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Customer Happiness Specialist
Remote
Full Time
Mid Level
<h3>About SureSwift Capital</h3>
You made it. You found the dream job you’re looking for where people and culture come first. If that’s as important to you as it is to us then please keep reading.
At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 140+ people in 15 time zones around the world.
While we do work hard, we all work remote! There are no cubicles, no offices, and there is zero commute time…unless you decide to work from the beach or a coffee shop, and that’s up to you.
We value creating a diverse and inclusive work environment and are committed to building a culture where everyone thrives! SureSwift Capital is proud to be an Equal Opportunity Employer.
<h3>About MeetEdgar and Cross Sell</h3>
MeetEdgar is a social media automation app made specifically for entrepreneurs, small businesses, and influencers to keep their social channels fresh every day, on repeat. It was designed to make it easier than ever for marketers to share their best evergreen content on social. Today it helps thousands manage their social channels to build their online brand.
Cross Sell is a SureSwift Capital business. It is rated as the #1 app for automated product recommendations that personalizes recommendations or related items alongside each product in an e-commerce store.
<h3>Your Daily Challenges</h3>
When we welcome you aboard as a full time Customer Happiness Specialist, we’ll introduce you to your team, which consists of the General Manager, fellow Customer Happiness Specialists, a Technical Delivery Manager, Marketing Coordinator, Designer and Software Engineers. These are the people you’ll work closely with day-to-day.
Once you get settled in and learn more about the team, your day to day activities will look something like this:
<ul>
<li>Answering help desk tickets and live chat in an accurate, effective, and timely manner</li>
<li>Meeting with customers via webcam to help navigate and resolve challenges</li>
<li>Support on webinars for current customers and weekly demos for potential users</li>
<li>Onboarding new customers and leading onboarding sessions</li>
<li>Field inbound calls from potential customers and leverage scheduled calls to convert trial users to paid users</li>
<li>Collaborate with your technical team on any tickets that require their input</li>
<li>Work with your General Manager, Technical Delivery Manager and fellow Customer Happiness Specialists to improve the customer experience</li>
<li>Track and report your success</li>
<li>Attend weekly team meetings</li>
<li>Other duties as assigned</li>
</ul>
<h3>Your Experience and Qualifications</h3>
<ul>
<li>3+ years experience in online customer service</li>
<li>Desk hours require availability around 8am-5pm EST (approximately)</li>
<li>Ownership of Customer Success and Happiness</li>
<li>Experience using HelpScout and Jira</li>
<li>Previous experience supporting a software product</li>
<li>Previous experience in converting inquiries to paid users is a plus!</li>
<li>Self-starter, capable of working independently</li>
<li>Strong organization, multi-tasking, and time management skills</li>
<li>Strong analytical and critical thinking skills</li>
<li>Excellent and clear English communication skills, both written and verbal</li>
<li>Previous SaaS experience is a plus!</li>
<li>Ability to learn and then educate around new software applications quickly</li>
<li>Experience working in an entrepreneurial / startup environment</li>
<li>Experience working with remote teams.</li>
<li>Basic knowledge of HTML and CSS troubleshooting</li>
</ul>
<h3>Your Compensation</h3>
Compensation varies with experience and qualifications.&nbsp;This job is a full time remote / work from home position.
Background checks will be conducted on final candidates.
Thanks for the time you took to read about this opportunity.

Customer Happiness Specialist at SureSwift Capital

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Front is on a mission to make work happier with the first-ever customer communication hub. Relationships are everything in business, but they’re hard to maintain as a business grows because traits like trust, compassion, and empathy are human qualities that have been difficult for technology to scale. We’ve reimagined the way businesses communicate by bringing customer conversations to the center of one’s focus. Today, nearly 8,000 businesses–including Dropbox, Airbnb, Lydia, and Saint Gobain–have discovered that they can still grow their business and keep the human touch. With $204M in funding, Front is backed by Sequoia Capital and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.


