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<div>We are looking for a Remote Finance Lead who to design and manage financial solutions and processes for our multi-entity conglomerate of e-commerce brands. For the right person, this is your opportunity to do your best work with a company that values results more than hours worked.</div><div><br></div><div>The salary for this position is between <strong>$70,000 – $90,000 USD </strong>(depending on your level of experience and capabilities) <strong>plus bonuses.&nbsp;</strong></div><div><br></div><div>You can work from anywhere (so long as you deliver results).<br><br><strong>About Our Team&nbsp;</strong></div><div><br></div><div>Red Hot is a private, highly profitable direct-to-consumer marketer of over 5 brands that collectively generate well into the 8-figures each year.&nbsp; The key to our success is our high-performance culture, where people are rewarded for their contributions.&nbsp;</div><div><br></div><div>We are a global team of 50+ A-players who are results-driven, creative thinkers who like to move fast, get the job done, and enjoy improving every day.</div><div><br></div><div>If you love to roll up your sleeves, take on exciting new challenges every day, and drive massive growth… then keep reading.&nbsp;</div><div><br></div><div>Red Hot's Finance Team is looking for a Remote Finance Leadwho will be responsible for day to day accounting job duties such as overseeing sales tax reporting, working with bookkeepers to accurately close out books, setting up new entities, preparing financial reports and ensuring accurate reconciliations.</div><div>&nbsp;<br><br><strong>Benefits &nbsp;</strong></div><div><br></div><div>Bonus pool from company profit share – when you go above and beyond, we reward your contributions.&nbsp;</div><div><br></div><div>3 weeks paid time off each year.&nbsp;</div><div><br></div><div>Freedom to choose when and where you work – we are a results focused company.&nbsp;</div><div><br></div><div>In person meetups in exotic locations with our team – all expenses covered.&nbsp;</div><div><br></div><div>Working with a team of A-players all across the globe.&nbsp;</div><div><br></div><div>Continuously growing your skillsets in an environment that focused on innovation.&nbsp;</div><div><br></div><div>Laptop budget of $2,500 USD (after being with company for a year).&nbsp;</div><div><br></div><div><br></div><div><strong>Position Responsibilities</strong></div><div><br></div><div><strong>AP &amp; AR:</strong> Ensure reconciliations and payments are made in a timely manner. And ensure that Red Hot is getting paid what it owed by key partners.</div><div><br></div><div><strong>Automate:</strong> Develop, automate and take ownership of financial reporting and reconciliation processes that will empower our team to make informed decisions that impact the bottom line.&nbsp;</div><div><br></div><div><strong>Audit &amp; Control:</strong> Establish and enforce internal controls and audits to minimize the risk of negligence and fraud.</div><div><br></div><div><strong>Financial Reports: </strong>Be responsible for the monthly bookkeeping cycle, preparation of key financial reports, expense tracking, and monitoring Media Buy Economics.&nbsp; &nbsp;</div><div><br></div><div><strong>External Communication:</strong> Be the main point of contact with accountants, bookkeepers, and strategic partners.&nbsp;</div><div><br></div><div><strong>Analytical:</strong> Learn about the different "levers" of our company and how they all work together to turn a profit. Develop reports that help us identify opportunities to cut costs, increase free cash flow and promote more margin.&nbsp;</div><div><br></div><div><strong>Infrastructure:</strong> Streamlining banking infrastructure by managing bank accounts, credits cards, and day-to-day financial tools. Leverage tools and automation that improve efficiency and security.&nbsp;</div><div><br></div><div><strong>Processes:</strong> Create and documenting internal processes for day-to-day tasks such as commission payout reconciliations. And improve on existing processes.</div><div><br></div><div>As a leader within our company, you'll have the opportunity to shape the way we do things. And have measurable impact on how we evolve and grow. This is a dynamic role that will require you to roll up your sleeves to solve problems and leverage technology to increase efficiency yet still be able to zoom out and think strategically. One day you could be crunching numbers and preparing financial reports and another you could be re-designing reconciliation processes.&nbsp;</div><div><br></div><div><br></div><div><strong>Must Haves</strong></div><div><br></div><div>An analytical mind that loves numbers, creating order out of chaos, and efficiency.&nbsp;</div><div><br></div><div>Experience working with Quickbooks.&nbsp;</div><div><br></div><div>A bachelor's degree in accounting, finance or similar.</div><div><br></div><div>The ability to work on multiple projects with accuracy and efficiency to meet deadlines.&nbsp;</div><div><br></div><div>The ability to manage up to 20+ entities (each one with their own Quickbooks and each under the same umbrella entity)&nbsp;</div><div><br></div><div>Have strong excel skills: V/H Lookup, Pivot tables, and other formulas.</div><div><br></div><div>Good communication and ability to work in a remote environment with all sorts of people all across the globe.&nbsp;</div><div>&nbsp;</div><div>Capable of balancing the books, making journal entries and preparing financial reports (Balance sheet, Statement of Cash Flows, and Income Statement)</div><div><br></div><div><strong>Big Pluses (But Not Required)&nbsp;</strong></div><div><br></div><div>You have work experience with a direct response marketing or E-commerce company.&nbsp;</div><div><br></div><div>Past remote work experience.&nbsp;</div><div><br></div><div>Past experience working with merchant processors.</div>

