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Title: Senior Engagement Manager
Location: United States
REMOTE FROM U.S.
CUSTOMER SUCCESS PROFESSIONAL SERVICES TEAM
FULL-TIME
REMOTE
<h3>About the role:</h3>
Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of The Best Remote-First Companies To Work for in 2022 by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.
As the Senior Engagement Manager, you’ll work directly with our largest customers to ensure a fast time to value by guiding them through account set-up, technical implementation, and strong education and training on the platform and best practices to get the most value. The Enterprise Onboarding Manager will partner with our Enterprise CSM team, as well as product managers and professional services team members to consistently deliver a great customer experience.
We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented individuals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!
<h3>What you’ll do:</h3>
<ul>
<li>
<ul>
<li>Lead Enterprise customers through their onboarding and implementation, creating customized onboarding programs, schedules, training, and materials to meet their specific needs</li>
<li>Develop a strong understanding of customer needs and product capabilities in order to create a strategy for onboarding large customers and reducing time to value</li>
<li>Promote customer obsession in your approach to and execution of onboarding plans and training</li>
<li>Work closely with the Enterprise CSMs and product team to drive improvements in the initial product experience of customers</li>
<li>Work closely with the Enterprise CSMs to train new administrators</li>
<li>Identify red flags and churn triggers throughout onboarding and work cross-functionally to address issues in onboarding that could impact long-term retention</li>
<li>Serve as the voice of the customer and provide feedback to the management team to help enhance product &amp; services capability</li>
</ul>
</li>
</ul>
<h3>What we value:</h3>
<ul>
<li>
<ul>
<li>5+ years of experience onboarding enterprise customers at growing software companies</li>
<li>Strong project management skills, organizational, and analytical skills</li>
<li>Customer-first mindset with the ability to empathize with customer needs</li>
<li>Strong change management skills through successful retention numbers in previous roles</li>
<li>High competency in software and technology used to engage customers</li>
<li>Excellent business acumen with the ability to simplify complex technical subjects to ensure mutual understanding</li>
</ul>
</li>
</ul>

Senior Engagement Manager at Aurora Solar

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Location:&nbsp; International, Anywhere; 100% Remote
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.
As a Culture and Engagement Specialist at Paymentology, you will be responsible for implementing and supporting culture and team engagement programs and initiatives throughout the employee life cycle from onboarding to offboarding. In this role, you will work closely with our&nbsp;People Team and colleagues from across the world to help design and deliver an engaging and rewarding experience for all team members, which aligns with our culture and values.&nbsp;We make things Happen, Easy and Right…Together!
We are scaling, Fast! You will need to have worked in a fast paced, ever changing environment, have a passion for sharing knowledge and building a high-performance culture. You are resourceful and service-orientated with a can-do attitude with high level of flexibility.&nbsp;Relationships are at the heart of what we do, and you’ll have to be skilled at building them quickly across all levels, different cultures and personalities.
What you get to do:
Implement solutions that will enable strategic objectives, in partnership with Leadership
<ul>
<li class="ql-align-justify">Assist in embedding our values and culture.</li>
<li class="ql-align-justify">Develop and implement change and organisational development strategies and initiatives that drive well-being, engagement and efficiency across all teams.</li>
<li class="ql-align-justify">Coach, advise and provide tools to leaders to successfully lead change and improve engagement in their teams.</li>
<li class="ql-align-justify">Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.</li>
</ul>
Focus on our People and Teams
<ul>
<li class="ql-align-justify">Foster a positive work climate and company culture through building meaningful work relations with team members by getting to know them, what motivates them, and what derails them, ultimately enhancing their work experience.</li>
<li class="ql-align-justify">Drive a culture that promotes an environment of continuous learning, improvement and cohesiveness.</li>
<li class="ql-align-justify">Support leadership to effectively manage performance to ensure business objectives are achieved.</li>
<li class="ql-align-justify">Encourage innovation, change agility and collaboration within the team.</li>
<li class="ql-align-justify">Support our people with their professional and personal development goals.</li>
<li class="ql-align-justify">Assist in preparing and delivering training programs, tools and materials to improve team member skills and well-being.</li>
<li class="ql-align-justify">Provide career development and/or assessment feedback to all new joiners.</li>
<li class="ql-align-justify">Develop performance management and leadership development programs to support organizational growth.</li>
</ul>
<h3>Requirements:</h3>
What it takes to succeed:
<ul>
<li class="ql-align-justify">You’re passionate about working with people and come with strong, hands-on experience in People teams at Tech companies (bonus points for previous experience with remote teams)</li>
<li class="ql-align-justify">You’ve had the opportunity to implement new company-wide frameworks and processes and you bring a strategic mind that looks for ways to make improvements</li>
<li class="ql-align-justify">Flexible, dynamic, and engaging, with strong&nbsp;interpersonal skills.&nbsp;You’ve worked in ambiguous and fast-changing companies before and know how to thrive in such an environment</li>
<li class="ql-align-justify">You are an excellent communicator in English and can get your ideas and points across whether it’s via Zoom, Slack, on in front of a room full of people</li>
<li class="ql-align-justify">Being a lone wolf if not your style; you want to be part of a team and you bring with you a positive mindset, willingness to collaborate, and a passion to learn</li>
<li class="ql-align-justify">Interested in learning&nbsp;new things.&nbsp;You’re constantly reading blogs, listening to podcasts or reading a new book to feed your intellectual curiosity and you can’t wait to share your new insights into the team and business</li>
<li class="ql-align-justify">You’re organized and you get things done, but you also don’t forget to have fun and laugh along the way</li>
</ul>
Experience required
<ul>
<li>Relevant&nbsp;Master’s&nbsp;degree and/or registration as Industrial/Organisational Psychologist</li>
<li>5+ years’ relevant experience, with at least 1 year in SaaS, Fintech or Tech environment</li>
</ul>
English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in EMEA. Working flexible hours is essential for our remote team to function.
<h3>What you can look forward to:</h3>
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
#LI-Remote

