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PaySimple- Customer Care Professional (Remote, US)
locations
Denver, Colorado PaySimple
Remote, US
time type
Full time
job requisition id
R-102941
Customer Care Professional, PaySimple Remote (US)
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home &amp; Field Services, Health Services, and Fitness &amp; Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/
We are looking for a Customer Care Professional to focus on our PaySimple Product. PaySimple is the leading provider of SaaS Service Commerce solutions for SMBs. Its technology solutions enable businesses to sell products and services, accept payments, automate billing and notifications, and securely manage customer accounts online and on mobile devices.
Nothing makes you feel better than making someone’s day or solving someone’s problem. A fast paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in to a complex problem and come up with a solution.
Responsibilities:
<ul>
<li>Passionately supporting PaySimple’s commitment to creating an outstanding experience for each of our customers</li>
<li>Taking calls, emails, and chat requests from existing PaySimple customers, answering questions, working to resolve issues, and processing account changes</li>
<li>Ad-hoc training for customers</li>
<li>Mastering the PaySimple solution in order to provide customers with guidance on how to best use our product</li>
<li>Expressing empathy for each customer’s situation and working to understand and resolve the issue as quickly as possible</li>
<li>Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off</li>
<li>Reducing cancellations by solving problems and offering solutions to customers experiencing any issues</li>
</ul>
Skills and Experience needed for success in this role:
<ul>
<li>Technical software experience a plus, but not required</li>
<li>Must be friendly, professional, and committed to creating long-term relationships with our customers</li>
<li>Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis</li>
<li>Strong writing and phone skills.</li>
<li>Critical thinker and a willingness to problem-solve</li>
<li>A team player who performs well independently</li>
<li>Ability to multitask, take direction and execute with precision</li>
<li>Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment</li>
</ul>
Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely.Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
<ul>
<li>Flexibility to work where/how you want within your country of employment in-office, remote, or hybrid</li>
<li>Continued investment in your professional development through Udemy</li>
<li>Robust health and wellness benefits, including an annual wellness stipend</li>
<li>401k with up to a 4% match and immediate vesting</li>
<li>Flexible and generous (FTO) time-off</li>
<li>Employee Stock Purchase Program</li>
<li>Student Loan Repayment Program</li>
</ul>
Compensation: The target base compensation for this position is $19.00 to $21.00 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Customer Care Professional at PaySimple

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Professional/Physician Coder
Remote
Full time
JR-10023
Professional/Physician Coder
About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News &amp; World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia.
Job Description:
Physician Coder:
The Physician Coder is responsible for reviewing physician documentation and assigning appropriate Evaluation and Management (E/M) code, ICD-10 diagnosis, and CPT codes. Works with physicians to obtain documentation that complies with coding guidelines and compliance standards.
Minimum Job Qualifications:
Education: HS Diploma, Associates Degree preferred
Certification(s):
<ul>
<li>CPC (Certified Professional Coder) from the American Association of Professional Coders, OR,</li>
<li>CCS-P by the American Health Information Management Association, OR,</li>
<li>Associate Degree from an approved school for Health Information Technology as outlined with successful completion of the accreditation exam (RHIT), RHIA combined with an AAPC certification (CPC)</li>
</ul>
Experience: 
<ul>
<li>Minimum 3 years’ experience in ICD-10 and CPT Physician coding, preferred</li>
<li>Experience and familiarity in working with diverse facets of medical staff activities</li>
</ul>
Knowledge, Skills, Abilities:
<ul>
<li>Self-starter and well organized</li>
<li>Demonstrated knowledge of current ICD10 diagnosis and CPT procedural coding.</li>
<li>Knowledge of the revenue cycle, charge master, manual coding assignment, encoding software revenue codes, and workflow management. Knowledge of medical terminology, anatomy, and physiology</li>
<li>Strong written and verbal communication skills</li>
<li>Must be willing to travel, as needed</li>
<li>Customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks and priorities and possess leadership skills</li>
</ul>
Preferred Attributes:
<ul>
<li>Additional AAPC Certifications</li>
<li>Oncology coding experience</li>
<li>Previous experience developing and conducting physician and coding educational sessions</li>
<li>Knowledge of cancer specialty medicine coding and reimbursement</li>
<li>Strong written and verbal communication skills</li>
<li>Must be willing to travel, as needed.</li>
<li>Customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks and priorities and possess leadership skills.</li>
</ul>
Pay Range
$23.39 – $38.56
Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility. These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.
City of Hope’s commitment to Diversity, Equity, and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work — and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity – in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.
Visit: Jobs.cancercenter.com to begin your journey.