Remote Remote Finance Lead

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span><br><br><div><br>Une possibilité d’emploi saisonnier où vous aurez à utiliser le logiciel d’impôt n° 1 au Canada vous intéresse?<br><br></div><div>Si vous avez de l’expérience en tant que préparateur de déclarations de revenus, que vous êtes très motivé et que vous avez d’excellentes compétences en communication, nous avons besoin de vous pour aider nos clients à remplir leurs déclarations de revenus à l’aide des logiciels TurboImpôt d’Intuit. Ainsi, vous participerez à l’atteinte de notre objectif de prospérer partout dans le monde, en fournissant des conseils d’experts et un soutien à nos clients. Également, vous jouerez un rôle important dans nos efforts visant à améliorer notre marque en répondant aux attentes de nos clients et en leur donnant les moyens de préparer adéquatement leurs déclarations de revenus.<br><br></div><div>Turbo Impôt est la marque n° 1 de logiciel d’impôt la plus vendue au Canada. Année après année, Intuit figure parmi les meilleurs employeurs et se classe régulièrement aux palmarès des 100 meilleurs endroits où travaille. De plus, Intuit est une des entreprises de logiciels les plus admirées au monde selon la revue Fortune.</div><div><br></div><div><strong>Qualifications<br></strong><br></div><ul><li>Au moins 3 ans d’expérience professionnelle rémunérée dans le domaine de la préparation de déclarations de revenus à l’aide de logiciels d’impôt.</li><li>Avoir préparé au minimum de 150 déclarations de revenus par saison d’impôt.</li><li>Expérience dans la prestation de services de soutien dans un centre d’appels, un atout.</li><li>Expérience de travail dans diverses situations fiscales tant au fédéral qu’au provincial : les étudiants, les pensionnés, les travailleurs autonomes et particuliers qui gagnent des revenus d’un bien locatif, de placements ou de sources étrangères.</li><li>Connaissance de base des lois fiscales et des concepts nécessaires aux impôts, excellent sens critique et compétences en résolution de problèmes.</li><li>Grandes connaissances techniques et bonne compréhension des ordinateurs et des logiciels.</li><li>Excellentes compétences en communication orale et écrite.</li><li>Expérience dans la préparation de déclarations de revenus des particuliers du Québec (TP1), un atout.</li><li>Bilinguisme (anglais et français, lu, écrit et parlé), un atout.</li><li>Flexibilité quant aux disponibilités et à l’horaire.</li><li>Expérience de l'utilisation des plateformes de médias sociaux est considérée comme un atout.</li></ul><div><br>Joignez-vous à une équipe fantastique composée de conseillers fiscaux qui améliorent chaque jour la vie des clients d’Intuit à travers le Canada.<br><br></div><div><br>Imaginez une carrière où vos compétences seront reconnues et mises à profit afin de répondre adéquatement aux besoins de nos clients et futurs clients. Année après année, Intuit figure parmi les meilleurs employeurs et se classe régulièrement sur la liste de Fortune « 100 Meilleures Entreprises Où Travailler » et sur la liste de Fortune World « Entreprises de Logiciels les Plus Admirées ». Joigniez-vous à nous afin de créer des solutions novatrices pour simplifier la vie des consommateurs, des petites entreprises et de leurs clients dans le monde entier.