The world is on course to work happier. We believe our role is to accelerate and shape this path in three ways: the product we make, the culture we live, and the example we set. We strongly beli
 Apply now and work remotely at Front

Senior Software Engineer Search

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Who we are:

Tinuiti is a performance and data-driven digital marketing leader, focused on every aspect of the customer journey across the quadropoly of Google, Facebook/Instagram, Amazon, Apple, and beyond. We believe success requires specialization across all channels, and our offerings cover the full spectrum from paid to earned to owned media. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation &amp; Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for applicants who reside in the United States and Canada.
What you’ll be doing:


Collects data to measure &amp; analyze return-on-investment across several key marketing and business initiatives\
 Apply now and work remotely at Tinuiti - 2

Associate Digital Analyst

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.

A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we’ve sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort and value.

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are.

The Customer Service Representative will be responsible for responding to customer needs in an excited, courteous, and knowledgeable manner, by phone and e-mail.&nbsp; This person will own a $6M+ portfolio of wholesale accounts, supporting the customer’s order fulfillment needs and chipping in on meeting sales goals. The CSR’s will work a
 Apply now and work remotely at Crocs

Crocs Customer Service Representative

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At Request Finance, you will be working on enhancing the platform used by over 1,400 Web 3.0 companies like AAVE, The Sandbox, and Maker to manage their B2B crypto payments. Managing crypto payments is an administrative nightmare for businesses. 

Our app solves that with thoughtful features like a dashboard showing all your invoices and their on-chain payment statuses, paying hundreds of invoices to different wallets in a few clicks, scheduling recurring invoices, and more. 
We are looking for an experienced Customer Success manager to join our Sales team.YOUR RESPONSABILITIESShowcase the value of Request Finance and ensure customer happiness and engagementDemonstrate knowledge of products to enthusiastically provide support and mentorshipWork cross-functionally with Product, Engineering, Technical Support, and Sales to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using Request appsTeam up with our Business Development 
 Apply now and work remotely at Request Network

Customer Success Manager

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Our mission is to enable equitable access to exceptional care, improving quality of life for every population. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform virtual care and positively impact the health and lives of every patient.


This role allows you to work from anywhere you choose across the U.S. (excluding U.S. territories), with the flexibility to work from the Seattle HQ office as often as you’d like. 98point6 employees planning to work in the office will be required to provide proof of their COVID-19 vaccination.&nbsp; Please note that no matter where you are located, all employees should be available during our core working hours from 10 am to 4 pm PT Monday through Friday.&nbsp;

Your role and impact


You will dive into large, nebulous areas, uncover hidden user needs, set a vision, build out a strategic roadmap, prioritize investments, craft new experiences and partner with UX, Data Science and Engin
 Apply now and work remotely at 98point6

Product Manager

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Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!
The Challenge

We’re looking for a Regional Partner Manager to join our diligent partner team. You will be responsible for establishing, managing, and driving business with our Partners, covering Digital Agencies, Full-Service Agencies and Strategic Consulting Companies.
Wh
 Apply now and work remotely at Acquia

Regional Partner Manager

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Meet our Sales Team

A Large Enterprise Sales Team on a mission to be the best sales team there is. Every team member is passionate about customer experience (CXM) and showing enterprise organizations how it can impact their business for the best when they have the right infrastructure.

The Large Enterprise Account Executive - Contact Center as a Service (CCaaS) is a field-based seller who will drive sales of products within the Sprinklr Modern Care product portfolio.&nbsp;

What you will be doing:


You will identify and drive net-new Modern Care opportunities across existing customers and new logos.

You will partner with AE’s in their division on existing Modern Care opportunities and own a set of key targeted accounts within your assigned territory.

You will recruit and collaborate with channel partners from the Contact Center as a Service (CCaaS) universe in harmony with our Alliances team.

You will identify, negotiate, and close large deals in a defined terr
 Apply now and work remotely at Sprinklr

Large Enterprise AE Contact Center as a Service

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&nbsp;

We have an opening for a Product Manager who will work with all cross-functional stakeholder groups at Constant Contact. You’ll be responsible for enhancing our SharpSpring product’s reporting and analytics offerings, our campaign attribution capabilities, and owning our login and navigation systems. We are looking for someone who is ready to face big challenges head-on, has an inquisitive mind, and can navigate a complex business environment.

