<div><strong>What we need&nbsp;</strong></div><div><br></div><div>We need a Product Manager to interface with stakeholders and our dev team to develop new features for our platform. As a Product manager you will be responsible for planning and delivery of product sprints.</div><div><br></div><div>Successful candidates will have 5+ years experience managing software projects for high growth B2B SaaS companies. Preference will be given to candidates who have worked with multiple emerging companies, especially companies at a Series A/B stage. Preference will be given to candidates who have experience with software used within banking, fintech, insuretech and KYC space.</div><div><br></div><div><strong>What you'll do</strong></div><div><br></div><div>Work closely with stakeholders to understand deliverables, key milestones, dependencies and critical constraints. Your role will be to understand our offering relative to competitors and make sure we are constantly at the cutting edge of tech delivery.&nbsp;</div><div><br></div><div><strong>The technical bit....&nbsp;</strong></div><div><br></div><div>Facilitate sprint planning, retrospective and sprint demos</div><div>Impact/Dependency analysis for all new features</div><div>Write technical specifications (SRS)</div><div>Maintain detailed technical documentation for internal &amp; external stakeholders</div><div>Maintain relevant metrics that help the team track progress</div><div>Liase with clients to understand technical product needs</div><div><br></div><div><strong>Superpowers Required (Must haves):</strong></div><div><br></div><div>A proven track record of successfully implementing software development projects using Agile methodologies in a high-tech development environment</div><div>5 years + Product management experience</div><div>Solid understanding of software development life cycle models and testing principles</div><div>Expert knowledge of with Jira/Rally/Confluence</div><div>Prototyping capabilities will only enhance your application (Figma)</div><div>Good understanding of the principles of client-server web applications is very helpful</div><div><br></div>

