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<div>We have 3 concerns we're addressing with this role, and <a href="https://www.loom.com/share/30a45fd8763e4f16a3d57d366a5ccd08">I talk about them in video format as well.&nbsp;</a></div><h1>Pay</h1><div>$4k/month USD, paid as a contractor</div><h1>Sales Performance</h1><div>&nbsp;- Is each client getting their desired result? Meaning, are we send cold emails that generate meetings and positive responses?<br>&nbsp;- Does the copy in their campaign need change/testing? How about the targeting?<br>&nbsp;- How are their cold emails performing compared to last week? How about to other similar clients?</div><h1>Client Success</h1><div>&nbsp;- Is each client having their feedback digested into our task system, and are they being communicated with?<br>&nbsp;- Are we communicating to each client the work we're doing and how we see it improving their success?<br>&nbsp;- Do we have our finger on the pulse of customer happiness?</div><h1>Overall Performance</h1><div>&nbsp;- Across all clients, are we seeing any trends in deliverability? If so, what are we going to do about it?<br>&nbsp;- What can we do, technically, to improve the amount of emails that hit the inbox?<br>&nbsp;- What can we do, strategically, to improve our approach to cold email?<br><br>The right person for the role will help us answer these questions as an ongoing basis. We're working in Instantly, multiple email servers/hosts, and with custom tools. The right person has some experience there and experience in technical interfaces for domain/email management.<br><br>We're scrappy guys pulling together a system to make this work for all involved. Maybe you want to own your own business, or just run one for someone else. We've been there and done that and are happy to coach you into a future role or project of your own.&nbsp;<br><br>Looking forward to looking at your application :)<br><br></div>

Remote Performance Manager

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			<p><strong>Technical Help Content Writer (US Remote)</strong></p>
<p>Client Success · Huntersville, North Carolina</p>
<p><strong>Welcome to Jackrabbit Technologies.</strong></p>
<p>Jackrabbit Technologies is the leading provider of software and services that help youth activity centers — gymnastics, dance, cheer, swim, music, childcare, and others — grow and operate efficiently. We are an entrepreneurial-minded, rapidly-growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies’ SaaS solution powers nearly 7000 clients in 35 countries around the world.</p>
<p><strong>Our culture empowers YOU.</strong></p>
<p>We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual–all of our employees enjoy the privilege of working remotely. We always have and always will. So, you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are eligible to work in the U.S. We are not able to sponsor visas.</p>
<p><strong>What you’ll do.</strong></p>
<p>As a Technical Help Content Writer with Jackrabbit Technologies, you will translate product user stories and specifications to create high-quality help documentation that contributes to the overall success of our clients. You will update and maintain help documentation via our help authoring tool, Knowledge Owl, as our products and services evolve to include new features and serve new markets. Your success is defined by our end users’ success in utilizing our products and services.</p>
<p><strong>In addition, you will:</strong></p>
<ul>
<li>Create easy-to-understand help content that conveys the value to the user in a user-friendly voice, blending text with visuals such as images, tables, etc., as needed.</li>
<li>Create content that adheres to established brand identity guidelines.</li>
<li>Participate in the product sprint and release process to understand dynamic product changes.</li>
<li>Collaborate with product managers and subject matter experts to extract key content about target audiences, product features, use cases, and workflows.</li>
<li>Publish, maintain, and disseminate Help Center content, ensuring publication for content is closely aligned with product releases.</li>
<li>Collaborate with teammates on content standards, priorities, and delivery options to end users.</li>
<li>Manage and respond to knowledge base feedback from internal and external customers, and update help content if applicable.</li>
<li>Maintain and enhance knowledge base taxonomy using tags, search phrases, and metadata to improve user search.</li>
<li>Stay up-to-date on enhancements to our help authoring tool and implement them to improve internal workflows or user experience.</li>
<li>Analyze end-user behavior via the help authoring tool and Google Analytics to optimize the delivery of relevant help content.</li>
<li>Train other employees on our help authoring tool when applicable.</li>
</ul>
<p><strong>What you’re about.</strong></p>
<p>You are tech-savvy, customer-focused, able to adapt to changing requirements and priorities, self-motivated, and well-organized with excellent attention to detail. In addition, you are passionate about creating effective and engaging adult learning content.</p>
<p><strong>In addition, you have:</strong></p>
<ul>
<li><strong>2-year degree</strong> or equivalent work experience</li>
<li>3+ years of technical writing experience</li>
<li>Ability to write in explanatory and procedural styles for multiple audiences</li>
<li>Typing speed of 40+ WPM</li>
<li>Highly organized with strong attention to detail</li>
<li>Experience with help authoring tools, Knowledge Owl preferred</li>
<li>Experience editing HTML/CSS, a plus</li>
<li>Experience with agile software project management software, Aha and Jira preferred</li>
<li><strong>Ability to travel up to 10% </strong></li>
</ul>
<p><strong>What you will love about us.</strong></p>
<ul>
<li>Our Culture! Read what our employees say about working at Jackrabbit on Glassdoor.</li>
<li>We work remotely. We always have – we always will!</li>
<li>Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending and Dependent Care Accounts.</li>
<li>We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7.</li>
<li>Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning.</li>
<li>We pay you to play, rest, recharge and balance your life. Paid Time Off, Paid Parental and Sabbatical leaves.</li>
<li>You will grow your skills with us. Annual allowance for professional development.</li>
<li>We give back. Paid Time to volunteer in your community.</li>
</ul>
<p>Jackrabbit Technologies is an equal-opportunity employer.</p>
		

