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Pharmacy Support Specialist
REMOTE
OPERATIONS
FULL-TIME
ABOUT US
Circle Medical is a venture-backed Y-Combinator healthcare startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier physicians, engineers, and designers, our medical practice and underlying technology have pioneered how people find and receive care.
Our focus on building directly for our patients and providers to address serious care accessibility issues has enabled us to grow over 3X year-over-year. We’re now using our most recent round of funding from WELL Health, backed by Sir Li Ka-shing, to continue building out our hybrid in-clinic and telemedicine model across all fifty states.
As we enter the hypergrowth phase, we are looking for deeply motivated team players who are driven to solve some of the biggest challenges in healthcare so that people can live longer and healthier lives.
More about us can be found on our website.
WHAT YOU’LL DO:
Serve as a liaison between pharmacies and our Circle Medical patients and patient care coordinators across phone, fax, and other modes of communication.
Introduce and educate pharmacies in markets to Circle Medical and our commitment to quality, evidence-based medicine as a UCSF Health Affiliate.
Advocate for patients and coordinate their prescription requests or follow-ups with pharmacies as needed.
Proactively troubleshoot and provide assistance that impacts the Circle Medical patient-pharmacy experience.
WHAT YOU’LL BRING (Requirements):
Must have a private, professional, and HIPAA-compliant environment for remote work.
At least 2 years experience working in customer service or inside sales in a phone call-heavy environment.
Our partners love phone calls and we want to make sure they can feel your smile across the line.
Prior experience in healthcare and/or startup/technology environment, especially in a HIPAA compliment workplace.
A minimum of a high school diploma or G.E.D and relevant work experience.
English fluency; Excellent verbal and written skills, including grammar, spelling, and punctuation. Experience working with a complex array of software platforms, which includes Google suites, Slack, and more. EMR experience is a plus.
Experience working with and supporting Mac/Apple products.
Ability and eagerness to adapt to a collaborative and fast-paced environment.
A burning passion for delivering an amazing experience for the Circle Medical Community.
A minimum typing speed of 40 words per minute.Ability to maintain a cadence of a minimum of 10 inbound phone calls/hour as well as a specified number of outbound calls dependent on volume and handle 100 chat messages/shift professionally.
Ability to work some holidays and adhere to steady rotation and combination of the following shifts (times listed in PDT):
Sunday – Thursday, 9 AM – 5:30 PM
Tuesday – Saturday, 9 AM – 5:30 PM
Monday – Friday, 6 AM – 1:30 PM
Monday – Friday, 1:30 PM – 9 PM
COMPENSATION:
This is a full-time, remote role and pays a range of $23.00 to $25.00 USD/hr plus stock options, full medical, dental, vision benefits, and paid vacation/holidays.
This is an&nbsp;entry-level position&nbsp;in a fast-growing venture-backed startup with significant opportunity for advancement for the right candidate, and it is also a great opportunity to work closely with physicians (MDs and DOs), physician assistants, and nurse practitioners and gain clinical exposure.
CLOSING
Circle Medical is an equal opportunity employer and affirmatively seeks diversity in its workforce. Circle Medical recruits qualified applicants and advances in the employment of its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Pharmacy Support Specialist at Circle Medical