Culture and Engagement Specialist at Paymentology

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Member Engagement Workforce Scheduler
Remote
How will this role have an impact?
Under the supervision of the WFM Manager. The WFM Scheduler will ensure that schedules are created to meet operational goals and optimize MEC productivity. The scheduler will create the master workforce plan with interval staffing levels projected, incorporating absenteeism 
assumptions and advance off-phone activity (OPA) planning, and optimized through the scheduling of break/lunch periods. The scheduling role will provide support for the Intra-day Analyst role and will identify advance opportunities for flexing staff levels up/down based on 
operational/production requirements. The scheduler will generate a daily interval level staffing net line report (scheduled MECs less planned/unplanned absenteeism and Off Phone Activities). The net line report will be utilized by the intra-day analyst to make operational 
decisions on staffing levels and will be updated to reflect actual interval staffing levels throughout the day.
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
QUALIFICATIONS: 
Education/Licensing Requirements: 
High school diploma required 
Bachelor’s degree preferred (while not essential, a degree in computer science, economics, or math would be beneficial)
Experience Requirements: 
Proficiency in Microsoft Office applications including Word, Excel, Access, or other nonMS spreadsheet applications 
Prior experience creating alternative schedules and staffing strategies to address operational requirements preferred 
2-3 years scheduling experience in a contact center environment. Working with WFM systems (e.g., Aspect, NICE/IEX, Pipkins, Verint, etc.) preferred. 
2-3 years experience with telephony systems (i.e. AVAYA, Five9, Genesys, Amazon Connect etc..
ESSENTIAL SKILLS/EXPERIENCE:
Analytic mindset and the ability to analyze historical performance trends and adjust schedules based on data 
Excellent problem solving and decision-making skills 
Ability to operate effectively in a team environment working with vendors and internal operations to resolve staffing challenges 
Effective meeting participation skills and collaboration skills 
Highly detail-oriented personality with desire to organize and structure tasks and processes 
Proven ability to prioritize, multi-task, and think critically 
Fluency in speaking, reading, and writing English 
Highly-motivated individual who is willing to work in a dynamic setting
Proven ability to prioritize, multi-task, and think critically 
Fluency in speaking, reading, and writing English 
Highly-motivated individual who is willing to work in a dynamic setting
ESSENTIAL CHARACTERISTICS:
Strategic thinker 
Desire and aptitude to learn new competencies and skills 
Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences 
Good interpersonal and conflict resolution skills 
Discrete (i.e., ability to maintain confidentiality) 
Ability to work independently with little guidance or reliance on oral or written instructions and can organize work schedule to meet goals. Requires multiple periods of intense concentration. 
Possess of a sense of urgency 
Ability to perform a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence 
Team player 
Ability to work under pressure and stress to meet deadlines assigned by executive management 
Reliable and professional in conduct and practice
ESSENTIAL JOB RESPONSIBILITIES:
The Workforce Management Scheduler will work to improve workforce management effectiveness by scheduling, and partner with Intra-day analyst on forecasting MEC requirements and aligning schedules to best meet business needs. They will also implement and optimize the usage of Workforce Management tools within a Contact/Customer Service Center environment. 
Creates, processes, and publishes MEC preferences for schedules including shift start/stop times, optimized break/lunch times, and scheduling of all OPA and provides a daily report on planned staffing levels by interval (a net lines report)
Works with operations to adhere to ME processes to ensure alignment on business processes. 
Provides the intra-day analysts with the net lines report for reconciliation during the actual day of operations 
Responsible for providing vendors with suggested shifts for hours of vendor operations and provides shifts to be assigned to vendor new hires 
Generates holiday and vacation special shift/schedules to be bid/assigned 
Develops and maintains an integrated weekly resource plan of internal MECs in production, new hires in training, and forecasted vendor resources (current and planned). 
Accountability for key performance indicators (KPIs), Overtime hours &lt;3% of total scheduled hours by month and production hours within 5% of the plan for month
Supports the intra-day analyst function when necessary 
Participates in the daily debrief on prior day performance to identify any scheduling projections or shift options that may have contributed to performance gaps 
Assists with routine staffing analysis compilation 
Assists with maintenance of departmental reporting wallboards as needed 
Participates in evaluating new technologies so as to ensure the advancement of technology architecture and data within organization business intelligence needs 
Be on time, ready to work at assigned work location on a daily basis 
Manage time effectively 
Respond well to coaching and supervision 
Be assertive with communication of issues 
Work additional hours as determined by business needs
ADDITIONAL JOB RESPONSIBILITIES:
Coordinate Technology development requests with Operations leadership 
Some flexibility in daily schedule may be required when providing coverage for another function 
Participate in meetings and conference calls, as needed 
Attend training sessions to acquire/enhance skills related to programs offered 
Maintain a neat, orderly work area 
Perform other incidental and related duties as required
WORKING CONDITIONS: 
Fast-paced environment 
Frequently stationary for 5-8 hours per day 
Use office equipment and machinery effectively 
Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists 
Ability to ambulate to various parts of the building 
Work effectively with frequent interruptions 
May require occasional extension of daily work schedule to meet project deadlines
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Member Engagement Workforce Scheduler at Signify Health