Technical Help Content Writer at Jackrabbit

<h1>👋 About CloudForecast&nbsp;</h1><div>Hello! <a href="https://www.linkedin.com/in/tony-c-82b7397/?utm_source=dynamitejobs&amp;utm_medium=dynamitejobs-job-post&amp;utm_campaign=Sales+Development+Representative+%28SDR%29">Tony</a> here, the CEO and co-founder of CloudForecast. Along with my technical co-founder, <a href="https://www.linkedin.com/in/flagier/?utm_source=dynamitejobs&amp;utm_medium=dynamitejobs-job-post&amp;utm_campaign=Sales+Development+Representative+%28SDR%29">Francois</a>, we're building an ambitious, profitable, and (mostly) bootstrapped SaaS startup that helps companies eliminate wasted costs on AWS.<br><br></div><div>We started this <a href="https://cloudforecast.io/about-us.html?utm_source=dynamitejobs&amp;utm_medium=dynamitejobs-job-post&amp;utm_campaign=Sales+Development+Representative+%28SDR%29">journey in 2017</a>, got into the <a href="https://www.cloudforecast.io/blog/cloudforecast-is-a-tinyseed-company/?utm_source=dynamitejobs&amp;utm_medium=dynamitejobs-job-post&amp;utm_campaign=Sales+Development+Representative+%28SDR%29">TinySeed Accelerator program last year</a>, and are ready to make our first hire on the marketing side to help us continue to grow MRR. This is an exciting time since we've managed to grow MRR through founder-led marketing efforts (not ideal) and with no real expertise in the marketing activities we’re executing.<br><br></div><div>In terms of our culture and what we value, we try not to take ourselves seriously and have fun building CloudForecast. We understand that we all have lives outside work and want to ensure a good work-life balance. However, that also comes with fully trusting each other, communicating well, delivering what we say, being individual contributors, and taking full ownership of initiatives from start to finish.<br><br></div><div><strong>⛈️ We need our first hire to come ready with creative ideas, take ownership of our business like it's their own, and run with it.<br></strong><br></div><div>In addition, we want to ensure our personalities and work styles mesh and complement each other. That will be just as important as the sales &amp; relationship skills you bring to the table. After all, we will talk and work with each other daily. We're looking for good people who care deeply about the work they produce.</div><div><br></div><h1>Overview</h1><div><a href="https://www.cloudforecast.io/?utm_source=dynamitejobs&amp;utm_medium=dynamitejobs-job-post&amp;utm_campaign=Sales+Development+Representative+%28SDR%29">CloudForecast</a> is growing! We're looking for a highly motivated and ambitious Sales Development Representative to help us grow our business. You’ll be employee #5, which means your direct contributions will be a massive part of our growth and future (if successful). &nbsp;<br><br></div><div>As the first business hire, you'll be expected to take ownership of the outbound sales process from start to finish and sell into high-growth startups (Series-A or higher) and mid-market-sized companies. &nbsp;<br><br></div><div>With us being a bootstrapped startup, this person needs to think of their role tied closely, adding more net new pipeline and scaling the business. <strong>If successful, opportunities for career development are nearly unlimited. &nbsp;</strong></div><div><br></div><h1>Why you might be a good fit&nbsp;</h1><ul><li>You thrive in uncertainty and the unknown as an individual contributor. We’re a small startup and need someone to execute as an individual contributor.</li><li>You have an ownership mentality. You can think strategically beyond your current role/day-to-day, think of ways to improve, and figure out ways to scale. &nbsp;<ul><li><em>We get it; not everyone wants to be an SDR and hunt for the rest of their career!</em></li></ul></li><li>You love to learn new things and know where your limits are. You’re willing to ask our mentors (we have <strong><em>many </em></strong>amazing ones through TinySeed) and advisors for advice and help where needed. &nbsp;</li><li>You’re willing to continue to figure things out and adapt even when things are not “working”.&nbsp;</li><li>You’re quirky, relatively laidback, with a good sense of humor, and can think creatively outside of the box.&nbsp;</li><li>You’ve been successful in a similar role that targeted developers, technical teams, and engineers at a B2B SaaS. &nbsp;</li></ul><div><br></div><h1>Why this might not be a good fit&nbsp;</h1><ul><li>You’re looking for a vast sales organization that reports to you within a year, similar to a hyper-growth startup. All you care about is your title rather than the work that needs to be done. &nbsp;</li><li>You need process, meetings, management, and structure, and you have everything figured out already. Ya know, all the corporate “blah blah blah” stuff.&nbsp;</li><li>You don’t want to wear many hats and be involved in other parts of the business.