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Location:&nbsp; US Select Locations; 100% Remote
VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience.
The Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients’ customers via phone, email, and chat with the phone as the primary focus and channel. The&nbsp;Technical Customer Service Representative is&nbsp;dedicated to providing customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms,&nbsp;providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution. They utilize a variety of resources, tools, and information to navigate customer accounts, research, and review policies courteously and professionally.
This position requires an empathetic, action-oriented, and flexible problem-solver to provide an elevated and personalized customer service experience that supports and reinforces brand standards—always with a focus on providing best-in-class customer service.
This is a remote, work-at-home position.
What You’ll Do
<ul>
<li>Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, and email with phone as the primary focus and channel</li>
<li>With a high level of expertise, positive energy, and a can-do spirit, represent a diverse lineup of products and brands committed to customer service excellence</li>
<li>Create positive customer touchpoints via phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine empathy</li>
<li>Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices and guidelines</li>
<li>Assist with device installation, app setup, and configuration</li>
<li>Conducts initial troubleshooting and technical assistance to customers,&nbsp;resolving basic technical issues,&nbsp;including network connectivity and device configuration&nbsp;and escalating complex problems to higher support levels when necessary</li>
<li>Attend training and meetings as required to stay up to date with new information about the brand, products, services, processes, and policies</li>
<li>Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, productivity, etc.</li>
<li>Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.</li>
</ul>
What You’ll Need
<ul>
<li>1+ years of demonstrated experience and success in customer service</li>
<li>High School diploma or equivalent</li>
<li>Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and has the with the ability to learn new technology quickly</li>
<li>Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics</li>
<li>Polite, friendly, and courteous demeanor when engaged with customers via phone, email, SMS or chat.</li>
<li>Responds positively to change, accepting of coaching and feedback, embracing and using new learning to accomplish complex or difficult challenges</li>
<li>Detail-oriented with a focus on quality and accuracy, and has a strong sense of urgency to meet goals</li>
<li>Able to accurately document customer interaction details with limited errors</li>
<li>Can type at least 35 WPM with proper spelling and grammar</li>
<li>A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time</li>
<li>Currently reside in AR, AZ, FL, GA, IL, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in a virtual contact center environment</li>
<li>Experience with troubleshooting apps on both iOS and Android platforms preferred</li>
</ul>
Training Requirements
Virtual training starts March 22, 2024, from 12pm–7pm ET, Monday–Friday. Training is paid.
Compensation &amp; Benefits
$16.00 per hour for a Technical Customer Service Representative, Level 1.
Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts and life insurance.
Who We Are
At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.
VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

Technical Customer Service Representative at VIPdesk Connect

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Title: Sales Development Representative
Location: Remote (United States)
Job Description:
Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We’re looking for a self-starting, goal-oriented Sales Development Representative (SDR) to join our growing sales team, playing the crucial role of breaking into new accounts and fostering relationships with multiple contacts within all levels of our target customer segments. This individual will need to understand our product inside and out, demonstrate its value to a variety of educational stakeholders, and convert interested parties into satisfied clients.
Key Responsibilities:
<ul>
<li>Drive NoRedInks growth through outbound prospecting efforts, generating sales-qualified leads that will turn into opportunities and closed partnerships with schools and districts</li>
<li>Be tenacious, conduct follow-up calls and emails until meetings are set</li>
<li>Exemplify NoRedInks mission and values in your day-to-day work</li>
<li>Articulate NoRedInks business value proposition to decision-makers to assess buying interest</li>
<li>Research accounts, identify key players, and generate interest</li>
<li>Conduct high-level conversations with senior-level executives</li>
</ul>
About You:
<ul>
<li>Have a track record of top performance and exceeding expectations</li>
<li>Take pride in your written and oral communication skills</li>
<li>Pick up new technologies quickly and ideally have experience using Salesforce</li>
<li>Youre outgoing, creative, and tenacious</li>
<li>Bring passion, work ethic, and a desire to make a difference</li>
<li>Have a degree from a four-year college or university</li>
</ul>
Bonus:
<ul>
<li>Experience working with Salesforce or any other intricate CRM</li>
<li>Experience cold-calling and cold-emailing</li>
<li>1+ years of experience in B2B software sales</li>
</ul>
What NoRedInk Offers:
<ul>
<li>A competitive salary and equity package in a well-funded startup with a strong product-market fit</li>
<li>Excellent health, vision, and dental benefits (U.S. Only)</li>
<li>100% remote work environment</li>
<li>Flexible PTO and paid parental leave</li>
<li>401(k) (U.S. Only)</li>
<li>LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses</li>
<li>Team retreats and events to connect with fun, talented coworkers</li>
<li>The ability to help millions of students and teachers and address a critical societal need</li>
</ul>
About NoRedInk:
NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids’ interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.
NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
Compensation at NoRedInk is robust and includes a full range of benefits, flex PTO, monthly co-working stipends, an initial home-office set up stipend, and generous equity. Our salary ranges are based on factors such as expectations as laid out in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the on-target compensation range, inclusive of base and sales bonus, for this role is $67,500 – $80,000. Please know that if you are
invited to speak with a recruiter at NoRedInk, they will have an open discussion about compensation during your first call to ensure alignment.

