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<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> UTC -4</span>, <span class="listing-tag" id="time_zones"> UTC -3</span><br><br><div>We are looking for a professional, self-motivated and enthusiastic Customer support representative that meets our client's expectations and needs at the same time that they ensure customers have the best possible experience using our system. We are looking for someone that is tech-savvy and uses a friendly approach when interacting with customers.</div><div><strong><br>The Role<br></strong><br></div><ul><li>Professional handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly</li><li>Thoroughly and efficiently gather customer information, access and fulfil customer needs, and educate the customer to prevent the need for future contact.&nbsp;</li><li>Manage and prioritize multiple concerns</li><li>Organize workflow to meet customer timeframes</li><li>Record details of inquiries, comments, and complaints</li><li>Communicate and coordinate with internal departments (Development, sales and QA)</li><li>Handle issues in the best interest of both the customer and the company.</li><li>Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience.&nbsp;</li><li>Demonstrates ownership to resolve challenging customer issues, escalating when necessary</li><li>Demonstrate conflict resolution and negotiation skills</li><li>Ability to determine customer needs and provide appropriate solution</li><li>Working closely with Support Team Leader to deliver the best customer solutions and resolutions in a fast-paced environment with support tickets and chats</li><li>Working closely with other regions to cross-support, communicate and sync</li></ul><div><strong><br>The Profile<br></strong><br></div><ul><li>+2 Years of Customer Support experience</li><li>Strong problem-solving, verbal, and written communication skills (English)</li><li>Analytic and problem-solving personality&nbsp;</li><li>Some experience with calls, online ticketing systems, and technical support 1st and 2nd line support.</li><li>Ability to work independently, but recognize when to escalate things to the management or the rest of the team.&nbsp;</li><li>Ability to communicate clearly and professionally, both verbally and in writing.</li><li>Has “thick skin” and is able to handle complaints and unpleasant customers.</li><li>Good comprehension skills - the ability to clearly understand and state the issues customers present.</li><li>Highly developed sense of integrity and commitment to customer satisfaction.</li><li>Demonstrated passion for excellence with respect to treating and caring for customers.</li><li>Excellent problem-solving and analytical skills</li><li>Aptitude for learning new technologies quickly&nbsp;</li><li>Strong detail orientation and communication/listening skills.</li><li>Fluently speak and write in English</li><li>Possess a strong work ethic and team player mentality.</li><li>Responsible and accountable</li><li>An amazing sense of humour and wants to be part of an in-house team</li></ul><div><strong><br>Computer knowledge/ skills:<br></strong><br></div><ul><li>Some experience working with technical products such as software</li><li>Ability to use a desktop computer system</li><li>Excellent typing skills</li><li>Some knowledge and experience with Ticketing systems, online chats, and email handling queries</li><li>Ability to successfully adapt to changes in the work environment</li><li>Tech-savvy, troubleshooting, diagnosis, and technical review</li><li>Custom integrations, API, IPs, and proxy experience/knowledge are a bonus</li></ul><div><strong><br>What we offer:<br></strong><br></div><ul><li>Competitive salary based on experience- $25K to $29K year</li><li>23 Paid holidays</li><li>Formal training programs</li><li>Career growth opportunities</li><li>Super fun and friendly team</li><li>US working 12 pm to 8 pm EST</li></ul>

Remote B2B Software Customer Support Representative

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span><br><br><div>We are seeking a Business Analyst to join our team at <a href="http://salesflow.io/">Salesflow.io</a>. The ideal candidate will have experience in requirement elicitation and technical user story write-up, and will be responsible for working with our stakeholders to gather, document, and analyse business requirements, and translating those requirements into clear and detailed technical user stories that can guide the development process.&nbsp;</div><div>The ideal candidate can be based in London or an EU Remote, working with a remote international cross-functional team.</div><div><br></div><div><strong><br>Key Responsibilities:</strong></div><ul><li>Eliciting and gathering requirements from stakeholders, such as sales teams, product managers, and customers, to understand their needs and goals for the Salesflow platform.</li><li>Translating these requirements into clear and concise technical user stories that can be understood and implemented by the development team.</li><li>Communicating with the Project Manager and the development team to ensure that the user stories are understood and that any technical questions are answered.</li><li>Collaborating with the Product Manager to prioritise and plan the development of new features and enhancements to the Salesflow platform.</li><li>Acting as a liaison between the development team and other departments, such as marketing and customer support, to ensure that the Salesflow platform meets the needs of all stakeholders.</li><li>Keeping up to date of industry trends and best practices in business analysis and requirements gathering, and incorporating these into the Salesflow development processes.</li><li>Participating in user acceptance testing to ensure that the Salesflow platform meets the needs of its users.</li></ul><div><strong><br>The ideal candidate for this role would have:</strong></div><ul><li>Strong analytical and problem-solving skills</li><li>Excellent communication and collaboration skills</li><li>Experience with business analysis and requirements elicitation</li><li>Familiarity with Agile Scrum development methodologies</li><li>Knowledge of software development concepts and technologies</li><li>Experience with using Atlassian&gt; Jira &amp; Confluence for tasks</li><li>Experience in the sales or sales enablement industry is a plus</li><li>Professional English communication proficiency</li></ul><div><strong><br>Qualifications:</strong></div><ul><li>Bachelor's degree in Business Administration, Computer Science, or a related field</li><li>3+ years of experience as a Business Analyst in a software development / IT environment</li><li>Excellent written and verbal communication skills</li><li>Experience with requirement elicitation and technical user story write-up</li><li>Strong understanding of software development processes and methodologies</li></ul><div><strong><br>We offer:</strong></div><ul><li><strong>Competitive salary:</strong> £27.5 - £35k (Dependent on Experience)</li><li><strong>Working hours:</strong> GMT</li><li><strong>Location:</strong> London or EU Remote (if your location doesn't match the criteria, your application will be dismissed automatically)</li><li>Benefits package</li><li>Opportunity to work with a talented team in a fast-paced, dynamic environment</li></ul><div><br><br></div><div>If you have a passion for technology and a desire to make a real impact, we want to hear from you!</div><div>To apply, please submit your resume and cover letter.</div>