Remote Product Manager

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<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span><br><br><div><strong>About GRAX<br></strong><br></div><div>GRAX helps organizations make the most of their past through the use of their cloud application data. The most iconic companies in the world which we buy from daily, wear on our wrists, have in our pockets, and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.</div><div>&nbsp;</div><div>GRAX is a remote-first, Venture Backed startup, founded in Boston, MA with distributed operations across the US.&nbsp;</div><div>&nbsp;</div><div><strong>About the Role<br></strong><br></div><div>We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliability of their environments.</div><div>&nbsp;</div><div>As a Customer Support Specialist, you will serve as an escalation point for customer-impacting issues that warrant a technical deep-dive to understand and resolve. You will work closely with the customer facing teams within GRAX to understand the complexities of customer environments and how our software behaves in them. Debugging issues as a Customer Support Specialist will require both deep technical prowess as well as the ability to communicate effectively with customers while you investigate. That communication will extend both internally and externally as you coordinate efforts between the customer and GRAX Support and Engineering teams.</div><div><strong><br>Job Responsibilities</strong><br><br></div><div><br>○&nbsp; &nbsp; &nbsp; Provide technical assistance to clients via email, phone, screenshare, and/or other remote methods</div><div>○&nbsp; &nbsp; &nbsp; Provide prompt and complete resolution to technical issues that have been escalated via support channels</div><div>○&nbsp; &nbsp; &nbsp; Balance and prioritize a moderate case volume with potentially long-running issues</div><div>○&nbsp; &nbsp; &nbsp; Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction</div><div>○&nbsp; &nbsp; &nbsp; Support our global enterprise customers with availability for regularly scheduled on-call duties.</div><div>○&nbsp; &nbsp; &nbsp; Work with new customers requiring technical validation or setup due to unique business or technical constraints.</div><div>○&nbsp; &nbsp; &nbsp; Reproduce, debug, document, and escalate technical issues to the Engineering team</div><div>○&nbsp; &nbsp; &nbsp; Communicate regularly with the Engineering team to establish and communicate temporary workarounds and/or long-term solutions for technical issues</div><div>○&nbsp; &nbsp; &nbsp; Guide and mentor other colleagues around technical topics</div><div>○&nbsp; &nbsp; &nbsp; Document and share best practices with team members to enhance the quality and efficiency of customer support</div><div>○&nbsp; &nbsp; &nbsp; Contribute to the internal GRAX knowledge base to empower teammates on future technical tasks</div><div>○&nbsp; &nbsp; &nbsp; Collect “voice of the customer” feedback regarding continuous improvements for product features and functionality<br><br></div><div><strong><br>Primary Qualifications<br></strong><br></div><div><br>○&nbsp; &nbsp; &nbsp; Excellent written and verbal communication skills, both with colleagues and customers</div><div>○&nbsp; &nbsp; &nbsp; Demonstrable problem-solving attitude towards technical issues</div><div>○&nbsp; &nbsp; &nbsp; Support operations, support processes, or leadership experience</div><div>○&nbsp; &nbsp; &nbsp; Organized and customer-oriented ability to prioritize an ever-changing queue of customer issues</div><div>○&nbsp; &nbsp; &nbsp; Ability to approach emergent issues with a calm demeanor and organized debugging</div><div>○&nbsp; &nbsp; &nbsp; Experience working for a remote-focused company</div><div>○&nbsp; &nbsp; &nbsp; Proficiency in using analytics, logging and metrics services to triage problems and verify resolutions&nbsp;</div><div>○&nbsp; &nbsp; &nbsp; Understanding of basic AWS services (EC2, S3, Aurora, RDS) and their use cases&nbsp;</div><div>○&nbsp; &nbsp; &nbsp; Salesforce.com CRM experience<br><br></div><div><strong><br>Preferred Qualifications<br></strong><br></div><div><br>○&nbsp; &nbsp; &nbsp; Proficiency in deploying and debugging cloud-based applications using AWS</div><div>○&nbsp; &nbsp; &nbsp; Experience with well-established web technologies: REST/SOAP APIs, SQL, CLI/bash, etc.</div><div>○&nbsp; &nbsp; &nbsp; Demonstrable understanding of public cloud architecture(s) and network design specifically including AWS</div><div>○&nbsp; &nbsp; &nbsp; Experience with the Linux operating system</div><div>○&nbsp; &nbsp; &nbsp; Basic programming proficiency in any language<br><br></div><div><strong><br>Benefits<br></strong><br></div><div><br>○&nbsp; &nbsp; &nbsp; Remote First&nbsp;</div><div>○&nbsp; &nbsp; &nbsp; Flexible PTO</div><div>○&nbsp; &nbsp; &nbsp; 401K Match</div><div>○&nbsp; &nbsp; &nbsp; Healthcare for you and your family covered 100% by GRAX</div><div>○&nbsp; &nbsp; &nbsp; Incredible teammates<br><br></div><div><strong>Inclusion Promise</strong></div><div>&nbsp;</div><div>GRAX embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.</div>