Sales Development Representative at NoRedInk

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Bilingual Customer Service Representative (English/Spanish)
Job Location: US
Category
Customer Service
The Customer Service Representative is often the first contact our customer has with HarperCollins Publishers. The Customer Service Representative is empowered to use good judgment in immediate resolution of customer issues with little supervision needed. Our goal is to have each CSR model our core values, respond quickly and accurately to customer inquiries, and to build relationships with internal key contacts and external customers.
Responsibilities
<ul>
<li>Provides Omnichannel support, including customer chat support, answering email inquiries and phone calls, and responding to Social Media messages in both English and Spanish.</li>
<li>Multitasks while maintaining attention to detail and quality.</li>
<li>Utilizes available resources to help users get the most from their product, including macros, frequently asked questions, and knowledge articles.</li>
<li>Exercises appropriate discretion in escalating issues when necessary.</li>
<li>Seeks opportunities to cross-sell or upsell products and services.</li>
<li>Provides accurate customer feedback regarding products and services.</li>
<li>Communicates effectively with internal and external customers and customer support staff.</li>
<li>Provides assistance and support to other areas of the business as needed.</li>
<li>Other duties as assigned.</li>
</ul>
NOTE: Flexible working hours and overtime are required as needed.
Qualifications
<ul>
<li>1+ years of prior customer service experience, required</li>
<li>High School Diploma or equivalent, required; Bachelors Degree, preferred</li>
<li>Bilingual (English/Spanish), required (reading, writing, and speaking)</li>
<li>Call center experience, preferred</li>
<li>Must possess strong verbal and written communication skills; comfortable communicating via phone and chat with both internal and external customers</li>
<li>Proficient in the Microsoft Office Suite; technical aptitude and troubleshooting, preferred</li>
<li>Working knowledge of HarperCollins Publishers products, as well as that of competitors, preferred</li>
<li>Experience with JD Edwards Enterprise One and Microsoft Dynamics CRM, preferred</li>
<li>Excellent telephone etiquette</li>
<li>Must be flexible, detail oriented, and organized</li>
<li>Ability to work independently and as part of a team</li>
<li>Ability to work in a fast paced and quickly changing work environment</li>
<li>Ability to prioritize and multitask</li>
</ul>
HarperCollins Publishers is a company full of people who are passionate about books. When you apply for a position, we want to know why you want to work here, and why you are interested in the job. Thats why cover letters arestrongly preferred.
The salary range for this position is $40,000-$42,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including “elective” benefits employees may select to best fit the needs and personal situations of our diverse workforce.
HarperCollins Publishers is an equal opportunity employer.

Bilingual Customer Service Representative at HarperCollins Publishers

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Customer Contact Center Representative Remote
locations
United States-Remote
time type
Full time
job requisition id
JR0028643
Together we fight for everyones opportunity for a better financial future.
We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyones access to opportunities. The status quo is not good enough we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage Apply Now
Please Note:This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. The individual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires.
Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace Certified as a Great Place to Work by Great Place to Work Institute, named Worlds Most Ethical Companies by Ethisphere Institute, Worlds Most Admired Companies by Fortune magazine, Worlds Best Employer by Forbes, Best Place to Work for Disability Inclusion DEI assessment just to name a few of the reasons why We Are A Different Kind of Company. Come check us out! Take a look at this video to see our environment and meet some of our associates. https://youtu.be/li7VGsLr17E
We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission. Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voyas customers in achieving their retirement goals.
What will you do:
Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Dont know anything about retirement? Well teach you everything you’ll need to know.
How we help you achieve this:
Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) a foundation for career growth.
Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day
Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program
What will your day look like:
Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
You will bring your authentic self to work.
Strive for first call resolution, and take true ownership of customer needs and issues.
Asking as many questions as you need to understanding the customers needs and priorities, and problem-solving in a metric driven environment
Perform multiple tasks/navigate multiple systems simultaneously to service the customers account or troubleshoot their questions and issues
See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there
Knowledge and Experience:
College Degree and 1+ year of customer service experience
Or, in lieu of degree, 3+ years customer service experience
Experience in the Financial Service industry is a bonus but not required
Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up
Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred
Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
Availability to work any shift within the Monday through Friday operating hours of 7:30 am 10pm EST
Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual
What we offer you:
At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program
Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of assessment
Generous paid time off upon hire. 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off
Health, dental, vision and life insurance
Retirement savings- 401(k) Matching and Pension Plan
Paid Training, and Full Benefits with no waiting period; Monday Friday Only, Referral bonuses, Performance Incentives
Employee-Led Councils (ELCs). We have eight ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor diversity-related educational events across our system in conjunction with the Office of Diversity and Inclusion.
Our interview process is hosted virtually and our training programs are currently delivered online. This role is currently remote/home-based. To ensure you are set up for success during this work from home time, a reliable high-speed internet with a wired connection as well as a quiet place to work in your home free of disruption is required. You may be required to work in the office if you do not have an adequate home/work environment and the required internet connection.
Compensation Pay Disclosure:
Voya is committed to pay thats fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidates geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$41,600/year = $20/hour
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. Thats why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
<ul>
<li>Health, dental, vision and life insurance plans</li>
<li>401(k) Savings plan with generous company matching contributions (up to 6%)</li>
<li>Voya Retirement Plan employer paid cash balance retirement plan (4%)</li>
<li>Tuition reimbursement up to $5,250/year</li>
<li>Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.</li>
<li>Paid volunteer time 40 hours per calendar year</li>
</ul>
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
<ul>
<li>Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.</li>
<li>Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.</li>
<li>Team Mentality: Partnering effectively to drive our culture and execute on our common goals.</li>
<li>Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.</li>
<li>Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.</li>
</ul>
Learn more about Critical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Misuse of Voya’s name in fraud schemes

Customer Contact Center Representative at Voya Financial

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Title: Sales Development Representative – Fluent in Portuguese (Remote, USA)
Location: United States (Remote)
JobDescription:
As a Sales Development Representative, we’ll provide you the tools and resources to be successful – but this isn’t the usual SDR role. Our SDR team is the front line of our Go-to-Market organization. You will be a critical part of our Sales Development team, responsible for responding to a range of inbound requests from event registrations to trials and webinar sign-ups. You will understand the needs of our users, and hand off the relationship to an Account Executive when appropriate. You will partner with Sales to develop engagement plans for acquiring new accounts. Identify new client opportunities, listen to clients’ needs, and discuss the impact of our technology with prospects and community members. This role is remote and we are open to all Portuguese-speaking candidates in Canada.
Responsibilities:
<ul>
<li>Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer’s needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive</li>
<li>Create and evolve customized email and social media strategies for outreach to prospects</li>
<li>Build rapport and long-term relationships with users and community members</li>
<li>Maintain a solid understanding of competitors, open source ecosystem, and industry trends</li>
<li>Be comfortable making decisions and working as an autonomous member of a collaborative team</li>
<li>Maintain speedy follow-up on inbound inquiries, responding to user requests within 2 business hours</li>
<li>Solve problems for Grafana users by leveraging discovery, collaboration, and research skills</li>
</ul>
Requirements:
<ul>
<li>Located in the US</li>
<li>Fluency (spoken and written) in English and Portuguese is required. Our ideal candidate is also fluent in Spanish.</li>
<li>Maintain a positive attitude in the face of criticism, rejection, or failure</li>
<li>Proven history of following through with goals and commitments</li>
<li>Quick learner, able to take initiative, excellent at problem solving</li>
<li>Insatiable sense of curiosity, always questioning and digging deeper for answers</li>
<li>Able to think strategically and tactically</li>
<li>Demonstration of success in a non-sales goal-oriented environment</li>
</ul>
Interview Advice
Lets be honest – interviewing is not easy. However, we want you to come prepared and succeed. When we interview, were trying to determine a couple of things:
Would you be successful if you were part of our team?
Will you love working here and be a positive influence on your fellow colleagues?
Will you grow professionally and personally during your time here?
Were looking for people who are curious and passionate about technology, so make sure you invest some time in learning about Grafana Labs. Explore our community, the industry we operate in, what we offer, and how we set ourselves apart.
During your interview, youll be sharing stories about your current and past roles and experiences. The best way to frame this is with the CARR model: Context, Action, Results, Reflection. This allows you to succinctly share the experiences youve gained.
Remember, humility drives learning and we love working with people who are always trying to better themselves. Throughout our interview process, you will receive feedback, and usually directly in the interview. As you move through the interview process, make sure you listen to the feedback you receive and figure out how to incorporate the advice in the next step of the interview.
About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).
Benefits: For more information about the perks and benefits of working at Grafana, please check out ourcareers page.
Equal Opportunity Employer: At Grafana Labs were building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you’re excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways.
We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and were working hard to make sure thats the foundation of our organisation as we grow.

