li>Employee #5 and first business hire</li></ul><div><br></div><h1>Hiring Process</h1><div><br><strong>Interviews with co-founders:</strong></div><ol><li>Informal Chat with Hiring Manager - 30 min<br><br></li><li>Informal Chat with Tony (CEO) - 30 min<br><br></li><li>Initial interview with w/ Francois (CTO) - 45 min<br><br></li><li>Interview with Tony (skills, culture fit, how can you help, role, etc.) - 60 min<br><br></li><li>Sales Presentation - Pitch us CloudForecast!<br><br></li><li>Take home assessment<br><br></li></ol><div><em>CloudForecast asks respectfully to </em><strong><em>only apply through the application form and not email/apply to them directly</em></strong><em>. Recruiters and Agencies please do not contact CloudForecast directly.<br></em><br></div>

Remote Sales Development Representative (SDR)

<div><em>(Remote, Full-Time, Anywhere in the World)<br></em>Starting Pay: $45-65K/yr for Advanced Level; $30-40K/yr for Junior Level<br><br></div><h1><strong>Introduction</strong></h1><div>Elite Software Automation (ESA) is a company that makes custom software solutions for small businesses with complex operational flow in specific niches such as custom manufacturing, concierge medicine, financial services, and other service-intensive industries.<br><br>These solutions are composed of internal systems (such as CRM, ERP or other systems heavily customized and extended by us), integrated with the external systems (such as client portals) and various custom backend connections that allow interaction with external parties as needed.<br><br>Our solutions are completely custom and consist of:<br><br></div><ul><li>Custom development with well put together custom interfaces as well as robust and comprehensive custom backends, consisting of both our reusable components as well as client-specific custom development;<br><br></li><li>Solution platforms and no-code tools such as:<br><br><ul><li>Some products from Zoho platform (Zoho CRM, Desk, Books, Flow) extensively customized and configured for each project;<br><br></li><li>N8N;<br><br></li><li>Customer.io;<br><br></li><li>Baserow, Cal.com, and other open source tools (which we sometimes fork and modify into our own version);<br><br></li><li>Our own products with in built no-code configurators;<br><br></li><li>This list is being increased when we find and extensively vet new platforms excellent for the purposes we need fulfilled;<br><br></li></ul></li><li>Other platforms to fulfill various functions (e.g., Twilio, Sendgrid, Gravity Forms Stripe, etc.)<br><br></li></ul><div>The objective of these solutions is to add efficiency to our client's businesses operation by automating labor intensive processes as well as removing errors, dis-coordination and other inefficiencies in the business processes. These solutions allow our clients to get more done in their business with less labor and fewer errors.</div><div><br><br></div><h1><strong>How Our Organization Operates / Our Production Process</strong></h1><div><br>Our organization has to operate very efficiently while producing at a far-above-industry quality level. The problems our solutions solve are complex business operational issues and complicated manual processes. We solve them very successfully due to a highly methodical approach that is special to our organization as well as rigorous quality oversight and a high demand for output quality from our staff.</div><div><br>To ensure that our solutions are highly effective both as business solutions, as well as technical solutions, our organization separates the business and technical parts. When approaching a client, our business process experts carry out a thorough business process study and model/simulate an effective business process solution before any technical work begins. This ensures that thorough business decisions are made and that the new business processes are well thought out and consider the necessary scenarios and cases. In turn this also means that before the technical part of our team gets involved, there are very well defined to-be business processes and well documented business requirements that have been thoroughly strategized and reviewed before starting the technical side of the project, which not only allows to focus on producing a good technical solution, but also lowers the need for back and forth requirement changes and all the wasteful rework that that would cause.</div><div><br>The technical side of our team itself works through a rigorous process. The business requirements are analyzed by our technical design experts who decide on the functional processes and features of the technical solution, decide on the technologies to use, and put together a thoroughly documented technical design of the solution, which is thoroughly reviewed along the process by other design expert as well as the business process experts to ensure that the technical solution will be thoroughly figured out and as optimal as possible before building it. Once the designs are finalized and approved in full, the building of the starts, which consists of both full custom code parts as well as no-code setups on the no-code platforms listed above. Elements of the builds are broken up into parts that are distributed between members of the build team. Each part is expected to be thoroughly put together as per the detailed designs previously produced, and it is expected that the person responsible for building self-check it and fix any issues before sending them to QA, which themselves exercise a rigorous inspection and send back the parts when they find issues with them to be fixed. Once the parts in the solution's release plan are complete and gone through QA one by one, the entire release is tested end-to-end by not only QA, but also the business process experts, and anything in the way of it being a ready-to-go business solution meeting its initially set objectives is identified, documented, and rectified. Once that is satisfied, the release is planned for rollout to the client's production environment, which once executed is followed up with quick testing on the production environment, and at that point the solution becomes operational within the client's real day-to-day business. Initially, our team monitors the solution's operation both to ensure that any technical issues are caught and fixed, as well as to observe the business efficiency of the new processes and measure whether the new solution is actually helping our client's business as we intended. If any sub-optimalities are found that prevent us from achieving such desired results, our team comes up with the appropriate solutions to them and implements them in quick order.</div><div><br></div><div>As can be seen from the description above, our process is very thorough and requires to be executed with a lot of precision and rigor. Unlike many other providers in the industry, we do not hastily short-cut or half-bake our process, and while it imposes a lot of work on our team, it allows us to accomplish excellent results for our clients as evidenced by their testimonials. Being a boutique firm with a flat organization structure and a business owner actively involved in the operation we are able to exercise such a quality standard while also being very efficient and tight in operation.</div><div><br><br></div><h1><strong>Role of the CRM / No-code Solutions Builder</strong></h1><div><br>Specialist hired for this role will build the No-code parts of our solutions (parts on CRM platform and other no-code platforms listed above). As described in detail above, your responsibility will be to build, set up, configure, etc.. the no-code parts of our solutions to produce functional solutions that will operate as per their designs and meet the business requirements. You will also, when applicable, carry out necessary move-overs and deployment of setups between environments (e.g. from staging to production). The following are the most important qualitative expectations for the parts of solutions that you'll build:<br><br></div><ul><li><em>Functionality Detail</em> - the solutions we make here are complex and run complex processes with many scenarios, and it is critical that the functionality is correctly put together, accounting for all the applicable design details and correctly operating in all the defined scenarios - you are expected to pay due attention to them at all times and verify your solutions account for all such details, and outside of occasional misses, we will expect you to be thorough with the details.<br><br></li><li><em>Quality</em> - we will expect you to thoroughly test your builds before sending to QA, and we expect that your builds will be quite mature with regards to their quality when you turn them in, and while we do expect that QA will find some complex issues from time to time, we do not expect that your builds will result in QA frequently finding issues that you reasonably should have found yourself - if at any point this will become a continuing occurrence, we will seek to replace you.<br><br></li><li><em>Maintainability / Minimalist Complexity</em> - the solutions created will need to be iterated and maintained as time goes on - as such, you will need to build solutions in a manner that will make likely iterations easy to implement without tearing down and rebuilding everything or making updates for the same thing in many places - you will need to familiarize yourself with the tools you're using and build your solutions without creating unnecessary complications in them - the platform stack we have selected through years of researching generally allows to make that possible, but you will need to exercise good logic and analysis in your work to make it happen.<br><br></li><li><em>Usability</em> - the solutions created will quite often feature parts that will be accessible by users of the solution (whether it is our client company's employees or external participants) - it is important that such parts will be reasonably easy to use for the person who will be interacting with them, and you will need to think about that and take necessary steps in your builds to ensure they account for it - this requirement is particularly expected from Advanced Level specialists.<br><br></li></ul><div>In addition to the above, if you are joining as an Advanced Level candidate, we will also expect you, upon getting familiarized with our platform stack, to participate in our technical design part of the process, where you will design parts of solutions that are heavy in the no-code platforms as well as simple custom pieces closely related to them, you will work on this with the guidance and review of our Software Design Engineers and Design Experts.<br><br></div><h1><strong>Junior Level vs Advanced Level Expectations</strong></h1><div>Through this job posting you can apply for either the Junior or the Advanced Level for this position. There are important distinctions in these levels, as outlined below.<br>&nbsp;<br><em>Junior Level:</em></div><ul><li>This is NOT a fresh entry level role, you are expected to have some relevant experience and ability to produce from the beginning: this will be tested for in test assignment and will be expected from Day 1.<br><br></li><li>Expectations of functional detail awareness, and quality of execution will be just as rigorous as for the Advanced Level - those expectations are high, critical, and non-negotiable regardless of the level.<br><br></li><li>We will expect you to produce independently from documented technical designs given to you and to independently check your work and participate in our build process as outlined above, although we do understand that you may need guidance from more experienced members of our organization, and we understand that some high level decisions you may require hands on advice on, however, we expect that you will be proactive about seeking such guidance and that you will learn actively from it, incorporating it into your future work.<br><br></li><li>We will expect you to grow into Advanced Level after some time.<br><br></li></ul><div><br><em>Advanced Level:</em></div><ul><li>All above expectations.<br><br></li><li>We will expect you to build solutions very independently and will expect a higher standard particularly on the Maintainability and Usability criteria (the other 2 are expected to be equally pristine for both levels);<br><br></li><li>We will expect you to be able to quickly gain familiarity with new platforms and research their capabilities on your own, to make well informed and reasoned independent decisions on what platforms to use, and to achieve quality outcomes as result of such expertise and proactive awareness.<br><br></li><li>We will expect you to design dedicated parts of solutions (that don't require difficult custom pieces, as determined by our senior technical design experts) and work directly with business requirements and then leverage your platforms knowledge to design your part of the solutions first, get it reviewed with the design experts and business process experts, and then get it built either yourself, or through delegation to more junior builders, and then assure a quality final product.<br><br></li><li>Possible growth directions: more domain experience with platforms and business domains, management of other builders, more expanded role in the technical design process and/or greater responsibility for project from start to end.</li></ul><div><br><br></div><h1><strong>General Expectations of Organization / Work Culture</strong></h1><ul><li><strong>No BS</strong>: no useless meetings, no pretentious conduct, no pointless reports to write, no egos to please or to deal with - just focus on output.<br><br></li><li><strong>Set your working hours as you wish</strong>: outside of the need to converse with other team members when necessary (in which case you negotiate with them) - all that matters to us is the output you produce.<br><br></li><li><strong>High output expectation</strong>: both quality as well as speed are expected to be high, but not at each other's expense - you will need to be efficient and producing, and this expectation will apply from your first day on the job.<br><br></li><li><strong>A lot of learning opportunity</strong>: jobs here are very challenging and difficult, especially compared to many other companies - you will learn a lot and gain very strong practical experience.<br><br></li><li><strong>Small Flat Structure</strong>: we are a boutique company with a small headcount of highly specialized experts, there is very small layer of middle management, and the owner of the business is actively involved in the operation as well as in hiring selection, ensuring a high level of efficiency and quality.<br><br></li><li><strong>Initiative is welcome</strong>: if you find genuinely good ways to do things better and accomplish better results faster, you will be strongly encouraged to bring them up to senior staff and/or the owner of the business - if they really end up benefiting the business, you will be rewarded for it.<br><br></li><li><strong>Recognition of results</strong>: performance is closely watched and assessed on a frequent basis. Result generating performance is rewarded with promotion to higher roles, more responsibility, and pay raises- upon joining you will be told what direction to grow into to get a raise, and your improvement progress will be reviewed frequently and regularly.<br><br></li><li><strong>Expulsion of ineffective and/or non-producing staff</strong>: anybody who becomes ineffective or stops producing expected results, will be swiftly warned, and if failing to rectify/improve the situation, can expect to be summarily fired from the company.<br><br></li></ul><div><br></div><h1><strong>Hiring Process</strong></h1><ol><li>Application Form<br><br></li><li>Online Logic Test<br><br></li><li>Short Interview<br><br></li><li>Practical Test Assignment<br><em>Note: Advanced Level Test Assignment will be bigger and more difficult than the Junior Level Test Assignment)<br></em><br></li><li>Evaluation and Offer</li></ol><div><br></div>