Remote Business Analyst (Requirement Elicitation and Technical User Story Write-up)

<div><strong>ABOUT TRIPPY THE TRAVELING UKULELE</strong></div><div><br></div><div>With the help of its human (Alex), Trippy the Traveling Ukulele is attempting to be the 1st musical instrument in history to play music in every country in the world. Trippy will partner with musicians and artists in every country, while telling stories along the way. You can follow Trippy’s adventures on<a href="https://www.instagram.com/trippythetravelingukulele/"> Instagram</a>,<a href="https://www.youtube.com/@trippythetravelingukulele"> YouTube</a>, and<a href="https://www.tiktok.com/@travelingukulele"> Tiktok</a>. <br><br>Throughout the project, Alex and Trippy will also help raise money for the international non-profit <a href="https://unicefusa.donorsupport.co/-/NAUANVMC">UNICEF</a>, which does incredible work in 190 countries. They have the goal of raising $1 million for Unicef over the course of 10 years, starting in 2023.<br><br>Alex is a former Marketing Executive at a Fortune 100 company and has almost 20 years of experience creating and executing fun viral projects that have been featured in places like the New York Times, Forbes, and TED.com.&nbsp;</div><div><br><strong>POSITION&nbsp;</strong></div><div><br>Trippy and Alex are looking for an energetic, passionate, kind-hearted <strong>Social Media/Digital Marketing Assistant </strong>to help with day-to-day management of Trippy’s social media platforms. This position is 100% fully remote and can easily grow into higher-paying roles and responsibilities as the project evolves.&nbsp;</div><div><br><strong>RESPONSIBILITIES&nbsp;</strong></div><ul><li>Administrative support: answering emails, flagging media requests, helping to schedule meetings with musicians, artists, sponsors, etc.&nbsp;</li><li>Social Media content management: helping respond to comments, helping to upload and schedule videos and posts, and helping to maintain and execute a consistent editorial schedule.&nbsp;</li><li>Marketing/PR campaign execution: work with Trippy’s team to brainstorm and execute fun and out-of-the box marketing + PR campaigns around the world.&nbsp;</li><li>Assist members of the marketing team with content development ideas.&nbsp;</li></ul><div><strong><br>YOUR PROFILE</strong></div><ul><li>Either a 4-year college degree in Business Administration, Marketing, or relevant experience that directly helps with the role.&nbsp;</li><li>Excellent written and verbal communications skills.&nbsp;</li><li>Excellent organizational and time-management skills.&nbsp;</li><li>Ability to work well independently as well as within a team.&nbsp;</li><li>Ability to work hard under tight deadlines, but also know when to take breaks to avoid burnout. This project is a marathon, not a sprint (where consistency is more important than speed).&nbsp;</li><li>2-3+ years of relevant experience preferred, but not necessary for candidates who are highly motivated and excited to learn the behind-the-scenes of the travel influencer industry.&nbsp;</li><li>Positive, creative, transparent, and kind in your words and actions. Uninterested in a “conventional” life path.&nbsp;</li><li>Authorized to work in the US.</li><li>Bonus: An interest in music, travel, and social media&nbsp;</li><li>Bonus: Knowledge of Google suite + Adobe programs like Photoshop and Illustrator, or Canva. &nbsp;</li><li>Bonus: Experience with video editing and photography. &nbsp;</li></ul><div><br></div><div><strong>ABOUT THE JOB&nbsp;</strong></div><div><br></div><ul><li>Salary range: $60k-$70k USD/year, possibly more depending on experience.&nbsp;</li><li>Fully paid travel (flights + housing) covered if/when candidate wants to join Trippy’s team on adventures around the world.&nbsp;</li><li>100% fully remote + paid coworking membership plan (if/when needed).&nbsp;</li><li>Mandatory 15-day paid vacation (so you can truly rest and recharge).</li><li>Yearly wellness and professional development stipend.&nbsp;</li></ul>