<br><br></div><div><br>Intuit élargit sa présence sur les médias sociaux, dans le domaine de la mobilité et au niveau mondial avec un éventail complet de logiciels et services qui révolutionnent l’industrie. En employant des principes visant à dépasser les attentes et en établissant des méthodes simples d’utilisation des logiciels. Nos employés bâtisseurs ont apporté plus de 250 innovations sur le marché, incluant QuickBooksMD , TurboImpôtMD, , GoPayment, Mint.com, le traitement des mégadonnées, des applications en nuage (SaaS et PaaS) et des applications mobiles. L’étendue et l’importance de ces innovations axées sur le client représentent pour vous un infini de possibilités de concrétiser vos idées ingénieuses chez Intuit.<br><br></div><div><br>Venez découvrir ce que cela signifie de faire partie d’une équipe qui récompense les personnes qui n’ont pas peur du risque et de la nouveauté. Le temps est venu d’aimer votre emploi! Jetez un œil à nos possibilités de carrière à l’adresse <a href="http://careers.intuit.com/">careers.intuit.com</a>. EOE AA M/F/Vet/Disability<br><br></div><div><br>Intuit prendra en considération la candidature des personnes qualifiées ayant des antécédents criminels, dans la mesure où cela répond aux exigences légales locales.<br><br></div><div><strong>Responsibilities<br></strong><br></div><div><strong><br></strong>Il s'agit d'un travail en ligne, saisonnier et centré sur le client, fournissant des conseils fiscaux relativement aux déclarations de revenus des particuliers.<br><br></div><ul><li>Il s'agit d'un travail en ligne, saisonnier et centré sur le client, fournissant des conseils fiscaux relativement aux déclarations de revenus des particuliers.</li><li>Examiner les déclarations de revenus des clients afin de s’assurer de leur conformité et de leur exactitude.</li><li>Aider les clients pendant qu'ils travaillent sur leur déclaration de revenus et répondre à leurs questions fiscales (verbalement ou par écrit).</li><li>Rechercher les règles fiscales pour fournir des conseils d'experts adéquats sur la façon de maximiser les déclarations d'impôt de chaque client.</li><li>Utiliser et profiter des sites Web des gouvernements, des ressources professionnelles et de l'expertise de l'équipe d’experts de Turbo Impôt. Expliquer, au client, les règles fiscales dans un langage familier.</li><li>Mettre en application les pratiques, les procédures et les politiques d’Intuit.</li><li>Réviser avec les superviseurs votre travail, trouver les moyens de maintenir ou d’améliorer vos compétences.</li><li>Participation optionnelle à des activités sur les réseaux sociaux, à des supports de communication marketing et à des entretiens avec les médias pour fournir des conseils fiscaux aux client.</li></ul><div><br></div>