What you'll do:


Drive the vision and own the entire reporting/analytics, attribution, login, and navigation roadmap for our SharpSpring product brand. This includes a rich data set, a complex custom reporting platform, campaign attribution, our login flow, and world-class UX for navigation

Collaborate with stakeholders across the organization to implement the product roadmap to support current product initiatives including sales focused reporting, and login security

Be a key contributor to all agile scrum team 
 Apply now and work remotely at Constant Contact

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Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!
Summary:

We’re looking for hardworking technical leads, TAMs or architects to bring into the emerging Digital Experience Platform (DXP) industry to advise our growing customer base.

Pivoting on your experience in digital delivery, you’ll be a catalyst for our high-valu
 Apply now and work remotely at Acquia

Technical Account Manager

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Nathan James is looking for a Customer Happiness Agent to join our team and embrace our <a href="https://nathanjames.com/blogs/latest/our-mission" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">mission</a> of providing best-in-class service by helping us curate support experiences that our customers find rare and refreshing.
People-first company, design-first home.
We are a design-first, home furnishing company focusing on the habits of urban dwellers and first-time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.
Because we are a people-first company, we understood the importance of being fully distributed from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career. 
 
<div class="h1" style="margin-top: 30px; margin-bottom: 15px; font-weight: 400; line-height: 1.3em; word-break: break-word; color: #244158;">ABOUT THE ROLE:</div>
As a Customer Happiness Agent, your day-to-day centers around what matters most to Nathan James as a company: people. More specifically for this role, our customers. You'll directly impact our customers and their experience with our company in a variety of ways. You'll support customers as they embark on exciting milestone journeys in their lives, such as furnishing their new apartment or their first home. You'll fuel improvements to our products by collecting and recording valuable insights from your interactions into a database that the rest of the company uses to keep a pulse on what's going well and what needs attention. And as a member of our Customer Happiness Team, you'll have the opportunity to help shape the frameworks and guidelines we use to deliver best-in-class service.
You'll communicate using phone, live chat, SMS, and email with customers who purchase Nathan James products directly from our website or through retail partners like Amazon and Wayfair. You'll help them by answering product questions, assisting them with assembling their furniture, and resolving any issues they may run into after purchasing our products. In addition to supporting our end customers directly, you'll also work with retail partners to solve customer issues and answer questions. As an advocate and the voice for our customers, you'll take raw customer feedback and distill it into meaningful, actionable insights.
During training, we expect you to be proactive in your process and learn quickly. Once fully up-to-speed, our Customer Happiness Agents write an average of 30 emails per day, answer an average of 15 phone calls per day, and handle an average of 10 live chats per day. We'll provide all the support and guidance needed to help set you up for success. We are mindful not to impose strict policies or redundant procedures that create friction for our customers. Instead, we make it as easy as possible for you to give our customers an effortless and extraordinary experience. We even surprise customers who contact us with issues with a box of premium chocolate after seeing their problem through to resolution.
 
<div class="h1" style="margin-top: 30px; margin-bottom: 15px; font-weight: 400; line-height: 1.3em; word-break: break-word; color: #244158;">ABOUT US:</div>
We appreciate that time is our most valuable resource. That’s why with everything we work toward, we try to solve for happiness. However, happiness means a lot of different things to different people. For this reason, we don't define happiness for our team. Instead, we provide the tools and support so anyone can unlock it for themselves. Some of the ways we do that is removing processes and ideologies that get in the way of doing our best work, we design benefits that support a healthy relationship with our work, and we engage with our <a href="https://nathanjames.com/pages/operating-values" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">operating values</a> to guide us in our work. We use these frameworks and more to build a happy and resilient organization. We also understand working for Nathan James isn’t the only function of our lives, and we don’t expect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who values their personal life and identity outside of work. That’s why we don’t create mandatory team hangouts or events. Instead of forcing engagement, we solve for improving collaboration. We collaborate best when we listen and learn from each other. We become stronger when we advocate new perspectives and viewpoints. We focus on what we’re solving for and what’s true, so we don’t create barriers or false expectations that distract us from our <a href="https://nathanjames.com/pages/our-mission" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">mission</a>. We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”. 
<a href="https://www.glassdoor.com/Overview/Working-at-Nathan-James-EI_IE2394685.11,23.htm" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">Check our Glassdoor</a> reviews to hear what the team has to say about working at Nathan James.
 