Professional – Physician Coder at Cancer Treatment Centers of America

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Certified Professional Coder – Primary Care – Remote
Remote
Full Time
Experienced
We are seeking:
1-2 Years of Primary Care including
Internal Medicine, Family Practice, Pediatrics
**We are not considering CPC-A candidates for this role.
Department:&nbsp;Coding
Wage Category:&nbsp;Hourly, Non-Exempt
Reports to:&nbsp;Supervisor, Coding Services
Salary range:&nbsp;Commensurate with experience and geographical location
Location:&nbsp;REMOTE
Job Statement
Under the directions of the Coding Services Supervisor and Manager, this position will be responsible for CPT and ICD-10 coding and ensuring accuracy and maximum reimbursement.
Job Duties
An effective Certified Professional Coder will exemplify the MediRevv Mindset by helping the organization on a whole achieve balance between partners, people, and performance through:
<ul>
<li>Reviews and analyzes patient records according to current compliance policies and providers documents are compliant.</li>
<li>Assigns accurately and sequences appropriately ICD-10 and CPT codes and all applicable modifiers</li>
<li>Contacts clients as appropriate when documentation in the medical record is inadequate, ambiguous or unclear for coding purposes.</li>
<li>Monitors regulatory and payer changes as they apply to diagnostic and procedure coding</li>
<li>Researches and resolves coding related system edits, payer rejections and insurance denials.</li>
<li>Identify system edit, payer rejection and insurance denial trends for client policy and procedure improvement.</li>
<li>Participates in developing, implementing, and reviewing:
<ul>
<li>Programs for coding compliance monitoring</li>
<li>Criteria for benchmark comparisons</li>
<li>Organization’s policies and procedures</li>
<li>Providers clinical documentation improvement</li>
<li>Reports and applications supporting HCC/Risk Adjustment program</li>
</ul>
</li>
<li>Maintains up to date knowledge of the current changes of coding practices by continuing education and reading resource material.</li>
<li>Other innovative and progressive duties as assigned</li>
</ul>
Job Requirements – Knowledge, Skills and Abilities
A successful candidate must have proficient knowledge/capabilities in the following areas:
<ul>
<li>Nationally recognized coding credential including, but not limited to CPC, COC, CCS, CCS-P, RHIA or RHIT through AHIMA/AAPC.</li>
<li>High school diploma or equivalent required.</li>
<li>1-3+ years coding experience required, and outpatient physician and/or multi-specialty coding experience, preferred.</li>
<li>Understanding of all or a combination of ICD-10, CPT, HCPCS, modifiers, medical terminology and HIPAA compliance.</li>
<li>Possess strong written and verbal communication skills to communicate effectively with individuals at all levels of the organization.</li>
<li>Ability to work under general supervision</li>
<li>Ability to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information.</li>
<li>Possess excellent telephone etiquette, presentation skills and problem resolution skills</li>
<li>Computer skills including Microsoft Office Suite</li>
<li>Must be highly organized and detail-oriented</li>
<li>Understands fully the requirements to meet HIPPA regulations. Must treat all patient information and data with complete confidentiality and takes all precaution to secure this information.</li>
<li>Cooperates fully in all risk management activities and investigations for QM purposes.</li>
</ul>