Remote Marketing/Social Media Assistant

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> SBT (UTC +11)</span>, <span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span>, <span class="listing-tag" id="time_zones"> MSK (UTC +3)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> FKST (UTC -3)</span>, <span class="listing-tag" id="time_zones"> CEST (UTC +2)</span>, <span class="listing-tag" id="time_zones"> BST (UTC +1)</span>, <span class="listing-tag" id="time_zones"> JST (UTC +9)</span>, <span class="listing-tag" id="time_zones"> CST (UTC +8)</span>, <span class="listing-tag" id="time_zones"> WIB (UTC +7)</span>, <span class="listing-tag" id="time_zones"> MMT (UTC +6:30)</span>, <span class="listing-tag" id="time_zones"> BST (UTC +6)</span>, <span class="listing-tag" id="time_zones"> NPT (UTC +5:45)</span>, <span class="listing-tag" id="time_zones"> IST (UTC +5:30)</span>, <span class="listing-tag" id="time_zones"> UZT (UTC +5)</span>, <span class="listing-tag" id="time_zones"> IRDT (UTC +4:30)</span>, <span class="listing-tag" id="time_zones"> GST (UTC +4)</span>, <span class="listing-tag" id="time_zones"> CVT (UTC -1)</span>, <span class="listing-tag" id="time_zones"> WAT (UTC +1)</span>, <span class="listing-tag" id="time_zones"> SAST (UTC +2)</span>, <span class="listing-tag" id="time_zones"> EAT (UTC +3)</span><br><br><div>OnTheGoSystems <strong>builds state-of-the-art software </strong>that powers millions of websites globally. We’ve been <strong>fully remote </strong>since our launch in 2008 and employ over 100 highly talented individuals worldwide. We’re proud to serve over 200,000 clients.<br><br></div><div>We’re looking for a <strong>Senior DevOps Engineer </strong>to join our team.&nbsp;<br><br></div><div>Our Senior DevOps Engineer will be responsible for helping reach and maintain the standards required to run an enterprise cloud deployment on our various platforms and create an infrastructure that is easily scalable and replicable.&nbsp;<br><br></div><div><strong><em>Requirements&nbsp;</em></strong></div><ul><li>At least 6 years in an IT role with sound DevOps experience</li><li>Extensive experience with AWS</li><li>Proficiency with networks, technologies, infrastructure</li><li>Proficiency with shared storage technologies</li><li>Experience in Gitlab pipelines with CI</li><li>Precise attention to detail</li><li>Highly organized, able to prioritize tasks and handle a high-pressured environment</li><li>Analytical skills</li><li>Problem-solving skills</li></ul><div><br><strong><em>Highly Beneficial<br></em></strong><br></div><div>Experience in providing migration paths from existing infrastructure to Kubernetes.<br><br></div><div><strong><em>Our tech stack</em></strong>&nbsp;<br><br></div><div>AWS | Kubernetes | Docker | Linux | GitLab | Terraform | Packer<br><br></div><div><strong><em>What we offer<br></em></strong><br></div><ul><li>100% remote position</li><li>Competitive salary in USD</li><li>Full-time employment with annual/sick and public holiday leave</li><li>Be part of a team of smart, self-driven individuals</li><li>A home-office setup budget to create or improve your workspace</li><li>An annual budget for health &amp; well being</li><li>Ample opportunity to progress and advance</li><li>Meeting and collaborating with team members across the globe</li></ul>