Remote CRM / No-code Solutions Builder

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span><br><br><div><strong>How you will make an impact<br><br></strong>As our <strong>Sales Development Representative (SDR)</strong>, you will drive conversations, interests, and meetings with potential Hygraph customers. The Hygraph Sales Development team is focused on generating a new revenue pipeline by prospecting, qualifying, and consulting new mid-market and enterprise-grade customers across industries and regions. Your day-to-day activities will include prospecting into accounts in your territory, working hand in hand with your respective AE, creating tailored Outbound strategies, and working inbound leads to diversify your pipeline.&nbsp;<br><br></div><div><br></div><div>We are looking for 2 additional teammates for this role who would report directly to our Sales Development Team Lead. In case you are not located within the Eastern Time Zone but are still residing in the US and possess the expectations of this exciting role or feel like you will be an amazing fit for the role, we still encourage you to apply!<br><br></div><div><strong><br></strong><br></div><div><strong>Some of your tasks and responsibilities include:&nbsp;<br><br></strong><br></div><ul><li>Working with both inbound and outbound driven leads.</li><li>Acting as the first point of contact with prospective customers, as your excitement, knowledge, and passion will drive new business growth.</li><li>Together with your Account Executive, you will be targeting prospecting for qualified inbound and outbound leads and maintain a high level and quality of daily activity via email, LinkedIn, phone, or at events (virtual or in-person).</li><li>Actively listening and understanding the prospect's needs so you can best address how Hygraph will add value.&nbsp;</li><li>Understanding the underlying pain points of our prospects, by reading between the lines and happily addressing obstacles to effectively convert prospects into qualified demos and meetings with potential clients.</li><li>Collaborating with our sales and marketing teams to develop new strategies to build a pipeline and consistently over-achieve monthly targets of high-quality opportunities that result in new business.</li></ul><div><strong><br><br></strong><br></div><div><strong>Expectation Timeline:<br></strong><br></div><div><strong>1st Week<br></strong><br></div><ul><li>Get to know your teammates and your Buddy.</li><li>Training with your Team Lead.</li></ul><div><strong>1st Month<br></strong><br></div><ul><li>3 weeks of training with your Team Lead.</li><li>On your 4th week, you'll be expected to go through the actual tasks or processes, e.g. prospecting, working with leads, etc.</li></ul><div><strong><br><br></strong><br></div><div><strong>Our expectations from you</strong><br><strong><br></strong><br></div><ul><li>You love to connect with prospects and have a strong understanding of written and verbal communication in English.</li><li>Proficiency in spoken and written English is mandatory.</li><li>Tons of energy, passion, and enthusiasm.</li><li>Fascinated by technology, and excited about selling groundbreaking products in a fast-paced environment.</li><li>You have excellent time management and prioritization skills.</li><li>A sharp focus on your goals and a solid approach to over-achieving them.</li><li>Hunter and willing to be tenacious and creative when prospecting.</li><li>Willing to learn and implement new sales techniques, open to feedback, and constantly looking for ways to improve.</li></ul><div><strong>Bonus Points:<br></strong><br></div><ul><li>Proficiency in spoken and written Spanish.</li><li>Familiarity with HubSpot, Salesforce, or Salesloft.&nbsp;</li></ul><div><strong><br>The Process<br></strong><br></div><ul><li>Intro call with our People Team.<br><br></li><li>Interview with Hiring Manager(s)/Case study if applicable.<br><br></li><li>Team Fit call.<br><br></li><li>Reference check and Offer.<br><br></li></ul><div>The response time is usually within 2 weeks for setting up the intro call. You could expect some alterations when necessary.<strong><br><br><br>About us</strong></div><div><br></div><div><br></div><div>At <strong>Hygraph</strong> we're building the leading GraphQL Federated Content Platform. Our goal is to enable developers and content operators to create, enrich, unify, and deliver content across platforms seamlessly. We are trusted to manage content for teams from over 50,000 organizations like Telenor, Burrow, Gamescom, and Shure. With over $10M in funding from OpenOcean, Peak, and Paua Ventures, you will be part of a remote-first and globally distributed team of over 60 colleagues, committed to working collaboratively, transparently, and passionately.</div><div><br></div><div><strong>Working at Hygraph</strong></div><ul><li>Our teams are passionate about our product.</li><li>Self-motivation, trust, and collaboration is the driving factor for our success.</li><li>We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership.</li><li>We have a workstation budget to support the remote work on top of providing the latest company IT equipment (e.g. Macbook).</li><li>We are curious, risk-takers, and we experiment with our ideas and make things happen.</li><li>We work together to provide optimal solutions for our users and adapt to the people and market needs.</li><li>Our flexible working model encourages us to work according to what works best for us and maintain an excellent work-life balance.</li><li>We learn continuously through feedback and have a yearly learning budget to attend training and conferences.</li><li>We are an international and friendly team spread across 17 countries, coming together once a year for our annual off-site/retreat.</li></ul><div><br></div><div><strong><em>Hygraph is an equal opportunity employer committed to hiring people with diverse backgrounds. We believe that diversity, unique experiences, qualities, and different cultures enrich our workspace's productivity and promote innovation and creativity.</em></strong></div><div><strong><br></strong><br></div>

Remote Sales Development Representative (f/m/d) - Remote within the Eastern Time Zone

