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<div class="p-rich_text_section">Do you have solid programming experience but want to take the next step? Maybe you are interested in switching to web development but haven't yet found the right place? Then look no more, because Magebit is here for you!</div><div class="p-rich_text_section"> Why Magebit? Magebit is a global provider of world-class eCommerce solutions, trusted by Fortune 500 companies. We specialize in development, optimization, customization and support. We also offer website design, digital marketing, and consulting services. The company was founded in 2015 and is headquartered in Northern Europe (Riga, Latvia). </div><div class="p-rich_text_section"> </div><div class="p-rich_text_section">Who are we looking for? A mid-level or senior developer able to cover clients located in timezones other than Europe. </div><div class="p-rich_text_section">The ideal candidate would be able to work 20:
 Apply now and work remotely at Magebit

Magento Developer

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Customer Experience Agent
at hims &amp; hers
Remote, USA
Hims &amp; Hers Health, Inc. (better known as Hims &amp; Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims &amp; Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical carefrom wherever is most convenientfor numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims &amp; Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.
You’ll be a good match for the role on our customer support team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to dive in and join the hustle.
<ul>
<li>Weekend availability required</li>
</ul>
Responsibilities:
<ul>
<li>Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications</li>
<li>Resolve issues in a personalized, accurate and timely manner</li>
<li>Build long-term relationships with our customers by offering advice related to products and services</li>
<li>Become an expert in all things hims &amp; hers products and offerings and maintain up-to-date knowledge in a fast-changing environment</li>
<li>Complete trainings and up-trainings as-needed</li>
<li>Maintain highest level of discretion when dealing with customer issues</li>
<li>Strive to meet and exceed structured performance targets</li>
<li>Report on customer trends and feedback</li>
<li>Complete occasional overtime when needed by the business to maintain SLAs</li>
</ul>
Experience and Skills:
<ul>
<li>2+ years work experience</li>
<li>1+ year experience in a customer-facing support role</li>
<li>Ability to balance attention to detail with efficient execution in a fast-paced environment</li>
<li>Excellent problem solving and communication skills with a high attention to detail and quality</li>
<li>Experience working in multiple systems and successfully navigating multiple sources of information</li>
<li>Possesses a customer-first, eager-to-help approach</li>
<li>Ability to demonstrate strong writing skills, spelling and grammar</li>
<li>Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team</li>
<li>Willingness and ability to work non-standard business hours, including weekends, evenings &amp; holidays</li>
</ul>
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
An estimate of the pay range is $19.50/hr – $23.50/hr. H&amp;H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock units (RSUs) so that H&amp;H employees own a piece of our company.
The actual amount will take into account a range of factors that are considered in making compensation decisions, which include but are not limited to skill sets, experience and training, licensure and certifications, and location.

Customer Experience Agent at Hims & Hers Health, Inc.

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Title: Technical Support Agent
Location: Remote United States
Hi there! We’re PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we’re off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
Position Description
Our New Hartford Call Center is looking for a career-driven individual who likes a fast-paced support roll. This is an entry level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply!
Shift:
Tuesday- Saturday 8:00 am-4:30 pm EST
Why We Need You
<ul>
<li>Provide first level problem solving for Point of Sale hardware and software, including, but not limited to, operational and technical problems</li>
<li>Utilize service management systems gathering and maintaining service incident data</li>
<li>Contribute to the knowledge management system and adhere to and continually review published escalation and work flow procedures based on ISO 9000</li>
<li>Ability to work a variety of shifts, including weekends and holidays, perform to defined standards, carry out special work assignments, and meet all conditions of employment</li>
<li>Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction</li>
<li>Perform customer service administrative task as assigned and understand customer database and processing customer part requests</li>
<li>Decisions are limited and routine for which clearly defined procedures are documented</li>
<li>Must display genuine concern and ownership for customers’ situations</li>
<li>Exercise sound judgement and analytical skills in determining a resolution to problems</li>
<li>Provide and obtain general information which is technical in nature</li>
<li>Work with moderate supervision</li>
<li>Additional contacts are PAR and third-party service management and field engineers</li>
</ul>
What We’re Looking For
<ul>
<li>A minimum of one-year Customer Service experience. Helpdesk experience preferred.</li>
<li>Problem solving, communication skills, typing, and basic Windows computer knowledge is required.</li>
<li>Networking experience is desired.</li>
<li>AAS degree in electronics technology, computer science, or its equivalent is a plus.</li>
<li>A+ certification and Microsoft certifications are also a plus</li>
</ul>
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please click here.

Technical Support Agent at Punchh

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Agent Recruiting &amp; Sourcing Specialist
WORLDWIDE – REMOTE
SPECIALISTS: SPECIAL FORCES OF SCALE – PEOPLE
REMOTE
We are currently looking for this position to be filled asap. We’d like to ask you a few questions to jump start the process and get to know you a bit. We are also currently receiving a lot of applications, so you may not hear from us immediately. Good luck with the hiring process and we’ll be in touch.
What is Invisible?
<ul>
<li>Website :</li>
<li>Blog:</li>
<li>Overview / Sales Deck –</li>
<li>Recorded Demo –</li>
<li>Core Values:</li>
</ul>
Who We Are
We’re Invisible’s Hiring Team. We aim to provide measurable business impact and leverage across all teams of the organization. Our Hiring team’s mission is to seek out, recruit and retain top-notch talent for both our Partner (corporate recruiting) and Agent (high volume recruiting) workforce. Scale is our North Star.
What does it mean to be the Hiring Associate?
The hiring team at Invisible is a fast-paced group of international recruiting experts. Unlike many companies, our candidate pool is literally the entire world. The bulk of our hiring work is focused on high volume candidate sourcing, vetting, and onboarding to support the needs of our well-known clients. We are rapidly scaling, and need a new team member that can hit the ground running.
Required Skills
<ul>
<li>Sourcing&nbsp;: Are you creative at sourcing candidates?</li>
<li>Excellent Communication Skills:&nbsp;Do you write and converse well in English? Have you managed and/or created automated email campaigns?</li>
<li>Recruiting Marketing Experience:&nbsp;Have you written blog posts or articles? Have you managed a social media presence?</li>
<li>Organised and Proactive:</li>
<li>Systems:&nbsp;Have you worked with any ATS? (Greenhouse a plus)</li>
</ul>
Working Times:&nbsp;US (EDT or PDT)
Compensation— $25000/- per annum.