Remote Senior Dev Ops Engineer

<div>We are looking for a Remote Finance Lead who to design and manage financial solutions and processes for our multi-entity conglomerate of e-commerce brands. For the right person, this is your opportunity to do your best work with a company that values results more than hours worked.</div><div><br></div><div>The salary for this position is between <strong>$70,000 – $90,000 USD </strong>(depending on your level of experience and capabilities) <strong>plus bonuses.&nbsp;</strong></div><div><br></div><div>You can work from anywhere (so long as you deliver results).<br><br><strong>About Our Team&nbsp;</strong></div><div><br></div><div>Red Hot is a private, highly profitable direct-to-consumer marketer of over 5 brands that collectively generate well into the 8-figures each year.&nbsp; The key to our success is our high-performance culture, where people are rewarded for their contributions.&nbsp;</div><div><br></div><div>We are a global team of 50+ A-players who are results-driven, creative thinkers who like to move fast, get the job done, and enjoy improving every day.</div><div><br></div><div>If you love to roll up your sleeves, take on exciting new challenges every day, and drive massive growth… then keep reading.&nbsp;</div><div><br></div><div>Red Hot's Finance Team is looking for a Remote Finance Leadwho will be responsible for day to day accounting job duties such as overseeing sales tax reporting, working with bookkeepers to accurately close out books, setting up new entities, preparing financial reports and ensuring accurate reconciliations.</div><div>&nbsp;<br><br><strong>Benefits &nbsp;</strong></div><div><br></div><div>Bonus pool from company profit share – when you go above and beyond, we reward your contributions.&nbsp;</div><div><br></div><div>3 weeks paid time off each year.&nbsp;</div><div><br></div><div>Freedom to choose when and where you work – we are a results focused company.&nbsp;</div><div><br></div><div>In person meetups in exotic locations with our team – all expenses covered.&nbsp;</div><div><br></div><div>Working with a team of A-players all across the globe.&nbsp;</div><div><br></div><div>Continuously growing your skillsets in an environment that focused on innovation.&nbsp;</div><div><br></div><div>Laptop budget of $2,500 USD (after being with company for a year).&nbsp;</div><div><br></div><div><br></div><div><strong>Position Responsibilities</strong></div><div><br></div><div><strong>AP &amp; AR:</strong> Ensure reconciliations and payments are made in a timely manner. And ensure that Red Hot is getting paid what it owed by key partners.</div><div><br></div><div><strong>Automate:</strong> Develop, automate and take ownership of financial reporting and reconciliation processes that will empower our team to make informed decisions that impact the bottom line.&nbsp;</div><div><br></div><div><strong>Audit &amp; Control:</strong> Establish and enforce internal controls and audits to minimize the risk of negligence and fraud.</div><div><br></div><div><strong>Financial Reports: </strong>Be responsible for the monthly bookkeeping cycle, preparation of key financial reports, expense tracking, and monitoring Media Buy Economics.&nbsp; &nbsp;</div><div><br></div><div><strong>External Communication:</strong> Be the main point of contact with accountants, bookkeepers, and strategic partners.&nbsp;</div><div><br></div><div><strong>Analytical:</strong> Learn about the different "levers" of our company and how they all work together to turn a profit. Develop reports that help us identify opportunities to cut costs, increase free cash flow and promote more margin.&nbsp;</div><div><br></div><div><strong>Infrastructure:</strong> Streamlining banking infrastructure by managing bank accounts, credits cards, and day-to-day financial tools. Leverage tools and automation that improve efficiency and security.&nbsp;</div><div><br></div><div><strong>Processes:</strong> Create and documenting internal processes for day-to-day tasks such as commission payout reconciliations. And improve on existing processes.</div><div><br></div><div>As a leader within our company, you'll have the opportunity to shape the way we do things. And have measurable impact on how we evolve and grow. This is a dynamic role that will require you to roll up your sleeves to solve problems and leverage technology to increase efficiency yet still be able to zoom out and think strategically. One day you could be crunching numbers and preparing financial reports and another you could be re-designing reconciliation processes.&nbsp;</div><div><br></div><div><br></div><div><strong>Must Haves</strong></div><div><br></div><div>An analytical mind that loves numbers, creating order out of chaos, and efficiency.&nbsp;</div><div><br></div><div>Experience working with Quickbooks.&nbsp;</div><div><br></div><div>A bachelor's degree in accounting, finance or similar.</div><div><br></div><div>The ability to work on multiple projects with accuracy and efficiency to meet deadlines.&nbsp;</div><div><br></div><div>The ability to manage up to 20+ entities (each one with their own Quickbooks and each under the same umbrella entity)&nbsp;</div><div><br></div><div>Have strong excel skills: V/H Lookup, Pivot tables, and other formulas.</div><div><br></div><div>Good communication and ability to work in a remote environment with all sorts of people all across the globe.&nbsp;</div><div>&nbsp;</div><div>Capable of balancing the books, making journal entries and preparing financial reports (Balance sheet, Statement of Cash Flows, and Income Statement)</div><div><br></div><div><strong>Big Pluses (But Not Required)&nbsp;</strong></div><div><br></div><div>You have work experience with a direct response marketing or E-commerce company.&nbsp;</div><div><br></div><div>Past remote work experience.&nbsp;</div><div><br></div><div>Past experience working with merchant processors.</div>