<div>🚀 Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?</div><div><br></div><div>We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.</div><div><br></div><div><strong>The long version of our story:</strong> Back when web 2.0 was a thing (<em>get off my lawn!</em>) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.<br><br></div><div><br><strong>Expectations for your first 90 days:</strong></div><ul><li>Confidently owns the prospecting cycle from start to finish</li><li>Understands the LeadSimple features and can communicate them to prospects in a relatable and engaging way</li><li>Hits the monthly quota at 100% (20 SQLs/mo)</li></ul><div><br><strong>A day in the life of…</strong></div><ul><li>Makes 40+ outbound calls, emails, and texts to generate and qualify leads</li><li>Organizes demo schedules for the team</li><li>Creates relationships and build trust with clients</li><li>Partner with Account Executives to qualify leads</li><li>Aggressively purposes pipeline quotas</li><li>Fervently updates and maintains CRM databases</li><li>Reports on qualitative and quantitative weekly results</li><li>Develops creative sales strategies</li></ul><div><strong>Perks:</strong></div><ul><li>Monthly Friday Free Day</li><li>Company Holidays</li><li>Paid Time Off (in addition to the above)</li><li>Monthly Healthcare Allowance</li><li>Yearly Vacation Allowance</li><li>Fun and outcome driven work environment with a smart, hard working team</li><li>Location independence</li><li>Mission driven company and values-based culture</li></ul><div><br><strong>Please only apply if you:</strong></div><ul><li>At least one year successful experience in a similar role</li><li>Have an exceptional level of drive and passion for results</li><li>Desire to learn new skills and build a career in sales</li><li>Embrace learning new technology&nbsp;</li><li>Learn fast</li><li>Communicate crisply</li><li>Own the outcome</li><li>Embody emotional maturity</li><li>Bring an optimistic “can do” attitude</li><li>Supply your own internet and smartphone</li><li>Have prior business development experience (preferred, but not required)<br><br></li></ul><div>We have an amazing team of A-Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.</div><div><br></div><div>If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!</div><div><br></div><div><strong><em>**NOTE: We are not accepting applications in California, Colorado, or New York at this time.</em></strong></div><div><br><br><strong>In summary...</strong></div><div><br></div><div><em>You can do it in an office</em></div><div><em>You can do it from home</em></div><div><em>We really don’t care</em></div><div><em>As long as it’s known 👇</em></div><div><br></div><div><em>What matters is this…</em></div><div><em>When the chips are down</em></div><div><em>And your back is against the wall</em></div><div><em>Can we count on you to make the right call?</em></div><div><br></div><div><em>Judgement, intuition, or care by another name</em></div><div><em>We call it “Owning The Outcome” - because it really is the whole game</em></div><div><em>Have the customers back, and they will treat you the same</em></div><div><br></div><div><em>If you can do that</em></div><div><em>Then we’re birds of the same feather</em></div><div><em>So come join our team and we’ll make music together.</em></div><div><br></div>

Remote Business Development Representative

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span><br><br><div><strong>About Us&nbsp;</strong></div><div><a href="https://close.com/">Close</a> is a bootstrapped, profitable, 100% remote, ~70 person team of thoughtful individuals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again.</div><div><br></div><div>We ❤️ startups &amp; SMBs. Since 2013, we’ve been building a CRM&nbsp; that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.</div><div><br></div><div>We are hiring a Customer Support Engineer to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 7+ years.&nbsp;</div><div><br></div><div><br><strong>About You</strong></div><div>As a Customer Support Engineer, you will be responsible for handling general support emails sent during US business hours, along with solving more technical requests from our customers. (e.g. Answering detailed questions about our API, and assisting with lead data cleanup and migrations). You will be reporting to the Manager of Customer Support, <a href="https://www.linkedin.com/in/georgelucas25">George Lucas</a>.</div><div><br></div><div>You have experience moving data across the internet by interacting with APIs using Python scripts.</div><div><br></div><div>You’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment.</div><div><br></div><div>You are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.</div><div><br></div><div>** For this position we offer a 2 week trial that works around your schedule before joining the team full-time. This gives both parties the opportunity to explore if our remote environment is a good long term fit. **</div><div><strong><br><br>Responsibilities</strong></div><ul><li>Respond to customer support tickets during ET/CT/MT/PT business hours.</li><li>Provide customer support for the Close API and the customers that interact with it.</li><li>Provide technical support and solutions to the Support, Success, and Sales teams.</li><li>Escalating issues to senior support staff and engineering as needed</li><li>Fraud prevention/detection</li><li>Billing reconciliation&nbsp;</li><li>Writing bug reports</li><li>Coordinating with Success to provide extra support to large customers</li><li>Maintaining help center documentation and creating content for new/updated features</li></ul><div><br><strong>Requirements</strong></div><ul><li>Physically based in the ET, CT, MT, or PT time zones.</li><li>1 year (or more) of experience using Python.</li><li>High-level of proficiency in the English language, both written and verbal.</li><li>Experience working in a customer facing role (sales, support, hospitality, etc.).</li></ul><div><br><strong>Bonus Points If You ..</strong></div><ul><li>Can provide us with scripts you’ve written that interact with a SaaS product’s API.</li><li>Have experience scraping website data using Python with frameworks/libraries like requests, scrapy, and/or BeautifulSoup.</li><li>Have experience with sales or sales tools.</li><li>Have experience in a technical support role for a SaaS company.</li></ul><div><br><strong>Tools Used in Support</strong></div><ul><li>Help Scout</li><li>Sift</li><li>Stripe</li><li>Twilio</li><li>Plivo</li><li>Guru</li><li>Asana</li></ul><div><br><strong>Why Close?</strong></div><ul><li><a href="https://www.youtube.com/watch?v=ZbyGnLhtj0o&amp;feature=youtu.be">Culture video</a> 💚</li><li>100% remote company <em>(we believe in trust and autonomy)</em></li><li>Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay</li><li><a href="https://www.youtube.com/watch?v=gKjyXMz-q-Q&amp;feature=youtu.be">Annual team retreats</a> ✈️</li><li>Quarterly virtual summits</li><li>5 weeks PTO + Winter Holiday Break</li><li>2 additional PTO days every year with the company</li><li>1 month paid sabbatical every 5 years</li><li>Co-working stipend</li><li>Paid parental leave</li><li>Medical, Dental, Vision with HSA option (US residents)</li><li>401k matching at 6% (US residents)</li><li>Dependent care FSA (US residents)</li><li>Contributor to <a href="https://stripe.com/climate">Stripe's climate</a> initiative 🌍❤️&nbsp;</li><li><a href="https://close.io/about/">Our story and team</a> 🚀</li></ul><div><br><strong>Our Values</strong></div><ul><li>Build a house you want to live in -- Examine long-term thinking and action</li><li>No BS - Practice transparency and honesty, especially when it’s hard</li><li>Invest in each other -- Build successful relationships with your coworkers and customers&nbsp;</li><li>Discipline equals freedom -- Keep your word to yourself and others</li><li>Strive for greatness -- Constantly challenge yourself and others&nbsp;</li></ul><div><br><strong>How We Work Together</strong></div><ul><li>Productivity, Quality &amp; Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.&nbsp;</li><li>Asynchronous communication &amp; collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly.&nbsp;</li><li>Appreciation for Deep Work: *During your normal work day, not after a day a meetings*.&nbsp;</li><li>Autonomy &amp; Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.&nbsp;</li></ul><div><br>At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).&nbsp; <br><br>We come from 20+ countries located in 5 of the 7 continents. We’re a collection of talented humans, rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.<br><br>Our team is growing in more ways than one - in the last few years, we've launched 24 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful. <br><br><em>Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.</em></div><div><br></div><div><em>Interested in </em><a href="https://close.com/"><em>Close</em></a><em> but don't think this role is the best fit for you? View our </em><a href="http://jobs.close.com/"><em>other positions</em></a><em>.</em></div>

Remote Customer Support Engineer (100% Remote)