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Sr. Director Pharmacy Product Management
Dallas, TX 
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Full time
Job Requisition Id: R29006 
Sr. Director Pharmacy Product Management 
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Sr. Director, Pharmacy Product Management
Position Overview 
The Senior Director, Product Management has ownership of a portfolio of products and is accountable for the strategic direction of portfolio and ongoing management for profitability. This position demonstrates an understanding of synergies across the portfolio and how to meet market needs and continue to drive growth by understanding and evaluating enterprise-wide assets to improve our competitive position and drive customer value. The Senior Director, Product Management considers internal and external dynamics when developing recommendations and strategies; critically evaluates information and recommends what should or shouldn’t proceed; and demonstrates systems thinking and can readily identify downstream impacts of decisions and proactively construe alternatives.
The Senior Director, Product Management provides leadership, management, coaching and/or mentoring to others, is an Industry thought leader and practicing subject matter expert. In addition, this role is regularly accountable for the performance of and results through others.
What will be my duties and responsibilities in this job?
<ul>
<li>Ability to initially lead the product vision for new SaaS based Pharmacy Software and Marketplace development teams and serve as the executive sponsor. This will including defining the vision, looking at competitive pressures, aligning to customer desires, working with vendor integration partners, and envisioning new enrollment concepts while working in an agile environment to deliver product as agreed upon by senior pharmacy network business leaders.</li>
<li>Evaluates synergies across the enterprise to maintain a healthy product portfolio that is aligned with the business strategy; Considers partnerships with others for a more comprehensive solution</li>
<li>Vision is forward thinking and based not only on current data but the interpretation of trends and predictive analyses; Considers portfolio adjacencies and impacts of decisions across portfolio and business</li>
<li>Ensures all operational elements of a product are understood and designed to meet product specifications; Documents product operations from product vision to executional expectations in a manner that facilitates rapid implementation and product launches; Validates the high-level vision with the marketplace</li>
<li>Directs market insights and competitive analysis; Analyzes competitor business strategy (e.g., how their strategy is evolving, potential acquisitions and/or partnerships, products in the pipeline) and understands potential impact; Reviews analyses and makes decisions as to impact on the product</li>
<li>Accountable for product performance and quality standards that directly impact financial performance; Evaluates financial analyses, predicts impact of internal and external events on financial performance; assesses risk and decides a course of action; Determines how best to leverage portfolio; Connects financial targets to long-term strategy in portfolio planning</li>
<li>Leads capital requirement assessment; Anticipates product needs per long term product plans; Accountable for product performance as indicated in capital plan</li>
<li>Develops processes that allow for changes and incorporate new learnings; Provides high-level requirements that clearly state the intent/goal and helps team to understand the guardrails; Approves finalized requirement documents</li>
<li>Provides leadership, management, coaching and/or mentoring to others; accountable for the performance of and results through others</li>
</ul>
What are the requirements needed for this position?
<ul>
<li>12 years broad and deep product/project management experience</li>
<li>5 years supervising Project/Product Management teams and directing people and other resources to achieve specific end results within limited timeframes</li>
<li>Bachelor’s Degree required; Master’s Degree preferred</li>
</ul>
What are the critical skills needed?
<ul>
<li>RCM Managed Service or Tech Enabled Service experience preferred</li>
<li>Experience working in a matrixed environment preferred</li>
<li>Design Thinking experience/certification preferred</li>
<li>Proficiency with Microsoft Office, Jira, Confluence, and other product management suites preferred.</li>
<li>Ability to manage the outcome in an agile environment to produce the vision as agreed upon by the collaborative core team and senior pharmacy network business unit leadership.</li>
<li>Ability to collaborate, clearly communicate, and evaluate input from all Change Healthcare stakeholders as well as external customers to derive, explore, define, and translate opportunities into elements of the PDLC process.</li>
<li>Ability and flexibility to work in tandem with peer Product Directors as business focus evolves.</li>
<li>Flexibility to take on additional responsibilities, transition responsibilities, and drive initiatives in an agile development world.</li>
<li>Ability to think broadly and from many perspectives</li>
<li>Ability to clearly present agreed upon strategic direction to executive leadership, core teams, and parallel teams in the Pharmacy Network Business Unit.</li>
<li>Ability to serve as a subject matter expert on the developed solutions with current and prospective customers.</li>
</ul>
How much should I expect to travel?
<ul>
<li>10%</li>
<li>Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement</li>
</ul>
Diversity and Inclusion:
<ul>
<li>At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.</li>
<li>Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity</li>
</ul>
Feeling Inspired? Ready to #MakeAChange? Apply today!
COVID Vaccination Requirements 
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when job-related and consistent with business necessity, we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
About Us 
Careers Transforming the Healthcare System
Who is Change Healthcare? We are a leading technology company inspiring a better healthcare system. Through innovative technology solutions like cutting-edge cloud technology, artificial intelligence, and data insights, we drive better patient outcomes, reduce costs, and create value for our partners. 
Positive Impact and Shared Purpose. Through visionary leadership and a culture of collaboration, we share a common purpose to positively impact our communities by creating a stronger, better coordinated, increasingly collaborative, and more efficient healthcare system.
Employee Experience, Cultural Values, and Total Rewards. We celebrate diversity and earn trust with our employees by promoting innovation at every level within the organization. Our teams are agile, and their work is fast paced and engaging. We’re committed to providing competitive compensation that rewards and recognizes performance, offer well-being programs that empower your overall health, and provide learning and development opportunities to accelerate your professional growth.
Find Your Path. Whether you’re ready to make an impact in technology and product innovation or support our mission to inspire a better healthcare system in a variety of career areas, find your path and accelerate your career. What are you waiting for?

Remote pharmacy Jobs.

Pharmacy Support Specialist at Circle Medical →

Circle Medical

Senior Director Pharmacy Product Management at Change Healthcare →

Change Healthcare