Remote Remote Finance Lead

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> SBT (UTC +11)</span>, <span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span>, <span class="listing-tag" id="time_zones"> MSK (UTC +3)</span>, <span class="listing-tag" id="time_zones"> CVT (UTC -1)</span>, <span class="listing-tag" id="time_zones"> WAT (UTC +1)</span>, <span class="listing-tag" id="time_zones"> SAST (UTC +2)</span>, <span class="listing-tag" id="time_zones"> EAT (UTC +3)</span><br><br><div><strong>What are we looking for?</strong></div><div>We are looking for an experienced and technologically informed project manager who can deliver digital platform (i.e. online marketplace) projects within meticulously planned scopes, budgets and time frames.</div><div><br>Our ideal candidate has a proven track record of collaborating with internal and external stakeholders to ensure that product specifications are technically feasible, user-friendly, and aligned with our clients’ business goals. This should be complemented by technical execution skills such as familiarity with an Agile approach to software development.</div><div><br>Your eye for detail, high levels of energy and superior communication skills make you an indispensable link between our clients and our development team. You know how to manage risk and avoid bottlenecks, while driving optimal productivity (e.g. by maintaining a healthy backlog of two to three pre-planned sprints).</div><div><br></div><div><strong>Job Requirements:</strong></div><div><em><br>Responsibilities:</em></div><ul><li>Ownership of full project lifecycle</li><li>Break project scope down into executable tasks, to be assigned with time frames</li><li>Develop detailed project plans to monitor and track progress</li><li>Take the lead in planning meetings, ensuring milestones are met</li><li>Clear roadblocks</li><li>QA of all project deliverables</li><li>Manage changes to project scope, schedule and costs, including impact analysis</li><li>Evaluate and report on project performance</li><li>Manage client relationships; set and manage client expectations</li><li>Escalate issues timeously when necessary</li></ul><div><strong><br></strong><em>Our expectations of you:</em></div><ul><li>5+ years experience of managing digital projects (ideally complex products such as online marketplaces or SaaS platforms)</li><li>5+ years experience of working with technical teams (preferably within a web agency environment)</li><li>2+ years experience of working with Jira</li><li>Certification in Agile methodology and/or Scrum framework</li><li>Managed projects with a minimum budget of £500,000 per year</li><li>Sound understanding of website development, technologies, and testing methodology</li><li>Familiarity with website monitoring, performance, and analytics tools</li><li>Strong understanding of the customer journey and how to map out user flows</li><li>Proven ability to set priorities and deliver high-quality outcomes within a high-volume work environment with strict time constraints</li><li>Proven client liaison and customer service experience</li><li>Ability to interpret technological requirements and communicate them to technical and non-technical customers (internal and external)</li><li>General skills:<ul><li>Organised</li><li>Meticulous</li><li>Data-driven</li><li>Strong interpersonal and communication skills</li><li>Good troubleshooting background and problem-solving skills</li><li>Experience with managing remote teams</li><li>Ability to simplify complex workflows</li></ul></li></ul>

Remote Digital Project Manager (Online Marketplace & Ecommerce)

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> SBT (UTC +11)</span>, <span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span>, <span class="listing-tag" id="time_zones"> MSK (UTC +3)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> FKST (UTC -3)</span>, <span class="listing-tag" id="time_zones"> CEST (UTC +2)</span>, <span class="listing-tag" id="time_zones"> BST (UTC +1)</span>, <span class="listing-tag" id="time_zones"> JST (UTC +9)</span>, <span class="listing-tag" id="time_zones"> CST (UTC +8)</span>, <span class="listing-tag" id="time_zones"> WIB (UTC +7)</span>, <span class="listing-tag" id="time_zones"> MMT (UTC +6:30)</span>, <span class="listing-tag" id="time_zones"> BST (UTC +6)</span>, <span class="listing-tag" id="time_zones"> NPT (UTC +5:45)</span>, <span class="listing-tag" id="time_zones"> IST (UTC +5:30)</span>, <span class="listing-tag" id="time_zones"> UZT (UTC +5)</span>, <span class="listing-tag" id="time_zones"> IRDT (UTC +4:30)</span>, <span class="listing-tag" id="time_zones"> GST (UTC +4)</span>, <span class="listing-tag" id="time_zones"> CVT (UTC -1)</span>, <span class="listing-tag" id="time_zones"> WAT (UTC +1)</span>, <span class="listing-tag" id="time_zones"> SAST (UTC +2)</span>, <span class="listing-tag" id="time_zones"> EAT (UTC +3)</span><br><br><div>Our goal in support is to help clients succeed. We are hiring support experts for <a href="https://wpml.org/">WPML</a> team. You’ll troubleshoot problems and help clients use our products. You’ll be working closely with other supporters, with the development team, and with the documentation team.<br><br></div><div><strong>Being an OnTheGoSystems supporter is about helping people.<br></strong><br></div><div>We work hard and have fun together. We are offering work from home with a very strong team of supporters and developers. Our support team is divided into smaller teams within similar time zones, where supporters can consult and help each other.<br><br></div><div>You will be replying to questions from clients, debugging issues, looking at configurations and code lines, talking to other team members and escalating issues or features to our development teams.<br><br></div><div>You will, of course, need to <strong>know WordPress inside out</strong> including templates, taxonomy, custom post types, and more, and it would be a nice plus if you have some experience with our products (WPML &amp; Toolset).<br><br></div><div>It’s important to be a good team player, an excellent communicator, to be creative, straightforward and honest.&nbsp;<br><br></div><div>You do need a reliable strong internet connection (we have calls daily) and self-discipline, especially when you are almost done but there’s a client reporting an issue that needs debugging.<br><br></div><div>We are looking for people who know what GIT, WP Loop, PhpStorm, Taxonomy and .MO files are, and if they don’t are very happy to learn! We are constantly teaching ourselves new technologies and workflows and we have an intensive training program both for newbies and experienced supporters. Above all, we are looking for people who just <strong>love helping others and get satisfaction from resolving problems</strong>.<br><br></div><div><strong><br>Requirements<br></strong><br></div><div>– At least 2 years of proven experience in a <strong>Technical</strong> Customer support role<br><br></div><div>– Experience building websites using WordPress<br><br></div><div>– Excellent English skills (both written and spoken)<br><br></div><div>– Outstanding problem-solving skills<br><br></div><div>– Being able to work one day over the weekend (not a must-have but a huge advantage)<br><br></div><div><strong><br>What we offer<br></strong><br></div><div>This is a <strong>100% remote position. </strong>Candidates must be self-motivated, focused, and organized to succeed.<br><br></div><ul><li>Be part of a team of smart, self-driven individuals.</li><li>Get a full-time and steady position.</li><li>Meet and collaborate with team members across the globe.</li></ul><div><strong><br>Perks<br></strong><br></div><ul><li>A generous home-office setup budget to create or improve your workspace</li><li>A yearly scholarship</li><li>Kindle device and access to our library</li><li>Paid holidays</li></ul><div>We come from all around the world, from many different cultures, speak dozens of languages, and make beautiful products. We invite you to become part of a special team!<br><br></div>