Remote Experts en impôts

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span><br><br><div><strong>Job Overview<br></strong><br></div><div>Ready for a new seasonal opportunity with the #1 tax software company in Canada?<br><br></div><div>If you have experience as a tax professional, are highly motivated and have excellent communication skills, we need you to help our clients complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our clients. You will also play an important role in our effort to enhance our brand by delighting our clients and empowering them to prepare their taxes.<br><br></div><div>TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies” lists.<br><br></div><div><strong>Qualifications</strong></div><ul><li><ul><li>3+ years paid professional tax preparation experience, using professional tax preparation software</li><li>Minimum of 150 tax returns prepared, per tax season</li><li>Experience providing support in a call centre environment a plus</li><li>Experience preparing and supporting a variety of federal and provincial forms for individuals, including student, pension, self-employed, rental property, investments, and foreign income</li><li>Workingknowledge of tax laws and tax concepts, critical thinking, and problem-solving skills</li><li>Highly technical with a strong understanding of computers and software</li><li>Excellent written and communication skills</li><li>Experience preparing Quebec personal tax returns (TP1) considered an asset</li><li>Bilingualism (English/French, read/write/speak) considered an asset</li><li>Flexibility in availability/schedules</li><li>Experience using Social Media platforms is considered an asset</li></ul></li></ul><div><br></div><ul><li>Discover what it’s like to be a part of an amazing team of tax professionals, making a daily difference in the lives of Intuit clients all across Canada.</li></ul><div><br></div><ul><li>Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies to Work for" and Fortune World's "Most Admired Software Companies" lists. Immerse yourself in our award-winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their clients worldwide.<br><br></li><li>Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks® and TurboTax® to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these client -driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.<br><br></li><li>Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do! Check out all of our career opportunities at <a href="http://careers.intuit.com/">careers.intuit.com</a>. EOE AA M/F/Vet/Disability<br><br></li><li>Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.</li></ul><div><br></div><div><strong>Responsibilities<br></strong><br></div><ul><li>This is a virtual, seasonal and client-facing position, providing tax advice for personal tax returns</li><li>Reviews individual tax returns to ensure they are compliant and accurate</li><li>Help clients as they work on their tax return with tax advice and troubleshoots tax questions; communicates directly with clients, answering specific tax questions (written &amp; verbally)</li><li>Researches tax regulations to support advice and provides expert information on how to maximize client’s tax return</li><li>Creates high-quality client interactions and experiences that instill confidence using deep client empathy, with your in-depth tax knowledge and expertise</li><li>Proactively seeks out and delivers the right answer for each client; utilizing and leveraging government websites, professional resources, and team expertise and translating into everyday language for clients</li><li>Apply defined practices, procedures and company policies to troubleshoot and resolve tax advice and preparation client inquiries</li><li>Reviews deliverables with manager to assess understanding and accurate/compliant guidance</li><li>Optional participation in social media activities, marketing communication materials and media interviews to provide tax tips to customers</li></ul>

Remote French Bilingual Tax Expert - Work From Home - Canada

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span><br><br><div>Ready for a new seasonal opportunity with the #1 tax software company in Canada?<br><br></div><div>If you have experience as a tax professional, are highly motivated and have excellent communication skills, we need you to help our clients complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our clients. You will also play an important role in our effort to enhance our brand by delighting our clients and empowering them to prepare their taxes.</div><div><br>TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies” lists.<br><br></div><div><strong>Qualifications</strong></div><ul><li>3+ years paid professional tax preparation experience, using professional tax preparation software</li><li>Minimum of 150 tax returns prepared, per tax season</li><li>Experience providing support in a call centre environment a plus</li><li>Experience preparing and supporting a variety of federal and provincial forms for individuals, including student, pension, self-employed, rental property, investments, and foreign income</li><li>Workingknowledge of tax laws and tax concepts, critical thinking, and problem-solving skills</li><li>Highly technical with a strong understanding of computers and software</li><li>Excellent written and communication skills</li><li>Experience preparing Quebec personal tax returns (TP1) considered an asset</li><li>Bilingualism (English/French, read/write/speak) considered an asset</li><li>Flexibility in availability/schedules</li><li>Experience using Social Media platforms is considered an asset</li></ul><div><br></div><div><strong>Responsibilities<br></strong><br></div><ul><li>This is a virtual, seasonal and client-facing position, providing tax advice for personal tax returns</li><li>Reviews individual tax returns to ensure they are compliant and accurate</li><li>Help clients as they work on their tax return with tax advice and troubleshoots tax questions; communicates directly with clients, answering specific tax questions (written &amp; verbally)</li><li>Researches tax regulations to support advice and provides expert information on how to maximize client’s tax return</li><li>Creates high-quality client interactions and experiences that instill confidence using deep client empathy, with your in-depth tax knowledge and expertise</li><li>Proactively seeks out and delivers the right answer for each client; utilizing and leveraging government websites, professional resources, and team expertise and translating into everyday language for clients</li><li>Apply defined practices, procedures and company policies to troubleshoot and resolve tax advice and preparation client inquiries</li><li>Reviews deliverables with manager to assess understanding and accurate/compliant guidance</li><li>Optional participation in social media activities, marketing communication materials and media interviews to provide tax tips to customers</li></ul>