Agent Recruiting and Sourcing Specialist at Invisible Technologies

Title: Customer Experience Agent
Location: Remote, USA
Hims &amp; Hers Health, Inc. (better known as Hims &amp; Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims &amp; Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims &amp; Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . To learn more about our brand and offerings, you can visit forhims.com and forhers.com.
You’ll be a good match for the role on our customer support team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to dive in and join the hustle.
<ul>
<li>Weekend availability required</li>
</ul>
Responsibilities:
<ul>
<li>Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications</li>
<li>Resolve issues in a personalized, accurate and timely manner</li>
<li>Build long-term relationships with our customers by offering advice related to products and services</li>
<li>Become an expert in all things hims &amp; hers products and offerings and maintain up-to-date knowledge in a fast-changing environment</li>
<li>Complete trainings and up-trainings as-needed</li>
<li>Maintain highest level of discretion when dealing with customer issues</li>
<li>Strive to meet and exceed structured performance targets</li>
<li>Report on customer trends and feedback</li>
<li>Complete occasional overtime when needed by the business to maintain SLAs</li>
</ul>
Experience and Skills:
<ul>
<li>2+ years work experience</li>
<li>1+ year experience in a customer-facing support role</li>
<li>Ability to balance attention to detail with efficient execution in a fast-paced environment</li>
<li>Excellent problem solving and communication skills with a high attention to detail and quality</li>
<li>Experience working in multiple systems and successfully navigating multiple sources of information</li>
<li>Possesses a customer-first, eager-to-help approach</li>
<li>Ability to demonstrate strong writing skills, spelling and grammar</li>
<li>Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team</li>
<li>Willingness and ability to work non-standard business hours, including weekends, evenings &amp; holidays</li>
</ul>
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Customer Experience Agent at Hims & Hers - Hims, Inc.

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Overview<a href="https://trellis.co/">Trellis</a> is a full-service eCommerce agency with a single mission: make commerce simple. We help growth-focused companies succeed through strategy, design, development, and performance-based marketing services. As an award-winning, remote-first organization with headquarters in Boston, we’ve had the pleasure of helping some amazing brands succeed in the world of eCommerce and across industries such as apparel, beauty, manufacturing, sports, and many more.Our remote Senior Back-End Software Engineers use their Magento 2 expertise to build and maintain interactive eCommerce stores for our clients. They work with our Project Managers and other engineers to deliver high-quality websites. They bring their platform expertise to solve challenging client needs on a daily basis.Core Responsibilities:<ul><li>Writing clean, reliable, adequately tested co
 Apply now and work remotely at Trellis eCommerce Agency

Magento eCommerce Senior Software Engineer

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Location: US Locations Only; 100% Remote
<h3>Job Description</h3>
As a Breezy HR Customer Success Agent, you’ll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.
We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn’t our style. You can feel free to use your own easygoing voice, and we’ll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.
<h3>What Am I Going to Do All Day?</h3>
This is a full time remote position and we’re looking for someone who can work 11am to 8pm EST.
<ul>
<li>You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.</li>
<li>Since you know it all (and you will!), you’ll be helping our customers achieve their goals inside Breezy the majority of the day. You’ll be walking them through processes and minor hiccups with patience and a sense of humor, but …</li>
<li>You know enough to know when you just&nbsp;don’t&nbsp;know. Then it’ll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You’ll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved.</li>
<li>You’ll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?).</li>
<li>You’ll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.</li>
</ul>
<h3>About You</h3>
<ul>
<li>This isn’t your first rodeo – you should have some experience making customers happy as a primary job function.</li>
<li>You’re enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you’ve got a soft spot for Trello and Intercom, that wouldn’t hurt!)</li>
<li>You’re even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.</li>
</ul>
<h3>About Breezy HR</h3>
<ul>
<li>Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract &amp; hire great employees with less effort.</li>
<li>Grrrrreat benefits.</li>
<li>Inside, we’re a small, agile team chock-full of awesomeness and we’re growing fast.</li>
<li>Working here is completely unlike anything you’ll find in Jacksonville or anywhere in the country… in a very&nbsp;good&nbsp;way. You’ll love it.</li>
</ul>
Location: US Locations Only

Customer Success Agent at Breezy HR

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Call Center Agent – Remote/Work From Home For October 3rd Start Date
locations: Remote
time type: Full time
job requisition id: R43028
Department:
Status: Full time
Benefits Eligible: Yes
Hours Per Week: 40
Schedule Details/Additional Information:
Major Responsibilities:
<ul>
<li>Customer Care and Service Excellence
<ul>
<li>1)Promptly answers all incoming calls and other contact methods with the standard professional department greeting and appropriate scripting, in accordance with Advocate’s Behaviors of Excellence.</li>
<li>2)Offers prompt and efficient assistance to Advocate patients for a variety of services, including: scheduling, canceling, and rescheduling patient appointments, including clinic visits, immunizations, minor procedures, annual physicals/well visits, and urgent/same-day visits. Providing general information regarding advocate clinics and profiles of physicians. Messaging Advocate clinics when necessary; paging providers. Providing updates to patients on prescription refill requests and lab requests. Transferring calls and contacts to registration, medical assistants, health advisors, nursing staff and other internal partners when necessary.</li>
<li>3)Adheres to established work flows for all call types.</li>
<li>4)Performs all job functions in accordance to current HIPAA guidelines.</li>
<li>5)Provides courteous and accurate responses to general inquiries from patients, clinics, physicians, coworkers, and management staff as part of our commitment to excellence in service.</li>
<li>6)Coordinates requests from hospitals, pharmacies, and clinics regarding patient accounts, or transfers these calls and contacts as needed. Actively works with support staff and leadership to achieve the established performance metrics standards.</li>
<li>7)Takes ownership for each contact and provides consistent, high quality customer care. Provides accurate information that exceeds the customer’s expectation. Provides service that matches the marketing image and brand of Advocate Health Care.</li>
<li>8)Reports problems received from patients for possible investigation and correction when subject matter is not in their area of responsibility and an immediate response is necessary.</li>
<li>9)Collaborate with practice sites and other departments to assist the caller in solving their needs.</li>
<li>10)Screens patients for their symptoms by using active listening and effective questioning while utilizing Symptom Checker in the Keona application, and routing the call to a triage nurse.</li>
</ul>
</li>
<li>Other Duties.
<ul>
<li>1)Performs other duties as assigned by the supervisor or manager.</li>
</ul>
</li>
<li>Data entry
<ul>
<li>1)Accurately documents all calls and contacts in the appropriate applications (EPIC- Electronic Medical Record, Perfect Serve- Paging system).</li>
<li>2)Consistently updates patient records in scheduling application to ensure accurate demographics are on file.</li>
<li>3)Electronically verifies and enters insurance coverage as part of the patient appointing and registration process.</li>
</ul>
</li>
<li>Securing Appointment and Messages
<ul>
<li>1)Carefully screens encounters and contacts to ensure the appropriate scheduling of appointment requests for providers in various specialties, including Internal Medicine, Pediatrics, Family Practice, and select others, as well as nurse schedules.</li>
<li>2)Gather information from the callers and submit messages to providers for medication requests, referrals, orders, test results, and general inquiries.</li>
</ul>
</li>
</ul>
Education/Experience Required:
<ul>
<li>High School diploma. 1 to 2 years previous experience in a contact center or similar patient/customer service environment.</li>
</ul>
Knowledge, Skills &amp; Abilities Required:
<ul>
<li>30 to 40 wpm. Excellent communication skills. Basic customer service skills. Basic problem solving skills. Demonstrates accuracy and attention to detail. Self-directed. Ability to handle a high call volume environment while maintaining high performance. Willingness to work flexible hours. Basic computer skills. Experience in Microsoft Word and Excel helpful. Ability to work in a team environment. Ability to follow procedures. Medical terminology knowledge helpful.</li>
<li>N/A</li>
</ul>
Physicial Requirements and Working Conditions:
<ul>
<li>Maintains high energy and a positive attitude. Demonstrates a personal commitment to promoting and providing excellent customer service. Adapts rapidly to change and balances multiple priorities. Thinks quickly and uses appropriate judgment. Possesses excellent interper-sonal skills, diplomacy, and patience while interacting with customers and colleagues. Ability to use computer terminal for extended time frames. Hours may be irregular due to 24/7 operations.</li>
<li>If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.</li>
</ul>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.