Sales Development Representative at Grafana Labs

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Title: Customer Service Representative
Location: Remote
JobDescription:
At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 300,000 clients on their path to a brighter future. 
While we’re proud of what we’ve already accomplished, we’re searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About The Role
Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finances financial hardship programs. They are Beyonds caring voice to the client and guide them from enrollment through graduation. Our Customer Service Representative possesses a second-to-none work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the clients needs and exceed expectations, our Client Success Department is critical to the success of helping maintain Beyonds white glove service standard.
As a Customer Service Representative, you will complete a four week training program to become an expert in our financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients. The Client Success Specialist role is a remote position.
Our call center is open 7 days a week. The hours are M-F 10:30am-10:00pm CST and Sat/Sun 8:30am-8:00pm CST. The ability to work weekends and evenings is required.
What Youll Do
<ul>
<li>Above all else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment</li>
<li>Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship</li>
<li>Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions</li>
<li>Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner</li>
<li>Work independently and with a team to drive retention of clients through bolstering product knowledge and providing best-in-class service at all times</li>
<li>Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts. Apply various troubleshooting techniques to resolve complicated technical or configuration issues</li>
<li>Continuously learn, interpret and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions.</li>
<li>Meet and exceed client centric performance expectations focused around quality of service and efficiency</li>
<li>Engage with feedback to leader and team to collaborate and streamline workflows</li>
</ul>
What We Look For
<ul>
<li>Bachelors Degree, preferred</li>
<li>Bilingual – Spanish (preferred / not required)</li>
<li>Strong technical aptitude and ability to learn and navigate complex systems</li>
<li>Excellent communication skills (written, verbal, and listening)</li>
<li>You operate with understanding, active listening, patience, empathy and kindness to customers</li>
<li>Strong interpersonal skills and can independently handle routine and complex client inquiries</li>
<li>Have a people-focused approach and solution mindset, youre an effective problem solver.</li>
<li>Effective at time management, planning &amp; organizing tasks</li>
<li>Ability to work from home in a distraction free environment</li>
<li>Reliable, High Speed, Internet connection</li>
</ul>
Why Join Us?
While you make a difference for others, well work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
<ul>
<li>Considerable employer contributions for health, dental, and vision programs</li>
<li>Generous PTO, paid holidays, and paid parental leave</li>
<li>401(k) matching program</li>
<li>Merit advancement opportunities</li>
<li>Career development &amp; training</li>
</ul>
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

Customer Service Representative at Beyond Finance

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Customer Service Representative
Location: Remote USA
<ul>
<li>Full-Time</li>
<li>Rate: $14 USD per hour</li>
</ul>
Job Details
Description
Customer Service Representative will provide service to our nationwide Long Term Care and outside the hospital client base. Will interact with Technologists in the field and also work with reps at our various regional accounts. The Customer Service Representative is an integral part of our operation and works as front line staff with Directors of Nursing and Administration. The CSR will eventually be cross trained to work on the company Dispatch side as well. (Remote Worker)
Position Description:
This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSRs responsibility is to make a concerted effort to listen to the customers needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.
Essential Duties and Responsibilities:
Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.
Provide prompt, accurate and courteous responses to customers
Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
Answer incoming customer service orders as soon as possible
Display active listening and superior customer service skills for both external &amp; internal customers.
Document activity to the DDF system
Consistently check appropriate DDF screen for report results to call back to customer
Display the ability to enter orders manually via our fax process
Display the ability to operate the phone system effectively
Adhere to work schedule
Other duties as assigned
Qualifications Required:
Ability to work independently and as a team
Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
Computer knowledge
Strong customer service skills
Solid communication skills (including verbal, written and listening skills)
Solid problem solving and decision making abilities
Good organizational skills
Execute and prioritize multiple tasks
Professional
Ability to type 35 40 words per minute
Flexible and adaptable to change
Medical terminology / experience preferred but not required
A minimum of a High school Diploma or equivalent required
Must have high speed internet for Remote work
Benefits:
TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:
<ul>
<li>Two weeks of vacation time</li>
<li>Health Insurance after 30 days!</li>
<li>Sick time</li>
<li>8 paid holidays</li>
<li>Same day pay available</li>
<li>Medical insurance allowance, giving you the freedom to customize your plan to fit your needs</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Disability insurance</li>
<li>Company paid life insurance</li>
<li>401(k)</li>
</ul>