<div class="h1" style="margin-top: 30px; margin-bottom: 15px; font-weight: 400; line-height: 1.3em; word-break: break-word; color: #244158;">ABOUT YOU:</div>
We’re looking for a natural communicator who finds pleasure in using those skills to help others. You're fluent in English and pride yourself on your ability to communicate clearly and straightforwardly, in both verbal and written forms. 
You know that part of excellent communication is adept listening. You're someone who tends to listen more than you speak, and you listen with the intent to understand, not reply. You have a knack for getting to the root of a customer's request or issue; you ask meaningful questions to understand the motivations driving a customer's actions. 
You are passionate about the impact customer service has on a company and get excited about how you can contribute to larger company goals through your day-to-day interactions with customers. You love helping people and being an internal advocate for the customer. You use empathy and self-awareness to help you intuitively and proactively solve potential customer troubles. You're a critical thinker and a problem solver, going out of your way to help people. You take pride in your resourcefulness and ability to find solutions even when there is no clear path.
You're proficient in multitasking and have experience navigating multiple software applications and technologies simultaneously. You have experience walking customers through troubleshooting steps and can turn customer pain points into insightful and actionable feedback. You're someone who thrives working autonomously and doesn't need much (if any) oversight to get things done. You welcome an environment where you can do great work independently. You have integrity and a strong belief in values-based decisions, always striving to do the right thing for customers. 
This role isn't a springboard into another area at Nathan James. You want to be a part of our support team for a while, and you're excited to contribute to making Nathan James the best-in-class customer happiness brand while continuing to sharpen your skills in a customer-facing position. 
For this role, we’re looking for:
<ul style="margin-top: 15px; margin-bottom: 15px; margin-left: 30px; padding-left: 0px; list-style-position: outside; color: #244158;">
<li style="list-style: inherit;">A minimum of one year working in a customer service role in e-commerce or for a company with a physical product</li>
<li style="list-style: inherit;">A minimum of one year of experience communicating with customers through phone and live chat channels</li>
</ul>
This role requires that you are able to work an 8-hour Eastern Time Zone shift from Tuesday to Saturday or Sunday to Thursday (one weekend day each week). We are looking for someone who is able to work an 11am - 7pm ET shift or later.
You do not need to be within the Eastern Time Zone; however, you must have enough overlap to enable you to work the required hours without impinging on your personal/family life. You must also be flexible and open to shift adjustments as business needs change. This role requires the willingness and ability to work some holidays. Our salaries are competitive for similar roles based in the country you will be working from.
This is a remote role, since we are a remote company. With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best! You’re free to work anywhere that you have a quiet place and a reliable connection to answer customer phone calls. However, this ideal is best coupled with an individual who has a keen ability to self-regulate and self-manage.  Our team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.
If everything you’ve read so far is exciting you in a very natural and not forced way, then you are the type of person to be a key contributor to innovation and scaling a business like Nathan James! 
 