</li></ul><div><br><strong>🚧 If you made it up here and you think this can be a possible fit, </strong><strong><em>continue to the bullet point stuff (qualifications, responsibilities, requirements, and experience)</em></strong></div><div><br></div><h1>Role Details&nbsp;</h1><div><strong>📖 Qualifications:&nbsp;<br></strong><br></div><ul><li>Demonstrated ability as a high performer to exceed attainment, quota, and grow revenue. &nbsp;</li><li>Experience in executing outbound activities to a technical audience (engineers, DevOps, IT, SRE) and sifting through an org chart via email, social channels, or other channels. &nbsp;</li><li>Experience using sales prospecting tools, and other tools to help you hunt, acquire and organize prospects and opportunities. &nbsp;</li><li>Ambitious, organized, self-starter, and analytical. Ability to work independently and take full ownership of the role. &nbsp;</li><li>Ability to improve processes, messaging, and best practices based on data collected. You must be flexible and adaptable in a highly fast-paced tech startup environment.&nbsp;</li><li>Comfortable with wearing many hats in a startup environment. &nbsp;</li><li>Strong analytical and reporting skills&nbsp;</li><li>Experience in a fast-paced startup environment. &nbsp;</li></ul><div><br>⛑ <strong>Responsibilities:&nbsp;<br></strong><br></div><ul><li>Hunt for prospects and opportunities via email, cold calling, social channels (i.e. LinkedIn), or other channels. &nbsp;</li><li>Qualify interested prospects and arrange meetings between customers and founders.</li><li>Track and manage qualification processes, conversations, and notes using a CRM (email notes, call notes, deal pipeline, contacts, etc.).&nbsp;</li><li>Learn the essential technical aspect of the AWS cost management landscape and CloudForecast to effectively communicate the product's value and respond to any objections or other FAQs. &nbsp;</li><li>Take complete ownership of the outbound sales process from start to finish. That means hunting for prospects and handing off qualified prospects.&nbsp;</li><li>Collaborate with the founders to optimize and refine sales processes, messaging, ideal customer profile, audience segmentation, and other marketing resources to increase sales productivity. &nbsp;</li><li>Assess customers’ problems related to AWS cost management and decide the best features/solutions to help solve those problems. &nbsp;</li><li>Continue to think of ways to scale beyond your day-to-day role. We don’t want this person to be just another person that we plug into a process. We need this person to think ambitiously and have the desire to outgrow the role. &nbsp;</li><li>Report internally to the co-founders and organization on the successes, failures, and progress. &nbsp;</li></ul><div><br>📖 <strong>Requirements &amp; Experience:&nbsp;<br></strong><br></div><ul><li>Basic understanding of Amazon Web Services and/or Cloud computing</li><li>1-2+ years of sales experience in a B2B SaaS company with a technical audience</li><li>Strong verbal and written English communication skills&nbsp;</li><li>Organized, flexible, and adaptable in a highly fast-paced tech startup environment</li><li>Empathy toward users' feedback and problems</li></ul><div><br>⭐️ <strong>Bonus points (preferred, but not required!):<br></strong><br></div><ul><li>Experience in the AWS or AWS cost management space</li><li>Engineering/technical background&nbsp;</li><li>AWS Certified&nbsp;</li><li>Startup and small team experience&nbsp;</li><li>Ability to travel a few times a year for awesome conferences like re:Invent</li></ul><div><br></div><h1>💯 Perks and What we can offer</h1><ul><li>Flexible # of vacation days per calendar year <em>(we're focused on getting the job done and performance)</em></li><li>Paid time off on all major national holidays. Ramp down during the Holidays and New Years</li><li>Work directly with CloudForecast founders.</li><li>Exposure to other parts of the business and ability to shape the direction of a fast-growing.</li><li>Flexibility in career path and unlimited career development if successful in the role.</li><li>Laptop and any other tools to help you be successful.</li><li>Attainment and commission bonus based on performance <em>(open to discussion)</em></li><li>Async work environment</li><li>Employee #5 and first business hire</li></ul><div><br></div><h1>Hiring Process</h1><div><br><strong>Interviews with co-founders:</strong></div><ol><li>Informal Chat with Hiring Manager - 30 min<br><br></li><li>Informal Chat with Tony (CEO) - 30 min<br><br></li><li>Initial interview with w/ Francois (CTO) - 45 min<br><br></li><li>Interview with Tony (skills, culture fit, how can you help, role, etc.) - 60 min<br><br></li><li>Sales Presentation - Pitch us CloudForecast!<br><br></li><li>Take home assessment<br><br></li></ol><div><em>CloudForecast asks respectfully to </em><strong><em>only apply through the application form and not email/apply to them directly</em></strong><em>. Recruiters and Agencies please do not contact CloudForecast directly.<br></em><br></div>

