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			<p><strong>Document Management Coordinator II – REMOTE</strong></p>
<p>Job Locations Remote</p>
<p>Office and Administrative Support</p>
<p>Min</p>
<p>USD $17.00/Hr.</p>
<p>Max</p>
<p>USD $22.00/Hr.</p>
<h3><strong>Overview</strong></h3>
<p>This position ensures the accurate and timely preparation of correspondence appropriate to contract and service type. Prepares and proofreads correspondence. Works under moderate supervision.</p>
<p><strong>Schedule: Tusday through Saturday, 11:30-8pm</strong></p>
<h3><strong>Responsibilities</strong></h3>
<p><strong>In this role you will:</strong></p>
<p>• Process manual and automated approval and denial letters as appropriate under contractual requirements.<br>
• Proof each letter to ensure the quality and accuracy of each letter prior to printing and processing for delivery.<br>
• Assist in audit process as requested/required.<br>
• Review and adhere to all Company policies and procedures and the Employee Handbook.<br>
• Document procedures for auditing UM Letters for each client.<br>
• Monitor vendor dashboards for completion of required tasks.<br>
• Identify and elevate letters issues to appropriate department supervisors/leads.</p>
<h3><strong>Qualifications</strong></h3>
<p><strong>You should reach out if if you have:</strong></p>
<ul>
<li><strong>High School Diploma or the equivalent.</strong></li>
<li>Minimum 3 years relevant work experience in clerical support in a healthcare-related organization required; experience in a large insurance organization a strong plus.</li>
<li>Effective word processing with proficiency using Microsoft Word and data entry skills required.</li>
<li>Effective organizational, listening, and communication skills, attention to detail and proofreading skills are required.</li>
</ul>
<p><strong>What we offer:</strong></p>
<ul>
<li><strong>Salary Range: $17-22 / hour plus corporate bonus incentive</strong></li>
<li>Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.</li>
<li>Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.</li>
<li>Advancement opportunities, professional skills training, and tuition Reimbursement</li>
<li>Great culture with a sense of community.</li>
</ul>
<p>CareCentrix maintains a drug-free workplace.</p>
<p>We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.</p>
		

Document Management Coordinator II at CareCentrix

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<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> GMT (UTC +0)</span><br><br><div>Onkohealth is hiring a remote full-stack engineer for our cancer healthcare journey and recovery support platform.</div><div>&nbsp;</div><div>We’re a mature healthtech startup that's now preparing to scale up. We're delivering improved outcomes for cancer patient health and care giving, currently serving a number of UK healthcare providers, NHS trusts, and cancer care alliances.</div><div><br></div><div>Our patient-facing mobile app blends remote support and coaching from expert oncology practitioners with digital self-help approaches. This is managed by a clinician-facing web application and underpinned by data approaches that utilise clinical expertise and the latest research.</div><div><br></div><div>We're building a new team to deliver upon our ambitious growth plans. It's a relatively flat structured team, focused on delivering value and we work to a high standard. We'll succeed through collaborating as a team, and by hiring colleagues who share our appetite for embracing and tackling new opportunities, for self-organising, continued learning and pairing.</div><div><br></div><div>Your personal coding focus may be oriented towards the back-end, or across the whole stack, optionally also including the mobile apps and all other aspects of our data, methods and pipelines. We're especially interested in someone who relishes working right across projects entailing different technologies.</div><div><br></div><div><strong>Once up to speed, your remit may include aspects such as</strong></div><ul><li>Collaborating with clinical colleagues to understand the diverse needs of patients and clinicians, translating these into really usable solutions</li><li>Taking web application product features from concept to delivery, closely integrated with our mobile app - e.g. digital health targets, nudges and rewards; reporting for practitioners; content provision; health indicator tracking; wearable data synchronisation; biomarker tracking and more</li><li>Exploring decision trees and app automation, utilising biomarker data that embraces cancer health research</li><li>Helping reduce technical debt, breaking a startup's monolith into scalable components wrapped in unit tests</li><li>Exploring architectural approaches, such as SOA or event-driven architecture</li><li>Making delivery easy and predictable</li><li>Implementing outputs of statistical analysis and data science</li><li>Integrating with third party APIs and wearables</li><li>Upholding compliance, regulation, data and accessibility requirements</li><li>Third line application support, troubleshooting and root cause analysis</li><li>Helping evolve our development culture, methods and tooling</li></ul><div><br><strong>We're looking for</strong></div><ul><li>Someone with broad full-stack engineering skills, and who loves learning</li><li>A good understanding of software engineering and data security principles</li><li>Technology agnostic and adept with Node.js, plus familiarity with a modern JS framework (we're currently using Angular, likely moving to React)</li><li>A good grounding in front-end technologies such as HTML5 and CSS3</li><li>Skilled in API development, or ready to grow into this</li><li>Familiarity with source control and versioning, and CI/CD principles</li><li>Familiarity with AWS Cloud services</li><li>Competent with SQL and MySQL or similar</li><li>Appreciation for documentation, code quality and best practice, Agile and TDD</li></ul><div><br></div><div><strong>You may also bring - or like to gain - skills or knowledge around any of</strong></div><div><br></div><div>Mobile app development; Swift/Java/Kotlin/React Native | refactoring | wearables | internationalisation | secure coding practices, OWASP Top 10 | algorithms and data science | establishing ETL pipelines and querying data warehouses | AWS, DevOps, CI, quality assurance</div><div>&nbsp;</div><div><br><strong>Salary and benefits</strong></div><ul><li>£60,000 - £85,000 - reviewed at six months - we're keeping an open mind</li><li>25 days holiday (and bank holidays) plus five days unpaid leave</li><li>Flexible working practices - tell us what you need - e.g. optional four day week</li><li>Personal development plan that you can shape, with budget for related training/certifications&nbsp;</li></ul><div><br><strong>Hiring process - all remote:</strong> informal chat with CTO, technical interview, final interview and meet founders</div><div><br></div><div><br><strong>Location:</strong> fully remote, within the UK only. We'll get-together in person fortnightly or monthly for team building, deep dives and ceremonies - expensed travel and with good notice.</div><div>&nbsp;</div><div><strong>Please note, we can only consider candidates that hold an established right to work in the UK.</strong></div><div>&nbsp;</div><div>Even if your CV isn't ready, please talk with Andrew at techfolk to find out more:</div><div><br></div><div>0117 318 2447 | onkohealth@techfolk.co.uk</div><div>&nbsp;</div><div>RECRUITERS: Onkohealth has selected techfolk as its exclusive recruitment partner for this position and cold calling or speculative applications are not welcomed.</div><div><br></div>