Customer Service Representative at TridentCare

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Type: Full-Time 
Workplace: remote 
Job Description:
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.
Ready to join the leader in the Identity and Security space? Saviynt’s cloud-built identity and access governance platform helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. We’re looking for motivated and passionate people to join our Sales Development Representative (SDR) team. #LI-Remote
Job Functions:
<ul>
<li>Outbound prospecting into large Enterprise accounts with a high volume of cold calling. Engage with Senior Decision Makers in Security, Compliance and other key stakeholders via email, LinkedIn, and phone.</li>
<li>Efficiently identify qualified sales opportunities for the field.</li>
<li>Account mapping with field sales and channel partners.</li>
<li>Effectively communicate the value of the Saviynt platform and competitive differentiators.</li>
<li>Maintain detailed/ updated records on lead activity in Salesforce to ensure effective lead development and hand-off to sales.</li>
<li>Collaborate closely with Marketing adhering to inbound lead follow up SLAs.</li>
<li>Provide onsite support at field marketing events.</li>
<li>Meet/exceed KPIs including weekly/monthly/quarterly activity and pipeline development goals.</li>
</ul>
Essential Qualifications:
<ul>
<li>1+ years of Sales Development Experience strongly preferred</li>
<li>Excellent time management and organizational skills.</li>
<li>Comfort making cold calls and navigating through all levels of an organization.</li>
<li>Professional, ambitious, determined and results-oriented mind set.</li>
<li>Experience with sales tools: Salesforce , LinkedIn, Outreach, Salesloft, Zoominfo, Lusha etc.</li>
<li>Ability to travel 5-10% to support field marketing events.</li>
</ul>
This is a total compensation package estimate, including incentive compensation. We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000 to $100,000 annually.
Saviynt is an amazing place to work. We are a high-growth, cloud software company with phenomenal people, that is building the most innovative identity platform in the world. Your time at Saviynt will be worthwhile. You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up. Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment. If you’re resilient and enjoy working in a dynamic high-growth environment you belong with us!
Salary: $80,000 – $100,000 a year 
SalaryDescription:
This is a total compensation package estimate, including incentive compensation. We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000 to $100,000 annually.

Sales Development Representative at Saviynt

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Marketing Development Representative
Location: Remote Location, United States
Job Description
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.&nbsp;
Marketing Development Representative
JOB SUMMARY
As a Marketing Development Representative (MDR) at TriNet you will serve as the face of a well-established, reputable company that empowers the small business community to focus on what matters most – growing their business. The Marketing Development Rep is responsible for working and following up on marketing-qualified leads (MQLs) and turning them into sales-qualified leads (SQLs). This role, coupled with TriNet has an emphasis on continuous learning while staying up to date with the products and services offered.
Essential Duties/Responsibilities 
% TIME
<ul>
<li>Under general supervision, make outbound calls and emails, engaging with key business leadership and C level executives in targeted markets and industries about TriNet’s services and value proposition. 5%</li>
<li>Uses a sales and marketing hybrid approach to ensure our customers receive the best value via our sales LiveChat and sales line. 5%</li>
<li>Ask required questions of contacts to categorize them as qualified leads for sales reps and converse with contacts to support answers to questions and related business information obtained through the call. 5%</li>
<li>Identify best appointment calendars that suit both the contact and the sales rep to create a sales opportunity. Follow up with appropriate parties to confirm scheduling and discuss outcomes. 5%</li>
<li>Manage and audit contact data in Salesforce (CRM) to track the contact through the sales process. 5%</li>
<li>Maintain accurate and detail account information and notes via Salesforce. 5%</li>
<li>Manage and record all activity for MQLs assigned by outwardly communicating via phone and email and notating in SalesForce.com. 5%</li>
<li>Send relevant follow-up content to MQLs while gaining personal feedback and insights that inform the creation of new content. 5%</li>
<li>As requested, discuss contact and prospects with necessary internal experts to clarify issues and finalize sales data. 5%</li>
<li>As directed, assist in the development of email, direct mail, and other marketing and sales programs that relate to marketing development and marketing/sales requirements. 5%</li>
<li>Participate in team meetings and events. 5%</li>
<li>Other projects and responsibilities may be added at the manager’s discretion. 5%</li>
</ul>
Required for All Jobs
<ul>
<li>Performs other duties as assigned</li>
<li>Complies with all policies and standards</li>
</ul>
QUALIFICATIONS
Education: Preferred
Work Experience: Typically 1+ years
Knowledge, Skills and Abilities:
<ul>
<li>Articulate and persuasive written and oral communicator</li>
<li>Seeks out, internalizes, and applies coaching feedback</li>
<li>Great active-listening skill</li>
<li>Ability to communicate with employees at all levels of the organization</li>
<li>Excellent interpersonal skills</li>
<li>Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities</li>
<li>Strong attention to detail and highly organized</li>
<li>Experience using a CRM; Salesforce preferred</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Work collaboratively as a team member.</li>
<li>Confident, energetic, and a critical thinker.</li>
<li>A demonstrated commitment to high professional ethical standards and a diverse workplace.</li>
</ul>
Work Environment: 
Work in clean, pleasant, and comfortable home or office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. Position may be considered remote and require reliable and consistent internet service.
Travel Requirements:&nbsp;None
The salary range for this role is $41,600 to $71,300. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.
Candidates hired into roles in the sales organization are also eligible for commissions consistent with TriNet’s commission plan.
Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program.&nbsp; Please click the following link for detailed information about our benefits offerings:&nbsp; https://www.trinet.com/documents/blt5b61a1040aae1904
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Marketing Development Representative at TriNet