Remote Customer Support Specialist

<div><br>Are you passionate about scaling engineering teams and process to design and deliver robust, highly available software systems? Are you ready to be impactful and innovative in an exciting and growing market?&nbsp; Do you love gaming and/or esports?<br><br></div><div><br>We are Gfinity! We have a rich history in the esports and competitive gaming space, having worked with major brands including Formula1, the Premier league, NVIDIA, Redbull, Nintendo, and many more. We've built one of the world's most powerful tournament platforms and now we're now using this foundational technology to create a fully self-serviced product for game studios and web publishers to leverage the power of competition to drive gamer retention, engagement, and value.<br><br></div><div><br>We are looking for an experienced Technical/Software Engineering Manager to oversee and coordinate engineering functions across sub-teams working within the same esports product.<br><br></div><div><strong><br>Key Responsibilities:<br></strong><br></div><ul><li>Applying your experience and passion for delivering high-quality solutions to own and drive the engineering function across multiple teams</li><li>Collect and digest product and project requirements from multiple sources in order to collate, plan, and coordinate engineering efforts</li><li>Liaise and collaborate with product managers, engineering team leads, and executive leadership on a regular basis</li><li>Monitor and measure engineering progress, quality, efficiency, and happiness, working with teams to recommend and implement improvements</li><li>Lead system architecture and design processes, ensuring solutions are robust, functional, maintainable, testable, extensible, etc.</li><li>Develop and refine processes to grow and scale the engineering function of the business</li><li>Develop a process for managing API and systems documentation to be used by internal and external developers</li><li>Participate in roadmapping, requirements planning, and sprint planning sessions</li><li>Participant in the hiring and evaluation process for future team members</li><li>Develop and refine onboarding processes and documentation</li></ul><div><strong><br>&nbsp;Key Qualifications:<br></strong><br></div><ul><li>7-10+ years as a software engineer in PHP, Javascript, or both with 2+ years working as an engineering manager, or 3+ years working as a team lead</li><li>Demonstratable experience managing software engineering projects with a team of at least 15 to 30 people</li><li>Experience designing, diagramming, and documenting software applications and systems</li><li>Experience building high availability, geographically distributed systems</li><li>Experience with identitfying, implementing, and managing software engineering KPIs – what and how to track, and how to utilize the information to maximize team productivity and happiness</li><li>Experience with cache mechanics and systems (such as Cloudflare)</li><li>Working knowledge of Docker</li><li>Working knowledge of test-driven development, writing tests, test tooling, coverage targets, etc.</li><li>Working knowledge of database systems</li><li>Excellent communication, collaboration, and organizational skills</li><li>Strong capability to work cross-functionally</li><li>Familiarity with cloud infrastructure, particularly AWS</li><li>Experience with data-driven decision making</li><li>Experience with assimilating outside inputs such as customer requests into core product requirements</li><li>Familiarity with project management processes and tooling such as ClickUp, JIRA, etc.</li></ul><div><strong><br>Bonus Qualifications:<br></strong><br></div><ul><li>Experience growing and scaling development teams and their processes</li><li>Esports experience of any kind, including non-technical</li><li>Hands-on experience with PHP 8.0+, Symfony 6, Vue3, Vite, and Typescript</li><li>Engineering experience in the gaming industry (especially Unity or Unreal Engine)</li><li>Engineering experience with SaaS/PaaS companies</li><li>Hands-on experience driving system performance at scale</li><li>Hands-on experience writing complex SQL queries</li><li>Experience with NoSQL</li></ul><div><strong><br>We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent!<br></strong><br></div><div><strong><br>Get to know us better:<br></strong><br></div><div><br>https://www.gfinityplc.com/<br><br></div>

Remote Senior Software Engineering Manager

<div><strong>Note: </strong>This is a startup. We're growing 500%/year and we need someone fairly technical, who can keep our sales-marketing related integrations running, build reports, and be the glue that holds the sales and marketing workflow together. We want to hire someone who has done this before, or has significant experience doing something similar. If you have never worked at a startup, this may not be a good fit. It's fast-paced, and we're building everything from scratch.<br><br></div><h1>About You</h1><div>You know sales and you know systems. You cannot stand for anything less than high-quality customer interactions. You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the sales system. You are a builder at your core, and love a complex challenge with lots of moving pieces.</div><div><br></div><h1>What You’ll Do</h1><div><strong>Own</strong> all sales and marketing systems, including installation of new systems, integrations between CRM and other systems, building zaps and reports, and generally maintaining the sales and marketing systems workflow so that it flows smoothly and allows for peak productivity and quality.<br><br><strong>Provide</strong> actionable insight (to management, and reps) on what impacts sales and what impacts churn.<br><br><strong>Track</strong> performance on a team and individual level.</div><div><br></div>

