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Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3) <div>What are we looking for?</div><div>We are looking for an experienced and technologically informed project manager who can deliver digital platform (i.e. online marketplace) projects within meticulously planned scopes, budgets and time frames.</div><div> Our ideal candidate has a proven track record of collaborating with internal and external stakeholders to ensure that product specifications are technically feasible, user-friendly, and aligned with our clients’ business goals. This should be complemented by technical execution skills such as familiarity with an Agile approach to software development.</div><div> Your eye for detail, high levels of energy and superior communication skills make you an indispensable link between our clients and our development team. You know how to manage risk and avoid bottlenecks, while driving optimal productivity (e.g. by maintaining a healthy backlog of two to three pre-planned sprints).</div><div> </div><div>Job Requirements:</div><div> Responsibilities:</div><ul><li>Ownership of full project lifecycle</li><li>Break project scope down into executable tasks, to be assigned with time frames</li><li>Develop detailed project plans to monitor and track progress</li><li>Take the lead in planning meetings, ensuring milestones are met</li><li>Clear roadblocks</li><li>QA of all project deliverables</li><li>Manage changes to project scope, schedule and costs, including impact analysis</li><li>Evaluate and report on project performance</li><li>Manage client relationships; set and manage client expectations</li><li>Escalate issues timeously when necessary</li></ul><div> Our expectations of you:</div><ul><li>5+ years experience of managing digital projects (ideally complex products such as online marketplaces or SaaS platforms)</li><li>5+ years experience of working with technical teams (preferably within a web agency environment)</li><li>2+ years experience of working with Jira</li><li>Certification in Agile methodology and/or Scrum framework</li><li>Managed projects with a minimum budget of £500,000 per year</li><li>Sound understanding of website development, technologies, and testing methodology</li><li>Familiarity with website monitoring, performance, and analytics tools</li><li>Strong understanding of the customer journey and how to map out user flows</li><li>Proven ability to set priorities and deliver high-quality outcomes within a high-volume work environment with strict time constraints</li><li>Proven client liaison and customer service experience</li><li>Ability to interpret technological requirements and communicate them to technical and non-technical customers (internal and external)</li><li>General skills:<ul><li>Organised</li><li>Meticulous</li><li>Data-driven</li><li>Strong interpersonal and communication skills</li><li>Good troubleshooting background and problem-solving skills</li><li>Experience with managing remote teams</li><li>Ability to simplify complex workflows</li></ul></li></ul>

Remote Digital Project Manager (Online Marketplace & Ecommerce)

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Risk Analyst
London or Remote
<h3>What do we do?</h3>
Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers, taking away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.
In May 2022, we joined forces with ProfitWell. ProfitWell provides BI solutions that improve retention and monetization automatically through unmatched subscription intelligence. As one team and one platform, we offer the “done for you” approach to SaaS payments, billing, and growth.
We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.
<h3>The Role:</h3>
As a Risk Analyst you will report into the Risk Manager and will work within the Risk Team to help execute Paddle’s Risk Strategy.
This position requires someone who can think outside the box, has a can do attitude, has strong risk experience in ecommerce, and willingness to learn and adapt in the ever changing world of risk and payments.
Your day-to-day responsibilities will include reviewing alerts generated by our transaction monitoring solutions and third-party vendor solutions. You will investigate these alerts and take appropriate actions to protect Paddle from Risk. You will need to be comfortable making decisions (at times based on limited information). For more complex cases, you will prepare reports, with recommendations, for either a Risk Manager or the Head of Risk (depending on the case).
You will be given the opportunity to contribute to the overall Risk Strategy and will help to support the regular review of our policies and procedures.
This role is based in London, but we are willing to consider global applications.
<h3>What you’ll do:</h3>
<ul>
<li>Investigate alerts generated by our third-party vendors and transaction monitoring solutions</li>
<li>Work with other teams regarding Seller inquiries or Risk related issues</li>
<li>Help to conduct more complex risk investigations</li>
<li>Be confident in making judgement calls (at times based on limited information)</li>
<li>Communicate in a clear and concise manner</li>
<li>Help provide assistance with Card Scheme rules and global legislation around payments</li>
<li>Support the onboarding teams with complex cases</li>
<li>Contribute to improvements in our team processes</li>
</ul>
<h3>We’d love to hear from you if you are:</h3>
<ul>
<li>Proven experience working in Risk or Underwriting/Onboarding (ideally within Merchant Processing, E-Commerce, or a similar role at a FinTech)</li>
<li>You have experience reviewing web monitoring alerts (for example, EverCompliant, Webshield, or G2)</li>
<li>Experience in reviewing sellers/merchants with transaction monitoring solutions</li>
<li>You put a high value on accuracy and completeness of work</li>
<li>Ability to communicate clearly, sensitively and effectively with customers while investigating suspicious activity</li>
<li>Strong data analysis and investigative reporting skills</li>
<li>You have the ability to manipulate data in Excel or similar (SQL experience is a bonus)</li>
<li>Proven ability to learn and adapt to new processes and procedures</li>
</ul>
<h3>Everyone is welcome at Paddle</h3>
At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your passion for learning and what you’ll bring to the table. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.
<h3>Why you’ll love working at Paddle</h3>
We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are:
Exceptional Together
Execute with impact
Better than Yesterday
We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and wellbeing initiatives.
We are a digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We love our casual dress code, annual company retreats and much more. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Risk Analyst at Paddle

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Fraud Risk Analytics Coordinator
Remote-USA
For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.
If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. Our Momentum. Your Moment.
This application is the first step in seizing your moment.
Pay Equity
PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is:
$40,400.00
to
$53,866.66
*Note: The amount shown is based on full time annual salary and would be prorated based on role.
In addition this position is eligible for an incentive plan, based on performance.
Benefits
At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.
Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just gets it when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.
PSCU offers:
<ul>
<li>Beautiful, state-of-the-art campuses</li>
<li>Endless opportunities for advancement</li>
<li>Competitive wages</li>
<li>Generous paid time off and paid holidays</li>
</ul>
Our benefits package includes:
<ul>
<li>Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services</li>
<li>Dental and Vision</li>
<li>Basic and Optional Life Insurance</li>
<li>Company Paid Disability Insurance</li>
<li>401k (with employer match)</li>
<li>Health Savings Accounts (HSA) with company provided contributions</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>Supplemental Insurance</li>
<li>Legal Plan</li>
<li>Pet Insurance</li>
<li>Adoption Assistance Plan</li>
<li>Mental Health and Well-being: Employee Assistance Program (EAP)</li>
<li>Mental health and Well-being: Virtual mental health support and resources</li>
<li>Tuition Reimbursement</li>
<li>Wellness program</li>
<li>Back-up child care program</li>
<li>Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.</li>
</ul>
If this position requires you, now or in the future, to perform your function or report onsite at a PSCU location or travel on behalf of PSCU, entry procedure and Covid protocols are in place that will require your adherence as a condition of employment. PSCU manages these procedures and protocols requiring your use of third party digital applications, in compliance with federal, state, and local laws.
Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver’s license, and proof of insurance at time of hire and annually.
All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!
As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. As a result, we are unable to proceed with applications from those state residents. Applicants are encouraged to apply for other available opportunities for which they qualify.
PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status , or membership in any other group protected by federal, state or local law.
PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “EEO is the Law” Poster and the “EEO is the Law” Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

Fraud Risk Analytics Coordinator at PSCU

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