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Type: Full-time 
Workplace: remote 
JobDescription:
<div>About the Position</div>
<div>Highly creative and intelligent, our Sales Development Representatives identify the value add of FiscalNote products to prospective organizations. Through effective listening and market research, our sales development representatives will tactfully leverage all manners of communication to get our platform in front of senior executives in the policy, ESG, advocacy, and legal worlds. SDRs partner with FiscalNote Account Executives to develop an account targeting strategy to bring in new clients for FiscalNote</div>
<div></div>
<div>FiscalNote SDRs have a level of critical thinking and intellectual curiosity far exceeding that of a generic SaaS sale.</div>
<div></div>
<div>Our Sales Development Representatives hustle and thrive on driving high growth for a fast-paced technology company. Our training and development program enables SDRs with the necessary skills that will accelerate their future Sales careers. Our team is highly collaborative, fun, and supportive of each other’s goals and broader organizational goals.</div>
<div></div>
<div>About the Business Development Team</div>
<div>The Business Development Team at FiscalNote is the key touchpoint for our client-focused approach. Our mission is to help our clients identify challenges and provide innovative, data-driven, and practical solutions to better navigate risk, opportunity, and uncertainty. We leverage our platform of software and information-services products to empower people and organizations with the right information at the right time. FiscalNoter’s on the Business Development Team, both experienced and new professionals, gain opportunities for learning and professional development in a diverse and innovative culture, rooted in our company values and mission. Our workspace, located in downtown Washington D.C., champions our culture through a vibrant, modern, open concept that still offers privacy, fostering collaboration and success. Our team is committed to being a good neighbor, woven into the fabric of the DC-metro area community, and continually looking for new opportunities to support our neighbors.</div>
<div></div>
<div>About You</div>
<div>Hungry. Curious. Unflappable. Intelligent. You view every phone call you make and every email you send as one more data point to guide you to understanding the quickest path to success. Because you communicate clearly and skillfully through both writing and speech, others always understand the context of your message. Your intellectual curiosity is one of your greatest assets and allows you to effectively interact with people from all walks of life. Able to think quickly on your feet, you handle any situation with extraordinary tact and composure.</div>
<h3>What To Expect In This Position:</h3>
<ul>
<li>Engage potential clients</li>
<li>Perform both cold and warm outreach to potential clients</li>
<li>Develop industry-specific policy expertise to take a consultative approach when communicating with senior-level executives</li>
<li>Receive mentorship from senior associates, strategists, and enterprise directors</li>
<li>Leverage internal marketing materials to engage target executives/organizations</li>
<li>Strategically plan account penetration</li>
<li>Leverage Sales Enablement tools (like SalesLoft, ZoomInfo, etc) to manage your engagements with target prospects</li>
<li>Develop a deep understanding of our target personas and their needs</li>
<li>Actively and regularly attend industry events</li>
<li>Develop industry-specific policy expertise</li>
<li>Minimum of 50 to 100 Mbps download speeds required</li>
</ul>
<h3>What Sets You Apart:</h3>
<ul>
<li>Bachelor’s degree or equivalent</li>
<li>A consistent record of surpassing personal and organizational goals</li>
<li>Clear written and verbal communication skills</li>
<li>A relentless drive to succeed</li>
<li>Some experience in business development or client outreach is ideally preferred</li>
<li>Knowledge of public policy and or law a plus</li>
</ul>
<div>Reference ID: #LI-DP1 #LI-Remote</div>
<div></div>
<div>Excited about this role, but don’t meet 100% of the expected qualifications listed above? We’d still love for you to apply! FiscalNote is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we’d be happy to connect!</div>
<div></div>
<div>As part of FiscalNote’s commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.</div>
<div></div>
<div>About FiscalNote</div>
<div>FiscalNote is the premier information services company focused on global policy and market intelligence. By combining AI technology, expert analysis, and legislative, regulatory, and geopolitical data, FiscalNote is reinventing the way that organizations minimize risk and capitalize on opportunity.</div>
<div></div>
<div>Home to CQ, Roll Call, Oxford Analytica, and VoterVoice, FiscalNote empowers more than 5,000 clients worldwide to monitor, manage, and act on the issues that matter most to them. To learn more about FiscalNote and its family of brands, visit FiscalNote.com and follow @FiscalNote.</div>
<div></div>
<div>At FiscalNote, we Lead with Values</div>
<div>Know your Audience Find the Truth Drive Alignment Level Up Own the Job Bias for Action Support the Family</div>
<div></div>
<div>FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19. New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise). </div>
<div></div>
<div>Company Benefits</div>
<div>FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.</div>
<div></div>
<div>FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.</div>
<div></div>
<div>FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.</div>

Sales Development Representative at FiscalNote

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Admissions Representative
United States ●
Virtual&nbsp;
Req #49
Auguste Escoffier School of Culinary Arts is a leading accredited provider of online and campus-based culinary training and education. The school’s professional programs offer the proven combination of a classic and contemporary approach to modern industry skills training as well as a sustainability-centered and business-focused curriculum. Professional programs in Culinary Arts and Pastry Arts are available online and at ground campuses in Austin, Texas, and Boulder, Colorado. Escoffier also offers enthusiast training online and on ground. If you’re looking for a dynamic, fast-paced growth opportunity, we’d like to hear from you. Learn more about us at&nbsp;https://www.escoffier.edu/
Auguste Escoffier School of Culinary Arts is a leading accredited provider of online and campus-based culinary training and education. The school’s professional programs offer the proven combination of a classic and contemporary approach to modern industry skills training as well as a sustainability-centered and business-focused curriculum. Professional programs in Culinary Arts and Pastry Arts are available online and at ground campuses in Austin, Texas, and Boulder, Colorado. Escoffier also offers enthusiast training online and on ground. If you’re looking for a dynamic, fast-paced growth opportunity, we’d like to hear from you. Learn more about us at https://www.escoffier.edu/
GENERAL SUMMARY
Admissions Representatives (ARs) work on an admissions team to recruit qualified applicants for admission to the school. &nbsp;ARs must comply with state and federal accreditation, along with company policies and regulations, while remaining consistent with the highest ethical standards. Admissions representatives are also responsible for managing time and inquiry resources to generate interest in our program. This position will get in touch with inquiries through phone calls to schedule appointments, conduct interviews, and conduct follow-up activity with unresolved interviewees and future class applicants. 
KEY JOB ELEMENTS
<ul>
<li>&nbsp;Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to students and their support system if it pertains.</li>
<li>Manage inquiries to achieve prompt contact and performance activity weekly targets; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals.</li>
<li>Secure new inquiries (Personally Developed Leads) by directly asking phone contacts about referrals of others to contact that may be interested in the program offered.</li>
<li>&nbsp;Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility.</li>
<li>&nbsp;Accurately forecast projected new students on a periodic basis to the Director of Admissions and Senior level management.</li>
<li>Consistently conduct follow-up meetings with all applicants (daily, weekly, or on an as needed basis) to ensure successful matriculation.</li>
<li>Effectively communicate with the enrolled students to guide them through the online orientation and help them understand the importance of this activity as well as tracking their progress.</li>
<li>Be an active participant in team activities and initiatives.</li>
<li>Be timely and responsive to all job function duties as assigned.</li>
</ul>
JOB RELATED EXPERIENCE
<ul>
<li>Online admissions recruitment or intangible sales experience preferred</li>
<li>Background in hospitality and/or culinary industry preferred but not required</li>
<li>Possess a sincere interest in helping others achieve life goals</li>
</ul>
SKILLS:
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Strong interpersonal skills</li>
<li>Superior organizational and problem resolution skills</li>
<li>Goal oriented and highly ethical</li>
<li>Strong expertise with MS Office as well as field related hardware &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;and software packages and systems for reporting features</li>
<li>Salesforce Knowledge preferred but not required</li>
</ul>
COMPETENCIES:
<ul>
<li>Self-motivation/Ability to work in a remote environment</li>
<li>Continuous learning</li>
<li>Personal Adaptability</li>
<li>Creativity/ Initiative/ Resourcefulness</li>
<li>Job Knowledge</li>
<li>Credibility</li>
<li>Student Focus/Service</li>
<li>Professionalism</li>
<li>Communication</li>
<li>Ability to engage your audience</li>
<li>Teamwork/Collaboration</li>
<li>Problem Solving</li>
<li>Ability to handle rejections and challenges</li>
<li>Confident Assertiveness</li>
<li>Upbeat and energetic personality</li>
</ul>
ABILITIES:
<ul>
<li>Ability to interact effectively and work collaboratively with other departments</li>
<li>Ability to listen to customers (e.g. staff, etc.) and to understand and respond positively to their requests</li>
<li>Ability to adapt to changing assignments and multiple priorities</li>
<li>Ability to manage multiple tasks and successfully meet deadlines</li>
<li>Ability to take initiative and is a self-starter</li>
<li>Bachelor’s degree in Business or a related field is strongly preferred.</li>
<li>0-2 years admissions recruitment or non-durable goods sales experience.</li>
</ul>
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.
We are an Equal Opportunity Employer