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span><br><br><div><strong>About GRAX<br></strong><br></div><div>GRAX helps organizations make the most of their past through the use of their cloud application data. The most iconic companies in the world which we buy from daily, wear on our wrists, have in our pockets, and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.</div><div>&nbsp;</div><div>GRAX is a remote-first, Venture Backed startup, founded in Boston, MA with distributed operations across the US.&nbsp;</div><div>&nbsp;</div><div><strong>About the Role<br></strong><br></div><div>We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliability of their environments.</div><div>&nbsp;</div><div>As a Customer Support Specialist, you will serve as an escalation point for customer-impacting issues that warrant a technical deep-dive to understand and resolve. You will work closely with the customer facing teams within GRAX to understand the complexities of customer environments and how our software behaves in them. Debugging issues as a Customer Support Specialist will require both deep technical prowess as well as the ability to communicate effectively with customers while you investigate. That communication will extend both internally and externally as you coordinate efforts between the customer and GRAX Support and Engineering teams.</div><div><strong><br>Job Responsibilities</strong><br><br></div><div><br>○&nbsp; &nbsp; &nbsp; Provide technical assistance to clients via email, phone, screenshare, and/or other remote methods</div><div>○&nbsp; &nbsp; &nbsp; Provide prompt and complete resolution to technical issues that have been escalated via support channels</div><div>○&nbsp; &nbsp; &nbsp; Balance and prioritize a moderate case volume with potentially long-running issues</div><div>○&nbsp; &nbsp; &nbsp; Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction</div><div>○&nbsp; &nbsp; &nbsp; Support our global enterprise customers with availability for regularly scheduled on-call duties.</div><div>○&nbsp; &nbsp; &nbsp; Work with new customers requiring technical validation or setup due to unique business or technical constraints.</div><div>○&nbsp; &nbsp; &nbsp; Reproduce, debug, document, and escalate technical issues to the Engineering team</div><div>○&nbsp; &nbsp; &nbsp; Communicate regularly with the Engineering team to establish and communicate temporary workarounds and/or long-term solutions for technical issues</div><div>○&nbsp; &nbsp; &nbsp; Guide and mentor other colleagues around technical topics</div><div>○&nbsp; &nbsp; &nbsp; Document and share best practices with team members to enhance the quality and efficiency of customer support</div><div>○&nbsp; &nbsp; &nbsp; Contribute to the internal GRAX knowledge base to empower teammates on future technical tasks</div><div>○&nbsp; &nbsp; &nbsp; Collect “voice of the customer” feedback regarding continuous improvements for product features and functionality<br><br></div><div><strong><br>Primary Qualifications<br></strong><br></div><div><br>○&nbsp; &nbsp; &nbsp; Excellent written and verbal communication skills, both with colleagues and customers</div><div>○&nbsp; &nbsp; &nbsp; Demonstrable problem-solving attitude towards technical issues</div><div>○&nbsp; &nbsp; &nbsp; Support operations, support processes, or leadership experience</div><div>○&nbsp; &nbsp; &nbsp; Organized and customer-oriented ability to prioritize an ever-changing queue of customer issues</div><div>○&nbsp; &nbsp; &nbsp; Ability to approach emergent issues with a calm demeanor and organized debugging</div><div>○&nbsp; &nbsp; &nbsp; Experience working for a remote-focused company</div><div>○&nbsp; &nbsp; &nbsp; Proficiency in using analytics, logging and metrics services to triage problems and verify resolutions&nbsp;</div><div>○&nbsp; &nbsp; &nbsp; Understanding of basic AWS services (EC2, S3, Aurora, RDS) and their use cases&nbsp;</div><div>○&nbsp; &nbsp; &nbsp; Salesforce.com CRM experience<br><br></div><div><strong><br>Preferred Qualifications<br></strong><br></div><div><br>○&nbsp; &nbsp; &nbsp; Proficiency in deploying and debugging cloud-based applications using AWS</div><div>○&nbsp; &nbsp; &nbsp; Experience with well-established web technologies: REST/SOAP APIs, SQL, CLI/bash, etc.</div><div>○&nbsp; &nbsp; &nbsp; Demonstrable understanding of public cloud architecture(s) and network design specifically including AWS</div><div>○&nbsp; &nbsp; &nbsp; Experience with the Linux operating system</div><div>○&nbsp; &nbsp; &nbsp; Basic programming proficiency in any language<br><br></div><div><strong><br>Benefits<br></strong><br></div><div><br>○&nbsp; &nbsp; &nbsp; Remote First&nbsp;</div><div>○&nbsp; &nbsp; &nbsp; Flexible PTO</div><div>○&nbsp; &nbsp; &nbsp; 401K Match</div><div>○&nbsp; &nbsp; &nbsp; Healthcare for you and your family covered 100% by GRAX</div><div>○&nbsp; &nbsp; &nbsp; Incredible teammates<br><br></div><div><strong>Inclusion Promise</strong></div><div>&nbsp;</div><div>GRAX embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.</div>

Remote Customer Support Specialist

<div>Role:<br><br></div><div>We’re looking for a Digital Project Manager &amp; HubSpot Specialist who will work directly with clients and be their main point of contact and communicate with assertiveness and care both internally and with our clients. Manage projects by working with various departments to achieve results, and go above and beyond for our clients. Expand your HubSpot knowledge and practice by performing certain actions in HubSpot on behalf of our clients.</div><div><br>Responsibilities:<br><br></div><ul><li>Work on “behind-the-scenes” client tasks like building emails, workflows, blogs, etc.&nbsp;</li><li>Work with internal teams as needed (for example, project managers to ensure projects stay on track, content team for writing email workflows, or our back-end engineers for data migrations or complex integrations).</li><li>Plan, coordinate, and oversee projects with a wide variety of tasks, work with cross-functional teams and ensure all targets and requirements are met and completed on schedule and within budget. Managing scope creep is your responsibility.&nbsp;</li><li>Communicate regularly with the client regarding project scope and proactively yet kindly manage client expectations about what is included in the scope and what is not.&nbsp;</li><li>Be our clients' primary point of contact and engage them in (8-10) live training sessions per week to ensure they get the most out of HubSpot.</li><li>Own multiple projects concurrently.&nbsp;</li><li>Projects you will be managing include website projects (from onboarding and goal setting to wireframing, copy, design, HubSpot implementation, QA, and launch), marketing campaigns (including graphic design, ads, SEO), complex integration work, and more. This means you will manage the internal resources and keep things on track, it doesn’t mean being an expert in all these fields.</li><li>Proactively develop, implement, and monitor new and/or existing processes that improve cross-functional alignment, effectiveness, and decision-making.</li><li>Create handbooks for our clients</li><li>HubMasters Program: Play a major role in this program's function, communication with clients, running live group sessions, etc.&nbsp;</li></ul><div><br>Results:&nbsp;<br><br></div><ul><li>All projects in your care run smoothly and budgets are maintained carefully</li><li>Results are communicated on a regular cadence through detailed and insightful reports</li><li>Client satisfaction is high on all your projects</li><li>Our SOP &amp; Process database grows with your assistance</li></ul><div><br>Requirements:<br><br></div><ul><li>3+ years of project management experience. Agency experience is a plus.&nbsp;</li><li>In-depth HubSpot experience and the ability to train others on HubSpot’s many features and all Hubs.</li><li>Proven ability to manage multiple projects and consistently meet deadlines</li><li>Tech-savvy. Ability to quickly figure things out on your own when working with various tools. This is crucial for this position.&nbsp;</li><li>Accountable, mature, responsible, organized and delivers on promises.</li><li>Strong client management skills with an assertive yet empathic presence.</li><li>Experience working in a fast-paced environment while being able to manage and prioritize changing deadlines.</li><li>Possess the passion for helping businesses succeed through a commitment to continuous improvement, critical thinking, reliance on facts (not just data), and rolling up your sleeves to get it done.&nbsp;</li><li>Available during EST mornings and afternoons.</li></ul><div><br>Benefits and Perks:<br><br></div><ul><li>We are a remote-only company.&nbsp;</li><li>We offer full-time positions; we hire you as an employee, no matter where you are in the world.&nbsp;</li><li>Generous compensation package.</li><li>Paid time off and holidays according to your country of residence.&nbsp;</li><li>Rest week each December (we shut down entirely for a week so we can all disconnect)</li><li>Work with a team of high-achievers in a collaborative environment where everyone has a real chance to contribute.&nbsp;</li><li>Work with a highly supportive, accepting, and inclusive founding team.</li></ul><div><br>Our Hiring Process:<br><br></div><div>We value our team member’s time and nurture relationships with them. We promote our team members based on their results, not resumes. Expect this process to be unlike most others.&nbsp;</div><div><br></div><ol><li>Zoom conversation with our Director of Operations to discuss the position, our company, clients, and plan and hear about your experience and abilities, career growth plans, salary expectations, and why you’d like to work with us. &nbsp;</li><li>1-2 more Zoom conversations with our CEO and/or CTO to get to know one another.&nbsp;</li><li>We’ll ask you to complete a short and fair exercise to demonstrate your skills and passion for working with us.&nbsp;</li><li>If we’re a good fit, we’ll send you an offer.&nbsp;</li><li>Reference check - we’ll check references only after sending out an offer letter.</li><li>Once your references come in, we’ll send you a contract and get you onboarded.</li><li>We aim to have an intense yet quick hiring cycle.&nbsp;</li></ol>