Call Center Agent at Advocate Aurora Health

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Healthcare Call Center Agent / Representative
at VillageMD
Remote
Join VillageMD as a Patient Services Representative (Remote)
Join the frontlines of today’s healthcare transformation
Why VillageMD?
At VillageMD, we are looking for a Patient Services Representative for our call center to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we have partnered with many of today’s best primary care physicians. We are equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.
We are creating care that is more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we are looking for individuals who share our sense of premier service excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.
Could this be you?
In this role you will offer inbound and outbound phone support using telephony and EMR system(s). The ideal candidate has experience in a contact center environment and can understand the needs of others to meet those needs with great service and operational processing accuracy. Knowledge of the healthcare industry including clinical terminology, insurance, medical billing processes, and EMR/HIN systems preferred but not required. The ability to have premier service interactions with patients is critical to success in this role, in addition to processing with operational accuracy and excellence.
How you can make a difference
<ul>
<li>Answer all phone calls in a patient, empathetic, and passionately communicative manner</li>
<li>Consistently process requests with the absolute highest degree of operational accuracy</li>
<li>Deliver on a commitment to solve problems with patience and understanding, providing knowledgeable and thoughtful service to exceed expectations</li>
<li>Schedule appointments and demonstrate active listening to identify and analyze client problems, providing information and solutions in a timely manner</li>
<li>Communicate effectively, including appointment details, insurance information, and medical questions via telephone, email, and chat</li>
<li>Ensure that all barriers to care (such as language, transportation restrictions, or financial needs) are addressed</li>
<li>Collect and update new patient’s demographic and insurance information</li>
<li>Provide clear, thorough, and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health records</li>
<li>Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards</li>
<li>Maintain access to the Health Information Exchange (HIN) and other related systems</li>
<li>Use HIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated</li>
<li>Maintain surveillance ticklers and/or works with Health Information Technology to proactively identify the need for patient care</li>
<li>Navigate patient to care, as assigned</li>
</ul>
Skills for success
<ul>
<li>A people-first attitude and premier customer service DNA</li>
<li>A genuine excitement to help patients and process with operational excellence</li>
<li>A problem solver who can confidently troubleshoot and investigate to answer questions or resolve complaints</li>
<li>Confident with system processing and an attention to detail making updates</li>
<li>Communication: speaks clearly, listens and gains clarification when needed, and responds well to questions</li>
<li>Adaptability: handles frequent or unexpected changes with a positive attitude</li>
<li>Self-motivated: energetic, self-starter; can work autonomously</li>
<li>Ability to put yourself in patients’ shoes and advocate for them when necessary</li>
<li>Results oriented: bias for action; demonstrated record of accomplishment of achievement; drive for attainment of superior outcomes</li>
<li>Flexible: able to navigate within ambiguity; solution-oriented communication; conveys thoughts and expresses ideas effectively both verbally and in writing; strong presentation skills</li>
<li>Collaboration: orientation to team-based work product and results</li>
<li>Service: Actively supports others, demonstrates an optimistic, can-do approach to issue resolution</li>
<li>Humility: low ego; engenders trust; respectful</li>
</ul>
Experience to drive change
<ul>
<li>High school diploma or GED</li>
<li>Experience working in a fast paced, high growth call center</li>
<li>Excellent telephone etiquette</li>
<li>Skilled in basic computer operations and EMR</li>
<li>Service center excellence</li>
<li>Experience in the medical or health insurance field preferred</li>
<li>Bilingualin English and Spanish preferred</li>
</ul>
How you will thrive
In addition to competitive salaries, a 401k program with company match, bonus, and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.
Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.
Our unique VillageMD culture how inclusion and diversity make the difference
At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare.We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system.Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Explore your future with VillageMD today.

Healthcare Call Center Agent – Representative at VillageMD

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Location:&nbsp; International, Anywhere; 100% Remote
<h5></h5>
<h6>You’re into gaming? We want you! 
You’re not into gaming? We still want YOU! 
&nbsp;</h6>
<h3>
Your mission</h3>
<ul>
<li>Consulting and customer support for product-specific questions via email and hotline</li>
<li>Cooperation with customers and external sales partners</li>
<li>Independent and comprehensive processing and maintenance of our customer data</li>
<li>General activities in the area of customer support</li>
</ul>
<h3>Your profile</h3>
<ul>
<li>Successfully completed training or similar qualification in customer service, in the commercial field or in the field of hardware or electronics / mechanics.</li>
<li>Fluency in German OR English AND at least one other language:
<ul>
<li>¿También hablas español? ¡Excelente!</li>
<li>Parli anche italiano? Grande!</li>
</ul>
</li>
<li>Precise work ethic and attention to detail</li>
<li>Enjoy teamwork and customer service</li>
<li>Flexibility and commitment</li>
<li>Experience in sim racing or product knowledge is a great advantage</li>
</ul>
<h6>&nbsp; 
You prefer to work remotely? No problem, we will provide the necessary equipment and we take care of occurring travel costs for our team events in Landshut.&nbsp;
You managed to get this far? Congratulations, now it’s your turn, please apply and we will promise to get back to you!</h6>
<h3>Our Offer:</h3>
<ul>
<li>A positive, modern working environment with flat hierarchies</li>
<li>Exciting, international projects in a highly motivated and very collegial team</li>
<li>Personal development opportunities in a future-oriented company</li>
<li>Lots of fun and room to implement your own ideas</li>
<li>Immediate entry with long-term perspectives</li>
</ul>
<a href="https://endor-ag.jobs.personio.de/job/376180?language=&amp;display=en#apply">Apply for this position</a>
<h3>About Us</h3>
Top performance for over 20 years.
We at Endor AG produce and market Simracing products under the brand Fanatec. Our product portfolio includes high-end steering wheels and controllers for game consoles and PCs.
Our employees combine creativity, team spirit, and passion with the profession. Long-term relationships, trust and sustainability, as well as the joy of working together and communication at eye level – these are our core values and shape our mission statement.
Because of all these factors and the family corporate culture, working at Endor is something very special.
Join our team and shape with us the future of simracing!