Remote Full-Stack Engineer

<div>🚀 Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?</div><div><br></div><div><strong>LeadSimple is a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses grow sustainably.</strong></div><div><br></div><div>Our software provides a powerful foundation for any property management company to take their business to the next level. Thousands of property managers rely on us for their day-to-day operations and we’re only getting started.&nbsp;</div><div><br></div><div>We’re looking for seasoned Senior and Staff Ruby on Rails Engineers to join our fully-remote team to help us scale to meet market demand. This is an opportunity to join on the ground floor of a bootstrapped, growing company with a lot of upside.</div><div><br>Expectations for your first 6 months:<br><br></div><ul><li>Within 90 Days: Become familiar with the Engineering Team’s internal processes, LeadSimple’s architecture and production environment, and the overall product using our customer facing documentation.</li><li>Conduct technical interviews with potential engineering candidates and make recommendations to hiring managers.</li><li>Participate in an on-call rotation at least three times</li><li>Own the Engineering Team’s maintenance pitches for betting table cycles.&nbsp;</li><li>Replace the Head of Engineering as the team’s go-to advisor on technical decisions (including PR reviews).</li><li>Identify, pitch, and successfully complete at least two high-impact, high-complexity projects.<br><br></li></ul><div><br>A day in the life of…<br><br></div><ul><li>Unblock critical or complex requests from the team by providing expert review and advice.</li><li>Actively share your knowledge and expertise to help the team level up.</li><li>Review work samples from candidates and attend interviews.</li><li>Provide Engineering Managers with feedback on performance and promotion decisions for individual team members.</li><li>Advise the leadership team of ongoing engineering projects.</li><li>Ensure consistent software quality by advocating for and leading adoption of industry best practices</li><li>Manage the technical design, tasks, delivery and deadlines for assigned projects, following the <a href="https://basecamp.com/shapeup/webbook">Shape Up</a> process.</li><li>Write <a href="https://basecamp.com/shapeup">Shape Up</a> pitches for potential projects to improve the scalability, performance or team productivity. Advocate for these projects at the <a href="https://basecamp.com/shapeup/2.2-chapter-08">Betting Table</a> using data and analysis.&nbsp;</li><li>Help us scale the team, product and company by proposing improvements that will make us more effective.</li></ul><div><br>Perks:<br><br></div><ul><li>Monthly Friday Free Day</li><li>Company Holidays</li><li>Paid Time Off (in addition to the above)</li><li>Monthly Healthcare Allowance</li><li>Yearly Vacation Allowance</li><li>Fun and outcome driven work environment with a smart, hard working team</li><li>Location independence</li><li>Mission driven company and values-based culture</li></ul><div><br></div><div><br>Qualifications<br><br></div><div><br></div><div><em>Must have</em></div><ul><li>7+ years in senior engineering roles involving Ruby, 3+ years involving React</li><li>Fluent spoken and written English at a professional level.</li><li>Working hours must overlap with PST for at least 3 hours.</li><li>Familiarity with PostgreSQL query optimization and scaling strategies</li><li>Strong analytical and debugging skills</li><li>Strong communication skills, able to recommend decisions using data and experience</li></ul><div><br></div><div><em>Nice to have</em></div><ul><li>10+ years in senior or staff software engineering roles involving Ruby, 5+ years involving React&nbsp;</li><li>React, Typescript or GraphQL experience</li><li>Elixir experience (we have 1 service using Elixir)</li></ul><div><br></div><div><br>Our Stack<br><br></div><div><br></div><div><em>Front-end</em></div><ul><li><a href="https://www.typescriptlang.org/">Typescript</a></li><li><a href="https://reactjs.org/">React</a>&nbsp;</li><li><a href="http://mui.com/">MaterialUI</a></li><li><a href="https://relay.dev/">Relay<br></a><br></li></ul><div><em>Back-end<br></em><br></div><ul><li><a href="http://rubyonrails.org/">Ruby on Rails</a> monolith (with 95% test coverage)</li><li>GraphQL (via <a href="https://graphql-ruby.org/">graphql-ruby</a> gem)</li><li>Sidekiq</li><li>PostgreSQL</li><li>Redis</li><li>Heroku<br><br></li></ul><div><br></div><div><br>What it’s like to work here<br><br></div><ul><li>You’ll have opportunities to work on the entire stack, from databases to user interfaces and everything in between, in a wide variety of product areas.</li><li>You’ll own the delivery of high-impact projects that affect real customers, from start to finish, with no bureaucracy, following the <a href="https://basecamp.com/shapeup/webbook">Shape Up method</a>.&nbsp;</li><li>You’ll collaborate within a small, highly productive team, reviewing code and helping other engineers with their roadblocks.</li><li>You’ll have time to focus. We don’t micromanage, and we do our best to keep distractions (and meetings) to a minimum.&nbsp;</li><li>When assigned to on-call duty, you’ll investigate and fix bugs and respond to incidents.&nbsp;</li><li>You’ll deploy early and often. We ship to production multiple times per day.<br><br></li></ul><div><br>Benefits<br><br></div><ul><li>Remote-only team, location independent</li><li>3rd Friday of every month off</li><li>6 US Holidays</li><li>3 Weeks Paid Time Off (in addition to the above)</li><li>Quarterly Two-Week Hackathons</li><li>Monthly Healthcare Allowance</li><li>Yearly Vacation Allowance</li><li>$2000 equipment stipend upon hire</li><li>Focused and dedicated environment with smart, caring people</li><li>Consistent, but flexible working schedule with minimum 3hr Pacific Time Zone overlap</li><li>Mission driven, non-political company and values-based culture<br><br></li></ul><div><br>Our Interview Process<br><br></div><ul><li>Fill out our application, located <a href="https://docs.google.com/forms/d/e/1FAIpQLSeF5zo6hIcTQK8gP9LLGz6sTZMXGI1vDHPVbkpISxiy9CvOfQ/viewform?usp=sf_link">here</a></li><li>Intro call with People Operations (30 minutes)</li><li>Offline work sample test (up to 60 minutes)</li><li>Interview with Hiring Manager (up to 60-90 minutes)</li><li>Possible panel interview (up to 60 minutes)</li><li>Offer call (15 minutes), followed by a written offer</li><li>If you accept the offer, you enter a 90-day trial period, fully paid.</li><li>If all goes well in your first 90 days, you convert to a full-time team member!<br><br></li></ul><div><br></div><div><strong><em>**NOTE: We are not accepting applications in California, Colorado, or New York at this time.</em></strong></div><div><br></div>

Remote Staff Engineer

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span><br><br><div>We are seeking a Business Analyst to join our team at <a href="http://salesflow.io/">Salesflow.io</a>. The ideal candidate will have experience in requirement elicitation and technical user story write-up, and will be responsible for working with our stakeholders to gather, document, and analyse business requirements, and translating those requirements into clear and detailed technical user stories that can guide the development process.&nbsp;</div><div>The ideal candidate can be based in London or an EU Remote, working with a remote international cross-functional team.</div><div><br></div><div><strong><br>Key Responsibilities:</strong></div><ul><li>Eliciting and gathering requirements from stakeholders, such as sales teams, product managers, and customers, to understand their needs and goals for the Salesflow platform.</li><li>Translating these requirements into clear and concise technical user stories that can be understood and implemented by the development team.</li><li>Communicating with the Project Manager and the development team to ensure that the user stories are understood and that any technical questions are answered.</li><li>Collaborating with the Product Manager to prioritise and plan the development of new features and enhancements to the Salesflow platform.</li><li>Acting as a liaison between the development team and other departments, such as marketing and customer support, to ensure that the Salesflow platform meets the needs of all stakeholders.</li><li>Keeping up to date of industry trends and best practices in business analysis and requirements gathering, and incorporating these into the Salesflow development processes.</li><li>Participating in user acceptance testing to ensure that the Salesflow platform meets the needs of its users.</li></ul><div><strong><br>The ideal candidate for this role would have:</strong></div><ul><li>Strong analytical and problem-solving skills</li><li>Excellent communication and collaboration skills</li><li>Experience with business analysis and requirements elicitation</li><li>Familiarity with Agile Scrum development methodologies</li><li>Knowledge of software development concepts and technologies</li><li>Experience with using Atlassian&gt; Jira &amp; Confluence for tasks</li><li>Experience in the sales or sales enablement industry is a plus</li><li>Professional English communication proficiency</li></ul><div><strong><br>Qualifications:</strong></div><ul><li>Bachelor's degree in Business Administration, Computer Science, or a related field</li><li>3+ years of experience as a Business Analyst in a software development / IT environment</li><li>Excellent written and verbal communication skills</li><li>Experience with requirement elicitation and technical user story write-up</li><li>Strong understanding of software development processes and methodologies</li></ul><div><strong><br>We offer:</strong></div><ul><li><strong>Competitive salary:</strong> £27.5 - £35k (Dependent on Experience)</li><li><strong>Working hours:</strong> GMT</li><li><strong>Location:</strong> London or EU Remote (if your location doesn't match the criteria, your application will be dismissed automatically)</li><li>Benefits package</li><li>Opportunity to work with a talented team in a fast-paced, dynamic environment</li></ul><div><br><br></div><div>If you have a passion for technology and a desire to make a real impact, we want to hear from you!</div><div>To apply, please submit your resume and cover letter.</div>