Remote Experienced WP Technical Supporters

<div>Role:<br><br></div><div>We’re looking for a Digital Project Manager &amp; HubSpot Specialist who will work directly with clients and be their main point of contact and communicate with assertiveness and care both internally and with our clients. Manage projects by working with various departments to achieve results, and go above and beyond for our clients. Expand your HubSpot knowledge and practice by performing certain actions in HubSpot on behalf of our clients.</div><div><br>Responsibilities:<br><br></div><ul><li>Work on “behind-the-scenes” client tasks like building emails, workflows, blogs, etc.&nbsp;</li><li>Work with internal teams as needed (for example, project managers to ensure projects stay on track, content team for writing email workflows, or our back-end engineers for data migrations or complex integrations).</li><li>Plan, coordinate, and oversee projects with a wide variety of tasks, work with cross-functional teams and ensure all targets and requirements are met and completed on schedule and within budget. Managing scope creep is your responsibility.&nbsp;</li><li>Communicate regularly with the client regarding project scope and proactively yet kindly manage client expectations about what is included in the scope and what is not.&nbsp;</li><li>Be our clients' primary point of contact and engage them in (8-10) live training sessions per week to ensure they get the most out of HubSpot.</li><li>Own multiple projects concurrently.&nbsp;</li><li>Projects you will be managing include website projects (from onboarding and goal setting to wireframing, copy, design, HubSpot implementation, QA, and launch), marketing campaigns (including graphic design, ads, SEO), complex integration work, and more. This means you will manage the internal resources and keep things on track, it doesn’t mean being an expert in all these fields.</li><li>Proactively develop, implement, and monitor new and/or existing processes that improve cross-functional alignment, effectiveness, and decision-making.</li><li>Create handbooks for our clients</li><li>HubMasters Program: Play a major role in this program's function, communication with clients, running live group sessions, etc.&nbsp;</li></ul><div><br>Results:&nbsp;<br><br></div><ul><li>All projects in your care run smoothly and budgets are maintained carefully</li><li>Results are communicated on a regular cadence through detailed and insightful reports</li><li>Client satisfaction is high on all your projects</li><li>Our SOP &amp; Process database grows with your assistance</li></ul><div><br>Requirements:<br><br></div><ul><li>3+ years of project management experience. Agency experience is a plus.&nbsp;</li><li>In-depth HubSpot experience and the ability to train others on HubSpot’s many features and all Hubs.</li><li>Proven ability to manage multiple projects and consistently meet deadlines</li><li>Tech-savvy. Ability to quickly figure things out on your own when working with various tools. This is crucial for this position.&nbsp;</li><li>Accountable, mature, responsible, organized and delivers on promises.</li><li>Strong client management skills with an assertive yet empathic presence.</li><li>Experience working in a fast-paced environment while being able to manage and prioritize changing deadlines.</li><li>Possess the passion for helping businesses succeed through a commitment to continuous improvement, critical thinking, reliance on facts (not just data), and rolling up your sleeves to get it done.&nbsp;</li><li>Available during EST mornings and afternoons.</li></ul><div><br>Benefits and Perks:<br><br></div><ul><li>We are a remote-only company.&nbsp;</li><li>We offer full-time positions; we hire you as an employee, no matter where you are in the world.&nbsp;</li><li>Generous compensation package.</li><li>Paid time off and holidays according to your country of residence.&nbsp;</li><li>Rest week each December (we shut down entirely for a week so we can all disconnect)</li><li>Work with a team of high-achievers in a collaborative environment where everyone has a real chance to contribute.&nbsp;</li><li>Work with a highly supportive, accepting, and inclusive founding team.</li></ul><div><br>Our Hiring Process:<br><br></div><div>We value our team member’s time and nurture relationships with them. We promote our team members based on their results, not resumes. Expect this process to be unlike most others.&nbsp;</div><div><br></div><ol><li>Zoom conversation with our Director of Operations to discuss the position, our company, clients, and plan and hear about your experience and abilities, career growth plans, salary expectations, and why you’d like to work with us. &nbsp;</li><li>1-2 more Zoom conversations with our CEO and/or CTO to get to know one another.&nbsp;</li><li>We’ll ask you to complete a short and fair exercise to demonstrate your skills and passion for working with us.&nbsp;</li><li>If we’re a good fit, we’ll send you an offer.&nbsp;</li><li>Reference check - we’ll check references only after sending out an offer letter.</li><li>Once your references come in, we’ll send you a contract and get you onboarded.</li><li>We aim to have an intense yet quick hiring cycle.&nbsp;</li></ol>