Remote BizOps Engineer

<div><strong>Note: </strong>This is a startup. We're growing 500%/year and we need someone fairly technical, who can keep our sales-marketing related integrations running, build reports, and be the glue that holds the sales and marketing workflow together. We want to hire someone who has done this before, or has significant experience doing something similar. If you have never worked at a startup, this may not be a good fit. It's fast-paced, and we're building everything from scratch.<br><br></div><h1>About You</h1><div>You are an owner who comes with strong opinions about the best system to build. You know sales and you know systems. You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the sales system. You are a builder at your core, and love a complex challenge with lots of moving pieces.</div><div><br></div><h1>What You’ll Do</h1><div><strong>Own</strong> the theory about what ought to be built next.<br><br><strong>Own</strong> all sales and marketing systems, including installation of new software, integrations between the CRM, marketing automation platform, and other business apps, building zaps and reports, and generally maintaining the sales and marketing tech stack and workflow so that it flows smoothly and allows for peak productivity and quality.<br><br></div><div><strong><br>Set up</strong> sales automations to improve MQL to SQL close rate for form fills, abandoned carts, and other leads. Ensure that every lead is touched according to an SLA, and create the necessary integrations, automations, and supporting reports to facilitate this.<br><br><strong>Provide</strong> actionable insight (to management, and reps) on what impacts sales and what impacts churn.<br><br><strong>Track</strong> performance on a team and individual level.<br><br></div><div><br></div>

Remote BizOps (Sales/Marketing ops) Craftsman

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span><br><br><div>The Financial Systems Analyst position is responsible for supporting our Financial Systems Chart of Accounts configuration in Oracle EBS and the integrations with our third party and custom solutions. This includes system setups, troubleshooting, and other production support related items. Also provides tier 2 support for the Financials Help Desk related to questions about our Financial systems. Additionally, this position will work closely with others in Financial &amp; Administrative Systems team to support the needs of our functional owners and perform testing related to our system changes.<br><br>Duties include:</div><ol><li>System Configuration and Interfaces– will perform systems maintenance in Oracle General Ledger related to the Chart of Accounts. Also involved in interfaces of information to/from our third party systems (Jaggaer/BobcatBUY and Concur) and resolution of any integration issues/errors. Will also be the primary support to the operation of the university’s Financials Interface that is used to interface transactions from third party software systems. Provides Tier 2 support for issues logged through the Finance Customer Care.</li><li>Participation in Systems Initiatives, such as release upgrades or new system implementations, specifically in the P2P related modules (Oracle AP and PO, BobcatBUY, and Concur) as well as their interaction with the GL and Grants modules. Assist in the testing, documentation, and implementation of system changes. Involves testing of catalog enablements, software release testing from third party vendors, and testing of enhancement changes to the systems.</li><li>Reporting and pulling of information through OBI (reporting tool). Will be involved in testing changes to our reporting subject areas and creation or changes to any of our reports to ensure appropriate results are obtained. Will be asked to pull information in response to audit and public records requests. Will also be involved in pulling data for analysis and metrics.</li><li>Other duties as assigned by supervisor.</li></ol><div>Minimum qualifications:</div><ul><li>Bachelor’s degree in Accounting, Business, Computer Science, Communications</li><li>Minimum of 3 years experience</li></ul><div><br><br></div><div><br>* an equivalent combination of education and experience may be considered<br><br>This is a remote position based in Ohio.<br><br></div><div>Position will remain open until filled; however, for full consideration, apply by August 29, 2022 at the following link: <a href="https://www.ohiouniversityjobs.com/postings/42754"><strong>https://www.ohiouniversityjobs.com/postings/42754</strong></a></div><div><br><br>We seek candidates with a commitment to working effectively with students, faculty and staff from diverse backgrounds.<br><br>Please complete the online application and attach required documents. Required documents include a detailed cover letter, resume, and a list of at least three (3) professional references with current contact details, including email addresses.</div><div><br></div><div><br><br></div>

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