Remote Digital Project Manager & HubSpot Specialist

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span><br><br><div>We are looking for a friendly, well-spoken Sales Development Representative to assist our company in expanding our customer base.&nbsp;<br><br>The Sales Development Representative's responsibilities include generating potential leads, soliciting potential customers, facilitating sales, and connecting customers with the right salesperson.<br><br></div><div>To be a successful Sales Development Representative, you should have excellent communication, interpersonal, and customer service skills. You should also demonstrate the ability to meet deadlines and have a strong sales aptitude.</div><div><br><br><strong>Sales Development Representative Responsibilities:</strong></div><ul><li>Developing sales strategies to draw in potential buyers or to solicit new potential customers.</li><li>Initiating contact with potential customers through cold-calling or responding to inquiries generated from advertisements.</li><li>Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales.</li><li>Presenting product information to customers once you have identified their needs.</li><li>Moving solid leads through the marketing funnel, connecting them to a salesperson, and arranging in-person meetings, emails, or phone calls.</li><li>Following-up with potential customers who expressed interest but did not purchase any goods or services.</li><li>Performing regular follow-up calls or emails and facilitating communication with existing customers to ensure their satisfaction and identify new potential needs.</li><li>Collaborating with sales executives to ensure the company's goals and targets are met.<br><br></li></ul><div><strong>Sales Development Representative Requirements:</strong></div><ul><li>Strong communication, interpersonal, teamworking, and customer service skills.</li><li>Good time management and analytical skills.</li><li>Good telephone etiquette and computer literacy skills.</li></ul><div><br></div><div><strong>Benefits of this position are:</strong></div><ul><li>Flexible hours (within reason)</li><li>Pre-booked inbound sales appointments</li><li>Competitive on-track earnings with bonuses</li></ul><div><br><br></div>

Remote Sales Development Representative

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span><br><br><div>We are looking for an outgoing and target-driven Independent Sales Associate to present our products to customers and persuade them to make purchases.&nbsp;<br><br>The Independent Sales Associate's responsibilities include building and sustaining strong working relationships with customers, promptly submitting purchase orders for processing, and continually meeting or exceeding sales targets.<br><br></div><div>To be successful as an Independent Sales Associate, you should be persuasive and willing to work long hours. Ultimately, a top-performing Independent Sales Associate should be able to demonstrate exceptional organizational, time management, and customer service skills at all times.</div><div><br><strong>Independent Sales Associate Responsibilities:</strong></div><ul><li>Generating leads and scheduling meetings with potential and existing customers.</li><li>Taking scheduled meetings to present company products and closing the sale.</li><li>Negotiating pricing and other terms of sale.</li><li>Filling out necessary paperwork and obtaining customers’ info to finalize each sale.</li><li>Investigating and resolving customer complaints in a timely manner.</li><li>Providing exceptional after-sales service to customers by contacting them to inquire into whether they are satisfied with company products.</li><li>Monitoring industry competition by researching competitors’ products, pricing, and product success.<br><br></li></ul><div><strong>Independent Sales Associate Requirements:</strong></div><ul><li>High school diploma or GED.</li><li>Proven sales experience.</li><li>The ability to work independently.</li><li>Excellent negotiation and consultative sales skills.</li><li>Strong organizational and time management skills.</li><li>Effective communication skills.</li><li>Exceptional customer service skills.</li></ul>

Remote Independent Sales Associate

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span>, <span class="listing-tag" id="time_zones"> ART (UTC -3)</span>, <span class="listing-tag" id="time_zones"> UTC -4</span>, <span class="listing-tag" id="time_zones"> UTC -4:30</span>, <span class="listing-tag" id="time_zones"> UTC -3</span>, <span class="listing-tag" id="time_zones"> UTC -2</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span><br><br><div><strong>Position Title</strong></div><div>Marketing Manager</div><div><br></div><div><strong>Who We Are</strong></div><div>Coldsmoke Creative is a leading ecommerce design and development agency. An accredited Shopify Plus Partner and Shopify Experts since 2017, Coldsmoke Creative has helped over 100 brands on Shopify and Shopify Plus grow their business and get the most out of the platform. We work with some of the most exciting brands on Shopify Plus like Bodega, ILIA Beauty, Sid and Ann Mashburn, and BYLT Basics, and we’re expanding our team to help us to continue to deliver high-quality and high-performing capabilities to our clients.</div><div><br></div><div><strong>Our Core Values</strong></div><ul><li><strong>Honor Commitments</strong>: we do what we say we're going to do.</li><li><strong>Challenge Assumptions</strong>: we don’t do things just because that’s how they’ve always been done.</li><li><strong>Transparency</strong>: we share both good and bad updates with full context and information.</li><li><strong>Growth</strong>: whether you work with us as a client or a team member, it will result in growth.</li><li><strong>Certainty</strong>: we aim to reduce uncertainty for internal and external stakeholders through timely updates and constant communication.</li></ul><div><br></div><div><strong>Position Overview</strong></div><div>The Marketing Manager will be responsible for managing all aspects of marketing for the agency. The goal of our marketing efforts will be to elevate Coldsmoke Creative’s brand recognition and tell stories about our capabilities, share <strong>who</strong> we are, <strong>what</strong> we do, and <strong>who we do it for</strong>. The measurement of success will vary across channels and projects, but overall the position should <strong>increase our visibility</strong> in the market with partners and customers, and ultimately be a driver of more fruitful partnerships and customer engagements.&nbsp;</div><div><br></div><div>At a high level, you will be responsible for:</div><div><br></div><ul><li>Content creation &amp; strategy (case studies, newsletter, blog posts, Linkedin posts, etc)</li><li>Channel management (website, social channels)</li><li>Partner management &amp; strategy</li><li>Event management &amp; strategy</li></ul><div><br><strong>This is a great opportunity for someone looking to have a large impact, quickly, on a business with a ton of momentum. You will report directly to the CEO and have the opportunity to grow a team. You will be able to tell a great story about the results of your efforts, as there is a lot of low hanging fruit ready to be picked!<br></strong><br></div><div><strong>Note: </strong>We realize that there is <em>a lot</em> in the section below. We don’t realistically think one person can accomplish everything, at least not all at once. It is meant to be more directional of the kind of initiatives we have in mind, and we will work collaboratively with you to prioritize accordingly.<strong>&nbsp;</strong></div><div><br></div><div><strong>Responsibilities and Duties</strong></div><div><br></div><div><strong>Case study generation &amp; promotion</strong></div><div>Every project that we work on (and have worked on in the past) is the opportunity to tell a story on how we solved a problem for a customer, which allows us to attract more customers with similar problems. It helps us establish credibility. And importantly it gives us an opportunity to show off! It also is an opportunity to create content which we can share in sales discussions, on the blog, across all of our social and communication channels.&nbsp;</div><ul><li>You will work closely with the delivery team to identify good candidates for case studies (projects that have good data points and a story to tell)</li><li>You will be responsible for creating our case study template and coordinating the effort to get information from the project team, the customer, and any applicable partner, to draft and publish the case study content.&nbsp;</li><li>It is possible that you will manage this project and work with a copywriter, a designer, the project team, the customer, etc to help get all of the information, but ultimately, the publishing of the case study (i.e. getting it across the finish line) will be your responsibility.</li></ul><div><br></div><div><strong>Overall ownership of Marketing Channels</strong></div><ul><li><strong>Coldsmoke’s Website</strong><ul><li>Update logos of new clients</li><li>Assist in management of the website redesign project (working with designers etc to move things along)</li><li>Update website as needed (case studies, team members, etc)</li><li>Coordinate for headshots/bios for team members</li><li>Creation &amp; Management of Blog</li><li>Repurpose content like Case Studies, Founder Linkedin Videos &amp; Transcripts across blog</li><li>Eventually establish a cadence of net new content for blog</li><li>Integrate content calendar and ensure new content is posted on the site</li></ul></li><li><strong>Establish a Newsletter</strong><ul><li>Establish a list of previous and existing clients to populate our newsletter list</li><li>Create a newsletter template&nbsp;</li><li>Create a newsletter calendar and cadence&nbsp;</li><li>Write first drafts of newsletter</li><li>Create a strategy to grow the list organically (our website and others)</li><li>Share newsletter content across other channels as necessary/possible</li></ul></li><li><strong>Social channel strategy &amp; management</strong><ul><li>Create a strategy around what channels Coldsmoke should be communicating on.</li><li>TikTok ecommerce teardowns (?!)</li><li>Linkedin &amp; Twitter syndication for content that makes sense</li><li>Create a content calendar and execute it</li><li>Measure and report upon engagement (views, clicks, downloads, contacts, etc)</li><li>Iterate on what is successful and what isn’t. Test and learn!</li><li>Effectively communicate our brand voice and share case studies, content, etc across all channels.&nbsp;</li><li>Engage with partners, customers, etc, as appropriate.</li></ul></li></ul><div><br></div><div><strong>Partner management</strong></div><div>Across the Shopify/ecommerce landscape there are many app and services partners. They all have partnership teams and strategies for partnering with agencies. You will be responsible for managing our partnerships, which should include:</div><ul><li>Being the main point of contact for the partner relationship between partner and Coldsmoke</li><li>Creating and maintaining a database with our current partners</li><li>Establish a cadence of monthly or quarterly calls/updates with existing partners</li><li>Work with the implementation teams to identify when new apps/services of our partners are being implemented (offer to help if customer service is needed and you have a contact)</li><li>Identifying new partnerships that would be beneficial to Coldsmoke and our customers</li><li>Establishing and executing on co-marketing opportunities such as case studies, webinars, events, content (blogs, video interviews, etc)</li></ul><div><br></div><div><strong>Event strategy &amp; management</strong></div><ul><li>When in-person events are a thing again, they are an important part of being visible in the ecommerce space. You will be responsible for:</li><li>Identifying events that we should attend</li><li>Identifying events that we should sponsor</li><li>Identifying opportunities to hold/produce our own events (in-person or virtually)</li><li>Working with partners to be supportive of their events</li><li>Identifying opportunities for Coldsmoke team members to speak at events</li><li>Representing Coldsmoke at events&nbsp;</li></ul><div><br></div><div><strong>Qualifications</strong></div><ul><li>We are remote and fairly flexible around hours, but generally need you to be available and responsive between 9am - 5pm EST</li><li>1-3+ years of marketing experience</li><li>Agency &amp; Shopify experience preferred, but not required</li><li>Excited about ecommerce and cool, fun, direct to consumer brands</li><li>Strong written and verbal communication skills</li><li>“Self-starter” is cliche, but highly valued. Ability to understand what is high priority and drive initiatives forward without a lot of oversight</li></ul><div><br></div><div><strong>To apply, </strong><a href="https://forms.clickup.com/8662062/f/88b1e-27927/28UHK3AEULSAPMMXVT"><strong>please click here.</strong></a></div><div><br></div>