Technical Support Agent at Endor AG

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Nathan James is looking for a Customer Happiness Agent to join our team and embrace our <a href="https://nathanjames.com/blogs/latest/our-mission" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">mission</a> of providing best-in-class service by helping us curate support experiences that our customers find rare and refreshing.
People-first company, design-first home.
We are a design-first, home furnishing company focusing on the habits of urban dwellers and first-time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.
Because we are a people-first company, we understood the importance of being fully distributed from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career. 
 
<div class="h1" style="margin-top: 30px; margin-bottom: 15px; font-weight: 400; line-height: 1.3em; word-break: break-word; color: #244158;">ABOUT THE ROLE:</div>
As a Customer Happiness Agent, your day-to-day centers around what matters most to Nathan James as a company: people. More specifically for this role, our customers. You'll directly impact our customers and their experience with our company in a variety of ways. You'll support customers as they embark on exciting milestone journeys in their lives, such as furnishing their new apartment or their first home. You'll fuel improvements to our products by collecting and recording valuable insights from your interactions into a database that the rest of the company uses to keep a pulse on what's going well and what needs attention. And as a member of our Customer Happiness Team, you'll have the opportunity to help shape the frameworks and guidelines we use to deliver best-in-class service.
You'll communicate using phone, live chat, SMS, and email with customers who purchase Nathan James products directly from our website or through retail partners like Amazon and Wayfair. You'll help them by answering product questions, assisting them with assembling their furniture, and resolving any issues they may run into after purchasing our products. In addition to supporting our end customers directly, you'll also work with retail partners to solve customer issues and answer questions. As an advocate and the voice for our customers, you'll take raw customer feedback and distill it into meaningful, actionable insights.
During training, we expect you to be proactive in your process and learn quickly. Once fully up-to-speed, our Customer Happiness Agents write an average of 30 emails per day, answer an average of 15 phone calls per day, and handle an average of 10 live chats per day. We'll provide all the support and guidance needed to help set you up for success. We are mindful not to impose strict policies or redundant procedures that create friction for our customers. Instead, we make it as easy as possible for you to give our customers an effortless and extraordinary experience. We even surprise customers who contact us with issues with a box of premium chocolate after seeing their problem through to resolution.
 
<div class="h1" style="margin-top: 30px; margin-bottom: 15px; font-weight: 400; line-height: 1.3em; word-break: break-word; color: #244158;">ABOUT US:</div>
We appreciate that time is our most valuable resource. That’s why with everything we work toward, we try to solve for happiness. However, happiness means a lot of different things to different people. For this reason, we don't define happiness for our team. Instead, we provide the tools and support so anyone can unlock it for themselves. Some of the ways we do that is removing processes and ideologies that get in the way of doing our best work, we design benefits that support a healthy relationship with our work, and we engage with our <a href="https://nathanjames.com/pages/operating-values" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">operating values</a> to guide us in our work. We use these frameworks and more to build a happy and resilient organization. We also understand working for Nathan James isn’t the only function of our lives, and we don’t expect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who values their personal life and identity outside of work. That’s why we don’t create mandatory team hangouts or events. Instead of forcing engagement, we solve for improving collaboration. We collaborate best when we listen and learn from each other. We become stronger when we advocate new perspectives and viewpoints. We focus on what we’re solving for and what’s true, so we don’t create barriers or false expectations that distract us from our <a href="https://nathanjames.com/pages/our-mission" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">mission</a>. We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”. 
<a href="https://www.glassdoor.com/Overview/Working-at-Nathan-James-EI_IE2394685.11,23.htm" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">Check our Glassdoor</a> reviews to hear what the team has to say about working at Nathan James.
 
<div class="h1" style="margin-top: 30px; margin-bottom: 15px; font-weight: 400; line-height: 1.3em; word-break: break-word; color: #244158;">ABOUT YOU:</div>
We’re looking for a natural communicator who finds pleasure in using those skills to help others. You're fluent in English and pride yourself on your ability to communicate clearly and straightforwardly, in both verbal and written forms. 
You know that part of excellent communication is adept listening. You're someone who tends to listen more than you speak, and you listen with the intent to understand, not reply. You have a knack for getting to the root of a customer's request or issue; you ask meaningful questions to understand the motivations driving a customer's actions. 
You are passionate about the impact customer service has on a company and get excited about how you can contribute to larger company goals through your day-to-day interactions with customers. You love helping people and being an internal advocate for the customer. You use empathy and self-awareness to help you intuitively and proactively solve potential customer troubles. You're a critical thinker and a problem solver, going out of your way to help people. You take pride in your resourcefulness and ability to find solutions even when there is no clear path.
You're proficient in multitasking and have experience navigating multiple software applications and technologies simultaneously. You have experience walking customers through troubleshooting steps and can turn customer pain points into insightful and actionable feedback. You're someone who thrives working autonomously and doesn't need much (if any) oversight to get things done. You welcome an environment where you can do great work independently. You have integrity and a strong belief in values-based decisions, always striving to do the right thing for customers. 
This role isn't a springboard into another area at Nathan James. You want to be a part of our support team for a while, and you're excited to contribute to making Nathan James the best-in-class customer happiness brand while continuing to sharpen your skills in a customer-facing position. 
For this role, we’re looking for:
<ul style="margin-top: 15px; margin-bottom: 15px; margin-left: 30px; padding-left: 0px; list-style-position: outside; color: #244158;">
<li style="list-style: inherit;">A minimum of one year working in a customer service role in e-commerce or for a company with a physical product</li>
<li style="list-style: inherit;">A minimum of one year of experience communicating with customers through phone and live chat channels</li>
</ul>
This role requires that you are able to work an 8-hour Eastern Time Zone shift from Tuesday to Saturday or Sunday to Thursday (one weekend day each week). We are looking for someone who is able to work an 11am - 7pm ET shift or later.
You do not need to be within the Eastern Time Zone; however, you must have enough overlap to enable you to work the required hours without impinging on your personal/family life. You must also be flexible and open to shift adjustments as business needs change. This role requires the willingness and ability to work some holidays. Our salaries are competitive for similar roles based in the country you will be working from.
This is a remote role, since we are a remote company. With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best! You’re free to work anywhere that you have a quiet place and a reliable connection to answer customer phone calls. However, this ideal is best coupled with an individual who has a keen ability to self-regulate and self-manage.  Our team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.
If everything you’ve read so far is exciting you in a very natural and not forced way, then you are the type of person to be a key contributor to innovation and scaling a business like Nathan James! 
 