Remote Sales Development Representative (SDR)

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span><br><br><div>Salesflow is a B2B growth hacking &amp; AI sales automation tool that allows companies to generate new B2B leads across LinkedIn. We are based in London, with other smaller international offices and remote teams. We are a growing yet small, young, international and diverse team of 30+ people with 3 offices working with over 6,000 Businesses on their lead generations—from SMBs to Enterprise.</div><div><br></div><div>Website: www.salesflow.io</div><div><br></div><div>We’re growing faster than ever and are on the lookout for a talented Account Executive to join our team. We’ve proven Salesflow is an industry leader and critical for the modern-day sales tech stack. You will be the driving force for accelerating our growth by partnering up with companies of all sizes to understand their sales development philosophy and introducing them to our platform.</div><div><br></div><div>We are looking for a US salesperson to join our team at Salesflow to take on full responsibility for serving the needs of existing customers and closing sales deals with Agencies &amp; new clients</div><div><br></div><div>The Role:</div><ul><li>A person who has a passion &amp; experience in the SaaS industry (Ideally Sales Tech).</li><li>You will be looking for the next step in your career, moving forward from a senior SDR/BDR position or from another closing position.</li><li>3+ years experience minimum in B2B sales space</li><li>You will also look at sales as a career rather than a job that is constantly looking to improve a skill set outside the role.</li><li>We expect you to take ownership and be able to execute at your own initiative and explicit direction, whilst we equip you with all tools necessary.</li><li>Great sense of passion, energy, and hunger to sell &amp; work in B2B sales</li></ul><div><br></div><div>We offer:</div><ul><li>Competitive salary</li><li>23 days of Paid vacations + public holiday</li><li>Formal training programs</li><li>Career growth opportunities</li><li>Super fun and friendly team</li><li>Bonuses and generous performance schemes</li></ul><div><br><br></div>

Remote Account Executive (Canada or USA only)

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> UTC -4</span>, <span class="listing-tag" id="time_zones"> UTC -3</span><br><br><div>We are looking for a professional, self-motivated and enthusiastic Customer support representative that meets our client's expectations and needs at the same time that they ensure customers have the best possible experience using our system. We are looking for someone that is tech-savvy and uses a friendly approach when interacting with customers.</div><div><strong><br>The Role<br></strong><br></div><ul><li>Professional handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly</li><li>Thoroughly and efficiently gather customer information, access and fulfil customer needs, and educate the customer to prevent the need for future contact.&nbsp;</li><li>Manage and prioritize multiple concerns</li><li>Organize workflow to meet customer timeframes</li><li>Record details of inquiries, comments, and complaints</li><li>Communicate and coordinate with internal departments (Development, sales and QA)</li><li>Handle issues in the best interest of both the customer and the company.</li><li>Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience.&nbsp;</li><li>Demonstrates ownership to resolve challenging customer issues, escalating when necessary</li><li>Demonstrate conflict resolution and negotiation skills</li><li>Ability to determine customer needs and provide appropriate solution</li><li>Working closely with Support Team Leader to deliver the best customer solutions and resolutions in a fast-paced environment with support tickets and chats</li><li>Working closely with other regions to cross-support, communicate and sync</li></ul><div><strong><br>The Profile<br></strong><br></div><ul><li>+2 Years of Customer Support experience</li><li>Strong problem-solving, verbal, and written communication skills (English)</li><li>Analytic and problem-solving personality&nbsp;</li><li>Some experience with calls, online ticketing systems, and technical support 1st and 2nd line support.</li><li>Ability to work independently, but recognize when to escalate things to the management or the rest of the team.&nbsp;</li><li>Ability to communicate clearly and professionally, both verbally and in writing.</li><li>Has “thick skin” and is able to handle complaints and unpleasant customers.</li><li>Good comprehension skills - the ability to clearly understand and state the issues customers present.</li><li>Highly developed sense of integrity and commitment to customer satisfaction.</li><li>Demonstrated passion for excellence with respect to treating and caring for customers.</li><li>Excellent problem-solving and analytical skills</li><li>Aptitude for learning new technologies quickly&nbsp;</li><li>Strong detail orientation and communication/listening skills.</li><li>Fluently speak and write in English</li><li>Possess a strong work ethic and team player mentality.</li><li>Responsible and accountable</li><li>An amazing sense of humour and wants to be part of an in-house team</li></ul><div><strong><br>Computer knowledge/ skills:<br></strong><br></div><ul><li>Some experience working with technical products such as software</li><li>Ability to use a desktop computer system</li><li>Excellent typing skills</li><li>Some knowledge and experience with Ticketing systems, online chats, and email handling queries</li><li>Ability to successfully adapt to changes in the work environment</li><li>Tech-savvy, troubleshooting, diagnosis, and technical review</li><li>Custom integrations, API, IPs, and proxy experience/knowledge are a bonus</li></ul><div><strong><br>What we offer:<br></strong><br></div><ul><li>Competitive salary based on experience- $25K to $29K year</li><li>23 Paid holidays</li><li>Formal training programs</li><li>Career growth opportunities</li><li>Super fun and friendly team</li><li>US working 12 pm to 8 pm EST</li></ul>