Remote Marketing Manager for Shopify Plus Agency

<div><strong>Note: </strong>This is a startup. We're growing 500%/year and we need someone fairly technical, who can keep our sales-marketing related integrations running, build reports, and be the glue that holds the sales and marketing workflow together. We want to hire someone who has done this before, or has significant experience doing something similar. If you have never worked at a startup, this may not be a good fit. It's fast-paced, and we're building everything from scratch.<br><br></div><h1>About You</h1><div>You know sales and you know systems. You cannot stand for anything less than high-quality customer interactions. You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the sales system. You are a builder at your core, and love a complex challenge with lots of moving pieces.</div><div><br></div><h1>What You’ll Do</h1><div><strong>Own</strong> all sales and marketing systems, including installation of new systems, integrations between CRM and other systems, building zaps and reports, and generally maintaining the sales and marketing systems workflow so that it flows smoothly and allows for peak productivity and quality.<br><br><strong>Provide</strong> actionable insight (to management, and reps) on what impacts sales and what impacts churn.<br><br><strong>Track</strong> performance on a team and individual level.</div><div><br></div>

Remote BizOps Engineer

<div><strong>Note: </strong>This is a startup. We're growing 500%/year and we need someone fairly technical, who can keep our sales-marketing related integrations running, build reports, and be the glue that holds the sales and marketing workflow together. We want to hire someone who has done this before, or has significant experience doing something similar. If you have never worked at a startup, this may not be a good fit. It's fast-paced, and we're building everything from scratch.<br><br></div><h1>About You</h1><div>You are an owner who comes with strong opinions about the best system to build. You know sales and you know systems. You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the sales system. You are a builder at your core, and love a complex challenge with lots of moving pieces.</div><div><br></div><h1>What You’ll Do</h1><div><strong>Own</strong> the theory about what ought to be built next.<br><br><strong>Own</strong> all sales and marketing systems, including installation of new software, integrations between the CRM, marketing automation platform, and other business apps, building zaps and reports, and generally maintaining the sales and marketing tech stack and workflow so that it flows smoothly and allows for peak productivity and quality.<br><br></div><div><strong><br>Set up</strong> sales automations to improve MQL to SQL close rate for form fills, abandoned carts, and other leads. Ensure that every lead is touched according to an SLA, and create the necessary integrations, automations, and supporting reports to facilitate this.<br><br><strong>Provide</strong> actionable insight (to management, and reps) on what impacts sales and what impacts churn.<br><br><strong>Track</strong> performance on a team and individual level.<br><br></div><div><br></div>

Remote BizOps (Sales/Marketing ops) Craftsman

<div><strong><br>Who we are</strong></div><div><br>Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text. What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in. We strive to make life better for everyone who touches our product. That means recognizing and honoring the human experience behind sending money. We do that by remaining fee-free in most of our markets and offering round-the-clock customer care.<br><br>Our app is currently available in the United States, United Kingdom, Canada, and parts of Europe, and sends funds to 19 receiving countries for over 500,000 users. We currently have<a href="https://www.trustpilot.com/review/sendwave.com"> a 4.6-star rating on Trustpilot</a> — people put their faith in us to deliver their money quickly, securely, and affordably. And we’re pretty darn proud of that.</div><div><strong><br>How we work</strong></div><div><br>What we’re most proud of though is our brilliant, creative, and tenacious team. Our remote-first workplace means you’ll be working with Sendwavers in Europe, Africa, South America, and the U.S. that all share a core set of Sendwave values. What exactly are those values? Glad you asked.</div><ol><li><strong>Prioritize fearlessly.</strong><br>There will always be more problems to solve and opportunities to pursue than we have the capacity for. We’re not afraid to say no and are willing to let fires burn, knowing that to win we must discern and execute decisively on the vital few rather than the important many.</li><li><strong>Take full ownership of the outcomes we’re responsible for.</strong><br>Our job is not to do what we can to solve a problem. It's to ensure that problem is solved. If an attempt to solve a problem doesn't work, we seek an alternative. If we need help, we request it, and, if necessary, demand it.</li><li><strong>Forge a diverse team and inclusive culture.</strong><br>We believe the challenges we’re addressing will be best met by a truly global, diverse team, working together. We’re not naive to the systemic bias and discrimination that make this easier said than done, so we check our egos, listen deeply, and measure progress towards making this a fundamental part of our success.</li><li><strong>Maximize our rate of learning.</strong><br>We view projects as ever-evolving drafts and welcome opportunities to discover that what we had in mind won't work so we can move to an even better end state. Most importantly, we do this fast. The faster we run these loops — as a company and individuals — the faster we’ll achieve our mission.</li><li><strong>Embrace embarrassing honesty from ourselves and others.</strong><br>We function best when we're open and honest with one another — especially about our challenges and doubts. We lean into uncomfortable conversations and support our colleagues when they do the same.</li><li><strong>Maximize energy, not time spent.</strong><br>We measure our own and others’ contributions by objectives reached, not time spent. Living a full life outside of work is necessary for high achievement over the long term.</li></ol><div><strong>Your key areas of focus :</strong></div><div><br>We are expanding our CRM team and are looking for a CRM Specialist to join us and support our expansion.<br><br>This role requires at least a year of CRM experience working on conversion improvements and lifecycle communications across multiple channels, ideally for an application-based business, with a strong analytics experience.<br><br>Working closely with the CRM Lead, you will work on:</div><ol><li>Improving existing and designing new cross-channel marketing automation and customer journeys.</li><li>Analyze results and propose new data-driven iterations and automation.</li><li>As a member of the CRM team, you’ll also take a vital part in helping to launch new markets and work on cross-team projects across Growth Marketing</li></ol><div><strong>In your first few months you’ll:</strong></div><ol><li>Maintain, iterate and improve our current onboarding communications for new users</li><li>Design and implement new marketing automation towards retention and reactivation of our churned users</li><li>Create a marketing automation testing plan</li><li>Run the marketing automation execution and reporting</li></ol><div><strong>What you bring to the table:</strong></div><ul><li>Experience in running lifecycle communications in a marketing automation platform (we use Braze at Sendwave)</li><li>HTML, CSS, and Shopify Liquid (or similar) coding proficiency</li><li>Aptitude for logical thinking and marketing workflows construction</li><li>Project management skills and a track record of meeting deadlines</li><li>Understanding of performance marketing metrics</li><li>Native or fluent in English</li><li>Work authorization: You must possess the right to work in the country you apply for</li><li>Provide wider time zone coverage for the CRM team by being based in the Americas</li></ul><div><strong>Bonus points if you:</strong></div><ul><li>Have used Braze and Looker before (if not, similar tools)</li><li>Speak Spanish - a lot of our users do!</li><li>Are proficient in any other language our users speak</li><li>Have SQL skills</li><li>Have experience working for an app-based business</li><li>Are a self-starter, take initiative, and require little day-to-day direction to be successful</li><li>Are driven by numbers, able to work autonomously, and understand that teamwork is key to success</li><li>Are passionate about achieving Sendwave's mission and are excited at the prospect of lowering remittance costs for the communities we serve.</li></ul><div><strong><br>Keys details:</strong></div><ul><li>Location: For this role, we are targeting candidates in the US, Canada, or Costa Rica.</li><li>Our company is 100% remote, and has been since we were founded. Sendwave hires new team members in countries around the world. All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Our Recruiting team can help answer any questions about location as we move further into recruiting process.</li><li>Compensation is localized based on where the applicant has the pre-existing legal right to work and where they will do the majority of their tasks:</li><li>US USD Level 1- 65,752 | Level 2 80,000</li><li>Canada CAD Level 1- 89440 | Level 2- 102,749</li><li>Costa Rica CRC Level 1- 26,076,260 | Level 2- 30,523,634</li><li>For this role, we are anticipating travel for about two weeks out of the year, for companywide and team-level meetings.</li><li>Major benefits:</li><li>Subsidized health insurance and retirement contribution matching (both vary from country to country)</li><li>26 weeks of fully paid parental leave and subsidized fertility assistance</li><li>Unlimited vacation with a 20-day <em>minimum</em> requirement</li><li>$10,000 annual charitable donation matching</li></ul><div><br>#LI-remote</div><div><strong><br>And best of all:</strong></div><ul><li>Our team of over 400 employees, fully distributed across the world. We are working from coffee shops, homes, and coworking spaces — making us one of the larger fully distributed growth-stage startups in the world.</li><li>Proud parents, community organizers, farmers, play in bands, teach yoga, YouTube influencers, former Olympians, and serial entrepreneurs.</li><li>We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.</li><li>Our new collaborators at WorldRemit, another remittance company. We recently joined forces, and we’re excited about the ways we can continue to provide the best service to our users.</li></ul><div><strong><br>Ready to apply?</strong></div><div>Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.<br><br></div><div><strong><em>Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Sendwave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up every day.<br></em></strong><br></div>