Admissions Representative at Auguste Escoffier School of Culinary Arts

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Sr. Customer Service Representative
US – Remote
Operations – Customer Support
Full-Time
Remote
Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.
Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business-builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, the Middle-East and North America.
Role:
We’re looking for a dedicated, empathetic team member to join us as a Sr. Customer Support Representative within our US team. We’re looking for proactive, high-energy individuals who have a passion for delivering a seamless customer experience, and who enjoy working in a fast paced environment. Individuals who prove themselves will have ample room for professional growth as we continue to scale rapidly!
Please note: The shift for this role is Monday through Friday, 9am to 6pm PT (excluding federal holidays).
You will:
<ul>
<li>Own inbound support requests through multiple channels (email, phone, and chat)</li>
<li>Troubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate information</li>
<li>Coordinate with cross-functional teams as needed for incident communication and resolution</li>
<li>Become a subject matter expert on Airwallex’s functionality and features</li>
<li>Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality</li>
<li>Teach and train other Customer Support Representatives</li>
</ul>
Who you are:
<ul>
<li>You love communicating with customers – you must be passionate about working directly with customers, listening to what they need, and explaining the benefits of Airwallex.</li>
<li>You’re focused on a great customer experience – you’re empathetic, transparent, and always try to resolve issues as quickly as you can and in the best possible manner.</li>
<li>You’re a great communicator on the phone and via email – you’re able to articulate complex concepts in a way that’s easy to understand.</li>
<li>You’re a multi-tasker – you’re able to prioritize your time and tasks effectively, have the ability to pick up new processes and systems quickly, and have a keen eye for detail.</li>
<li>You’re a great team player – you’ll be working with people across diverse global offices and will need to work collaboratively with them to solve problems.</li>
<li>You’re a problem solver – you love to find solutions, are a critical thinker, and have a demonstrated history of working with and understanding complex systems.</li>
</ul>
What you bring:
<ul>
<li>2+ years of customer service or technical support experience</li>
<li>Expert de-escalation and conflict resolution skills</li>
<li>Experience with high volume support ticketing systems (Zendesk is preferred)</li>
<li>Excellent verbal and written communication skills in English required, Spanish is a plus</li>
<li>Adaptability and resilience for handling complex interactions and frequent change</li>
<li>Fraud and payments experience is a plus</li>
<li>Fintech experience is a plus</li>
</ul>
Benefits &amp; Perks:
<ul>
<li>Competitive salary</li>
<li>Annual bonus program</li>
<li>Medical, dental, and vision insurance plans</li>
<li>Employee Assistance Program for mental health and well-being</li>
<li>Fully remote position (with office space in San Francisco)</li>
<li>12 company holidays, including all federal holidays</li>
<li>Additional birthday leave and volunteer leave</li>
<li>Cell phone reimbursement</li>
</ul>
At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you’ll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organize regular team building events and we give our people the freedom to be creative.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters.&nbsp; Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).&nbsp; Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Sr. Customer Service Representative at Airwallex

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Requisition ID: 2024-9983
# of Openings: 5
Employment Status: Full Time
Posted Date: 9 hours ago (1/2/2024 3:34 PM)
Job: Family Sales
Company: ECPI University
State: Texas
City: Dallas
Country: United States
Min: USD $45,000.00/Yr.
Max: USD $55,000.00/Yr.
Overview: 
This is a remote position.
ARE YOU A SALES ORIENTED PROFESSIONAL THAT HELPS PEOPLE FIND THEIR PASSION?
If you answered yes, then an Admissions Representative career with ECPI University maybe for you!
Transform your Career at ECPI University
Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.
ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.
Benefits of Employment 
ECPI University provides comprehensive benefits, some of which are highlighted below: 
– Tuition scholarship program available to employees and their immediate family members after 90 days of employment
– Competitive compensation and medical/dental benefit plans
– 401(k) participation with possible employer contributions
Responsibilities:
– Provide excellent customer service to potential students through consistent and effective outreach and follow-up.
– Make outbound calls to prospective students who have expressed an interest in attending the University.
– Meet with potential students to accurately explain program offerings; discuss and advise suitable programs in accordance with the student’s interests, qualifications, and career goals.
– Represent the University both on and off campus to prospective students, parents and other individuals or organizations involved in the college selection process.
– Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, State and Federal laws and accrediting body regulations.
– Network and build strong relationships to generate personally developed referrals.
– Work collaboratively with other departments to ensure student satisfaction.
– Assist in the planning and implementation of on-campus events and programs for groups and individuals.
Qualifications: 
Education/Experience 
– Bachelor’s Degree preferred.
– 1-3 years of proven track record in sales, admissions, a call center environment, customer service, recruitment, marketing, client services or sales consulting; or by meeting or exceeding goals and targets
– 1-3 years of related experience to include appointment setting, interviewing, relationship building, client services, commitment to follow-up skills, coordinating programs and events, etc.
– Any equivalent combination of education and experience
Skills/Abilities:
– Passionate about helping others achieve their educational and career goals.
– Excellent customer service skills; to include the ability to effectively follow-up and follow through.
– Effective oral, listening and written communication skills.
– Effective computer skills as well as familiarity with the professional use of social media.
– Demonstrated ability to work effectively both independently as well as part of a team.
– Ability to present information clearly and be persuasive with a positive attitude
– Demonstrate evidence of sales orientation, creativity, and enthusiasm
– Ability to demonstrate competitive nature, self-direction, motivation and urgency to achieve goals
ECPI University is proud to be an Equal Opportunity Employer.
Join our Talent Community!