<div class="h1" style="margin-top: 30px; margin-bottom: 15px; font-weight: 400; line-height: 1.3em; word-break: break-word; color: #244158;">BENEFITS &amp; PERKS:   </div>
<a href="https://nathanjames.com/pages/benefits-perks" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">Our benefits</a> aim to support a life well-lived, both at and away from work.
With these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness.
<div class="h1" style="margin-top: 30px; margin-bottom: 15px; font-weight: 400; line-height: 1.3em; word-break: break-word; color: #244158;"> HOW TO APPLY: </div>
Please submit an application <a href="https://airtable.com/shr6W8pyxriG5bzbn" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">here</a> that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us will be given full attention and are highly appreciated. 
We expect to take two weeks to review all applications. If you don’t hear from us by then, we have decided to move forward with other candidates. If we chose to move forward to the next steps in the interview process, you’ll hear from us and advance to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. Then on to an interview.  Our interviews are all remote by video chat, with your future colleagues, on your schedule. 
We aim to make an offer and have this person start by September. 
We appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you. Check us out on LinkedIn <a href="https://www.linkedin.com/company/nathanjames" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">here</a>!
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Customer Happiness Agent

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Location:&nbsp;International, Anywhere; 100% Remote
Nathan James is looking for a Customer Happiness Agent to join our team and embrace our&nbsp;<a href="https://nathanjames.com/blogs/latest/our-mission">mission</a>&nbsp;of providing best-in-class service by helping us curate support experiences that our customers find rare and refreshing.
People-first company, design-first home.
We are a design-first, home furnishing company focusing on the habits of urban dwellers and first-time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.
Because we are a people-first company, we understood the importance of being fully distributed from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career.
<h3>About the Role:</h3>
As a Customer Happiness Agent, your day-to-day centers around what matters most to Nathan James as a company: people. More specifically for this role, our customers. You’ll directly impact our customers and their experience with our company in a variety of ways. You’ll support customers as they embark on exciting milestone journeys in their lives, such as furnishing their new apartment or their first home. You’ll fuel improvements to our products by collecting and recording valuable insights from your interactions into a database that the rest of the company uses to keep a pulse on what’s going well and what needs attention. And as a member of our Customer Happiness Team, you’ll have the opportunity to help shape the frameworks and guidelines we use to deliver best-in-class service.
You’ll communicate using phone, live chat, SMS, and email with customers who purchase Nathan James products directly from our website or through retail partners like Amazon and Wayfair. You’ll help them by answering product questions, assisting them with assembling their furniture, and resolving any issues they may run into after purchasing our products. In addition to supporting our end customers directly, you’ll also work with retail partners to solve customer issues and answer questions. As an advocate and the voice for our customers, you’ll take raw customer feedback and distill it into meaningful, actionable insights.
During training, we expect you to be proactive in your process and learn quickly. Once fully up-to-speed, our Customer Happiness Agents write an average of 30 emails per day, answer an average of 15 phone calls per day, and handle an average of 10 live chats per day. We’ll provide all the support and guidance needed to help set you up for success. We are mindful not to impose strict policies or redundant procedures that create friction for our customers. Instead, we make it as easy as possible for you to give our customers an effortless and extraordinary experience. We even surprise customers who contact us with issues with a box of premium chocolate after seeing their problem through to resolution.
<h3>About Us:</h3>
We appreciate that time is our most valuable resource. That’s why with everything we work toward, we try to solve for happiness. However, happiness means a lot of different things to different people. For this reason, we don’t define happiness for our team. Instead, we provide the tools and support so anyone can unlock it for themselves. Some of the ways we do that is removing processes and ideologies that get in the way of doing our best work, we design benefits that support a healthy relationship with our work, and we engage with our&nbsp;<a href="https://nathanjames.com/pages/operating-values">operating values</a>&nbsp;to guide us in our work. We use these frameworks and more to build a happy and resilient organization.
We also understand working for Nathan James isn’t the only function of our lives, and we don’t expect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who values their personal life and identity outside of work. That’s why we don’t create mandatory team hangouts or events. Instead of forcing engagement, we solve for improving collaboration.
