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Collections Supervisor – Remote
locations Remote-USA
time type Full time
job requisition id 6260
Join the people helping people.
For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.
If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”
This application is the first step in seizing your moment.
2 Remote Collections Supervisors needed starting May 1, 2023 
Salary Commensurate with relevant experience
Target Salary Range (R350 Paygrade): Approximately 40,700 to 60k + Annual Performance Based Bonus
1st Vacancy Shift (Card Assets Sup): Monday- Friday 8:00am to 4:30pm EST
2nd Vacancy Shift:
Mon &amp; Tues: 10:00am to 7:30pm EST
Wed &amp; Thurs: 10:00am to 6:30pm EST
Friday: 9:30am to 3:30pm EST
Basic Function: 
The basic function of this position is to supervise the Collections staff in the Eastern and Western sites. Provide immediate assistance to the Collections Representatives to perform their daily tasks and meet departmental standards and deadlines. Incumbent is responsible for handling escalated calls from credit card members, training new representatives on their responsibilities and identifying future training needs. Incumbent will develop and manage present and new process initiatives regarding the auto dialer product. Incumbent will also perform various support duties to maintain smooth operation of the department.
Essential Functions &amp; Responsibilities: 
<ul>
<li>Monitor and manage daily to ensure the department’s standards are met or exceeded; monitoring agents to ensure performance is within department standards. Assist with coordinating all new business and custom requests with IT, Member Development, Support, Marketing, Member Services, and Financial Services. Collaborate with IT in accomplishing auto dialer communications objectives within the framework of overall goals and objectives.</li>
<li>Manage the skip tracing unit within collections to include, managing the batch interface with a third party vendor, handling skip volume forwarded from the collection floor, maintaining productivity to meet unit standards on a monthly basis, ensure locate rates meet industry and departmental standards.</li>
<li>Interface with staff and management at member credit unions, other PSCU departments, FDR, and third party vendors on problem escalation and research.</li>
<li>Act as an escalation point for critical issues and problem resolution in researching and responding to escalated credit union inquiries regarding Collections and Teleservices. Maintain thorough understanding of FDR, FDCPA, FCRA, TCPA, and State Debt Collection Laws as well as telemarketing laws and procedures.</li>
<li>Prepare and deliver performance evaluations and other employee reviews or coaching sessions as necessary. Conduct employee counseling and monitor corrective action as necessary. Regularly monitor calls to ensure quality of service and review daily productivity and schedule adherence.</li>
<li>Analyze daily, weekly, monthly, and quarterly department statistics for trends and opportunities for improvement.</li>
<li>Verify and maintain the representative’s timecards and productivity reports.</li>
<li>Participate in continuous quality process improvement to promote operational efficiency as related to Collections and Teleservices.</li>
<li>Perform other duties as assigned. 2 Physical Demands</li>
<li>While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear</li>
<li>Specific vision abilities required by this job include close vision</li>
<li>Ability to occasionally lift/move up to 25 pounds</li>
<li>Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department. Other Physical Demands None Supervisory Responsibility</li>
<li>Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures</li>
<li>Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff</li>
<li>Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement</li>
<li>Direct staff, to ensure that all duties are performed according to department performance standards</li>
</ul>
Position Specifications:
Education: Associate’s Degree in related field or equivalent combination of education and experience required.
Experience: 
<ul>
<li>Three (3) years Supervisory experience required. </li>
<li>Understanding of credit collections and applicable laws (FDCPA and TCPA) strongly preferred.</li>
<li>Knowledge of First Data card processing system preferred.</li>
<li>Certification of Avaya POM PDS, preferred.</li>
</ul>
Knowledge, Skills, &amp; Abilities:
<ul>
<li>Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion, Trust, and Diversity, Equity, &amp; Inclusion</li>
<li>Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids</li>
<li>Ability to manage multiple projects, work in fast-paced environment, and meet deadlines</li>
<li>Demonstrated excellent analytical and quantitative skills</li>
<li>Proficiency in word processing and spreadsheet computer software applications</li>
<li>Ability to travel as needed to successfully perform position responsibilities</li>
<li>Ability to maintain confidentiality of materials handled</li>
<li>Ability to be flexible and work under high pressure in a complex environment 3</li>
<li>Strong organizational and time management s</li>
</ul>
Pay Equity
PSCU is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is:
$46,700.00
to
$74,700.00
*Note: The amount shown is based on full time annual salary and would be prorated based on role.
In addition this position is eligible for an incentive plan, based on performance.
Benefits
At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.
Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.
PSCU offers:
<ul>
<li>Beautiful, state-of-the-art campuses</li>
<li>Endless opportunities for advancement</li>
<li>Competitive wages</li>
<li>Generous paid time off and paid holidays</li>
</ul>
Our benefits package includes:
<ul>
<li>Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services</li>
<li>Dental and Vision</li>
<li>Basic and Optional Life Insurance</li>
<li>Company Paid Disability Insurance</li>
<li>401k (with employer match)</li>
<li>Health Savings Accounts (HSA) with company provided contributions</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>Supplemental Insurance</li>
<li>Legal Plan</li>
<li>Pet Insurance</li>
<li>Adoption Assistance Plan</li>
<li>Mental Health and Well-being: Employee Assistance Program (EAP)</li>
<li>Mental health and Well-being: Virtual mental health support and resources</li>
<li>Tuition Reimbursement</li>
<li>Wellness program</li>
<li>Back-up child care program</li>
<li>Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.</li>
</ul>
If this position requires you, now or in the future, to perform your function or report onsite at a PSCU location or travel on behalf of PSCU, entry procedure and Covid protocols are in place that will require your adherence as a condition of employment. PSCU manages these procedures and protocols requiring your use of third party digital applications, in compliance with federal, state, and local laws.
Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver’s license, and proof of insurance at time of hire and annually.
All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!
As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. As a result, we are unable to proceed with applications from those state residents. Applicants are encouraged to apply for other available opportunities for which they qualify.
PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status , or membership in any other group protected by federal, state or local law.
PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “EEO is the Law” Poster and the “EEO is the Law” Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