Remote Business Analyst (Requirement Elicitation and Technical User Story Write-up)

<div><strong>What we need&nbsp;</strong></div><div><br></div><div>We need a Product Manager to interface with stakeholders and our dev team to develop new features for our platform. As a Product manager you will be responsible for planning and delivery of product sprints.</div><div><br></div><div>Successful candidates will have 5+ years experience managing software projects for high growth B2B SaaS companies. Preference will be given to candidates who have worked with multiple emerging companies, especially companies at a Series A/B stage. Preference will be given to candidates who have experience with software used within banking, fintech, insuretech and KYC space.</div><div><br></div><div><strong>What you'll do</strong></div><div><br></div><div>Work closely with stakeholders to understand deliverables, key milestones, dependencies and critical constraints. Your role will be to understand our offering relative to competitors and make sure we are constantly at the cutting edge of tech delivery.&nbsp;</div><div><br></div><div><strong>The technical bit....&nbsp;</strong></div><div><br></div><div>Facilitate sprint planning, retrospective and sprint demos</div><div>Impact/Dependency analysis for all new features</div><div>Write technical specifications (SRS)</div><div>Maintain detailed technical documentation for internal &amp; external stakeholders</div><div>Maintain relevant metrics that help the team track progress</div><div>Liase with clients to understand technical product needs</div><div><br></div><div><strong>Superpowers Required (Must haves):</strong></div><div><br></div><div>A proven track record of successfully implementing software development projects using Agile methodologies in a high-tech development environment</div><div>5 years + Product management experience</div><div>Solid understanding of software development life cycle models and testing principles</div><div>Expert knowledge of with Jira/Rally/Confluence</div><div>Prototyping capabilities will only enhance your application (Figma)</div><div>Good understanding of the principles of client-server web applications is very helpful</div><div><br></div>

Remote Product Manager

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span><br><br><h1>Job Description: Customer Success Specialist (TimeTap)</h1><div>&nbsp;</div><div>&nbsp;</div><div>About Lumaverse Technologies:</div><div>&nbsp;</div><div>Lumaverse Technologies helps nonprofits, businesses, and schools build active communities—our solutions make it easier for members, volunteers, donors, event attendees, and parents to get involved and stay informed. Anchored by SignUpGenius, America’s #1 sign up app, Lumaverse touched over 190M customers last year in our mission to build group technology solutions that light the way to increased engagement, data-driven insights, and streamlined group management.&nbsp;</div><div>&nbsp;</div><div>When you work with Lumaverse, you're signing up to build and ship with an agile team of people who like to get things done, simply and at a huge scale. You'll also be part of a company that is a perennial winner of the Best Places to Work Award due to its creative, fun, and caring culture.</div><div>&nbsp;</div><div>TimeTap, powered by Lumaverse, is a leading Enterprise appointment scheduling software used by large companies (Amazon, Facebook, IBM, Nationwide), government agencies, and small businesses worldwide to book appointments online.&nbsp;<br><br>This is a remote role residing within the Charlotte, NC Metro area. The candidate must be local to Charlotte, NC.</div><div>&nbsp;</div><div>Would you like to join a fast-paced customer-centric support team? Are you comfortable multi-tasking and saying yes to anything that may come your way? We’re looking for a passionate, hardworking team player who isn’t afraid to research and test options to find solutions. You’ll be the first point of contact when our users reach out and you’ll use your finely honed organizational skills to create a positive experience for our TimeTap customers. Our team works hard to ensure our customer base succeeds and feels comfortable using the TimeTap solution. If this sounds like the challenge you’re up for – we want to hear from you!</div><div>&nbsp;</div><div>Responsibilities:</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Create a positive experience for all TimeTap customers by providing multi-channel support to a large volume of users</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Represent Lumaverse and TimeTap with a friendly, helpful attitude that assures customers of the company’s commitment to their satisfaction</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Provide email/messaging and phone support to existing users</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Build relationships by engaging customers with helpful solutions while presenting options for more advanced functionality</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Communicate (with details!) to the larger TimeTap team any bugs or common issues that users are facing</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Provide clear and thorough written responses to our user’s questions</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Help manage feedback from users regarding bug fixes or new feature ideas</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Utilize software applications for customer support, tracking site issues, and documenting workflow<br><br></div><div>Requirements:</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Bachelor’s degree&nbsp;</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Minimum of two years experience in a similar role</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Superior written and verbal communication skills</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Strong abilities in explaining instructions via email as well as speaking by phone with users to walk them through successful steps to resolution</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Experience with Zendesk a plus</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Approachable nature when working with others to solve problems</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently while effectively prioritizing and managing tasks</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Problem solver – proficiency in troubleshooting and following logical steps and procedures</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Patience (Yes! It’s a skill!)</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Excellent organizational and time management skills</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Self-motivated and able to handle responsibilities without consistent oversight</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Ability to work successfully in a team environment, remote or in person</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;A positive, flexible, can-do attitude</div><div>&nbsp;</div><div>Terms of Employment:</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Full time</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Salary: DOE</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Location: Remote within the Charlotte, NC area</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Start Date: Immediately</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Benefits: group health insurance (medical, dental, and vision), 401(k) matching, life insurance, disability, 8 holidays, unlimited PTO, employee-centric giving program, end-of-year bonus, professional development, and more.</div><div>&nbsp;</div><div>&nbsp;</div><div>To apply, please send your resume and cover letter in <em>PDF format</em> to resume [at] Lumaverse [dot] com</div><div><br></div>

Remote Customer Success Specialist (TimeTap)

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			<p><strong>WordPress Technical Document Writer</strong></p>
<p>INDUSTRY</p>
<p>Document Writing</p>
<p>JOB LOCATION</p>
<p><strong>Remote – Work From Anywhere!</strong></p>
<p>WORKING HOURS</p>
<p>Full Time – 40 Hours Per Week</p>
<p>We are looking for a Technical Writer to produce high-quality WordPress documents that contribute to the overall success of WPMU DEV products.</p>
<p>You will join an outgoing and expanding team of talented tech writers who work collaboratively with all areas of the company to make our products easier to use.</p>
<p>The person we’re in search of will have intimate knowledge of WordPress and experience using a broad range of plugins and themes. Knowledge of our products and services is definitely a bonus, but not essential. We’re also keen to hear from people that have experience in crafting plugins or tinkering with their code.</p>
<p><strong>RESPONSIBILITIES</strong></p>
<p><strong>WHAT DOES A TECHNICAL DOCUMENT WRITER DO?</strong></p>
<p>Technical writers are skilled wordsmiths that develop product manuals, website help sections, how-to guides, journal articles, and other documents that break down technical information with ease and accuracy.</p>
<p>The ability to compose clear written instructions is imperative!</p>
<p>Your mission? To make processes easy to understand and products a breeze to use.</p>
<p>Whether you gained these skills academically or are self taught – we would love to hear from you.</p>
<p><strong>QUALIFICATIONS</strong></p>
<ul>
<li>Proven working experience in technical writing of software documentation.</li>
<li>Ability to create high-quality documentation in perfect, clear and engaging English that’s super easy to read and understand.</li>
<li>Ability to quickly grasp complex technical concepts and make them easily understandable using text and images.</li>
<li>Strong working knowledge of WordPress.</li>
<li>Someone that wants, and can commit to, a 40-hour workweek.</li>
</ul>
<p><strong>JOB BENEFITS</strong></p>
<p><strong>WHY SHOULD I APPLY?</strong></p>
<ul>
<li>Very attractive working conditions as part of an amazing team</li>
<li>Up to 35 days paid leave per year</li>
<li>Opportunities for paid travel to attend WordCamps and other industry conferences</li>
<li>Long service leave with a whopping 3 months off; and it’s all paid</li>
<li>Up to 2 months’ payroll bonus based on company growth</li>
<li>Technology budget every three years</li>
<li>Yearly productivity budget. Buy a new chair or desk, take yourself to WordCamps and develop professionally, grab a gym membership to keep you in good health or anything that helps you be you!</li>
</ul>
<p>The ability to write in perfect, clear English is essential in this role. We are unable to consider applications that fail to demonstrate a high level of written communication.</p>
<p><strong>HOW DO I APPLY?</strong></p>
<p>We believe in giving people a chance to show us what they’re capable of, rather than a formal interview where we all awkwardly sit around a table, smiling and nodding.</p>
<p>Send us over a copy of your CV, along with a covering letter telling us why you’d love to work for WPMU DEV (and why you think you’d be a great fit) along with two or three examples of your finest literary creations.</p>
<p>There’s also a little task we’d like you to complete.</p>
<p>Please include a covering letter that details your current level of WordPress knowledge &amp; a copy of your CV.</p>
		