Certified Professional Coder – Primary Care at Tegria

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Care Professional HR Associate
Location: US National – Remote
Honor exists to expand the world’s capacity to care.
We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.
Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.
The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.
Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!
About the Work:
We are looking for a driven and detail-oriented HR Associate. In this role you will work closely with our care operations and recruiting to ensure we are meeting and exceeding all guidelines and needs. We are looking for someone who is passionate about finding new and innovative ways to support our growing workforce. As an HR Associate here at Honor you will help with all aspects of supporting the Care Professional workforce including, but not limited to benefits administration, training, records keeping, payroll, operations, and help maintain compliance with government labor laws and regulations. We are looking to systematize a lot of our practices so we can operate more efficiently as we grow.
Responsibilities
<ul>
<li>Provide HR support, including responding to general HR inquiries, questions about payroll and benefits administration; processing separations; and processing onboarding paperwork for Care Pros ensuring that all compliance documents are accurately recorded and up to date. within designated turnaround times.</li>
<li>Responsible for the full cycle infection control process in partnership with the Trust and Safety and Care Pro HR teams; ensure all clearance guidelines are met in order for Care Professionals to safely return to work.</li>
<li>Responsible for the entire lifecycle of non-work related injuries or illness to include ADA interactive process and disability benefits.</li>
<li>Build positive relationships with Care Pros through excellent and proactive communication.</li>
<li>Maintain Care Pro online profiles in HRIS and Admin and generate reports as needed.</li>
<li>Provide employment verifications, unemployment claims, and answer employee questions about HR-related matters.</li>
<li>Assist in managing HR joint inbox; assign emails to its appropriate team members.</li>
<li>Manage all incoming mail related to unemployment claims, CA – SDI applications, employment verifications, returned paychecks, etc.</li>
<li>Identify HR related issues that require escalation to management; investigate, document and report relevant information.</li>
<li>Review and approve pending changes in Paylocity to ensure smooth payroll processing, including but not limited to demographic changes, direct deposit changes, timecard adjustments or missing hours, and review sick leave requests per assigned market in Honor’s admin platform</li>
<li>Prepare badges, passes, and identification cards, and perform other security-related duties.</li>
</ul>
About you:
To succeed in the role, you’ll need:
<ul>
<li>2+ years of customer service experience</li>
<li>1+ year experience in HR</li>
<li>Bachelor’s degree, HR certificate or equivalent experience</li>
<li>Outstanding communication and interpersonal skills</li>
<li>Strong problem-solver with ability to work independently as well as part of a team</li>
<li>Experience working in a high growth company and the ability to adapt to ongoing change</li>
<li>Exceptional attention to detail and ability to balance multiple assignments</li>
<li>Excellent technical skills and ability to learn new systems quickly</li>
<li>Knowledge of HR best practices, systems, and protocols</li>
<li>Positive, can-do attitude, and professional telephone demeanor</li>
<li>Willingness to work on weekends on a consistent weekly basis</li>
<li>Flexibility to work at least one weekend day is required</li>
</ul>
What’s next?
Honor is remote-friendly! We’re hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you’re looking for a great job that offers you the opportunity to work from home, we’d love to talk to you.

Care Professional HR Associate at Honor Technology

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Professional Fee Women’s Health E/M Coder
Job ID 2022-2797
# of Openings 3
Job Locations US-Virtual/Remote
Category Medical Coding
Minimum Hours Varies
<h3>Overview</h3>
Professional Fee Women’s Health E/M Coding Specialist 
GeBBS Healthcare Solutions, an industry leader in Health Information Management and Revenue Cycle Management solutions, is seeking highly motivated individuals with a passion for excellence and collaboration, for careers in the healthcare industry. Here is your opportunity to be part of this exciting team! GeBBS is looking for a ProFee Women’s Health E/M Coding Specialist.
<h3>Responsibilities</h3>
Coding Information
This position will provide accurate coding services for E/M services and in office or bedside procedures. Coder will be responsible for coding ICD-10-CM, CPT and HCPCS Level II codes. Incoming coder will need to be proficient in the 2021 office visit changes demonstrated by passing an exam.
Position Requirements
The position requires the coder to achieve and maintain a 95% accuracy level and maintain production standards as outlined by service line.
EPIC experience is required.
<h3>Qualifications</h3>
<ul>
<li>Current AAPC or AHIMA certification required </li>
<li>3+ years of experience professional fee OP coding diagnosis and charge review – OB/GYN, General Medicine, Internal Med, Family Practice</li>
<li>Quality and production standards must be met (20 CPH, 95% accuracy)</li>
<li>Flexible hours: Training will be scheduled during the week days.</li>
<li>Immediate availability</li>
<li>Ability to code accurately and maintain a quality score of 95% or greater</li>
<li>Position will be required to pass ProFee coding test</li>
<li>US-Based Candidates only</li>
</ul>
Aviacode provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identification, disability, or genetics. In addition to federal law requirements, Aviacode complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Aviacode expressly prohibits any form of workplace harassment based on protected classes. Improper interference with the ability of Aviacode’s employees to perform their job duties may result in discipline up to and including discharge.