Collections Supervisor at PSCU

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National Support Specialist Supervisor
Finance and Accounting
Work From Home
ID: 11642-128
Full-Time/Regular
Why Numotion?
By joining Numotion, you will be a part of the nation’s leading provider of Complex Rehabilitation Technology. In addition, with the ability to work with Medicare, Medicaid and most health insurance plans, we have an even larger base of individuals with whom we can work. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are helping more people live more freely.
SUMMARY OF RESPONSIBILITY:
The NSS Supervisor is responsible for the overall day to day operations of the Regional NSS group by providing direct supervision to the Regional NSS employees. This position ensures the timely delivery of quality support through process monitoring, ongoing staff development and ensuring Numotion procedures meet internal and external requirements.
Essential Functions:
Drives CRT 2.0initiatives, provides training, reduction of waste in the process and lead the implementation and sustaining of improvements and standards.
Collaborates with leader on acquisition activities and implements a plan for integration of OIP
Leads team to drive quality orders and quality initiatives throughout the organization
Interview, hire, mentor and train Regional NSS employees
Directly supervises Regional NSS assigned employees; perform corrective actions as necessary, and in collaboration with Human Resources.
Leads team to drive cycle time reduction initiatives as required throughout the organization.
Respond to all internal customers in a timely &amp; professional manner
Drive compliance in accordance with the organization’s policies and applicable laws.
Develop &amp; execute plans to facilitate achievement of Company Goals
Other Functions:
Supports CRT 2.0 in ensuring CRT messaging, process changes, and system enhancements are communicated and implemented across the organization.
Supervises the execution of OIP, training, and integration during acquisitions.
Perform related duties as required.
The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
QUALIFICATIONS AND COMPETENCIES:
Bachelor’s degree in management or related discipline required.
Two years of order processing related experience required.
Minimum four years of related management experience required
Proficiency in Microsoft Office Suite required.
Ability to work in a fast-paced environment and juggle multiple priorities.
Able to think quickly, assess a situation and make a sound decision.
Able to use technology to optimize efficiency and effectiveness.
Solid written and verbal communication, listening, organization and priority setting skills.
Listens well and retains instructions; accepts constructive feedback from supervisor.
A track record of being consistent with attendance and prompt arrival at work and meetings.
Solid critical thinking and problem solving skills.
Excellent analytical, mathematical, and computations skills.
Assertive, self-directed; able to work without supervision.
Ability to perform job with integrity and values consistent with the Numotion Mission.
Numotion’s compensation package includes a competitive salary including a comprehensive benefit package, with medical/dental/vision insurance, a 401(k) plan with a company match, and so much more!
Numotion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.