Remote B2B Software Customer Support Representative

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span><br><br><h1>Job Description: Customer Success Specialist (TimeTap)</h1><div>&nbsp;</div><div>&nbsp;</div><div>About Lumaverse Technologies:</div><div>&nbsp;</div><div>Lumaverse Technologies helps nonprofits, businesses, and schools build active communities—our solutions make it easier for members, volunteers, donors, event attendees, and parents to get involved and stay informed. Anchored by SignUpGenius, America’s #1 sign up app, Lumaverse touched over 190M customers last year in our mission to build group technology solutions that light the way to increased engagement, data-driven insights, and streamlined group management.&nbsp;</div><div>&nbsp;</div><div>When you work with Lumaverse, you're signing up to build and ship with an agile team of people who like to get things done, simply and at a huge scale. You'll also be part of a company that is a perennial winner of the Best Places to Work Award due to its creative, fun, and caring culture.</div><div>&nbsp;</div><div>TimeTap, powered by Lumaverse, is a leading Enterprise appointment scheduling software used by large companies (Amazon, Facebook, IBM, Nationwide), government agencies, and small businesses worldwide to book appointments online.&nbsp;<br><br>This is a remote role residing within the Charlotte, NC Metro area. The candidate must be local to Charlotte, NC.</div><div>&nbsp;</div><div>Would you like to join a fast-paced customer-centric support team? Are you comfortable multi-tasking and saying yes to anything that may come your way? We’re looking for a passionate, hardworking team player who isn’t afraid to research and test options to find solutions. You’ll be the first point of contact when our users reach out and you’ll use your finely honed organizational skills to create a positive experience for our TimeTap customers. Our team works hard to ensure our customer base succeeds and feels comfortable using the TimeTap solution. If this sounds like the challenge you’re up for – we want to hear from you!</div><div>&nbsp;</div><div>Responsibilities:</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Create a positive experience for all TimeTap customers by providing multi-channel support to a large volume of users</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Represent Lumaverse and TimeTap with a friendly, helpful attitude that assures customers of the company’s commitment to their satisfaction</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Provide email/messaging and phone support to existing users</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Build relationships by engaging customers with helpful solutions while presenting options for more advanced functionality</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Communicate (with details!) to the larger TimeTap team any bugs or common issues that users are facing</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Provide clear and thorough written responses to our user’s questions</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Help manage feedback from users regarding bug fixes or new feature ideas</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Utilize software applications for customer support, tracking site issues, and documenting workflow<br><br></div><div>Requirements:</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Bachelor’s degree&nbsp;</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Minimum of two years experience in a similar role</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Superior written and verbal communication skills</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Strong abilities in explaining instructions via email as well as speaking by phone with users to walk them through successful steps to resolution</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Experience with Zendesk a plus</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Approachable nature when working with others to solve problems</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently while effectively prioritizing and managing tasks</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Problem solver – proficiency in troubleshooting and following logical steps and procedures</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Patience (Yes! It’s a skill!)</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Excellent organizational and time management skills</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Self-motivated and able to handle responsibilities without consistent oversight</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Ability to work successfully in a team environment, remote or in person</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;A positive, flexible, can-do attitude</div><div>&nbsp;</div><div>Terms of Employment:</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Full time</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Salary: DOE</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Location: Remote within the Charlotte, NC area</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Start Date: Immediately</div><div>·&nbsp; &nbsp; &nbsp; &nbsp;Benefits: group health insurance (medical, dental, and vision), 401(k) matching, life insurance, disability, 8 holidays, unlimited PTO, employee-centric giving program, end-of-year bonus, professional development, and more.</div><div>&nbsp;</div><div>&nbsp;</div><div>To apply, please send your resume and cover letter in <em>PDF format</em> to resume [at] Lumaverse [dot] com</div><div><br></div>

Remote Customer Success Specialist (TimeTap)