Professional Fee Women’s Health E-M Coder at GeBBS Healthcare Solutions

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Location:&nbsp; International, Anywhere; 100% Remote
“REPS” is looking for an&nbsp;Administrative Professional to join our team as a remote hire!
Do you prefer to work from home instead of commuting to an office?
This is a permanent work-from-home job and we are open to all worldwide locations for our applicants.
We work during and adhere (usually) to US business hours and holidays.
We are currently looking to fill full-time positions but we would consider a part-time or modified schedule for an extremely strong applicant.
<h3>Possible Duties and Responsibilities (Job Dependent &amp; Subject to Applicant Acceptance)</h3>
<ul>
<li>Phone work – inbound and/or outbound lead generation or customer service.</li>
<li>Respond to all types of communications within your position from management as well as customers.</li>
<li>Scheduling and managing a Calendar.</li>
<li>Input/manage information within various databases/softwares.</li>
<li>Conduct follow-up / Quality Assurance communications by phone, email, or chat.</li>
<li>Follow the Client’s criteria and requirements.</li>
</ul>
<h3>Qualifications:</h3>
<ul>
<li>Excellent English Communication Skills</li>
<li>Has phone experience (phone sales or customer service a plus)</li>
<li>US Real Estate knowledge and experience are a BIG plus.</li>
<li>Social media management skills are a plus</li>
<li>Not afraid to ask questions and make decisions.</li>
<li>Can easily adapt to changes.</li>
<li>Punctuality and reliability are very important as well as trustworthiness in a remote environment.</li>
<li>Results-driven and passionate about contributing to top-line revenue growth.</li>
</ul>
<h3>System requirements:</h3>
• 2 Fully Functioning Desktop/Laptop (1 for Backup) 
• Windows 10 [64 Bit Only] or higher 
• 8 GB RAM is required 
• Intel Core i3-2365 M Gen 2 Processor (equivalent) or Higher 
• USB Headset with Noise-Cancelling Feature 
• Wired internet connection of 15 Mbps speed or more 
• Backup internet connection of 15 Mbps speed or more 
• A workstation away from any noise and distractions is required 
• Backup for Power Outage – Generator/UPS or Alternative Location 
• Webcam at least 5 Megapixels 
• An acceptable PING is around the 2ms-40ms mark or lower 
• UPLOAD SPEED should be equal to or faster than your Download Speed. You may contact your ISP provider if it doesn’t meet this

Administrative Professional at Real Estate Project Solutions

Professional Cardiology E/M Coding Specialist
Job ID 2022-2761
# of Openings 1
Job Locations US-Virtual/Remote
Category Medical Coding
Minimum Hours 20
<h3>Overview</h3>
Professional Cardiology E/M Coding Specialist – Part Time
GeBBS Healthcare Solutions, an industry leader in Health Information Management (HIM) and Revenue Cycle Management (RCM) solutions, is seeking highly motivated individuals with a passion for excellence &amp; collaboration for careers in the healthcare industry.
<h3>Responsibilities</h3>
This position will provide high quality ICD-10 E/M and procedure coding for a large multi-specialty client. Coders will be responsible for reviewing the documentation and identifying and abstracting appropriate CPT and ICD-10 codes, for both Cardiology E/M, TEE, echoes, and EKGS, as well as interventional cardiology. Work must be of high quality, maintaining a 95% accuracy rate. Coder will access multiple EMR for various providers and enter coding into the clients coding portal. Coders are responsible for correcting their own denials and provider rebuttals. This position also provides education to providers related to coding and documentation.
<h3>Qualifications</h3>
<ul>
<li>CPC or equivalent through the AAPC or AHIMA required</li>
<li>CEMC preferred, but not required</li>
<li>Must have at least 2 years of active Cardiology E/M experience</li>
<li>Must reside in the US</li>
</ul>
Aviacode provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identification, disability, or genetics. In addition to federal law requirements, Aviacode complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Aviacode expressly prohibits any form of workplace harassment based on protected classes. Improper interference with the ability of Aviacode’s employees to perform their job duties may result in discipline up to and including discharge.

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