<div class="h1" style="margin-top: 30px; margin-bottom: 15px; font-weight: 400; line-height: 1.3em; word-break: break-word; color: #244158;">BENEFITS &amp; PERKS:   </div>
<a href="https://nathanjames.com/pages/benefits-perks" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">Our benefits</a> aim to support a life well-lived, both at and away from work.
With these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness.
<div class="h1" style="margin-top: 30px; margin-bottom: 15px; font-weight: 400; line-height: 1.3em; word-break: break-word; color: #244158;"> HOW TO APPLY: </div>
Please submit an application <a href="https://airtable.com/shr6W8pyxriG5bzbn" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">here</a> that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us will be given full attention and are highly appreciated. 
We expect to take two weeks to review all applications. If you don’t hear from us by then, we have decided to move forward with other candidates. If we chose to move forward to the next steps in the interview process, you’ll hear from us and advance to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. Then on to an interview.  Our interviews are all remote by video chat, with your future colleagues, on your schedule. 
We aim to make an offer and have this person start by September. 
We appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you. Check us out on LinkedIn <a href="https://www.linkedin.com/company/nathanjames" rel="nofollow" style="touch-action: manipulation; color: #244158; transition: color 150ms ease 0s; text-decoration: none !important;">here</a>!
<img src="https://remotive.com/job/track/1321890/blank.gif?source=google_job" alt=""/>

Customer Happiness Agent

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Location:&nbsp;International, Anywhere; 100% Remote
Nathan James is looking for a Customer Happiness Agent to join our team and embrace our&nbsp;<a href="https://nathanjames.com/blogs/latest/our-mission">mission</a>&nbsp;of providing best-in-class service by helping us curate support experiences that our customers find rare and refreshing.
People-first company, design-first home.
We are a design-first, home furnishing company focusing on the habits of urban dwellers and first-time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.
Because we are a people-first company, we understood the importance of being fully distributed from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career.
<h3>About the Role:</h3>
As a Customer Happiness Agent, your day-to-day centers around what matters most to Nathan James as a company: people. More specifically for this role, our customers. You’ll directly impact our customers and their experience with our company in a variety of ways. You’ll support customers as they embark on exciting milestone journeys in their lives, such as furnishing their new apartment or their first home. You’ll fuel improvements to our products by collecting and recording valuable insights from your interactions into a database that the rest of the company uses to keep a pulse on what’s going well and what needs attention. And as a member of our Customer Happiness Team, you’ll have the opportunity to help shape the frameworks and guidelines we use to deliver best-in-class service.
You’ll communicate using phone, live chat, SMS, and email with customers who purchase Nathan James products directly from our website or through retail partners like Amazon and Wayfair. You’ll help them by answering product questions, assisting them with assembling their furniture, and resolving any issues they may run into after purchasing our products. In addition to supporting our end customers directly, you’ll also work with retail partners to solve customer issues and answer questions. As an advocate and the voice for our customers, you’ll take raw customer feedback and distill it into meaningful, actionable insights.
During training, we expect you to be proactive in your process and learn quickly. Once fully up-to-speed, our Customer Happiness Agents write an average of 30 emails per day, answer an average of 15 phone calls per day, and handle an average of 10 live chats per day. We’ll provide all the support and guidance needed to help set you up for success. We are mindful not to impose strict policies or redundant procedures that create friction for our customers. Instead, we make it as easy as possible for you to give our customers an effortless and extraordinary experience. We even surprise customers who contact us with issues with a box of premium chocolate after seeing their problem through to resolution.
<h3>About Us:</h3>
We appreciate that time is our most valuable resource. That’s why with everything we work toward, we try to solve for happiness. However, happiness means a lot of different things to different people. For this reason, we don’t define happiness for our team. Instead, we provide the tools and support so anyone can unlock it for themselves. Some of the ways we do that is removing processes and ideologies that get in the way of doing our best work, we design benefits that support a healthy relationship with our work, and we engage with our&nbsp;<a href="https://nathanjames.com/pages/operating-values">operating values</a>&nbsp;to guide us in our work. We use these frameworks and more to build a happy and resilient organization.
We also understand working for Nathan James isn’t the only function of our lives, and we don’t expect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who values their personal life and identity outside of work. That’s why we don’t create mandatory team hangouts or events. Instead of forcing engagement, we solve for improving collaboration.
We collaborate best when we listen and learn from each other. We become stronger when we advocate new perspectives and viewpoints. We focus on what we’re solving for and what’s true, so we don’t create barriers or false expectations that distract us from our&nbsp;<a href="https://nathanjames.com/pages/our-mission">mission</a>.&nbsp;We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”.
<a href="https://www.glassdoor.com/Overview/Working-at-Nathan-James-EI_IE2394685.11,23.htm">Check our Glassdoor</a>&nbsp;reviews&nbsp;to hear what the team has to say about working at Nathan James.
<h3>About You:</h3>
We’re looking for&nbsp;a natural communicator who finds pleasure in using those skills to help others. You’re fluent in English and pride yourself on your ability to communicate clearly and straightforwardly, in both verbal and written forms.
You know that part of excellent communication is adept listening. You’re someone who tends to listen more than you speak, and you listen with the intent to understand, not reply. You have a knack for getting to the root of a customer’s request or issue; you ask meaningful questions to understand the motivations driving a customer’s actions.
You are passionate about the impact customer service has on a company and get excited about how you can contribute to larger company goals through your day-to-day interactions with customers. You love helping people and being an internal advocate for the customer. You use empathy and self-awareness to help you intuitively and proactively solve potential customer troubles. You’re a critical thinker and a problem solver, going out of your way to help people. You take pride in your resourcefulness and ability to find solutions even when there is no clear path.
You’re proficient in multitasking and have experience navigating multiple software applications and technologies simultaneously. You have experience walking customers through troubleshooting steps and can turn customer pain points into insightful and actionable feedback. You’re someone who thrives working autonomously and doesn’t need much (if any) oversight to get things done. You welcome an environment where you can do great work independently. You have integrity and a strong belief in values-based decisions, always striving to do the right thing for customers.
This role isn’t a springboard into another area at Nathan James. You want to be a part of our support team for a while, and you’re excited to contribute to making Nathan James the best-in-class customer happiness brand while continuing to sharpen your skills in a customer-facing position.
<h3>For this role, we’re looking for:</h3>
<ul>
<li>A minimum of one year working in a customer service role in e-commerce or for a company with a physical product</li>
<li>A minimum of one year of experience communicating with customers through phone and live chat channels</li>
</ul>
This role requires that you are able to work an 8-hour Eastern Time Zone shift from&nbsp;Tuesday to Saturday&nbsp;or&nbsp;Sunday to Thursday&nbsp;(one weekend day each week). We are looking for someone who is able to work an 11am – 7pm ET shift or later.
You do not need to be within the Eastern Time Zone; however, you must have enough overlap to enable you to work the required hours without impinging on your personal/family life. You must also be flexible and open to shift adjustments as business needs change. This role requires the willingness and ability to work some holidays.&nbsp;Our salaries are competitive for similar roles based in the country you will be working from.
This is a remote role, since we are a remote company.&nbsp;With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best!&nbsp;You’re free to work anywhere that you have a quiet place and a reliable connection to answer customer phone calls.&nbsp;However, this ideal is best coupled with an individual who has a keen ability to self-regulate and self-manage.
Our team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.
If everything you’ve read so far is exciting you in a very natural and not forced way, then you are the type of person to be a key contributor to innovation and scaling a business like Nathan James!
<h3>Benefits &amp; Perks:</h3>
<a href="https://nathanjames.com/pages/benefits-perks">Our benefits</a>&nbsp;aim to support a life well-lived, both at and away from work.
With these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness.
<h3>How to Apply:</h3>
Please submit an application&nbsp;<a href="https://airtable.com/shr6W8pyxriG5bzbn">here</a>&nbsp;that speaks directly to this position.&nbsp;There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us will be given full attention and are highly appreciated.
We expect to take two weeks to review all applications. If you don’t hear from us by then, we have decided to move forward with other candidates.
If we chose to move forward to the next steps in the interview process, you’ll hear from us and advance to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. Then on to an interview.&nbsp; Our interviews are all remote by video chat, with your future colleagues, on your schedule.
We aim to make an offer and have this person start by September.
We appreciate your consideration in having Nathan James be part of your career.&nbsp;Our open conversation starts with this post. We look forward to hearing from you.
Check us out on LinkedIn&nbsp;<a href="https://www.linkedin.com/company/nathanjames">here</a>!