<div>Role:<br><br></div><div>We’re looking for a Digital Project Manager &amp; HubSpot Specialist who will work directly with clients and be their main point of contact and communicate with assertiveness and care both internally and with our clients. Manage projects by working with various departments to achieve results, and go above and beyond for our clients. Expand your HubSpot knowledge and practice by performing certain actions in HubSpot on behalf of our clients.</div><div><br>Responsibilities:<br><br></div><ul><li>Work on “behind-the-scenes” client tasks like building emails, workflows, blogs, etc.&nbsp;</li><li>Work with internal teams as needed (for example, project managers to ensure projects stay on track, content team for writing email workflows, or our back-end engineers for data migrations or complex integrations).</li><li>Plan, coordinate, and oversee projects with a wide variety of tasks, work with cross-functional teams and ensure all targets and requirements are met and completed on schedule and within budget. Managing scope creep is your responsibility.&nbsp;</li><li>Communicate regularly with the client regarding project scope and proactively yet kindly manage client expectations about what is included in the scope and what is not.&nbsp;</li><li>Be our clients' primary point of contact and engage them in (8-10) live training sessions per week to ensure they get the most out of HubSpot.</li><li>Own multiple projects concurrently.&nbsp;</li><li>Projects you will be managing include website projects (from onboarding and goal setting to wireframing, copy, design, HubSpot implementation, QA, and launch), marketing campaigns (including graphic design, ads, SEO), complex integration work, and more. This means you will manage the internal resources and keep things on track, it doesn’t mean being an expert in all these fields.</li><li>Proactively develop, implement, and monitor new and/or existing processes that improve cross-functional alignment, effectiveness, and decision-making.</li><li>Create handbooks for our clients</li><li>HubMasters Program: Play a major role in this program's function, communication with clients, running live group sessions, etc.&nbsp;</li></ul><div><br>Results:&nbsp;<br><br></div><ul><li>All projects in your care run smoothly and budgets are maintained carefully</li><li>Results are communicated on a regular cadence through detailed and insightful reports</li><li>Client satisfaction is high on all your projects</li><li>Our SOP &amp; Process database grows with your assistance</li></ul><div><br>Requirements:<br><br></div><ul><li>3+ years of project management experience. Agency experience is a plus.&nbsp;</li><li>In-depth HubSpot experience and the ability to train others on HubSpot’s many features and all Hubs.</li><li>Proven ability to manage multiple projects and consistently meet deadlines</li><li>Tech-savvy. Ability to quickly figure things out on your own when working with various tools. This is crucial for this position.&nbsp;</li><li>Accountable, mature, responsible, organized and delivers on promises.</li><li>Strong client management skills with an assertive yet empathic presence.</li><li>Experience working in a fast-paced environment while being able to manage and prioritize changing deadlines.</li><li>Possess the passion for helping businesses succeed through a commitment to continuous improvement, critical thinking, reliance on facts (not just data), and rolling up your sleeves to get it done.&nbsp;</li><li>Available during EST mornings and afternoons.</li></ul><div><br>Benefits and Perks:<br><br></div><ul><li>We are a remote-only company.&nbsp;</li><li>We offer full-time positions; we hire you as an employee, no matter where you are in the world.&nbsp;</li><li>Generous compensation package.</li><li>Paid time off and holidays according to your country of residence.&nbsp;</li><li>Rest week each December (we shut down entirely for a week so we can all disconnect)</li><li>Work with a team of high-achievers in a collaborative environment where everyone has a real chance to contribute.&nbsp;</li><li>Work with a highly supportive, accepting, and inclusive founding team.</li></ul><div><br>Our Hiring Process:<br><br></div><div>We value our team member’s time and nurture relationships with them. We promote our team members based on their results, not resumes. Expect this process to be unlike most others.&nbsp;</div><div><br></div><ol><li>Zoom conversation with our Director of Operations to discuss the position, our company, clients, and plan and hear about your experience and abilities, career growth plans, salary expectations, and why you’d like to work with us. &nbsp;</li><li>1-2 more Zoom conversations with our CEO and/or CTO to get to know one another.&nbsp;</li><li>We’ll ask you to complete a short and fair exercise to demonstrate your skills and passion for working with us.&nbsp;</li><li>If we’re a good fit, we’ll send you an offer.&nbsp;</li><li>Reference check - we’ll check references only after sending out an offer letter.</li><li>Once your references come in, we’ll send you a contract and get you onboarded.</li><li>We aim to have an intense yet quick hiring cycle.&nbsp;</li></ol>

Remote Digital Project Manager & HubSpot Specialist

<div><strong>Note: </strong>This is a startup. We're growing 500%/year and we need someone fairly technical, who can keep our sales-marketing related integrations running, build reports, and be the glue that holds the sales and marketing workflow together. We want to hire someone who has done this before, or has significant experience doing something similar. If you have never worked at a startup, this may not be a good fit. It's fast-paced, and we're building everything from scratch.<br><br></div><h1>About You</h1><div>You know sales and you know systems. You cannot stand for anything less than high-quality customer interactions. You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the sales system. You are a builder at your core, and love a complex challenge with lots of moving pieces.</div><div><br></div><h1>What You’ll Do</h1><div><strong>Own</strong> all sales and marketing systems, including installation of new systems, integrations between CRM and other systems, building zaps and reports, and generally maintaining the sales and marketing systems workflow so that it flows smoothly and allows for peak productivity and quality.<br><br><strong>Provide</strong> actionable insight (to management, and reps) on what impacts sales and what impacts churn.<br><br><strong>Track</strong> performance on a team and individual level.</div><div><br></div>

Remote BizOps Engineer

<div><strong>Note: </strong>This is a startup. We're growing 500%/year and we need someone fairly technical, who can keep our sales-marketing related integrations running, build reports, and be the glue that holds the sales and marketing workflow together. We want to hire someone who has done this before, or has significant experience doing something similar. If you have never worked at a startup, this may not be a good fit. It's fast-paced, and we're building everything from scratch.<br><br></div><h1>About You</h1><div>You are an owner who comes with strong opinions about the best system to build. You know sales and you know systems. You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the sales system. You are a builder at your core, and love a complex challenge with lots of moving pieces.</div><div><br></div><h1>What You’ll Do</h1><div><strong>Own</strong> the theory about what ought to be built next.<br><br><strong>Own</strong> all sales and marketing systems, including installation of new software, integrations between the CRM, marketing automation platform, and other business apps, building zaps and reports, and generally maintaining the sales and marketing tech stack and workflow so that it flows smoothly and allows for peak productivity and quality.<br><br></div><div><strong><br>Set up</strong> sales automations to improve MQL to SQL close rate for form fills, abandoned carts, and other leads. Ensure that every lead is touched according to an SLA, and create the necessary integrations, automations, and supporting reports to facilitate this.<br><br><strong>Provide</strong> actionable insight (to management, and reps) on what impacts sales and what impacts churn.<br><br><strong>Track</strong> performance on a team and individual level.<br><br></div><div><br></div>