Remote Digital Project Manager & HubSpot Specialist

<div><br>Role:<br><br></div><div>We’re looking for a Technical Project Manager who will work directly with clients and be their main point of contact and communicate with assertiveness and care, both internally and with our clients. The person in this role will manage projects by working with various departments to achieve results and go above and beyond for our clients.&nbsp;</div><div><br>Responsibilities:<br><br></div><ul><li>Define project scope, deliverables, milestones, roles, and responsibilities in collaboration with key stakeholders.</li><li>Manage projects with top-down oversight throughout their duration and ensure their successful completion.</li><li>Projects you will be managing include website projects, complex integration work, and more.</li><li>Monitor project progress continuously and create weekly, detailed reports on measurable items, such as milestones and deliverables.</li><li>Develop and plan projects. This includes, but is not limited to, identifying milestones, ensuring the team is not over capacity, assigning tasks to the correct people, etc. &nbsp;</li><li>A fundamental understanding of UML and BPMN 2.0 is desirable, and the ability to document requirements in detail and produce data flow diagrams is required.&nbsp;</li><li>Write detailed, meticulous briefs for contractors, freelancers, and/or employees for technical work.</li><li>Plan, coordinate, and oversee projects with a wide variety of tasks, work with cross-functional teams and ensure all targets and requirements are met and completed on schedule and within budget. Managing scope creep is your responsibility.&nbsp;</li><li>Communicate regularly with the client regarding project scope and proactively yet kindly manage client expectations about what is included in the scope and what is not.&nbsp;</li><li>Be our clients' primary point of contact and engage them in (8-10) live training sessions per week to ensure they get the most out of HubSpot.</li><li>Own multiple projects concurrently.&nbsp;</li><li>Proactively develop, implement, and monitor new and/or existing processes that improve cross-functional alignment, effectiveness, and decision-making.</li><li>Document our processes regularly (create SOPs and handbooks for our team and clients).</li><li>Train additional members as required.&nbsp;</li></ul><div><br>Results:&nbsp;<br><br></div><ul><li>All projects in your care run smoothly and budgets are maintained carefully.</li><li>Results are communicated on a regular cadence through detailed and insightful reports.</li><li>Client satisfaction is high on all your projects.</li><li>Actively participate in creating efficiencies in project delivery, documenting internal processes, and recommending improvements when needed.</li></ul><div><br>Requirements:<br><br></div><ul><li>3+ years of project management experience is desirable. Agency experience is a plus.&nbsp;</li><li>A degree in information technology, business management, or a related field is desirable, but proven work experience is valued above all.</li><li>Prior experience working with HubSpot is desirable. Prior experience working in any CRM, ERP, or Service management software is required and the ability to clearly communicate how and why the systems were used is beneficial.</li><li>Possesses fundamental understanding in the areas of web development, process management, contact management systems, APIs, databases, and system design.</li><li>Proven ability to manage multiple projects and consistently meet deadlines.</li><li>Tech-savvy. Ability to quickly figure things out on your own when working with various tools. This is crucial for this position.&nbsp;</li><li>Accountable, mature, responsible, organized and delivers on promises.</li><li>Strong client management skills with an assertive yet empathic presence.</li><li>Experience working in a fast-paced environment while being able to manage and prioritize changing deadlines.</li><li>Possess the passion for helping businesses succeed through a commitment to continuous improvement, critical thinking, reliance on facts (not just data), and rolling up your sleeves to get it done.&nbsp;</li><li>Excellent written and verbal communication skills and the ability to interact professionally with a diverse group.&nbsp;</li></ul>