Customer Happiness Agent at Nathan James

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US-Remote – Work from Home – US
Category
Customer Service/Support
<h3>Why Working Solutions</h3>
Working Solutions seeks detail-oriented independent contractors with strong working knowledge of GDS software to assist travelers and travel agents with plan changes happening during travel. This is a remote, independent contractor role that provides customer support through inbound and outbound phone calls.
At Working Solutions, we work with top national brands to humanize their customer experience. When you join our network of remote customer care pros aka the WooHoo! Crew, you will have access to work on different contracts exclusive to Working Solutions.
<h3>Why join the WooHoo! Crew? There are many perks to contracting with us:</h3>
<ul>
<li>Work from home</li>
<li>No hassles of commuting</li>
<li>Schedule your own hours</li>
<li>Work when it’s convenient for you</li>
<li>Gain experience in different industries</li>
<li>High pay rates</li>
</ul>
<h3>About our application process</h3>
This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care pros, you will have exclusive access to view all open contracts.
When you are ready to apply, click Apply Now and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests.
<h3>About our application process</h3>
This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care pros, you will have exclusive access to view all open contracts.
When you are ready to apply, click Apply Now and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests.
<h3>Overview</h3>
Working Solutions travel program supports a global travel, hospitality, and leisure management group. Independent contractors participating in this program will provide attentive and personalized customer support to assist customers who are experiencing changes to their travel plans while they are traveling. Strong working knowledge of GDS software (Native Sabre, Worldspan, and/or Amadeus) is essential to this role.
<h3>Schedule:</h3>
<ul>
<li>Flexible schedule opportunities</li>
<li>Available anytime Monday through Sunday between 5 am and 10 pm CST.</li>
</ul>
<h3>Compensation:</h3>
<ul>
<li>Earn up to $21.60 per productive hour (paid by the minute worked, up to 60 minutes per hour for the maximum rate)</li>
<li>Additional performance-based incentives available</li>
</ul>
<h3>Required Skills</h3>
<ul>
<li>Customer service experience and demonstrated ability to deliver high-quality customer care</li>
<li>Friendly, compassionate tone and professional demeanor</li>
<li>Strong working knowledge of GDS software (Native Sabre, Worldspan, and/or Amadeus)</li>
<li>Experience modifying travel reservations including but not limited to hotel reservations, airfare, transportation, and excursions.</li>
<li>Excellent written and verbal communication skills</li>
<li>Attention to detail</li>
<li>Self-motivated and resourceful</li>
<li>Tech-savvy and avid computer user</li>
</ul>
Important Information
<h3>Technology &amp; Equipment Requirements:</h3>
<ul>
<li>A quiet and secure work environment during working hours</li>
<li>Personal computer with at least 8GB of RAM (no tablet)</li>
<li>A USB headset with microphone</li>
<li>Wired high-speed internet (minimum of 10 Mbps download)</li>
<li>Windows 10 Home, Pro, or Pro for Workstations</li>
<li>Valid antivirus software installed, running, and up to date</li>
<li>Compatible webcam (some client programs)</li>
</ul>
<h3>Work Environment Requirements:</h3>
<ul>
<li>Quiet, uninterrupted space</li>
<li>Organized desk area</li>
</ul>
We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

