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<p>Title:&nbsp;<strong>Data Processing Liaison</strong>&nbsp;(Work From Home)</p>
<p>Location<strong>:</strong>&nbsp;United States</p>
<p>Full Time</p>
<p><strong>Job Description:</strong></p>
<p>Work for an organization where your career is a force for good!</p>
<p>We are seeking a detail-oriented, mission-driven Data Processing Liaison to support the Gift Processing team. This position is a virtual position and can be located anywhere in the continental US.</p>
<p><strong>What you will be doing:</strong></p>
<ul>
<li>Analyze business and user needs to develop documentation of requirements and translate these into proper system requirement specifications.</li>
<li>Serve as a liaison between the business unit, the Information Technology Department and/or vendor(s).</li>
<li>Provide user support relating to the utilization of the business application in day-to-day operations.</li>
<li>Facilitate user training as required. Ensure applications are optimized to support business objectives and processes.</li>
<li>Participate in efforts related to implementations, releases, and systems modifications. Import and export data.</li>
<li>Ensure high data integrity is maintained and reported.</li>
<li>Analyze and validate data.</li>
<li>Design and prepare customized reports, document report specifications, and ensure standard reporting procedures are aligned with business reporting requirements.</li>
<li>Execute business application-related processes and transactions.</li>
<li>Develop and execute test procedures and cases Assist in the development of performance metrics and project reports.</li>
</ul>
<p><strong>What you will need:</strong></p>
<ul>
<li>Education: Bachelor’s degree required.</li>
<li>Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required.</li>
<li>Skills &amp; Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.</li>
<li>Technical Skills: Proficient in Microsoft Office suite: Word, Excel, Access, and SharePoint. Ability to learn new systems quickly.</li>
<li>Travel: Travel may be required.</li>
</ul>
<p><strong>Physical Requirements:</strong>&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones, and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.</p>
<p><strong>What’s in it for you:</strong><br>
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance your learning.</p>
<ul>
<li>Medical, Dental Vision plans</li>
<li>Paid Family Leave: 12 weeks paid at 80%</li>
<li>PTO + Holidays</li>
<li>401K with 4% match</li>
<li>Employee Assistance</li>
<li>Disability and Insurance: Short + Long Term</li>
<li>Service Awards and recognition</li>
<li>Pay for Performance</li>
</ul>
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Data Processing Liaison at American Red Cross

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			<p><strong>Title: Kanga Account Liaison – SaaS Platform</strong></p>
<p><strong>Location: Remote, US</strong></p>
<p><strong>About Presence</strong></p>
<p>Presence is the leading provider of online speech and occupational therapy, mental health counseling services, and therapy software for preK-12 students. We are dedicated to empowering all who serve children with diverse needs. Our therapists serve students across the country by delivering engaging live online therapy to address IEP goals and other student needs. In addition, our exceptional therapy tools and software are licensed directly by schools, agencies and private practitioners who serve and support children. Founded in 2009, we are a mission-driven growth company backed by Spectrum Equity, TPG’s The Rise Fund, Bain Capital’s Double Impact Fund and Catalyst Investors. Presence has 250+ employees and 2,200+ clinicians working in our network. We are a remote-first workforce with headquarters in NYC, serving schools nationwide.</p>
<h3><strong>The role</strong></h3>
<p>The Kanga Account Liaison (KAL) is an important role within our Kanga SaaS platform team. The KAL will work closely with our Director of Partnership Sales &amp; Customer Success Associates (CSAs) to ensure our Kanga customers and end users are set up for success. The KAL will assist in onboarding, addressing customer issues, and managing end user information. This role directly impacts Presence’s mission of providing valuable services for students across the country. Their attention to detail and passion for customers, providers, and students will increase satisfaction and overall growth.</p>
<h3><strong>What will you do at Presence?</strong></h3>
<ul>
<li>Collaborate with our Kanga Team to provide best-in-class experience for our customers and end users</li>
<li>Assist with onboarding new and returning customers to the Kanga platform by coordinating welcome activities, assisting with training coordination, and resolving sign-up issues</li>
<li>Manage our Kanga users including user upload, modification of access, and deactivation</li>
<li>Help with Kanga user support questions and information on how to access available services.</li>
<li>Improve and advocate for our customers’ experience by identifying opportunities to enhance our service offerings</li>
<li>Help manage contract commitments, changes, and deadlines</li>
<li>Help with FAQs and knowledge base in collaboration with Client Service &amp; Support team</li>
</ul>
<h3><strong>What are we looking for?</strong></h3>
<ul>
<li>1-2 years of experience working in a professional admin job or similar</li>
<li>Exceptional written and verbal communication skills demonstrated through email, conference calls with external clients, internal meetings, and presentations</li>
<li>Proven record of working successfully with teams, both internally and externally</li>
<li>Good judgment about escalating client issues and involving internal groups to meet client needs</li>
<li>Experience with Salesforce or a similar CRM preferred</li>
<li>Proficiency in working with G-Suite (Google Docs, Sheets, Drive), MAC and Microsoft Excel</li>
<li>Bachelor’s Degree or equivalent work experience in customer support, client services, account management or inside sales.</li>
<li>Experience in the education or healthcare industry is a plus</li>
</ul>
<h3><strong>What will help you succeed here?</strong></h3>
<ul>
<li>Passion for helping schools, clinicians and students with diverse needs</li>
<li>Strong self-motivation and entrepreneurial mindset</li>
<li>Flexibility and adaptability – ability to quickly adjust to changing conditions while maintain a high-performance standard</li>
<li>Ability to successfully balance a wide variety of daily tasks and quickly adapt to changing priorities</li>
<li>Experience working in a professional admin job or similar</li>
<li>Ability to communicate via phone and email in a professional manner</li>
<li>Excellent organization skills</li>
<li>Collaborative and inclusive problem-solving skills</li>
<li>Creative, independent thinker with an ability to learn new things, assess problems and identify proactive solutions quickly</li>
<li>Ability to work well with other team members in high-pressure situations with grace, optimism, and a sense of humor</li>
</ul>
<h3><strong>Where is this position located?</strong></h3>
<ul>
<li>Presence’s is headquartered in New York City with our clients located throughout the U.S.</li>
<li>We support remote work from other locations in the US</li>
<li>This position will report directly to the VP of Strategy &amp; Operations</li>
<li>All employees commit to be available on-camera for our Core Working Hours noon-5pm EST M-F.</li>
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Remote liaison Jobs.

Data Processing Liaison at American Red Cross →

American Red Cross

Kanga Account Liaison – SaaS Platform at PresenceLearning →

PresenceLearning