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Title:&nbsp;Ariba AMS Account/Engagement Manager
Location: Palo Alto, CA, US, 94304
Work Area: Consulting and Professional Services
Expected Travel: 0 – 20%
Employment Type: Regular Full Time
Additional Locations: Virtual – USA
Customer Focus
<ul>
<li>Project manager responsibility and ownership across multiple strategic customers and working to effectively establish priorities and manage expectations/escalations</li>
<li>Build and foster customer relationship to drive customer success and solution adoption</li>
<li>Engaged actively and critically in issue management, work progress tracking, and future de-escalation planning</li>
<li>Develop understanding of customer-specific processes, configuration, landscape, pain points; provide guidance to internal support team</li>
<li>Work closely with the client in meeting (phone calls, face-to-face) and exceeding their expectations for the projects they are supporting</li>
<li>Develop partnerships with global internal support teams to drive resolution for customer challenges</li>
<li>Deliver premium-level post-deployment issue resolution and support</li>
</ul>
Ariba Solution Focus
<ul>
<li>Get clear understanding of any technical/functional issue in the application that was experienced and reported by our customers</li>
<li>Responsible for assessing functional/technical issues and developing system solutions for the deployment and the ongoing post-deployment support of Ariba cloud (OnD) based products and solutions</li>
<li>Develop functional and technical expertise for new features and functionality</li>
<li>Deliver expert solution support assistance to address current project difficulties and major functional issues</li>
<li>Develop tools and solutions that improve productivity and leverage team knowledge growth</li>
<li>Collaborate with SAP Ariba professionals to deploy a holistic analysis approach to complex and cross-component system platform issues</li>
<li>Master and use available means for customizing Ariba application and develop a solution meeting customer functional/technical requirements</li>
</ul>
WORK EXPERIENCE:
Project Management / Customer Relationship Management
<ul>
<li>At least 3 years of experience in a lead customer relationship role</li>
<li>Technical planning, implementation and configuration over the full project cycle</li>
<li>Writes and reviews concepts or detailed blueprints of IT implementations or IT operations</li>
<li>Can successfully handle an escalation project; customer-focus and empathy</li>
<li>Executive presence and ability to form strategic working relationships with internal/external leadership</li>
<li>Superior communication skills with strong technical focus</li>
</ul>
Ariba Functional/Technical Experience
<ul>
<li>At least five years professional experience and two years in a consulting capacity</li>
<li>Technical expertise in solutions integration and architecture</li>
<li>Customization/configuration of Ariba solution suite based on business requirements</li>
<li>Active Member of a technology related community</li>
</ul>
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
<ul>
<li>Degree in sciences (computer, natural, technical) or equivalent work experience</li>
<li>Fluency in English; fluency in other Latin American or European languages a plus</li>
<li>Solution expertise in features, functionality and applicability of the entire Ariba solution portfolio, including Buying &amp; Invoicing (P2X), Sourcing, Contracts, SLP, Risk, Ariba Network, Cloud Integration Gateway</li>
<li>Current certification in at least 2 Ariba solutions (SAP Ariba Procurement, SAP Ariba Sourcing, SAP Ariba Contracts, SAP Ariba SLP, Cloud Integration Gateway, etc)</li>
<li>Detailed knowledge of several operating systems and SAP applications</li>
<li>Solid knowledge of SQL, Java (or C/C++/C#), HTTP, HTML and Javascript and XML</li>
<li>Basic understanding of web and network security standards and protocols (SSL, SSO, HTTPS, certificates)</li>
<li>Overall ownership/accountability – high level of attention to detail, sense of urgency/follow-through</li>
<li>Relationship management – builds trust, ability to address critical issues and de-escalate, manage/set appropriate boundaries and expectations</li>
<li>Good consulting skills, including written/verbal communication in English and teamwork</li>
<li>Ability to travel on occasions (10-20%)</li>
</ul>