GDS Travel Agent at Working Solutions

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AEP Customer Care Agent – 082922
<ul>
<li>United States – Remote OK</li>
<li>Full-Time</li>
<li>08G50</li>
</ul>
<ul>
<li>Job Openings</li>
<li>AEP Customer Care Agent – 082922</li>
</ul>
Who We Are:
One of the fastest-growing departments at SelectQuote, Outbound Customer Care Agents have an engaging hybrid role that combines Customer Service &amp; Sales. As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto &amp; Home), Customer Care Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through the utilization of plan benefits. Dynamic liaisons, CCAs serve as the first point of contact for consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto &amp; Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, Outbound CCAs also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans.
What We Offer:
<ul>
<li>The CCA department focuses on post sale calls throughout each division to current policy holders, CCAs have the ability to enjoy a work/life balance outside of a traditional sales role.</li>
<li>High earning potential 1st year average annual income is $50k with additional earning potential during AEP. Top CCAs make well over $85k annually with unlimited growth potential.</li>
<li>Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go!</li>
<li>Benefits Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death &amp; dismemberment (AD&amp;D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location</li>
</ul>
What You Need to be Successful:
<ul>
<li>Strong Work Ethic and Ability to Build Client Relationships</li>
<li>Solutions focused Mindset</li>
<li>Propensity to Advocate for Consumers and Be a Sales Team Liaison</li>
<li>Recent Technology Skills &amp; the Ability to Multi-Task</li>
<li>Coachability &amp; Adaptability</li>
<li>Positivity &amp; Effective Communication Skills</li>
</ul>
Training, Experience, &amp; Necessities:
<ul>
<li>Six months of recent customer service, insurance, call center or work-from-home experience required</li>
<li>Sales experience beneficial but not required</li>
<li>High school diploma or GED required</li>
<li>Accident &amp; Health resident insurance license. If you’re not already licensed, you must become licensed by a given deadline prior to the start date.</li>
<li>Ability to complete AHIP and additional onboarding requirements by a given deadline.</li>
<li>Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date.</li>
</ul>

Customer Care Agent at SelectQuote Insurance Services

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Location:&nbsp; US Locations Only; 100% Remote
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<h3>Who You Are</h3>
Your friends describe you as a “go getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and that our customers come first.
<h3>Who We Are</h3>
As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in 2006 we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest growing (adding new customers all the time), industry-leading, cloud-based campground management and online reservation software companies.
We’re an intentionally small team based in Mount Juliet, TN and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”
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<h3>What You’d Do</h3>
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Besides making incredible software that helps park operators live their BEST lives, we commit to creating dependable relationships with our customers and each other.
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You’d be a CampLife evangelist, providing the kind of solutions that showcase your fantastic problem-solving skills and the best features of our software. You’d listen well and gather important details on phone, email, and chat conversations. You’d use trouble-shooting skills and knowledge of computers and systems to diagnose and quickly find resolutions to customer concerns. And, you’d cheerfully walk them through fixes using non-jargony language.
You’d be the go-to specialist (within the larger Customer Success team) for any accounting-related software issues that arise. You’d have a thorough understanding of how the accounting functions work within our system, the differences between cash and accrual accounting methods, and be able to explain solutions to our customers in plain language.
You’d also enjoy creating proactive training and support for customers before they even know they need it! And, you’d collaborate with our larger team to find ways to make record keeping, financial, and reservation processes so simple for campground owners that they’re able to get back to what they do best—creating unforgettable experiences for their campers.
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While the work is performed remotely, you may need to travel from time-to-time to attend CampLife meetings and events at various locations around the country.
<h3>Necessary Qualifications for the Job</h3>
<ul>
<li>High school diploma or equivalent</li>
<li>At minimum of 2 years of applicable customer service experience</li>
<li>Working knowledge of computer systems, software and applications, and the Internet in general</li>
<li>General knowledge of accounting principles</li>
<li>Accounting or bookkeeping experience preferred</li>
</ul>
<h3>Fitting into the Culture</h3>
Customer Focus
<ul>
<li>Interested in fully resolving questions and issues.</li>
<li>Maintain a friendly demeanor in interactions with others.</li>
</ul>
Humility
<ul>
<li>Demonstrates a fundamental respect for others.</li>
<li>Genuine interest in sharing and learning as a team.</li>
</ul>
Teamwork
<ul>
<li>Wants to build close working relationships with team members.</li>
</ul>
Communication
<ul>
<li>Ability to listen, speak, write, and communicate in English well.</li>
</ul>
Problem Solving
<ul>
<li>Listens carefully to understand questions and concerns.</li>
<li>Diagnoses and quickly find resolutions to customer problems.</li>
<li>Well-organized and pays attention to detail.</li>
</ul>
Technical Knowledge
<ul>
<li>Ability to teach and communicate accounting steps and procedures in CampLife software.</li>
<li>Genuine interest in learning about computer programs and software applications.</li>
<li>Comfortable explaining and teaching computer-related tasks to non-technical individuals.</li>
</ul>
Drive for Results
<ul>
<li>Demonstrated ability to take the initiative and complete work independently.</li>
<li>Resourcefulness to work on multiple tasks simultaneously.</li>
</ul>
<h3>Day-to-day Work Expectations</h3>
Customer Support
<ul>
<li>Develop and maintain a working knowledge of CampLife systems. Learn how to develop rules, utilize reports, and perform basic accounting.</li>
<li>Answer customer questions in a helpful, proactive, friendly, and timely way.</li>
<li>Listen to customers carefully and thoroughly to understand problems.</li>
<li>Use available information and resources to generate solutions.</li>
<li>Provide clear, concise, and effective responses to customers as timely as possible.</li>
<li>Use the ticketing system to review, document, communicate, and update the status of customer support requests. Document specific steps taken to resolve support issues.</li>
<li>Collaborate on problem resolution with other CampLife teams. Escalate support issues to the dev team and other teams as needed.</li>
<li>Actively stay informed about new features, functionality, pricing, and other important points of the software to efficiently provide this information to customers as needed.</li>
</ul>
Accounting Support
<ul>
<li>Maintain a thorough understanding of how the accounting functions work in CampLife software.</li>
<li>Receive and resolve accounting-related questions and support tickets.</li>
<li>Teach and explain accounting steps and procedures to customers in plain language.</li>
<li>Escalate accounting-related system issues to the Dev team as needed.</li>
</ul>
Customer Training
<ul>
<li>Train parks via phone, chat, email, and web conferences.</li>
<li>Assist in the development and improvement of customer training materials.</li>
<li>Use feedback obtained during customer support interactions to assist the dev team in improving system usability and functionality.</li>
</ul>
Quality Assurance
<ul>
<li>Assist in system testing with the software development and marketing teams.</li>
<li>While supporting customers, identify changes that could be made to CampLife systems that could address common issues and provide this feedback to the dev team for consideration.</li>
<li>Comply with the service level agreements (SLAs) that govern the delivery of service to customers.</li>
</ul>
Team Engagement
<ul>
<li>Continuously engage with other members of the CS team to communicate and receive important information.</li>
<li>Attend and engage in customer support team meetings and company events.</li>
<li>Contribute to the fulfillment of department goals and metrics.</li>
</ul>
Perform other duties and complete special projects as assigned.
Pay Type:&nbsp;$16 – $20 per hour
Location:&nbsp;Virtual / Work from home
<h3>Want to be a CampLifer? Fantastic!</h3>
We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:
✓&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A fully remote position (even pre-pandemic!)
✓&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Competitive paid time off plan, including holidays and your birthday
✓&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Health, life, dental, vision, and disability insurance
If this sounds like the type of position that pumps you up (or at least makes you smile) please send a resume and cover letter to&nbsp;<a href="mailto:jobs@CampLife.com">jobs@CampLife.com</a>.
When you send those two items, tell us a bit about yourself:
<ol>
<li>What was the last book you read and how did it impact you?</li>
<li>How would you define an excellent team player?</li>
<li>How have you served others in the past 12 months?</li>
</ol>
We hope to hear from you soon!
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Location: US Locations Only