Remote Tax Expert - Work From Home - Canada

<div>At Help Scout, we make software that helps more than 12,000 small businesses talk with their customers. We’re a <a href="https://www.helpscout.net/blog/remote-culture/">remote-first company</a>, with 170 employees working from 80+ cities all over the world and we’ve staked our reputation on being helpful, human, and existing for profit and purpose. We’re also a <a href="https://bcorporation.net/about-b-corps">Certified B Corporation</a>! This year, we’re taking these values to the next level as we reintroduce ourselves to our audience of customer service professionals, small business leaders, and startup founders.&nbsp;</div><div><br></div><div>We’re looking for a Revenue Operations Analyst to join our high-visibility team. The Revenue Operations team works as a strategic task force across various organizations within Help Scout, including Sales, Marketing, and Finance. Do you have a knack for problem-solving? Are you a quick and tactical thinker? If this sounds like you, we’d love to work with you!</div><div><br></div><div>You will be on the front lines of constructing a top-of-the-line revenue engine, leveraging your experience to guide strategic GTM initiative planning, best practices for revenue process creation, and documentation for our sales organization. Working directly with sales leadership, you will be a vital resource in strategic planning for team growth and evolution, driving exciting projects for teams ranging from Business Development, Account Executives, Pre-Sales, Partnerships, and Account Management.&nbsp;</div><div><br></div><div><strong>A note about our current tech stack:</strong></div><div>We use HubSpot for self-service and Salesforce for our sales team. We also use Chorus, Outreach, LinkedIn Sales Navigator, and Looker.&nbsp;</div><div><strong><br>About the Role</strong></div><ul><li>Help s<em>cale</em> our customer acquisition and onboarding, execute on ideas that scale</li><li>Proactively search for areas to improve, streamline and scale using data, process, and systems in ways that measurably impact company revenue</li><li>Maintain, improve, and offer support for our internal systems that the sales team relies on (current stack mentioned above)</li><li>Increase adoption of system and process enhancements by working with sales team management and their teams to message, document, and coach at all levels</li><li>Optimize how the sales team goes to market through ICP analysis and list building for outbound initiatives</li><li>Maintaining, enhancing, and creating documentation on processes (we use Slab), policies, and help-related materials tied to sales strategy execution</li><li>Work with the rest of the Rev Ops team to build the insights and vision for how we want to scale as a business</li><li><strong>Salary</strong>: We have an internal transparent salary matrix for each team. For this role, we are paying $107,000 or $113,000 USD. Read more about how we approach compensation <a href="https://www.helpscout.com/blog/employee-compensation/?utm_term=&amp;utm_campaign=Performance_Max&amp;utm_source=adwords&amp;utm_medium=ppc&amp;gclid=Cj0KCQjw--GFBhDeARIsACH_kdaB-QyipOjV7hva70dRuVPMXBqVgOqBf6yH8YpHVBUkVFLCTXy7QWMaAuj5EALw_wcB">here</a>!</li></ul><div><strong><br>About You</strong></div><ul><li>You’ve worked with a familiar tech stack: Salesforce, Outreach, Chorus, and a BI Tool(we use Looker).</li><li>You love to dive into data sets to further enhance sales impact on the business</li><li>You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product.&nbsp;</li><li>You love puzzles, problems, and constantly making things better. Incremental improvements probably make you.</li></ul><div><strong><br>Bonus Points</strong></div><ul><li>You have worked in a similar role in a fast-growing SaaS business and are familiar with common marketing and sales metrics.</li><li>You have experience with a business intelligence tool like Looker, Tableau, or Mode.</li><li>You’re certified with Salesforce (SCA).</li></ul><div><strong><br>You'll Be Working With</strong></div><ul><li><strong>Eli Overbey</strong>, VP of Revenue Operations. You’ll be reporting to Eli, who is currently doing this job now. You’ll chat with Eli often to learn more about our techstack and the company. &nbsp;</li><li><strong>Sales Coaches and Leadership </strong>(Stuart (VP), Amy (Mid-market), Zainab (SMB), Simona (AM), Morgan (Outbound), and Ben (Partnerships). This will be the team you are embedded with.</li></ul>