WordPress Technical Document Writer at Incsub

<div>Role:<br><br></div><div>We’re looking for a Digital Project Manager &amp; HubSpot Specialist who will work directly with clients and be their main point of contact and communicate with assertiveness and care both internally and with our clients. Manage projects by working with various departments to achieve results, and go above and beyond for our clients. Expand your HubSpot knowledge and practice by performing certain actions in HubSpot on behalf of our clients.</div><div><br>Responsibilities:<br><br></div><ul><li>Work on “behind-the-scenes” client tasks like building emails, workflows, blogs, etc.&nbsp;</li><li>Work with internal teams as needed (for example, project managers to ensure projects stay on track, content team for writing email workflows, or our back-end engineers for data migrations or complex integrations).</li><li>Plan, coordinate, and oversee projects with a wide variety of tasks, work with cross-functional teams and ensure all targets and requirements are met and completed on schedule and within budget. Managing scope creep is your responsibility.&nbsp;</li><li>Communicate regularly with the client regarding project scope and proactively yet kindly manage client expectations about what is included in the scope and what is not.&nbsp;</li><li>Be our clients' primary point of contact and engage them in (8-10) live training sessions per week to ensure they get the most out of HubSpot.</li><li>Own multiple projects concurrently.&nbsp;</li><li>Projects you will be managing include website projects (from onboarding and goal setting to wireframing, copy, design, HubSpot implementation, QA, and launch), marketing campaigns (including graphic design, ads, SEO), complex integration work, and more. This means you will manage the internal resources and keep things on track, it doesn’t mean being an expert in all these fields.</li><li>Proactively develop, implement, and monitor new and/or existing processes that improve cross-functional alignment, effectiveness, and decision-making.</li><li>Create handbooks for our clients</li><li>HubMasters Program: Play a major role in this program's function, communication with clients, running live group sessions, etc.&nbsp;</li></ul><div><br>Results:&nbsp;<br><br></div><ul><li>All projects in your care run smoothly and budgets are maintained carefully</li><li>Results are communicated on a regular cadence through detailed and insightful reports</li><li>Client satisfaction is high on all your projects</li><li>Our SOP &amp; Process database grows with your assistance</li></ul><div><br>Requirements:<br><br></div><ul><li>3+ years of project management experience. Agency experience is a plus.&nbsp;</li><li>In-depth HubSpot experience and the ability to train others on HubSpot’s many features and all Hubs.</li><li>Proven ability to manage multiple projects and consistently meet deadlines</li><li>Tech-savvy. Ability to quickly figure things out on your own when working with various tools. This is crucial for this position.&nbsp;</li><li>Accountable, mature, responsible, organized and delivers on promises.</li><li>Strong client management skills with an assertive yet empathic presence.</li><li>Experience working in a fast-paced environment while being able to manage and prioritize changing deadlines.</li><li>Possess the passion for helping businesses succeed through a commitment to continuous improvement, critical thinking, reliance on facts (not just data), and rolling up your sleeves to get it done.&nbsp;</li><li>Available during EST mornings and afternoons.</li></ul><div><br>Benefits and Perks:<br><br></div><ul><li>We are a remote-only company.&nbsp;</li><li>We offer full-time positions; we hire you as an employee, no matter where you are in the world.&nbsp;</li><li>Generous compensation package.</li><li>Paid time off and holidays according to your country of residence.&nbsp;</li><li>Rest week each December (we shut down entirely for a week so we can all disconnect)</li><li>Work with a team of high-achievers in a collaborative environment where everyone has a real chance to contribute.&nbsp;</li><li>Work with a highly supportive, accepting, and inclusive founding team.</li></ul><div><br>Our Hiring Process:<br><br></div><div>We value our team member’s time and nurture relationships with them. We promote our team members based on their results, not resumes. Expect this process to be unlike most others.&nbsp;</div><div><br></div><ol><li>Zoom conversation with our Director of Operations to discuss the position, our company, clients, and plan and hear about your experience and abilities, career growth plans, salary expectations, and why you’d like to work with us. &nbsp;</li><li>1-2 more Zoom conversations with our CEO and/or CTO to get to know one another.&nbsp;</li><li>We’ll ask you to complete a short and fair exercise to demonstrate your skills and passion for working with us.&nbsp;</li><li>If we’re a good fit, we’ll send you an offer.&nbsp;</li><li>Reference check - we’ll check references only after sending out an offer letter.</li><li>Once your references come in, we’ll send you a contract and get you onboarded.</li><li>We aim to have an intense yet quick hiring cycle.&nbsp;</li></ol>

Remote Digital Project Manager & HubSpot Specialist

<div><br>Role:<br><br></div><div>We’re looking for a Technical Project Manager who will work directly with clients and be their main point of contact and communicate with assertiveness and care, both internally and with our clients. The person in this role will manage projects by working with various departments to achieve results and go above and beyond for our clients.&nbsp;</div><div><br>Responsibilities:<br><br></div><ul><li>Define project scope, deliverables, milestones, roles, and responsibilities in collaboration with key stakeholders.</li><li>Manage projects with top-down oversight throughout their duration and ensure their successful completion.</li><li>Projects you will be managing include website projects, complex integration work, and more.</li><li>Monitor project progress continuously and create weekly, detailed reports on measurable items, such as milestones and deliverables.</li><li>Develop and plan projects. This includes, but is not limited to, identifying milestones, ensuring the team is not over capacity, assigning tasks to the correct people, etc. &nbsp;</li><li>A fundamental understanding of UML and BPMN 2.0 is desirable, and the ability to document requirements in detail and produce data flow diagrams is required.&nbsp;</li><li>Write detailed, meticulous briefs for contractors, freelancers, and/or employees for technical work.</li><li>Plan, coordinate, and oversee projects with a wide variety of tasks, work with cross-functional teams and ensure all targets and requirements are met and completed on schedule and within budget. Managing scope creep is your responsibility.&nbsp;</li><li>Communicate regularly with the client regarding project scope and proactively yet kindly manage client expectations about what is included in the scope and what is not.&nbsp;</li><li>Be our clients' primary point of contact and engage them in (8-10) live training sessions per week to ensure they get the most out of HubSpot.</li><li>Own multiple projects concurrently.&nbsp;</li><li>Proactively develop, implement, and monitor new and/or existing processes that improve cross-functional alignment, effectiveness, and decision-making.</li><li>Document our processes regularly (create SOPs and handbooks for our team and clients).</li><li>Train additional members as required.&nbsp;</li></ul><div><br>Results:&nbsp;<br><br></div><ul><li>All projects in your care run smoothly and budgets are maintained carefully.</li><li>Results are communicated on a regular cadence through detailed and insightful reports.</li><li>Client satisfaction is high on all your projects.</li><li>Actively participate in creating efficiencies in project delivery, documenting internal processes, and recommending improvements when needed.</li></ul><div><br>Requirements:<br><br></div><ul><li>3+ years of project management experience is desirable. Agency experience is a plus.&nbsp;</li><li>A degree in information technology, business management, or a related field is desirable, but proven work experience is valued above all.</li><li>Prior experience working with HubSpot is desirable. Prior experience working in any CRM, ERP, or Service management software is required and the ability to clearly communicate how and why the systems were used is beneficial.</li><li>Possesses fundamental understanding in the areas of web development, process management, contact management systems, APIs, databases, and system design.</li><li>Proven ability to manage multiple projects and consistently meet deadlines.</li><li>Tech-savvy. Ability to quickly figure things out on your own when working with various tools. This is crucial for this position.&nbsp;</li><li>Accountable, mature, responsible, organized and delivers on promises.</li><li>Strong client management skills with an assertive yet empathic presence.</li><li>Experience working in a fast-paced environment while being able to manage and prioritize changing deadlines.</li><li>Possess the passion for helping businesses succeed through a commitment to continuous improvement, critical thinking, reliance on facts (not just data), and rolling up your sleeves to get it done.&nbsp;</li><li>Excellent written and verbal communication skills and the ability to interact professionally with a diverse group.&nbsp;</li></ul>