Account Engagement Manager at SAP

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Social Media and Engagement Editor
Global Investigative Journalism Network
GIJN, a dynamic nonprofit, is looking for a Social Media and Engagement Editor to aggregate and distribute investigative tips, tools and resources over its outreach platforms. Duties include aggregating, writing, and posting daily on the organization’s Twitter, Facebook, Instagram, and LinkedIn accounts, assisting in the copy and production of English newsletters, and expanding the online reach of GIJN to journalism and related communities. This is a full-time position. The successful candidate will work closely with GIJN’s Deputy Director and Program Manager.
GIJN is an association of 235 organizations in 89 countries dedicated to spreading and advancing investigative journalism around the world. This is a unique chance to be at the center of the global hub servicing the world’s investigative journalists at a time of unprecedented opportunities and challenges.
Applicants must have a solid understanding of investigative and data journalism. Experience and skill with social media are a must. GIJN is a distributed nonprofit, and this is a remote position: the successful candidate can be based anywhere with a strong broadband connection.
GIJN is staffed by an extraordinary multicultural team based in 21 countries. You’ll work in a collaborative network that is having an impact every day on the front lines of journalism.
Responsibilities and Duties:
<ul>
<li>Aggregating and writing social media items, and distributing on social media (Facebook, Twitter, Instagram, and LinkedIn) the best available content on tools, methods, data sets, opportunities, and innovative practices in investigative and data journalism;</li>
<li>Promoting GIJN’s stories, resources, and events to relevant journalism and related organizations;</li>
<li>Growing the audience of GIJN’s social media platforms, compiling and reviewing reach and usage metrics to further inform social media and engagement strategies;</li>
<li>Assisting in the copy and production of English newsletters;</li>
<li>As time allows, assist with other GIJN tasks such as conference preparation.</li>
</ul>
Requirements:
<ul>
<li>Applicants should have at least one year of demonstrated work in social media in a newsroom or journalism-related organization;</li>
<li>Excellent English writing and editing skills;</li>
<li>Strong organizational skills and a detail-oriented personality;</li>
<li>The ability to work remotely and comfortably in a global, virtual, highly diverse cross-cultural team;</li>
<li>Self-motivated with good communication skills;</li>
<li>Ability to multitask and meet multiple deadlines.</li>
<li>Knowledge of WordPress, Mailchimp, and Canva is a plus;</li>
<li>Understanding of investigative and data journalism.</li>
</ul>
Location: Flexible. GIJN is a virtual nonprofit. You’ll need good, dependable broadband.
Salary: Estimated US$3,000 to US$5,000 per month, depending on location, cost of living, and experience.
Note: GIJN is a strong believer in diversity and welcomes applicants regardless of race, color, creed, religion, gender, sexual orientation, national origin, ancestry, citizenship status, or disability.

Social Media and Engagement Editor at Global Investigative Journalism Network - GIJN

Remote engagement Jobs.

Senior Engagement Manager at Aurora Solar →

Aurora Solar

Culture and Engagement Specialist at Paymentology →

Paymentology

Member Engagement Workforce Scheduler at Signify Health →

Signify Health

Account Engagement Manager at SAP →

SAP

Social Media and Engagement Editor at Global Investigative Journalism Network - GIJN →

Global Investigative Journalism Network - GIJN