Remote Revenue Operations Analyst

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span><br><br><div><strong>Job Overview<br></strong><br></div><div><br>Are you a credentialed CPA, EA, or practicing attorney? Or do you have a minimum 3 seasons of paid Tax Preparation experience with a minimum of 30 tax returns per tax year? If you’re one of tax professionals, we need you to help our customers complete their taxes using TurboTax. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.<br><br></div><div><strong>Qualifications<br></strong><br></div><ul><li>Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws</li><li>Must possess or be able to obtain any related State licenses, certificates, permits or bonds</li><li>Must possess active PTIN (Preparer Tax Identification Number)</li><li>3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software</li><li>Working knowledge of Circular 230</li><li>Audit experience a plus (IRS and state tax authorities)</li><li>Proficient with technology; solid knowledge of computer operations and software</li><li>Must have (or be willing to obtain) a dedicated hardwired internet connection</li><li>Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring</li><li>Excellent verbal and written communication skills</li><li>Ability to work in a fast-paced environment with minimal supervision</li><li>Critical thinking, problem solving, research skills and determination</li><li>Bilingual (English/Spanish) communication skills (written &amp; spoken) required</li></ul><div><br>For internal use: tst es<br><br></div><div><strong>Responsibilities<br></strong><br></div><ul><li>This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers</li><li>Help TurboTax customers who are working on their tax return with 1) Tax advice, including return preparation and signature when required; 2) Product/software inquiries, and 3) Tax calculations</li><li>Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation</li><li>Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language</li><li>Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries</li><li>Document customer interactions</li></ul><div><br>If you are a Colorado resident, visit intuit.com/careers/colorado-job-postings-information/<br><br></div>

Remote Bilingual Spanish Tax Expert - CPA – Seasonal Remote

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span><br><br><div><strong>Job Overview<br></strong><br></div><div><br>Are you a credentialed CPA, EA, or practicing attorney? And do you have a minimum 3 seasons of paid Tax Preparation experience with a minimum of 30 tax returns per tax year? If you’re one of tax professionals, we need you to help our customers complete their taxes using TurboTax. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.<br><br></div><div><strong>Qualifications<br></strong><br></div><ul><li>Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws</li><li>Must possess or be able to obtain any related State licenses, certificates, permits or bonds</li><li>Must possess active PTIN (Preparer Tax Identification Number)</li><li>3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software</li><li>Working knowledge of Circular 230</li><li>Audit experience a plus (IRS and state tax authorities)</li><li>Proficient with technology; solid knowledge of computer operations and software</li><li>Must have (or be willing to obtain) a dedicated hardwired internet connection</li><li>Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring</li><li>Excellent verbal and written communication skills</li><li>Ability to work in a fast-paced environment with minimal supervision</li><li>Critical thinking, problem solving, research skills and determination</li><li>Bilingual (English/Spanish) communication skills (written &amp; spoken) a plus</li></ul><div><br>For internal use: tst<br><br></div><div><strong>Responsibilities<br></strong><br></div><ul><li>This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers</li><li>Help TurboTax customers who are working on their tax return with 1) Tax advice, including return preparation and signature when required; 2) Product/software inquiries, and 3) Tax calculations</li><li>Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation</li><li>Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language</li><li>Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries</li><li>Document customer interactions</li></ul><div><br>If you are a Colorado resident, visit intuit.com/careers/colorado-job-postings-information/<br><br></div>