Remote Technical Project Manager

<div><br>At <a href="https://www.rallyon.com/"><strong>Rally</strong></a>, our goal is to solve one of the most critical points in the e-commerce shopping experience - the checkout. Rally offers merchants a better, more profitable checkout solution that is being built to support the inevitable Web3 future of commerce. We are looking for a Manual QA Tester to join our team and be responsible for product quality and manually test the software applications in order to identify bugs. We are looking for an individual who is passionate about the e-commerce space, has a strong technical background, and loves creating an outstanding customer experience.</div><div><br>This is an exciting and formative moment in Rally’s growth as a product and a company. If you are interested in building something new, working with emergent technology, and collaborating with kind, fun, and thoughtful people, we encourage you to apply.</div><div><br>Want to learn more about Rally and hear from our leadership? Check out our <a href="https://www.rallyon.com/blog"><strong>blog</strong></a> for more on the product, our philosophy around headless commerce, and our next steps in Web3. You can also read more about Rally on our <a href="https://www.rallyon.com/about"><strong>About Us</strong></a> page. And, you can listen to Jordan Gal, our CEO, talking about Rally on his podcast <a href="https://bootstrappedweb.com/rally-on/"><strong>here</strong></a>. Want to experience the Rally checkout live? You can see it in action on our <a href="https://rally.shop/"><strong>demo store</strong></a>.<br><br></div><div><strong><br>This role will<br></strong><br></div><ul><li>Be responsible for product quality</li><li>Take care of the release verification process</li><li>Use Jira for bug tracking and stories verification</li><li>Join us in sprint planning and retrospectives</li><li>Collaborate and problem solve with the Product and Dev teams</li><li>Grow your tests automation skills</li></ul><div><strong><br>Who you are<br></strong><br></div><ul><li>Minimum 3 years of experience in the quality assurance field</li><li>Excellent debugging and documentation skills</li><li>Excellent time management skills</li><li>Advanced knowledge of REST API</li><li>Advanced knowledge of MySQL or similar relational database</li><li>Experience with Postman for API testing</li><li>Ambitious, the ability to think beyond every day, be highly collaborative, and extremely driven</li></ul><div><strong><br>Nice to haves<br></strong><br></div><ul><li>Ecommerce knowledge</li><li>Test automation experience</li><li>JavaScript/NodeJs experience</li><li>Scrum and agile development</li></ul><div><br>This is a full-time, fully remote role. Ideally, you are located in a European time zone, but we are open to other time zones on a case-by-case basis.<br><br></div><div><strong><br>Who We Are</strong></div><div><br>We #rallytogether in all things. We are a small team; you won’t hear “that’s not my job.” We value accountability, creativity, and fostering an inclusive and transformative experience for ourselves and our community of merchants. We are looking for those who are guided by a growth mindset and have the ability to think beyond the typical playbook. We care about the success of our customers and our company. We are willing to do the work, have the hard conversations, and take ownership in the service of delivering value to the customer. We do not believe in the allowance of brilliant jerks and are always working towards creating high psychological safety. If you are excited about our mission of empowering e-commerce merchants and building out the headless ecosystem, we’d love to have you apply even if you feel unsure that you meet every requirement in this posting.<br><br></div><div><strong><br>Benefits &amp; Perks<br></strong><br></div><ul><li>We are a small team; your work will have a big impact</li><li>Meaningful equity and competitive pay</li><li>Stipends for work-from-home setup</li><li>Learning and development resources</li><li>Flexible work schedule, with an open vacation policy</li><li>A kind, thoughtful, and enthusiastic team</li></ul><div><br>Rally is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law.</div><div><em><br>Rally asks respectfully to only apply through the application form and do not email/apply directly to Rally. Any applications sent directly to Rally will not be considered. Recruiters and Agencies please do not contact Rally directly.<br></em><br></div>

Remote Manual QA Tester

<div>At <a href="https://www.rallyon.com/">Rally</a>, our goal is to solve one of the most critical points in the e-commerce shopping experience - the checkout. Rally offers merchants a better, more profitable checkout solution for their e-commerce store.&nbsp;<br>&nbsp;<br>We are looking for a Solutions Engineer to join our team to provide an exceptional level of technical and customer support to our onboarding merchants. This individual will:&nbsp;<br><br></div><ul><li>Play a critical role in the sales process</li><li>Work with our Success team to guide new customers through onboarding onto the Rally product, including technical implementation where necessary</li><li>Troubleshoot technical issues as they arise&nbsp;</li><li>Provide ongoing support to our customers post-onboarding&nbsp;</li></ul><div><br>We are looking for an individual who is passionate about the e-commerce space, has a strong technical background, and loves creating an outstanding customer experience. <br>&nbsp;<br>This is an exciting and formative moment in Rally’s growth as a product and a company. If you are interested in building something new, want to work with emergent technology, and collaborate with kind, fun, and thoughtful people, we encourage you to apply. <br>&nbsp;<br>Want to learn more about Rally and hear from our leadership? Check out our <a href="https://www.rallyon.com/blog">blog</a> for more on the product, our philosophy around headless commerce, and our next steps in Web3. You can also read more about Rally on our <a href="https://www.rallyon.com/about">About Us</a> page. And, you can listen to Jordan Gal, our CEO, talking about Rally on his podcast <a href="https://bootstrappedweb.com/rally-on/">here</a>. Want to experience the Rally checkout live? You can see it in action on our <a href="https://rally.shop/">demo store</a>.&nbsp;<br><br></div><h1>This role will&nbsp;</h1><ul><li>Assist our sales team in winning deals and onboarding new merchants&nbsp;</li><li>Be hands-on with customers, owning the technical aspects of onboarding from the first onboarding call to full product implementation.&nbsp;</li><li>Advise on technical issues as they arise, working with Product and Engineering on potential solutions.&nbsp;</li><li>Go above and beyond to genuinely solve the merchant’s issue.&nbsp;</li><li>Act with empathy and understanding, providing a best-in-class customer experience.&nbsp;</li><li>Work cross-functionally with Sales, Engineering, and Product to create a seamless experience for the customer.&nbsp;</li><li>Create and document a repeatable onboarding process, modifying it over time to optimize the experience for both the merchant and the team.&nbsp;</li><li>Document learnings and technical details in the form of technical documentation for future usage by the Support team.&nbsp;<br><br></li></ul><h1>You bring&nbsp;</h1><ul><li>A background in development, either in-house or through solo projects&nbsp;</li><li>Some experience in a technical sales or support role, with a strong emphasis on technical implementation and troubleshooting, is a plus but the desire to learn is more important&nbsp;</li><li>The ability to identify user error versus a bug and send clear and informative feedback to the Product and Engineering team&nbsp;</li><li>Knowledge of web services and APIs&nbsp;</li><li>Experience writing and editing technical documentation&nbsp;</li><li>The ability to communicate clearly and empathetically in both written and verbal forms&nbsp;</li><li>Strong organizational skills&nbsp;</li><li>Familiarity with the e-commerce space and strategic SaaS product onboarding&nbsp;</li><li>Comfort in the relative chaos of working at an early-stage startup&nbsp;</li></ul><div><br>This is a full-time, fully remote role.&nbsp;<br><br></div><h1>Who We Are&nbsp;</h1><div>We #rallytogether in all things. We are a small team; you won’t hear “that’s not my job.” We value accountability, creativity, and fostering an inclusive and transformative experience for ourselves and our community of merchants. We are looking for those who are guided by a growth mindset and have the ability to think beyond the typical playbook. We care about the success of our customers and our company. We are willing to do the work, have the hard conversations, and take ownership in the service of delivering value to the customer. We do not believe in the allowance of brilliant jerks and are always working towards creating high psychological safety. If you are excited about our mission of empowering ecommerce merchants and building out the headless ecosystem, we’d love to have you apply even if you feel unsure that you meet every requirement in this posting.&nbsp;<br><br></div><h1>Benefits &amp; Perks&nbsp;</h1><ul><li>We are a small team; your work will have a big impact&nbsp;</li><li>Meaningful equity and competitive pay&nbsp;</li><li>Comprehensive, employer-paid health benefits&nbsp;</li><li>Stipends for work-from-home setup&nbsp;</li><li>Learning and development resources&nbsp;</li><li>Flexible work schedule, with an open vacation policy&nbsp;</li><li>A kind, thoughtful, and enthusiastic team&nbsp;</li></ul><div><br>Rally is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law. <br>&nbsp;<br><em>Rally asks respectfully to only apply through the application form and do not email/apply directly to Rally. Any applications sent directly to Rally will not be considered. Recruiters and Agencies please do not contact Rally directly.</em></div>