Remote CRM Specialist

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span><br><br><div><strong>DESCRIPTION<br></strong><br></div><div>As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.<br><br></div><div><strong>COMPANY OVERVIEW<br></strong><br></div><div>At Insycle, our mission is to make it easy to manage and work with data.</div><div><br></div><div>Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: <a href="https://www.insycle.com/">https://www.insycle.com/</a></div><div><br></div><div>We’re headquartered in New York City.<br><br><br></div><div><strong>REQUIREMENTS<br></strong><br></div><ul><li>2+ years of experience at a software product company in a similar role.</li><li>Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.</li><li>Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.</li><li>Ability to learn quickly and become an expert in the product.&nbsp;</li><li>Comfortable speaking and presenting using video.</li><li>Work remotely in CET or PST timezone (Central European Time or Pacific Standard Time).</li></ul><div><br><strong>WHAT YOU’LL DO<br></strong><br></div><ul><li>Answer users' questions using chat and email.</li><li>Train users using Loom video recordings, Zoom video meetings, live webinars.</li><li>Write help articles and user documentation.</li><li>Improve onboarding and learning experience.</li></ul><div><br><strong>QUALITIES WE'RE LOOKING FOR<br></strong><br></div><ul><li>Analytical skills, detail-oriented, able to help customers solve problems.</li><li>Work independently, a fast learner in an unstructured environment.</li><li>Organized, goal-oriented.</li><li>Excited to join as an early employee.</li><li>Helpful, energetic, ambitious, positive.</li></ul><div><br><strong>COMPENSATION &amp; BENEFITS<br></strong><br></div><ul><li>$50K - $80K Annual</li><li>0.05% - 0.1% Equity</li><li>Medical, dental, and vision insurance.</li><li>401K with a 4% company contribution.</li><li>PTO, sick and unplanned time off, holidays.</li><li>Full-time, salaried position located remote in the United States.</li></ul>

Remote Customer Support Specialist for Software Product

<div><strong>Who are we?</strong></div><div><br></div><div>Machinio is the fastest growing machinery marketplace in the world, featured in Forbes (founders recognized as 30 under 30), Crain’s Chicago Business, Business Insider and Inc.com, and more.</div><div><br></div><div>Machinio System is an extension of the Machinio marketplace providing used machinery sellers with an all-in-one business management platform that combines inventory management, CRM, content syndication, website, email marketing, and more.</div><div><br></div><div><strong>The Position</strong></div><div><br></div><div>The Product Owner (PO) will help evolve software products through successive and iterative stages of discovery, definition, development, launch, and post-release support. The PO is responsible for driving the realization of high-value capabilities for specific products. The successful candidate will closely collaborate with developers, designers, and other stakeholders (such as business, legal/compliance, and operations) to ensure that the detailed designs and requirements meet the needs of external clients and consumers, and internal stakeholders.</div><div><br></div><div><strong>Responsibilities</strong></div><div><br></div><ul><li>Own, prioritize, and maintain the development team’s product backlog, including definition of epics, features, user stories, and acceptance criteria</li><li>Collaborate with a cross-functional team of product managers, designers, business analysts, developers, testers and others to develop and execute against product roadmaps and release plans</li><li>Act as the subject matter expert for assigned products</li><li>Review, accept, and prioritize feedback and new requirements from project stakeholders</li><li>Bring new perspectives on how we can improve our product to better serve our customers</li><li>Analyze data to help make better product decisions and continually fine-tune our product strategy and roadmap</li><li>Balance business needs versus technical decisions and constraints</li><li>Oversee creation and maintenance of user and technical documentation</li><li>Assist customer support teams, and develop and implement training and communication</li><li>materials that allow customers to understand the product and changes made to it</li></ul><div><br></div><div><strong>Requirements</strong></div><div><br></div><ul><li>Bachelor’s degree and 2+ years of product or project management, team lead, or product owner experience</li><li>Experience driving projects that involve external customer facing web technologies and concepts including, API development, mobile first design, and 3rd party integrations&nbsp;</li><li>Experience working across teams: sales, engineering, operations, marketing</li><li>Background in UI/UX with the ability to turn design requirements into user flows, wireframes, prototypes and mockups</li><li>Working knowledge of&nbsp; web technologies and development workflows</li><li>Excellent written and verbal communication skills, including the ability to act as a translator among diverse teams of developers and sales representatives</li><li>Solid understanding and working knowledge of Internet technologies and web-based software development</li><li>Familiarity with project management software and tools such as Asana, Jira, and Confluence</li></ul><div><br></div><div><strong>Nice to have:</strong></div><div><br></div><ul><li>Experience working on a CRM or CMS product&nbsp;</li><li>Familiarity with with web development technologies such as: Git, REST API, AWS, Heroku, Ruby on Rails</li></ul><div><br></div><div><strong>Compensation</strong></div><div><br></div><div>OTE: $90k+</div><div><br></div><div>Robust benefits package: Unlimited PTO and vacation based on performance, Medical insurance, Dental insurance, Vision insurance, Flexible Spending Account, Health Savings Account, Life &amp; Disability Insurance, Retirement Benefits/401(k) and Voluntary benefits.</div><div><br></div><div><br><br></div>

Remote Product Owner

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span><br><br><div><strong>About the role:</strong></div><div><br></div><div><em>As the Director of Member Success, you will foster and develop a world-class team to support our 2.5 million+ members. You will use a member-first and data-informed approach to understand, communicate, and solve member challenges by providing them a memorable support experience, at scale. This role will report to the VP of Operations.</em></div><div><strong><br>In the short term, you will:<br></strong><br></div><ul><li>Lead, mentor, and support the well-being and development of a team of 3 direct and 8 indirect reports</li><li>Ensure Member Success is appropriately advocated for across the organization, supporting cross-functional project management and streamlining communication to the team</li><li>Standardize, define, and manage KPI’s and metrics of success for the team, balancing a results-driven support culture to align with business goals</li><li>Manage budgeting and forecasting for Success, identifying when and how to hire and onboard new team members</li><li>Define strategy and delegate a robust Voice of Customer program</li><li>Support project prioritization and lead project work, as needed</li></ul><div><strong><br>In the long term, you will:<br></strong><br></div><ul><li>Lead the QBR process for Member Success to ensure transparency of the function with leadership and across the organization</li><li>Own the annual strategic planning process for Member Success</li><li>Evaluate, test, and implement best-in-class and data-driven strategies, processes, and tools to improve the experience of a Scott's Cheap Flights member and the experience of our internal team</li><li>Collaborate with our Product team to identify business needs for our members as well as internal tooling for our Success team</li><li>Thoughtfully scale Success beyond our current footprint in the United States</li></ul><div><strong><br>What you bring to the role:<br></strong><br></div><ul><li><strong>Team Leadership &amp; Management:</strong> You have proven experience leading a team of at least 5+ people, specifically, managing managers. You provide individualized and thoughtful feedback, coaching, and development opportunities.</li><li><strong>Consumer Support Experience:</strong> You have 4-6+ years of experience building, leading, and scaling a consumer-focused support team with a focus on email and chat. You have a deep appreciation and empathy for building member-first experiences and enjoy working at scale to solve challenges.</li><li><strong>Remote-First:</strong> You are excited about the future of remote work and interested in testing and using new processes, tools, and ways of working that enable employees to work from anywhere while consistently producing fantastic work with our members top of mind. You are interested in outcomes and impact over output, and you are excited by the idea of helping make this a leading remote company to work for.</li><li><strong>Dot Connector:</strong> You are a clear and concise communicator and excellent cross-functional collaborator. You don’t have a crystal ball, but people think you do. You’re able to see how the cross-functional pieces fit together and understand where the Success team supports business goals, and where it drives them.</li><li><strong>Data-Informed &amp; Member-Focused:</strong> You understand, empathize with, and value our current and future members. You do not see them as data points on a dashboard, but you do use data to inform optimizing the best possible experience for our members.</li><li><strong>Visionary, Innovative, &amp; Strategic:</strong> You have a track record of not only optimizing existing processes and programs but are excited by the opportunity to build from the ground up to drive the business forward. You are unafraid to try new things and can identify, champion, and thoughtfully manage change around unique opportunities while still remaining true to our brand and our members.</li></ul><div><br></div><div><strong>Must Have’s:</strong></div><ul><li>You are able to travel twice per year to company retreats and help ensure they are enriching for your team</li><li>You must be legally authorized to work in the United States</li></ul><div><strong>Nice to Have’s:</strong></div><ul><li>Mobile experience</li><li>International support experience</li><li>Social &amp; community experience</li></ul><div><strong><br>Why you might love working here:<br></strong><br></div><ul><li>The annual salary for this position is $128,540 + stock options.</li><li>100% remote work environment, so go ahead and bring your dog to work or wear your PJs to the office!</li><li>$500/Quarter Remote Work Stipend</li><li>Open vacation policy, with a 3-week minimum!</li><li>Comprehensive health, vision, and dental insurance</li><li>401(k) with a 5% match</li><li>Up to 12 weeks of paid family leave</li><li>No Meeting/Flex Fridays</li><li>Meetup stipend when you cross paths with a co-worker</li><li>Continuing education &amp; development reimbursement</li><li>Yearly team retreat (In 2021, we went to Cabo San Lucas. In March, we went to Charleston. In September, we’re heading to Zion National Park!)</li><li>Challenging problems to solve and an awesome team to collaborate with every single day</li></ul><div><em>We want you to bring your authentic self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to ancestry; age; appearance; color; gender identity and/or expression; genetics; family or parental status; marital, civil union, or domestic partnership status; mental, physical, or sensory disability; national, social or ethnic origin; past or present military service; sexual orientation; socioeconomic status; race; religion or belief.</em></div><div><br></div><div><em>‍If you require reasonable accommodation or assistance for any part of the interview and employment process, please contact us at </em><a href="mailto:careers@scottscheapflights.com"><em>careers@scottscheapflights.com</em></a><em> and let us know the nature of your request.</em></div>