Remote BizOps (Sales/Marketing ops) Craftsman

<div><strong><br>Who we are</strong></div><div><br>Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text. What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in. We strive to make life better for everyone who touches our product. That means recognizing and honoring the human experience behind sending money. We do that by remaining fee-free in most of our markets and offering round-the-clock customer care.<br><br>Our app is currently available in the United States, United Kingdom, Canada, and parts of Europe, and sends funds to 19 receiving countries for over 500,000 users. We currently have<a href="https://www.trustpilot.com/review/sendwave.com"> a 4.6-star rating on Trustpilot</a> — people put their faith in us to deliver their money quickly, securely, and affordably. And we’re pretty darn proud of that.<br><br></div><div><strong>How we work<br></strong><br></div><div>What we’re most proud of though is our brilliant, creative, and tenacious team. Our remote-first workplace means you’ll be working with Sendwavers in Europe, Africa, South America, and the U.S. that all share a core set of Sendwave values. What exactly are those values? Glad you asked.<br><br></div><ol><li><strong>Prioritize fearlessly.</strong><br>There will always be more problems to solve and opportunities to pursue than we have the capacity for. We’re not afraid to say no and are willing to let fires burn, knowing that to win we must discern and execute decisively on the vital few rather than the important many.</li><li><strong>Take full ownership of the outcomes we’re responsible for.</strong><br>Our job is not to do what we can to solve a problem. It's to ensure that problem is solved. If an attempt to solve a problem doesn't work, we seek an alternative. If we need help, we request it, and, if necessary, demand it.</li><li><strong>Forge a diverse team and inclusive culture.</strong><br>We believe the challenges we’re addressing will be best met by a truly global, diverse team, working together. We’re not naive to the systemic bias and discrimination that make this easier said than done, so we check our egos, listen deeply, and measure progress towards making this a fundamental part of our success.</li><li><strong>Maximize our rate of learning.</strong><br>We view projects as ever-evolving drafts and welcome opportunities to discover that what we had in mind won't work so we can move to an even better end state. Most importantly, we do this fast. The faster we run these loops — as a company and individuals — the faster we’ll achieve our mission.</li><li><strong>Embrace embarrassing honesty from ourselves and others.</strong><br>We function best when we're open and honest with one another — especially about our challenges and doubts. We lean into uncomfortable conversations and support our colleagues when they do the same.</li><li><strong>Maximize energy, not time spent.</strong><br>We measure our own and others’ contributions by objectives reached, not time spent. Living a full life outside of work is necessary for high achievement over the long term.</li></ol><div><strong>Your key area of focus:<br></strong><br></div><div>This role requires 1-3 years of digital marketing analytics experience, including experience using Looker, Tableau other power BI tool.<br><br><strong>In your first few months, you'll:</strong></div><ul><li>Consistently look through our data for areas of opportunities and recommend data-driven ways to implement these wins</li><li>Take a vital part in launching new markets and growing our existing user base</li><li>Analyze and help manage monthly budgets of above $500K.</li><li>Analyze and report in-channel and in-market performance and identify key trends</li><li>Build and maintain advanced Looker dashboards</li><li>Build out digital analysis tools</li><li>Work hand in hand with the digital team to ensure a high level of usage of the data</li><li>Work closely with the team to build new user acquisition strategies: defining hypotheses, analyzing results, and iterating through new tests as we optimize our user acquisition machine</li></ul><div><strong>What you bring to the table...</strong></div><ul><li>Native or fluent in English</li><li>Work authorization: You must possess the right to work in the country you apply for</li><li>Experience reporting and analyzing digital channels (Facebook, Google, ASA, MMPs, etc.)</li><li>1-3 years of experience using Looker or other power BI tool to report and drive decisions.</li><li>Interest in designing and improving looker dashboards</li><li>Ability to automate reporting and build Google Sheets analysis tools</li><li>Experience diving deep into growth data and providing actionable learnings from it</li><li>Understanding and interest in performance marketing metrics</li></ul><div><strong>You might be a good fit if you</strong></div><ul><li>Are obsessed with data and simplifying data for wider team use</li><li>Enjoy building dashboards and tools to empower your team</li><li>Find growth marketing in the digital space fascinating and are eager to grow and learn the ins and outs of performance marketing</li><li>Are comfortable being scrappy, while staying critical when driving growth in the community via different digital channels</li><li>Possess a bias toward action and testing, and are analytical and critical in your approach</li><li>Quickly absorb new cultural settings and understand how they might impact Sendwave's strategy</li><li>Are driven by numbers, able to work autonomously, and understand that teamwork is key to success</li><li>Enjoy working across multiple countries and languages, and develop resilient strategies that utilize broad learnings, country-specific learnings, and macro-dynamics</li><li>Are extremely detail-oriented and structured in the way you approach data and digital marketing</li></ul><div><strong>Bonus points if you:</strong></div><ul><li>Have previous digital growth marketing experience with mobile apps</li><li>Are familiar with the diaspora communities we serve</li><li>Are fluent in multiple languages</li><li>Have experience launching own projects</li><li>Have experience working with BigQuery</li><li>Have basic SQL skill</li></ul><div><strong>Key details:</strong></div><ul><li>You can work remotely as long as you have reliable Internet access. You can be based in any of the following countries if you have the right to work there and will not need employer sponsorship during your employment duration— in the US, Canada, Costa Rica, UK, Germany France, Belgium, Kenya, and Senegal.</li><li>Compensation is localized based on where the applicant has the pre-existing legal right to work and where they will do the majority of their tasks:</li><li>US USD Level 1- 65,752 | Level 2 80,000</li><li>Canada CAD Level 1- 89440 | Level 2- 102,749</li><li>Costa Rica CRC Level 1- 26,076,260 | Level 2- 30,523,634</li><li>UK GBP Level 1- 38,000 | Level 2- 44,481</li><li>Germany EUR Level 1- 100,996 | Level 2- 105,975</li><li>France EUR Level 1- 60,626 | Level 2- 67,313</li><li>Kenya KSH Level 1- 5,089,269 | Level 2- 5,544,245</li><li>Senegal XOF Level 1- 26,803,686 | Level 2- 29,698,815</li><li>Belgium EUR Level 1 82,689 | Level 2 88,380</li></ul><div><strong>Major benefits:</strong></div><ul><li><ul><li>100% remote work.</li><li>Significant equity.</li><li>Subsidized health insurance and retirement contribution matching (both vary from country to country).</li><li>26 weeks of fully-paid parental leave and subsidized fertility assistance.</li><li>Unlimited vacation with a 20-day <em>minimum </em>requirement.</li><li>$10,000 annual charitable donation matching.</li></ul></li></ul><div><br>#LI-remote<br><br></div><div><strong>And best of all:</strong></div><ul><li>Our team of over 400 employees, fully distributed across the world. We are working from coffee shops, homes, and coworking spaces — making us one of the larger fully distributed growth-stage startups in the world.</li><li>Proud parents, community organizers, farmers, play in bands, teach yoga, YouTube influencers, former Olympians, and serial entrepreneurs.</li><li>We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.</li><li>Our new collaborators at WorldRemit, another remittance company. We recently joined forces, and we’re excited about the ways we can continue to provide the best service to our users.</li></ul><div><strong><br>Ready to apply?</strong></div><div>Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.<br><br></div><div><strong><em>Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Sendwave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up every day.<br></em></strong><br></div>