Remote Solutions Engineer

Remote Solutions Engineer (SaaS)

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span><br><br><div><strong>Come Join Our Team!</strong><br><br></div><div>Assignr is a SaaS platform used by referee/umpire associations and sports leagues to manage, assign and pay sports officials.</div><div><br>We work with 40,000 referees and umpires worldwide, and provide easy-to-use tools to manage the schedule, assign officials to games, communicate, and pay officials across a multitude of sports.</div><div><br>We strive to provide outstanding support to our customers, and we are looking for a team member to help us out. Most of our customer support is provided via email, although we do provide some support by phone and via Zoom web conference.</div><div><br>As a member of the Assignr support team, you will:</div><ul><li>Respond to and handle tech support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions.</li><li>Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials.</li><li>Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how Assignr can improve the user experience.</li><li>Troubleshoot technical issues within the system and solve problems as they arise.</li></ul><div><strong>Requirements</strong></div><ul><li><strong>Autonomy: </strong>We’re looking for someone who can work independently with minimal guidance or oversight.</li><li><strong>Attention to Detail: </strong>You are thorough and accurate when reading, interpreting and performing tasks.</li><li><strong>Client Relations/Customer Service: </strong>You enjoy providing great service to our customers.</li><li><strong>Communication: </strong>You are fluent in English, and can effectively listen and share knowledge and information with others. You communicate effectively, both in written and oral forms, using proper spelling and grammar.</li><li><strong>Problem-Solving Skills: </strong>You use critical thinking skills to work through the details of a problem to reach a solution.</li><li><strong>Resourcefulness: </strong>You can creatively handle new situations or difficulties skillfully and promptly.</li><li><strong>Taking Initiative + Self-Driven: </strong>You can see an opportunity or need and act upon it without being asked or told. You like making things happen, rather than waiting for something to happen.</li></ul><div><strong>Working Hours</strong></div><ul><li>This is a part-time contract position. We expect the workload to be approximately 20 hours per week.</li><li>At least half of your work time should be scheduled within Eastern time working hours of 9am-5pm, Monday-Friday.&nbsp;</li><li>You must be located in the Pacific, Mountain, Central, or Eastern time zones.</li><li>This position is not eligible for work visa sponsorship.</li></ul><div><strong>Benefits</strong></div><ul><li>USD $25/hour</li><li>Flexible schedule</li><li>Fully remote position – you just need a laptop and reliable Internet access.</li></ul><div><strong>Required Education and Experience</strong></div><ul><li>Minimum formal education of high school diploma or GED.</li><li>Intermediate computer knowledge a must, including the use of web apps in general, and understanding web technology from an end-user’s perspective.</li><li>Ability to independently learn and implement new technologies quickly.</li></ul><div><strong>Preferred Education and Experience<br></strong><br></div><div>Previous experience handling technical support for a SaaS company is highly preferred.</div><div><br><strong>To Apply</strong></div><div><br>We will only accept applications through our <a href="https://www.assignr.com/jobs/apply">online job application form</a>. Applications will be reviewed on a rolling basis until the position is filled.&nbsp;<br><br></div><div>For questions, please contact us at jobs@assignr.com. No phone calls, please.</div>

Remote Customer Support Specialist

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Essentia-Health-Logo-150x150


			<p><strong>Clinical Documentation Coder- Remote position</strong></p>
<p>Full time</p>
<p>job requisition id R040576</p>
<p><strong>Building Location: </strong>Business Service Center</p>
<p><strong>Department: </strong>46290 Clinical Documentation</p>
<p><strong>Job Description:</strong></p>
<p>Responsible for auditing diagnosis codes within the medical record documentation for completeness, to capture the accurate level of patient acuity and to cross reference with information on Problem Lists and Claim Forms to ensure appropriate and proactive care management and to ensure severity level is reflected in the reimbursement level. This position will also be responsible for identifying coding trends and behaviors and educating providers on better documentation and diagnosis code selection. Responsibilities include cross referencing assigned enrollees under applicable contracts and ensuring that all enrollment information is accurately entered into the EPIC registry. Responsible for initiating enrollee communication, including heath information and ensuring regular provider visits.</p>
<p><strong>Experience:</strong></p>
<ul>
<li>Minimum of 4 years experience with review and interpretation of provider medical record documentation.</li>
</ul>
<p><strong>Education Qualifications:</strong></p>
<ul>
<li>Associate degree required with a preference in business, medical coding, nursing or related field.</li>
</ul>
<p><strong>Licensure/Certification Qualifications:</strong></p>
<p>For Department 46290 – Clinical Documentation only</p>
<p>RHIA (Registered Health Information Administrator), RHIT (Registered Health Information Technician), CCS (Certified Coding Specialist), CPC-H (Certified Professional Coder – Hospital) or CPC (Certified Professional Coder) required upon hire.</p>
		

Clinical Documentation Coder at Essentia Health

<h1>About DebugBear&nbsp;</h1><div><a href="https://www.debugbear.com/">DebugBear</a> helps companies monitor and optimize the speed of their websites. Typical users of our product are front-end developers, technical SEOs, and business owners. <br><br>We’re looking for someone who wants to develop a deep understanding of web performance and create technical content on this topic. For example, you could write an <a href="https://www.debugbear.com/docs/metrics/largest-contentful-paint">in-depth guide on how to optimize the Largest Contentful Paint metric</a> or <a href="https://www.debugbear.com/blog/chrome-extension-performance-2021">investigate the impact Chrome extensions have on website performance</a>.&nbsp;<br>&nbsp;<br>DebugBear is a small business with two people currently working full time. You will be working directly with the founder and have a big impact on how we grow and reach more customers.&nbsp;<br>&nbsp;<br>DebugBear is fully remote, but we expect at least 4 hours of overlap with UK work hours.&nbsp;<br><br></div><h1>About the role&nbsp;</h1><div>You will:<br><br></div><ul><li>Write articles on web performance</li><li>Interpret the results of web performance tests</li><li>Improve existing content and keep it up to date&nbsp;</li></ul><div><br>As part of writing an article, you might:&nbsp;<br>&nbsp;</div><ul><li>Discuss ideas for new articles&nbsp;</li><li>Research the topic and what has been written about it across the web&nbsp;</li><li>Create a test website to experiment with a browser feature&nbsp;</li><li>Write a script that runs Lighthouse tests on 100 URLs in a CSV&nbsp;</li><li>Create an outline, write the article, and add a screenshot to illustrate the article&nbsp;</li><li>Make edits in response to feedback&nbsp;</li></ul><div><br>At its core, this is a growth marketing role, but we deeply value high-quality technical content. For more examples of the type of articles you might work on, check out the <a href="https://www.debugbear.com/blog">blog</a> and <a href="https://www.debugbear.com/docs/metrics/core-web-vitals">site speed documentation</a>.&nbsp;<br>&nbsp;<br>Depending on business needs and the work you like to do, you may also:&nbsp;<br>&nbsp;</div><ul><li>Build free tools for testing site performance&nbsp;</li><li>Support customers with web performance problems&nbsp;</li><li>Maintain product documentation&nbsp;</li><li>Create videos if that’s something you’re interested in&nbsp;</li></ul><div><br>There’s a lot of flexibility in this role and we’ll discuss what you’re looking for as part of the interview process.&nbsp;<br><br></div><h1>About you&nbsp;</h1><ul><li>Front-end development experience&nbsp;</li><li>Experience writing technical articles&nbsp;</li><li>Excellent written English&nbsp;</li><li>Communicate frequently and proactively&nbsp;</li></ul><div><br>Bonus:&nbsp;<br>&nbsp;</div><ul><li>Experience optimizing site speed and Core Web Vitals&nbsp;</li><li>Basic design skills to create graphics and diagrams to illustrate the content (<a href="https://www.debugbear.com/assets/files/performant-front-end-architecture-204ab1ea906a6296503777698285fd28.png">example</a>) or to create Open Graph images&nbsp;<br><br></li></ul><h1>What we offer&nbsp;</h1><ul><li>Fully remote&nbsp;</li><li>30 days off a year</li></ul>