Admissions Representative at ECPI University

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Customer Service Representative II
Location: Work From Home, United States
Customer Support // Remote
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Start Date: ASAP
Salary: $16/hr
Work Schedule: 8AM-5PM Eastern (Monday – Friday)&nbsp;
Work Set Up:&nbsp;Remote
Type of Contract:&nbsp;Full Time
Equipment Provision: Company Provided
Job Summary: The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?
<ul>
<li>Responds promptly and professionally to complex customer inquiries via phone, email, or chat</li>
<li>Provides in-depth information about products and services to customers</li>
<li>Resolves complex customer issues in a timely and efficient manner</li>
<li>Follows up with customers to ensure that their issues have been resolved to their satisfaction</li>
<li>Adhere to company policies and procedures</li>
<li>Meet or exceed performance targets for related KPIs</li>
<li>Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules</li>
<li>Collaborate with other departments as needed</li>
<li>Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times</li>
<li>Perform other duties as assigned</li>
</ul>
What are the required qualifications for a Customer Service Representative?
<ul>
<li>Must have high school diploma or equivalent</li>
<li>Must be 18 years or older</li>
<li>1 year of previous customer service experience, preferably in a call center environment</li>
<li>Strong communication skills, both verbal and written</li>
<li>Proficient in using computers and various software applications</li>
</ul>
What are the core competencies needed as a Customer Service Representative?
<ul>
<li>&nbsp;Customer Service/Focus</li>
<li>Inquiry Research/Response</li>
<li>Investigative Mindset/Curiosity</li>
<li>Patient and Empathetic Attitude</li>
<li>Teamwork</li>
<li>Results-oriented</li>
</ul>
$16 – $16 an hour
Ninja Perks and Benefits
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive compensation
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Medical, dental and vision insurance
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Paid time off, birthday leave
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bonus and incentive plans
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Opportunities for skills training and personal and professional development
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Employee Referral Program

Customer Service Representative II at SupportNinja

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Software Support Representative
CompanyCraneware Inc
SpecialityTechnology
CategoryPermanent
Location Country
Office LocationHome based – US
Additional Locations
Introduction to Craneware
Let’s transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.
If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we’ll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.
The Team
Our Software Support Representative provides comprehensive customer solutions service offering credible and knowledgeable advice and solutions on a wide range of issues related to The Craneware Group’s products.
You Will Be
<ul>
<li>Managing and resolving software queries via multiple sources to maximise customer satisfaction.</li>
<li>Escalating complex issues to Analyst team and/or Software Support Manager when appropriate, to ensure timely resolution of issues.</li>
<li>Identifying customer training needs, and organise training sessions, to improve customer software knowledge.</li>
<li>Where necessary, facilitating introductions to assigned Customer Care Partner/Account Executive to maximise customer engagement.</li>
<li>Developing and maintaining a thorough knowledge of internal systems and able to fully document progress, with a view to improve processes for the SSR team.</li>
<li>Identifying potential customer references and success stories through relationship building, to help promote The Craneware Group’s software.</li>
<li>Developing and maintaining a thorough knowledge of all The Craneware Group’s products, with a view to sharing knowledge in the team.</li>
<li>Completing remote installations on all software products for colleagues and customers, to end user satisfaction.</li>
<li>Contributing to continuous improvement via 3Cs and involvement in departmental lean processes.</li>
</ul>
You Will Bring
<ul>
<li>Educated to HND level in a computing related discipline or up to 2 years’ experience in a customer facing environment</li>
<li>Fully conversant in aspects of healthcare and in The Craneware Group’s domain, products and services</li>
<li>Working knowledge of database principles, such as SQL</li>
<li>Basic SQL knowledge to provide suitable solutions and troubleshoot scripts</li>
<li>Expert troubleshooting skills</li>
<li>Identifies and resolves problems in a timely manner</li>
<li>Gather and analyses information skilfully</li>
<li>Manages difficult customer situations effectively</li>
<li>Excellent written and oral communication</li>
<li>Excellent team player</li>
<li>Ability to listen and respond to customer needs, providing an excellent level of customer service at all times</li>
<li>Demonstrates quality and accuracy in assigned tasks</li>
<li>Effective time management</li>
<li>Volunteers readily for tasks</li>
</ul>

Software Support Representative at Craneware

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Title: Business Development Representative
Location: AZ-Scottsdale
Why Arcoro?
Want to make an impact? We do too. Come join our team of bridge builders. With full-time hybrid work (2 days minimum) in Scottsdale, Arizona. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software.We’reproud to offeran unmatchedemployee experience where you can embrace our innovative vision, depend on a team of great colleagues, and roll up your sleeves to make a difference. Our culture encourages challenging the status quo.
Start building your bridge to a better career with Arcoro.
About the Job:
The Business Development Representative works to convert leads into sales opportunities exclusively for the Inside Sales team. As the first point of contact, the BDR educates and qualifies prospects and leads to help create sales. The BDR is an excellent question-asker and knows when it’s time to talk and when it’s time to listen. This position will report to the Director of Sales Operations.
What you will be doing:
+ Maintain a self-starter attitude while creating outreach strategies for new lead generation methods
+ Anticipate needs by studying the industry and conducting market research to identify and qualify partner and sales opportunities
+ Support sales teams and sales representatives on outbound strategies and lead generating efforts
+ Establish active communication and engagement with prospects to create new leads and sales openings
+ Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting
+ Methodically call on marketing and sales qualified leads to evaluate sales opportunity
+ Set discovery call appointments for key prospects to speak with Account Executives
+ Work with the marketing department to craft messages with a focus on results
+ Articulate the value proposition of our partner program via phone and email
+ Collaborate with Account Executives to create targeted prospect lists and properly hand off qualified opportunities
+ Generate new sales pipeline and opportunities for the team to win new business
+ Leverage tools such as Outreach.io, LinkedIn Navigator, and ZoomInfo to identify key prospects and accounts
Must Haves:
+ A bachelor’s degree or equivalent education
+ 1-3 years of Sales experience preferred
+ Experience with the MS Office Suite and MS Outlook preferred
+ Demonstrated ability to work solo as well as being a productive team member
+ Positive, upbeat disposition, excellent phone skills and persuasive communication skills required
+ Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment
+ You love creating sales opportunities using complex market research and focusing on continued learning and improvement
Perks and Benefits:
+ Competitive salary
+ 401(k) with Company match
+ Medical/Dental/ Vision, STD/LTD, Life Insurance
+ Unlimited PTO and Company-paid holidays
+ Hybrid Work
About the Company:
Arcoro is a growing and exciting HR SaaS software company with an office in Scottsdale, Arizona and remote employees across the country. Arcoro provides SMB and midsize businesses with a complete all-in-one modular HR solution. As a leader in delivering easy-to-use HR software which helps companies maintain compliance, Arcoro’s proven cloud-based solution enables organizations to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning, and improved employee productivity. Our HR solutions integrate with top ERP systems further positioning Arcoro as a leader in proven modular HR solutions. Arcoro specializes in high-risk, high compliance companies in the construction and field services industries.
Arcoro is a leader in Human Capital Management. Join our company and help our customers eradicate the burden of managing an ever-growing workforce. Our tool will effectively end the dominance of manual applicant tracking, benefits enrollment, payroll, and paper time tracking.
At Arcoro, you will help create software products that are cutting edge , easy to use, and that make an appreciated and notable difference in our customer’s daily lives.
Arcoro is a Fair and Equal Opportunity Employer