Remote Performance Marketing Specialist

<div><strong>DESCRIPTION:</strong></div><div><br></div><div>As a senior SEO specialist at SiteCare, you'll be a go-to resource for both internal and external search engine optimization strategy, client communication, and the creation of a variety of deliverables including keyword strategies, complete website audits, and creative, buzz-generating campaigns from brief to post-launch.</div><div><strong>&nbsp;</strong></div><div>The right person has a thorough understanding of technical SEO but frames it within a larger understanding of digital marketing strategy.</div><div><br>This is a full-time, fully-remote position and compensation is dependent upon experience.</div><div><br>For the Senior SEO Specialist team member to succeed in this role, they must embody SiteCare’s four company values in their day-to-day work:</div><ul><li>Obsessive Communication</li><li>Deliver 101%</li><li>Empower Others</li><li>First-Class Service</li></ul><div><br></div><div><strong>REQUIREMENTS:</strong></div><ul><li>Communicating with clients, helping them understand relevant metrics, what we do, and the progress of their project</li><li>Create highly refined keyword topic strategies that lay the foundation for the rest of a client's SEO project</li><li>Performing thorough, detailed website analysis, identifying current problems and opportunities, with a focus on crawlability, site architecture, and site content</li><li>Create monthly and quarterly reports for clients that include an analysis of campaign performance along with strategic recommendations for continual improvement</li><li>Performing competitive research, identifying what the client's competitors are doing right, what they're doing wrong, and how these tactics influence the client</li><li>Participating in strategic brainstorming sessions and leading the lead generation team in the creation and execution of off-page campaigns that drive awareness, build buzz, and indicate relevance to the search engines</li><li>Staying up to date on current industry practices, news, and algorithm updates</li><li>Training other employees in on-page and off-page SEO beneficial skills</li><li>When needed, the ability to write coherent, compelling copy that is not only keyword-rich but also user-friendly</li><li>An understanding of social media and its role in SEO</li><li>An understanding of UX and its impact on SEO</li></ul><div>&nbsp;</div><div><strong>EXPERIENCE WITH:</strong></div><ul><li>Working alongside external clients</li><li>A working knowledge of HTML &amp; CSS</li><li>Conversion Rate Optimization (CRO)</li><li>Google Tag Manager, Search Console, Google Analytics, and additional SEO related tools (Ahrefs, Moz, Screaming Frog)</li><li>Editing content within content management systems</li></ul><div><strong><br>BENEFITS:</strong></div><ul><li>A market-related salary based on your experience</li><li>We’re a fully remote team with team members located in the US and South Africa.</li><li>Work from wherever you have access to a fast internet connection.</li><li>Quarterly profit distributions</li><li>Quarterly personal development stipend of $200</li><li>A technology stipend of $2000 for all new hires and a $1200 refresher stipend every 2 years.</li></ul>

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