Remote Web Performance Advocate/Technical Writer

<div>Rally is looking for an experienced and ambitious Customer Success Manager to be a trusted advisor and support for our merchants. You will be responsible for ongoing merchant success, including new feature adoption, troubleshooting technical issues, and handling quarterly business reviews. We are looking for an individual who is passionate about the e-commerce space and loves creating an outstanding customer experience. <br>&nbsp;<br>At <a href="https://www.rallyon.com/">Rally</a>, our goal is to solve one of the most critical points in the e-commerce shopping experience - the checkout. Rally offers merchants a better, more profitable checkout solution that is being built to support the inevitable Web3 future of commerce. This role will be responsible for being the main point of contact for new and existing customers. They will work with our Support Engineer to onboard new customers, creating a seamless implementation process and driving merchants towards full product adoption as efficiently as possible. <br><br>This is an exciting and formative moment in Rally’s growth as a product and a company. If you are interested in building something new, want to work with emergent technology, and collaborate with kind, fun, and thoughtful people, we encourage you to apply. <br><br>Want to learn more about Rally and hear from our leadership? Check out our <a href="https://www.rallyon.com/blog">blog</a> for more on the product, our philosophy around headless commerce, and our next steps in Web3. You can also read more about Rally on our <a href="https://www.rallyon.com/about">About Us</a> page. And, you can listen to Jordan Gal, our CEO, talking about Rally on his podcast <a href="https://bootstrappedweb.com/rally-on/">here</a>. Want to experience the Rally checkout live? You can see it in action on our <a href="https://rally.shop/">demo store</a>.&nbsp;<br><br></div><h1>This role will&nbsp;</h1><ul><li>Be hands-on with customers for the entire customer lifecycle, from Sales hand-off to ongoing success.</li><li>Serve as the primary point of contact and known advisor for all onboarded customers.</li><li>Conduct regular check-ins, proactively reaching out to guarantee long-term customer stickiness.&nbsp;</li><li>Own and deliver quarterly business reviews for customers, showcasing their success with the product and gathering feedback for future development.&nbsp;</li><li>Troubleshoot and advise on technical and non-technical issues as they arise, working with Product and Engineering on potential solutions.&nbsp;</li><li>Go above and beyond to genuinely solve the merchant’s issue.&nbsp;</li><li>Act with empathy and understanding, providing a best-in-class customer experience.&nbsp;</li><li>Work cross-functionally with Sales, Engineering, and Product to create a seamless experience throughout the customer journey.&nbsp;</li><li>Create and maintain a strong feedback loop between different departments, communicating issues as they arise and consolidating these issues into themes to inform future product decisions.&nbsp;</li><li>Create and document a repeatable Success playbook, modifying it over time to optimize the experience for both the merchant and the team.&nbsp;</li><li>Document learnings as support documentation for future usage by the Support team.&nbsp;<br><br></li></ul><h1>You bring&nbsp;</h1><ul><li>3+ years of experience in a customer success role, ideally with a Saas product.&nbsp;</li><li>A dedication to making a customer successful and sticky with a product.&nbsp;</li><li>The ability to identify underlying issues or core problems and solve them.&nbsp;</li><li>Experience writing and editing Support documentation.&nbsp;</li><li>The ability to communicate clearly and empathetically in both written and verbal forms.&nbsp;</li><li>Stong organizational skills.&nbsp;</li><li>An understanding of the e-commerce space and strategic SaaS product onboarding.&nbsp;</li><li>Interest in blockchain technology, Web3, and cryptocurrency.&nbsp;</li><li>Comfort in the relative chaos of working at an early-stage startup.&nbsp;</li></ul><div><br>This is a full-time, fully remote role.&nbsp;<br><br></div><h1>Who We Are&nbsp;</h1><div>We #rallytogether in all things. We are a small team; you won’t hear “that’s not my job.” We value accountability, creativity, and fostering an inclusive and transformative experience for ourselves and our community of merchants. We are looking for those who are guided by a growth mindset and have the ability to think beyond the typical playbook. We care about the success of our customers and our company. We are willing to do the work, have the hard conversations, and take ownership in the service of delivering value to the customer. We do not believe in the allowance of brilliant jerks and are always working towards creating high psychological safety. If you are excited about our mission of empowering e-commerce merchants and building out the headless ecosystem, we’d love to have you apply even if you feel unsure that you meet every requirement in this posting.&nbsp;<br><br></div><h1>Benefits &amp; Perks&nbsp;</h1><ul><li>We are a small team; your work will have a big impact&nbsp;</li><li>Meaningful equity and competitive pay&nbsp;</li><li>Comprehensive, employer-paid health benefits&nbsp;</li><li>Stipends for work-from-home setup&nbsp;</li><li>Learning and development resources&nbsp;</li><li>Flexible work schedule, with an open vacation policy&nbsp;</li><li>A kind, thoughtful, and enthusiastic team&nbsp;</li></ul><div><br>Rally is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law. <br>&nbsp;<br><em>Rally asks respectfully to only apply through the application form and not email/apply directly to Rally. Any applications sent directly to Rally will not be considered. Recruiters and Agencies please do not contact Rally directly.</em></div>

Remote Customer Success Manager

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span><br><br><div><strong>DESCRIPTION<br></strong><br></div><div>As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.<br><br></div><div><strong>COMPANY OVERVIEW<br></strong><br></div><div>At Insycle, our mission is to make it easy to manage and work with data.</div><div><br></div><div>Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: <a href="https://www.insycle.com/">https://www.insycle.com/</a></div><div><br></div><div>We’re headquartered in New York City.<br><br><br></div><div><strong>REQUIREMENTS<br></strong><br></div><ul><li>2+ years of experience at a software product company in a similar role.</li><li>Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.</li><li>Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.</li><li>Ability to learn quickly and become an expert in the product.&nbsp;</li><li>Comfortable speaking and presenting using video.</li><li>Work remotely in CET or PST timezone (Central European Time or Pacific Standard Time).</li></ul><div><br><strong>WHAT YOU’LL DO<br></strong><br></div><ul><li>Answer users' questions using chat and email.</li><li>Train users using Loom video recordings, Zoom video meetings, live webinars.</li><li>Write help articles and user documentation.</li><li>Improve onboarding and learning experience.</li></ul><div><br><strong>QUALITIES WE'RE LOOKING FOR<br></strong><br></div><ul><li>Analytical skills, detail-oriented, able to help customers solve problems.</li><li>Work independently, a fast learner in an unstructured environment.</li><li>Organized, goal-oriented.</li><li>Excited to join as an early employee.</li><li>Helpful, energetic, ambitious, positive.</li></ul><div><br><strong>COMPENSATION &amp; BENEFITS<br></strong><br></div><ul><li>$50K - $80K Annual</li><li>0.05% - 0.1% Equity</li><li>Medical, dental, and vision insurance.</li><li>401K with a 4% company contribution.</li><li>PTO, sick and unplanned time off, holidays.</li><li>Full-time, salaried position located remote in the United States.</li></ul>