Remote Technical Project Manager

<div>Please read the Job Description <strong><br><br><br></strong>We are looking for an enthusiastic person to join our amazing customer service team and help Tom’s Key Company grow as a valued team member.&nbsp; The primary focus of this position is helping customers efficiently and effectively through phone, email, live chat, and any other communications methods needed.<br><br></div><div><br>About Tom’s Key Company<br><br></div><div><br>Tom's Key Company (TomsKey.com) is a quickly growing online store that provides do-it-yourself spare car keys and remote fob solutions to vehicle owners in USA and Canada. This enables customers to save money over expensive dealership prices for an extra key or remote. &nbsp;<br><br></div><div><strong><br>Role and Responsibilities:<br></strong><br></div><div><br></div><ul><li>Provide exceptional customer service that leaves customers amazed.&nbsp;</li><li>Respond to customers from USA &amp; Canada who call or text us by speaking with customers on the phone or responding to their text.&nbsp; Currently, we use Dialpad for text and phone calls.</li><li>Reply to customers' messages (primarily email and live chat) through helpdesk software. (We use GrooveHQ, similar to Freshdesk and Zendesk)</li><li>Before a sale: Research and answer questions from potential customers.&nbsp;</li><li>After a sale: Communicate with customers to provide great customer service by solving problems, providing order updates, and requesting reviews when a customer has had a great experience.&nbsp;</li><li>Complete administrative tasks such as logging new orders, screening incoming orders for problems, process returns, entering data, and issuing replacement or refunds for orders where appropriate.</li><li>Perform some basic Shopify tasks such as order fulfillment, canceling an order, editing an order, process refunds, making an invoice, generating discount codes.</li><li>Contribute ideas to make customer service more efficient and consistent.</li><li>Monitor Tom’s Key Company’s social media accounts such as Facebook, Instagram, and Youtube and respond to messages, comments, and inquiries.</li><li>Performs Customer Service Admin/Ad-hoc Tasks when needed.&nbsp;</li><li>Ability to participate in regular team meetings. Typically twice per week.</li><li>Full-time work (40 hours per week). Working hours are flexible but must be willing to work during US daytime (night or graveyard in PH Time) to provide support for customers.&nbsp;</li><li>Coordinate working schedules with other team members to provide coverage for customer service.</li></ul><div><br></div><div><strong><br>Qualifications:&nbsp;<br></strong><br></div><ul><li>Native Spanish Speaker</li><li>Fluent in English</li><li>3 or more years experience in Customer Service through phone and email.</li><li>3 or more years experience in e-commerce as a Customer Service Representative&nbsp;</li><li>Attentive to details.&nbsp;</li><li>Excellent English, both written and verbal skills.&nbsp;</li><li>Comfortable providing support to customers in English via phone.</li><li>Interest in automotive vehicles.&nbsp;</li><li>Have a basic knowledge of and / or experience repairing cars, trucks, motorcycles, or other machinery/electronics. Basic troubleshooting and problem-solving skills are essential.</li><li>Experience with helpdesk and ecommerce software such as:&nbsp;</li><li>Customer support (e.g. Groove HQ, Zendesk, Gorgias, or similar)</li><li>Shopify or Amazon Seller Central</li><li>Knowledgeable in G-Suite applications such as Google Drive, Google Docs, Google Sheets, Google Slides, and Google Meet.&nbsp;</li><li>Ability to empathize with customers and understand their perspectives when solving problems, but still keep the business needs in mind. Willing to make decisions within established boundaries.&nbsp;</li><li>Problem solver and independent worker.&nbsp;</li><li>Passionate about learning. Training will be provided to help this team member learn their role and responsibilities. As a growing company, there is much opportunity to learn new things, including working with minimal supervision and having the initiative to research and learn new things.</li><li>Computer access with high-speed internet.</li></ul><div>How to Apply:</div><div>If you are interested in applying for this job opportunity, submit your Curriculum Vitae through this link&nbsp; https://forms.gle/eHu5jqPKEc8n6ngEA with the subject in your application letter as Amazing Customer Service Representative: Your Name - Car Keys. Explain why you are a great candidate in your cover letter. Good Luck!</div><div><br></div>

Remote Customer Service Representative - Spanish Speaker

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span><br><br><div>About the job<br><br></div><div><br></div><div>Enjoy the flexibility of working from home with the world's first Virtual employment aggregator. Started in 2017, Wishup is India’s first remote employee platform, with a mission to bridge the gap between remote domain experts and global businesses. We promote healthy work-life balance practices to ensure you are always at your best. Please note this is a 1099 Contractor position.</div><div><br></div><div>What you would be doing?</div><ul><li>Maintain client's appointments/calendar/schedule</li><li>Inbox management and organization.</li><li>Prepare presentations and/or spreadsheets reports.</li><li>Social Media management.</li><li>Business operations and Administration assistance - department coordination, workflow/processes, admin activities.</li><li>Primary and Secondary research.</li><li>CRM administration: updates and data entry.</li><li>Travel assistance for the client</li><li>Project management and coordination</li><li>Lead generation, customer service.</li></ul><div><br></div><div>What we're looking for?</div><ul><li>Detail-oriented, organized, and efficient professionals with at least 3 years of work experience.</li><li>Extremely self-motivated with solid time management skills</li><li>Proactive, pragmatic, and resourceful problem solver individuals.</li><li>Trustworthy and reliable.</li><li>Friendly and professional, and efficient communicator.</li><li>Ability to manage multiple priorities and meet or beat deadlines with no errors.</li><li>Tech-savvy and a zeal quick to learn new concepts, tools, and skills.</li><li>Ability to anticipate the needs of others coupled with a strong desire to deliver an excellent experience to the client.</li><li>Adaptable.</li></ul><div><br></div><div>You qualify if you have -&nbsp;</div><ul><li>Bachelor's Degree and experience working remotely preferred.</li><li>Available daily (Mon-Fri) during business hours and can dedicate at least 20 hours/week.</li><li>Experience in business operations, administration, assistant roles, or similar.</li><li>In-home office setup including Mac or PC Computer (including webcam) with minimum 1.0ghz dual-core processor, 8gb, and the most recent version of MS Office installed (all programs; Word, Excel, Outlook, PowerPoint).</li><li>A fast and reliable internet connection recommended speed of 100 Mbps</li><li>Smartphone with email capabilities.</li><li>Designated professional, quiet space.</li></ul><div><br></div><div>We are currently accepting applications for residents of all states in the US and Canada.</div>

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