Remote Director, Member Success

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<div class="section page-centered"><div><strong>ABOUT US</strong></div><div>At <u><a class="postings-link" href="https://close.com/">Close</a></u>, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 50+ high-performing, happy people that are dedicated to building a product our customers love.</div><div><br /></div><div>Our backend <u><a class="postings-link" href="https://stackshare.io/close-crm/close">tech stack</a></u> currently consists primarily of Python Flask web apps with our <u><a class="postings-link" href="https://github.com/closeio/tasktiger">TaskTiger</a></u> scheduler handling many of the backend asynchronous task processing chores. Our data stores include MongoDB, PostgreSQL, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like EKS, MSK, RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented <u><a class="postings-link" href="https://developer.close.com/">public API</a></u> that our front-end JavaScript app consumes. Our infrastructure is heavily automated using AWS tools, Terraform, and Ansible.</div><div><br /></div><div>We ❤️ open sourcing our code and ideas on <a class="postings-link" href="https://github.com/closeio">our GitHub</a> and on <a class="postings-link" href="https://making.close.com/">The Making of Close</a>, our behind-the-scenes Product &amp; Engineering blog. Check out our projects like <u><a class="postings-link" href="https://github.com/closeio/socketshark">SocketShark</a></u>, <u><a class="postings-link" href="https://github.com/closeio/tasktiger">TaskTiger</a></u>, <u><a class="postings-link" href="https://github.com/closeio/limitlion">LimitLion</a></u> and <u><a class="postings-link" href="https://github.com/closeio/ciso8601">ciso8601</a></u>.</div><div><br /></div><div><strong><br /></strong></div><div><strong>ABOUT YOU</strong></div><div>We're looking for a full-time Engineering Manager to join our core Product &amp; Engineering Team who has significant experience building, managing, and monitoring backend services at scale. You should be comfortable working in a fast-paced environment with a medium-sized, talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively, and collaborate in a fully distributed team.</div><div><br /></div><div>Reporting to the Director of Backend Engineering, you will lead a small team of Python engineers, helping them solve technical challenges, project planning and providing other support as needed to help them build our backedn services. Your team will split its time working on a combination of (a) general backend projects to improve our product, and (b) specific focus areas assigned to your team.</div></div><div class="section page-centered"><div><h3><br /></h3><h3>Areas of focus...</h3><ul><li>Data storage systems including traditional SQL and NoSQL databases as well as advanced indexing/searching technologies (Mongo, PostgreSQL, Elasticsearch)</li><li>Reporting and Business Intelligence systems (custom implementations using Elasticsearch plugins, SQL window functions and other analytical techniques)</li><li>Messaging and queuing systems (Kafka, Redis, PostgreSQL)</li><li>Batch/Async job processing frameworks (<a class="postings-link" href="https://github.com/closeio/tasktiger">TaskTiger</a>)</li></ul></div></div><div class="section page-centered"><div><h3><br /></h3><h3>Key responsibilities:</h3><ul><li>Manage and grow a team of 4-8 mostly senior Python software engineers, support them through 1:1s and continuous feedback, and support their career growth.</li><li>Help manage our software development cycles by supporting prioritizing, speccing, and building features (our process is loosely based on <a class="postings-link" href="https://basecamp.com/shapeup">Shape Up</a>). </li><li>Work with other Close teams to communicate changes, gather requirements, and maintain open communication across our organization.</li><li>Develop a roadmap for their team’s focus areas and set goals to work towards that plan.</li><li>Help tune our engineering processes to allow us to scale and continue shipping high quality software.</li><li>Promote delegating responsibilities across their team and sharing knowledge whenever possible (check out our <a class="postings-link" href="https://making.close.com/">engineering blog</a> for examples of sharing).</li><li>Help maintain our public and private <a class="postings-link" href="https://github.com/closeio">GitHub repos</a> by managing issues and projects to categorize, prioritize, and plan future work.</li><li>This position is primarily a management role but the candidate should be comfortable with coding efforts like PR reviews, bug fixes, and other coding activities outside of critical path development efforts.</li></ul></div></div><div class="section page-centered"><div><h3><br /></h3><h3>You should...</h3><ul><li>Have 2+ years leading a software engineering team.</li><li>Have 4+ years of senior software engineering experience (Senior experience in other languages is acceptable but working knowledge of Python is a must).</li><li>Have a strong interest and ideally significant experience in backend technologies like databases, async job processing, messaging systems, indexing/search systems, web frameworks, etc. </li><li>Be detail-oriented, organized, and great at oral/written communication.</li><li>Be self-motivated and comfortable with responsibility.</li><li>Be growth minded and want to help improve our processes, scale teams, and take other actions that significantly improve our productivity and quality.</li><li>Be located in the Americas or in a European/African time zone. We have regular Zoom meetings with team members throughout these time zones.</li></ul></div></div><div class="section page-centered"><div><h3><br /></h3><h3>Why Close?</h3><ul><li><a class="postings-link" href="https://www.youtube.com/watch?v=ZbyGnLhtj0o&amp;feature=youtu.be">Culture video</a> 💚</li><li>100% remote company <em>(we believe in trust and autonomy)</em></li><li>Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay</li><li><a class="postings-link" href="https://www.youtube.com/watch?v=gKjyXMz-q-Q&amp;feature=youtu.be">Annual team retreats</a> ✈️</li><li>Quarterly virtual summits</li><li>5 weeks PTO + Winter Holiday Break</li><li>2 additional PTO days every year with the company</li><li>1 month paid sabbatical every 5 years</li><li>Co-working stipend</li><li>Revenue Share (after 1 year)</li><li>Paid parental leave</li><li>Medical, Dental, Vision with HSA option (US residents)</li><li>401k matching at 6% (US residents)</li><li>Dependent care FSA (US residents)</li><li>Contributor to <a class="postings-link" href="https://stripe.com/climate">Stripe's climate</a> initiative 🌍 ❤️ </li><li><a class="postings-link" href="https://close.io/about/">Our story and team</a> 🚀</li></ul></div></div><div class="section page-centered"><div><br /></div><div>At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).  </div><div><br /></div><div>We come from 16 countries located in 5 of the 7 continents -- looking at you Antarctica and Australia ;-) ….. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.</div><div><br /></div><div>Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.</div><div><br /></div><div><em>Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. All applications are reviewed internally by one of our team members; a qualified application undergoes a second review by the hiring manager to determine whether a call is scheduled. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.</em></div><div><br /></div><div><em>Interested in </em><a class="postings-link" href="https://close.com/"><em>Close</em></a><em> but don't think this role is the best fit for you? View our </em><a class="postings-link" href="http://jobs.close.com/"><em>other positions</em></a><em>.</em></div></div>
 Apply now and work remotely at Close

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