Remote Customer Support Specialist for Software Product

<div><strong>Who are we?</strong></div><div><br></div><div>Machinio is the fastest growing machinery marketplace in the world, featured in Forbes (founders recognized as 30 under 30), Crain’s Chicago Business, Business Insider and Inc.com, and more.</div><div><br></div><div>Machinio System is an extension of the Machinio marketplace providing used machinery sellers with an all-in-one business management platform that combines inventory management, CRM, content syndication, website, email marketing, and more.</div><div><br></div><div><strong>The Position</strong></div><div><br></div><div>The Product Owner (PO) will help evolve software products through successive and iterative stages of discovery, definition, development, launch, and post-release support. The PO is responsible for driving the realization of high-value capabilities for specific products. The successful candidate will closely collaborate with developers, designers, and other stakeholders (such as business, legal/compliance, and operations) to ensure that the detailed designs and requirements meet the needs of external clients and consumers, and internal stakeholders.</div><div><br></div><div><strong>Responsibilities</strong></div><div><br></div><ul><li>Own, prioritize, and maintain the development team’s product backlog, including definition of epics, features, user stories, and acceptance criteria</li><li>Collaborate with a cross-functional team of product managers, designers, business analysts, developers, testers and others to develop and execute against product roadmaps and release plans</li><li>Act as the subject matter expert for assigned products</li><li>Review, accept, and prioritize feedback and new requirements from project stakeholders</li><li>Bring new perspectives on how we can improve our product to better serve our customers</li><li>Analyze data to help make better product decisions and continually fine-tune our product strategy and roadmap</li><li>Balance business needs versus technical decisions and constraints</li><li>Oversee creation and maintenance of user and technical documentation</li><li>Assist customer support teams, and develop and implement training and communication</li><li>materials that allow customers to understand the product and changes made to it</li></ul><div><br></div><div><strong>Requirements</strong></div><div><br></div><ul><li>Bachelor’s degree and 2+ years of product or project management, team lead, or product owner experience</li><li>Experience driving projects that involve external customer facing web technologies and concepts including, API development, mobile first design, and 3rd party integrations&nbsp;</li><li>Experience working across teams: sales, engineering, operations, marketing</li><li>Background in UI/UX with the ability to turn design requirements into user flows, wireframes, prototypes and mockups</li><li>Working knowledge of&nbsp; web technologies and development workflows</li><li>Excellent written and verbal communication skills, including the ability to act as a translator among diverse teams of developers and sales representatives</li><li>Solid understanding and working knowledge of Internet technologies and web-based software development</li><li>Familiarity with project management software and tools such as Asana, Jira, and Confluence</li></ul><div><br></div><div><strong>Nice to have:</strong></div><div><br></div><ul><li>Experience working on a CRM or CMS product&nbsp;</li><li>Familiarity with with web development technologies such as: Git, REST API, AWS, Heroku, Ruby on Rails</li></ul><div><br></div><div><strong>Compensation</strong></div><div><br></div><div>OTE: $90k+</div><div><br></div><div>Robust benefits package: Unlimited PTO and vacation based on performance, Medical insurance, Dental insurance, Vision insurance, Flexible Spending Account, Health Savings Account, Life &amp; Disability Insurance, Retirement Benefits/401(k) and Voluntary benefits.</div><div><br></div><div><br><br></div>

Remote Product Owner

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Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?

We are Relativity. A market-leading, global tech company that equips legal and compliance professionals with a powerful platform to organize data, discover the truth, and act on it.  The US Department of Justice, 199 of the Am Law 200, and more than 329,000 enabled users trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole, authentic self to our team.

The Technical Writer at Relativity writes accurate, engaging, user-focused documentation that follows Relativity's technical writing and quality standards. They also build deep customer empathy, identif
 Apply now and work remotely at Relativity

Technical Writer

<h1>About IPinfo&nbsp;</h1><div>IPinfo is a leading provider of IP address data. Our API handles over 40 billion requests a month, and we also license our data for use in many products and services you might have used. We started as a side project back in 2013, offering a free geolocation API, and we've since bootstrapped ourselves to a profitable business with a global team of 17, and grown our data offerings to include geolocation, IP to company, carrier detection, and VPN detection. Our customers include T-Mobile, Nike, DataDog, DemandBase, Clearbit, and many more.&nbsp;<br><br></div><h1>How we work&nbsp;</h1><div>We have a small and ambitious team, spread all over the globe. We sync up on a monthly all-hands Zoom call, and most teams do a call together every 2 weeks. Everything else happens asynchronously, via Slack, GitHub, Linear, and Notion. That means you can pick the hours that work best for you, to allow you to be at your most productive.&nbsp;<br>&nbsp;<br>To thrive in this environment you'll need to have high levels of autonomy and ownership. You have to be resourceful and able to work effectively in a remote setup.&nbsp;<br><br></div><h1>The role&nbsp;</h1><div>DevRel is an interdisciplinary role that sits in a border space between product, engineering, and marketing. Generalists by preference and by necessity. We're looking to make our first Developer Relations hire at IPinfo. This role has a huge impact potential so we're looking for the right candidate who has the experience and ambition to help take IPinfo to the next level.&nbsp;<br>&nbsp;<br>What you'll be doing:&nbsp;<br><br></div><ul><li>Help build awareness of and trust in IPinfo.</li><li>Reimagine developer documentation from the ground up, including API/SDK references, developer documentation, guides, and FAQs. Enable developers to succeed with the IPinfo data products.</li><li>Build and engage with the community ecosystem, participating in relevant technical communities to gain a deep understanding of community needs. Contribute to open-source projects and wider community discussions/talks/meetups. Track and process IPinfo mentions.&nbsp;</li><li>Work on enabling new partnerships and integrations with marketing and integration teams.&nbsp;</li><li>Work with sales &amp; customer success teams to present IPinfo products and answer technical questions.&nbsp;</li><li>Speak at events, meetups, and conferences about APIs, IPinfo, data, and developer experience.&nbsp;</li></ul><div><br>What you'll need:&nbsp;<br>&nbsp;</div><ul><li>2-3 years of developer relations, developer advocacy or developer evangelism experience&nbsp;</li><li>Excellent communication skills; you can explain a sophisticated technical issue in such a way that most people could understand &amp; translate the words behind the words in meetings with customers&nbsp;</li><li>You should be familiar with creating developer-facing content across multiple formats, such as blog posts, videos, and code samples.&nbsp;</li><li>You don't need to have experience with IPinfo’s APIs and data, but it's definitely a plus. Any IP address domain knowledge would be useful too, but we can help get you up to speed here: ASN / BGP / CIDR / Ping / Traceroute / Whois etc&nbsp;<br>&nbsp;</li></ul><h1>What we offer&nbsp;</h1><ul><li>100% remote team and work environment (Apply from anywhere!)&nbsp;</li><li>Flexible working hours&nbsp;</li><li>Minimal meetings&nbsp;</li><li>Competitive salary&nbsp;</li><li>Flexible vacation policy&nbsp;</li><li>Interesting and challenging work&nbsp;<br>&nbsp;</li></ul><h1>The hiring process&nbsp;</h1><div>Our hiring process consists of an introductory call, followed by an additional interview. After these 2 calls, we have a trial exercise where you'll work on a real problem. If this all goes well, we're ready to bring you onboard full-time.&nbsp;<br>&nbsp;</div><h1>How to apply&nbsp;</h1><div>Use the "Apply Now" to fill in your details.</div>

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