We collaborate best when we listen and learn from each other. We become stronger when we advocate new perspectives and viewpoints. We focus on what we’re solving for and what’s true, so we don’t create barriers or false expectations that distract us from our&nbsp;<a href="https://nathanjames.com/pages/our-mission">mission</a>.&nbsp;We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”.
<a href="https://www.glassdoor.com/Overview/Working-at-Nathan-James-EI_IE2394685.11,23.htm">Check our Glassdoor</a>&nbsp;reviews&nbsp;to hear what the team has to say about working at Nathan James.
<h3>About You:</h3>
We’re looking for&nbsp;a natural communicator who finds pleasure in using those skills to help others. You’re fluent in English and pride yourself on your ability to communicate clearly and straightforwardly, in both verbal and written forms.
You know that part of excellent communication is adept listening. You’re someone who tends to listen more than you speak, and you listen with the intent to understand, not reply. You have a knack for getting to the root of a customer’s request or issue; you ask meaningful questions to understand the motivations driving a customer’s actions.
You are passionate about the impact customer service has on a company and get excited about how you can contribute to larger company goals through your day-to-day interactions with customers. You love helping people and being an internal advocate for the customer. You use empathy and self-awareness to help you intuitively and proactively solve potential customer troubles. You’re a critical thinker and a problem solver, going out of your way to help people. You take pride in your resourcefulness and ability to find solutions even when there is no clear path.
You’re proficient in multitasking and have experience navigating multiple software applications and technologies simultaneously. You have experience walking customers through troubleshooting steps and can turn customer pain points into insightful and actionable feedback. You’re someone who thrives working autonomously and doesn’t need much (if any) oversight to get things done. You welcome an environment where you can do great work independently. You have integrity and a strong belief in values-based decisions, always striving to do the right thing for customers.
This role isn’t a springboard into another area at Nathan James. You want to be a part of our support team for a while, and you’re excited to contribute to making Nathan James the best-in-class customer happiness brand while continuing to sharpen your skills in a customer-facing position.
<h3>For this role, we’re looking for:</h3>
<ul>
<li>A minimum of one year working in a customer service role in e-commerce or for a company with a physical product</li>
<li>A minimum of one year of experience communicating with customers through phone and live chat channels</li>
</ul>
This role requires that you are able to work an 8-hour Eastern Time Zone shift from&nbsp;Tuesday to Saturday&nbsp;or&nbsp;Sunday to Thursday&nbsp;(one weekend day each week). We are looking for someone who is able to work an 11am – 7pm ET shift or later.
You do not need to be within the Eastern Time Zone; however, you must have enough overlap to enable you to work the required hours without impinging on your personal/family life. You must also be flexible and open to shift adjustments as business needs change. This role requires the willingness and ability to work some holidays.&nbsp;Our salaries are competitive for similar roles based in the country you will be working from.
This is a remote role, since we are a remote company.&nbsp;With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best!&nbsp;You’re free to work anywhere that you have a quiet place and a reliable connection to answer customer phone calls.&nbsp;However, this ideal is best coupled with an individual who has a keen ability to self-regulate and self-manage.
Our team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.
If everything you’ve read so far is exciting you in a very natural and not forced way, then you are the type of person to be a key contributor to innovation and scaling a business like Nathan James!
<h3>Benefits &amp; Perks:</h3>
<a href="https://nathanjames.com/pages/benefits-perks">Our benefits</a>&nbsp;aim to support a life well-lived, both at and away from work.
With these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness.
<h3>How to Apply:</h3>
Please submit an application&nbsp;<a href="https://airtable.com/shr6W8pyxriG5bzbn">here</a>&nbsp;that speaks directly to this position.&nbsp;There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us will be given full attention and are highly appreciated.
We expect to take two weeks to review all applications. If you don’t hear from us by then, we have decided to move forward with other candidates.
If we chose to move forward to the next steps in the interview process, you’ll hear from us and advance to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. Then on to an interview.&nbsp; Our interviews are all remote by video chat, with your future colleagues, on your schedule.
We aim to make an offer and have this person start by September.
We appreciate your consideration in having Nathan James be part of your career.&nbsp;Our open conversation starts with this post. We look forward to hearing from you.
Check us out on LinkedIn&nbsp;<a href="https://www.linkedin.com/company/nathanjames">here</a>!

Customer Happiness Agent at Nathan James

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