Business Development Representative at Arcoro

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Location:&nbsp; US Locations, 100% Remote, Freelance
<h1></h1>
<h3 class="text-center mb-0 p-0 align-self-center">Customer Service Person Wanted</h3>
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<div>**Not a Sales Position OR Call Center Position**</div>
Home-based independent contractor wanted to handle Customer Service for our fast-growing marketing company.
<h3>Does this describe you?</h3>
<ul>
<li>You have had a great track record of success and want to be recognized for your contributions.</li>
<li>You have the ability to keep your own files, schedule, and records well organized and easily retrievable when needed. There are lots of moving parts to this position, and STRONG ATTENTION TO DETAIL IS AN ABSOLUTE MUST.</li>
<li>You want to be part of a high energy, fast growing team that provides quality products and services people actually want.</li>
<li>You are a hard worker and are willing to put in the time, effort and energy it takes to make your projects a success.</li>
<li>You are coachable, willing to learn and want to grow in your position, as well as taking direction with a positive attitude.</li>
<li>You bring ideas to the table. You not only follow plans currently in place but can provide new ideas and outlook.</li>
<li>You are disciplined enough to work out of your own home. It can be challenging to work from home…so much freedom, so many distractions but you are self-disciplined enough to do so successfully.</li>
</ul>
If you think you are this type of person – we are looking for you!
<h2>Opportunity:</h2>
Provide personalized, phone &amp; email-based customer service for our clients located throughout the US.
<h2>Pay:</h2>
The starting pay is $20 per hour, paid each week through ACH deposit.
At 90 days, your performance will be reviewed. If you pass the review, you will be raised to $22 per hour.
After 6 full months (180 days) of working with us, we also offer a “book of business” bonus, in which you will receive a small percentage of the monthly payment of each of the clients you manage. Full-time contractors can expect to receive an additional $600-$800+ a month through the “book of business” bonus.
In addition, there are many bonus opportunities at any given time, including commission on upsells (15% of everything sold), contract renewals ($500+ per renewal), and obtaining positive Google Maps reviews from satisfied clients ($100 per review).
<h2>Qualifications:</h2>
<ul>
<li>You must have your own computer, internet access, phone, and a quiet place to make calls.</li>
<li>Experience with RingCentral (call-app) and Zoho (CRM) is a plus, but not required.</li>
<li>Must be available part time to provide customer support around 20 hours a week (at first and later to expand your hours over time), between Monday and Friday, from 9:00AM-5:00PM Central Time. Clients are all over the United States (pacific, mountain, central and eastern time zones).</li>
<li>Nights and weekends are not required nor anticipated.</li>
<li>Must be willing to dedicate time to learning our marketing methods and how they apply to attorneys. Must also learn how attorneys function in various practice areas and what their specific needs are.</li>
</ul>
<h2>Skills:</h2>
<ul>
<li>Fluency in Microsoft Excel and Word, using Gmail, sending attachments, navigating to websites, making Google searches. Able to use Google drive as well.</li>
<li>Excellent communicator in writing and over the phone</li>
<li>Ability to meet deadlines is essential</li>
<li>Must be organized with a strong work ethic and ability to self-motivate.</li>
<li>Must successfully complete the screening process.</li>
</ul>
<h2>Responsibilities:</h2>
<ul>
<li>Onboard new clients (Intake Process)</li>
<li>Be the primary account manager for customers and prospects</li>
<li>Assist new clients with providing us access to Google Maps and social media platforms</li>
<li>Establish client goals and go over services in contract that they can expect to receive</li>
<li>Contact customers following new sales to ensure ongoing customer satisfaction</li>
<li>Go over client’s marketing results from all their marketing channels and show trends</li>
<li>Suggest additional service offerings to help them improve their marketing</li>
<li>Forward any support requests / complaints / items needing attention so our support team can resolve these as quickly as possible</li>
<li>Use a series of voicemails and emails to maximize the chances that your clients will engage in a monthly overview call</li>
<li>Develop and maintain strong relationships with clients to ensure continued customer loyalty</li>
<li>Be on the lookout for ways to improve our products and services</li>
<li>Answer and return client phone inquiries</li>
<li>Update multiple spreadsheets and email threads to keep the team informed of any client issues, situations, billing problems, etc.</li>
</ul>
<h2>Important: Before you apply for this position…</h2>
Our company provides done-for-you marketing for Bankruptcy, Criminal Defense, DUI, Personal Injury, and Divorce attorneys. If you do not like lawyers or believe that they represent only guilty or bad people, please DO NOT apply.
Our clients are good people who help others that are in serious legal situations, and we recognize them as providing an extremely valuable service. You must feel similarly.
If you meet the above criteria and are interested, respond via email to opportunities@speakeasymarketinginc.com using this subject line:
<h2 data-spkac-font-size="35">SEO CSR for attorneys</h2>
**If you don’t respond using this subject line, AND put the state you reside in in your subject line, your reply will be ignored, as it shows that you didn’t read this ad in its entirety.**
In your reply, please include the following:
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<li data-spkac-font-size="16">Why you feel you would be a great fit for the position</li>
<li data-spkac-font-size="16">Your time zone</li>
<li data-spkac-font-size="16">Attach a short, recorded message to your email. Find a magazine or article online and read the first 5 sentences aloud so we can gauge your speaking voice</li>
<li data-spkac-font-size="16">Please ensure your recording is an MP3 or other common audio file type</li>
<li data-spkac-font-size="16">Attach a copy of your resume</li>
</ul>
</div>
</div>
</div>
Location: US Locations Only

Customer Service Representative at Speakeasy Marketing

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