Friendly Customer Support Agent at CampLife

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Customer Support Agent
Job ID: BH474872
Category: Call Center, Customer Service
Specialty: Other
Customer Support Agent
Requirements
<ul>
<li>Associate degree or equivalent work experience</li>
<li>3+ years experience in data entry</li>
<li>Proficiency with Microsoft Office including Word, Excel, Outlook</li>
</ul>
Responsibilities
<ul>
<li>Understands insurance products, procedures and system capabilities.</li>
<li>Excellent data entry skills with attention to detail and accuracy on a daily basis.</li>
<li>Prints faxes, emails, and file-share documents and categorizes by customer and/or state</li>
<li>Performs daily quality check of completed applications.</li>
<li>Pended applications are documented and followed up on weekly.</li>
<li>Participates as a fully functional team member by learning and performing all team processes.</li>
<li>Motivated to work independently to meet individual productivity goals.</li>
<li>Team player with a consistent positive attitude and demonstrated positive behavior.</li>
<li>Generate enthusiasm around change and adapt quickly when faced with challenges.</li>
<li>Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies. Ensure standards are documented.</li>
<li>Identifies, documents, and takes appropriate actions for resolution of system, process, and printer issues in a timely manner. Ensures information is shared with the rest of the team members.</li>
<li>Supports all department and strategic initiatives for the organization.</li>
<li>Ensures that all team processes are managed with documented standard operating procedures and appropriate resources, with sensitivity is given to ergonomic issues.</li>
<li>Identify, communicate, and proactively work to solve problems or issues.</li>
</ul>
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Type: Temp/Contract
Location: Remote Based

Customer Support Agent at Planet Group

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Location:&nbsp; US Locations Only; 100% Remote
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We’re creating opportunities in every corner of the health care marketplace to improve lives while we’re building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life’s best work.SM
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**$1,500 SIGN-ON BONUS FOR EXTERNAL CANDIDATES**
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)
Energize your career with one of health care’s fastest growing companies.&nbsp;&nbsp;&nbsp;
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this.&nbsp;&nbsp;And with the incredible growth of our business, it’s a dream that can come true. Already one of the world’s leading health care companies,&nbsp;UnitedHealth Group&nbsp;is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.&nbsp;&nbsp;We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas:&nbsp;Optum&nbsp;– a growing part of our family of companies that make&nbsp;UnitedHealth&nbsp;Group&nbsp;a Fortune 5 leader.
Optum&nbsp;helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone – based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with “SCA” must support a Government Service Contract Act (SCA) Agreement.
You’ll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.
<ul>
<li>You must provide verification you hold the appropriate state licenses at point of offer extension, and upon hire you successfully complete our AARP Sales Agent New Hire training class, you may be eligible for a $1,500 sign on bonus.</li>
<li>Your licensed and appointment will be captive through United HealthCare.</li>
</ul>
<h3>Primary Responsibilities:</h3>
<ul>
<li>Provide excellent customer sales experience</li>
<li>Meet established productivity, schedule adherence, and quality standards</li>
<li>Excellent communication skills coupled with the capability to multi-task through several different automation systems is required for the candidate to be successful in the role</li>
<li>Sit at workstation for a long duration using a computer and headset to interact with customers</li>
<li>Conduct research to identify solutions and answers to difficult customer inquiries</li>
<li>Overcome customer objections and compete with yourself and other agents to succeed and hit goals</li>
<li>Resolve customer service inquiries which could include:</li>
<li>Benefit and Eligibility information</li>
<li>Billing and Payment issues</li>
<li>Customer material requests</li>
<li>Identify customer needs and provide solutions that address such needs</li>
<li>Perform cost-benefit and needs analysis of existing &amp; potential customers and make recommendations/present suitable products based on their needs</li>
<li>Upsell products and services to customers when providing telecommunication solutions</li>
</ul>
What are the reasons to consider working for UnitedHealth Group?&nbsp;&nbsp; Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.&nbsp;Some of our offerings include:
<ul>
<li>Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays</li>
<li>Medical Plan options along with participation in a Health Spending Account or a Health Saving account</li>
<li>Dental, Vision, Life&amp; AD&amp;D Insurance along with Short-term disability and Long-Term Disability coverage</li>
<li>401(k) Savings Plan, Employee Stock Purchase Plan</li>
<li>Education Reimbursement</li>
<li>Employee Discounts</li>
<li>Employee Assistance Program</li>
<li>Employee Referral Bonus Program</li>
<li>Hiring immediately</li>
<li>Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)</li>
<li>More information can be downloaded at:&nbsp;<a href="http://uhg.hr/uhgbenefits">http://uhg.hr/uhgbenefits</a></li>
</ul>
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
<h3>Required Qualifications:</h3>
<ul>
<li>High School Diploma / GED (or higher) or 10+ years of equivalent working experience</li>
<li>Health License in your state of residence is required</li>
<li>1+ years of sales experience analyzing and identifying customer needs</li>
<li>Must have a hard wired, high speed internet connection</li>
<li>If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.</li>
</ul>
<h3>Soft Skills:</h3>
<ul>
<li>Experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties</li>
<li>Ability to speak English and Spanish fluently</li>
<li>Ability to navigate a computer while on the phone</li>
<li>Ability to remain focused and productive each day though tasks may be repetitive</li>
<li>Ability to use or quickly adapt to CRM programs and other related computer programs</li>
<li>Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament or mood</li>
<li>Possess strong verbal communication skills including the ability to handle objections</li>
<li>Build positive work relationship with customers to enhance the image and public perception of a company</li>
<li>Goal-oriented with a focus on achieving sales objectives</li>
<li>Competitive personality and self-motivation</li>
</ul>
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
<h3>Careers with Optum.</h3>
Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
*All Telecommuters will&nbsp;be required to adhere to UnitedHealth Group’s Telecommuter Policy
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $18.17&nbsp;to $32.26. The salary range for Connecticut / Nevada residents is $20.00&nbsp;to $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
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