Remote Tax Expert - CPA or EA - Work from Home

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span><br><br><div><strong>Job Overview<br></strong><br></div><div><br>Do you have a minimum of 3 seasons of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year? If you're a tax professional, we need you to help our customers complete their taxes using TurboTax. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.<br><br></div><div><strong>Qualifications<br></strong><br></div><ul><li>Minimum of 3 seasons of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required.</li><li>Prior tax preparation experience in a tax practice or retail setting required.</li><li>College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax</li><li>Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules</li><li>PTIN required</li><li>Ability/motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA</li><li>Strong customer service skills with ability to empathize and instill confidence</li><li>Ability to work within a team to assist in preparation of accurate tax returns in a timely manner</li><li>Strong Research skills and the ability to quickly use online resources to find answers</li><li>Critical thinking and problem solving</li><li>Persistence and determination</li><li>Willingness to utilize audio/visual tools to communicate with customers<ul><li>Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well</li><li>Friendly and reassuring on camera</li></ul></li><li>Bilingual (English/Spanish) communication skills (written &amp; spoken) a plus</li></ul><div><br>For internal use: tst assoc<br><br></div><div><strong>Responsibilities<br></strong><br></div><ul><li>This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns</li><li>Compiling/preparing tax returns for TurboTax Customers</li><li>Gathering/organizing and accurately entering customer data in the federal and state tax returns for review</li><li>Communicate directly with the customer as needed</li><li>Coordinate customer meetings and follow-up</li><li>Communicate updates to credentialed tax experts on assigned customers</li><li>Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations</li><li>Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries</li><li>Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy</li></ul><div><strong><br>Typical Deliverables:<br></strong><br></div><ul><li>Accurate and complete customer data entered in tax returns for credentialed tax expert review</li><li>High quality customer interactions and experiences</li><li>Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions</li><li>Proficient with technology and solid knowledge of computer operations and software.</li><li>Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer</li><li>Document customer interactions</li><li>Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes</li></ul><div><br>If you are a Colorado resident, visit intuit.com/careers/colorado-job-postings-information/<br><br></div>

Remote Tax Associate - Work from Home

<div>TrendSpider is seeking a Senior SAAS Customer Data Analyst to work outside the departmental hierarchy to help us analyze and understand our customers better, so that we may improve our products and processes across the company and accelerate our growth.&nbsp;</div><div><strong><br>Top Line</strong></div><ul><li>Collect and analyze data about TrendSpider customers via existing analytics platforms (Google Analytics, Survey Monkey, InnerTrends, Stripe Sigma, BareMetrics, and our proprietary Cancellation System) or platforms of your choice.</li><li>Generate actionable insights for other TrendSpider departments based on this data with the specific goals of:<ul><li>&nbsp;improving conversion rates on free trials</li><li>&nbsp;increasing renewal rates on existing customers</li><li>&nbsp;increasing product stickiness</li><li>&nbsp;growing user engagement in the product itself</li><li>&nbsp;reducing service cancellation rates.</li></ul></li></ul><div><strong>The challenges you will work to solve</strong></div><ol><li><strong>Analyze customer behavior data and establish defined customer profiles. </strong><br>Use data to define a profile of our ideal customer (trading style, tools used, customer source, demographics, persona, etc.) using collected and computed data (platform usage data, lifetime value, overall spend, mrr, low churn, etc.) Communicate this to the Marketing team so they can work to acquire more ideal customers. (e.g. increase the quality of traffic). Use this data to build a predictive model so we can identify our ideal customers early to convince them to renew faster.&nbsp;<br><br></li><li><strong>Analyzing customer renewal data and cancellation/churn reasons.<br></strong>Work to understand the reasons for churn across different cohorts of users and communicate this to the Marketing, Customer Success and Development teams so that they may use this knowledge to improve the product, improve the effectiveness of customer support and training services, and help better inform marketing decisions. Use this data to build a predictive model so we can identify at risk customers early.<br>&nbsp;</li><li><strong>Identify other short term and long term areas for improvement across the company. </strong><br>Analyze all aspects of customers’ behavior in correlation with metrics which matter to us (retention, lifetime value, etc) to seek patterns and abnormal correlations or unexpected spikes/valleys. The goal is to invest time into seeking low hanging fruit (discovering obvious issues / identifying quick and big wins).</li></ol><div><strong>Qualifications</strong></div><ul><li>Previous experience working on a SAAS project</li><li>Previous experience in developing analytical framework to analyze complex business problems and using analytics to drive business results</li><li>Previous experience to transform, manipulate and analyze data</li><li>Ability to frame business problems into analytical outputs and translate back to business needs</li><li>Ability to construct, manipulate and work with large datasets</li></ul><div><strong>Hours and compensation&nbsp;</strong></div><ul><li>Full time with flexible schedule (at least 3 hours overlap with CST per workday)&nbsp;</li><li>Report to CEO and CTO</li><li>Competitive salary based on experience&nbsp;</li><li>Sponsored health, dental and vision insurance (US staff only)&nbsp;</li><li>Flexible PTO policy</li></ul>

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