National Support Specialist Supervisor at Numotion

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Property Claims Supervisor-Water/Fire 
As a claims supervisor-water/fire on our Home &amp; Property team, you’ll lead a team of claims adjusters who help our customers resolve property claims. As a coach and resource to your team, you’ll help them develop and succeed in adjusting claims efficiently. Along with establishing measurable and achievable goals for your team, you’ll oversee performance evaluations, ongoing development and training.
Remote flexibility. You will work from home when not traveling for leadership responsibilities.
Must-have qualifications
<ul>
<li>Bachelor’s degree or higher and three years of related work experience, one year of which must be in property claims handling</li>
<li>Instead of the above, an associate degree and five years of related work experience, one year of which must be in property claims handling</li>
<li>Instead of a degree, seven years of related work experience, one year of which must be in property claims handling</li>
<li>Adjuster 620 License</li>
<li>Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies</li>
</ul>
Schedule: Monday-Friday with rotational Saturday and late shifts (10-7PM) (rotational shifts are approx once per quarter)
Compensation 
<ul>
<li>$87,800 to $109,700 annually based upon experience</li>
<li>Gainshare bonus up to 30% of your eligible earnings based on company performance</li>
</ul>
Benefits
<ul>
<li>401(k) with dollar-for-dollar company match up to 6%</li>
<li>Medical, dental &amp; vision, including free preventative care</li>
<li>Wellness &amp; mental health programs</li>
<li>Health care flexible spending accounts, health savings accounts, &amp; life insurance</li>
<li>Paid time off</li>
<li>Paid &amp; unpaid sick leave where applicable, as well as short &amp; long-term disability</li>
<li>Parental &amp; family leave; military leave &amp; pay</li>
<li>Diverse, inclusive &amp; welcoming culture with Employee Resource Groups</li>
<li>Career development &amp; tuition assistance</li>
</ul>
Equal Opportunity Employer
#LI-Remote
HOMEROLE
Job: Claims
Primary Location: United States
Schedule: Full-time
Employee Status: Regular
Work From Home: Yes

Property Claims Supervisor – Water andFire at Progressive

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Title: Customer Experience Supervisor
Location:&nbsp;Remote
Hims &amp; Hers Health, Inc. (better known as Hims &amp; Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims &amp; Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims &amp; Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . To learn more about our brand and offerings, you can visit forhims.com and forhers.com.
You’ll be a good match for the role on our customer experience team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to dive in and join the hustle.
Responsibilities:
<ul>
<li>Ability to work non-standard business hours, including weekends &amp; holidays</li>
<li>Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback</li>
<li>Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA</li>
<li>Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues</li>
<li>Lead impactful team meetings centered around the customer and agent experience</li>
<li>Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your individual agents</li>
<li>Work collaboratively with other members of the leadership team to foster a team environment where people want to work</li>
<li>Support product launches by providing feedback and assisting with various stages of testing</li>
</ul>
Experience and Skills:
<ul>
<li>3+ years experience in a dynamic, customer-focused environment</li>
<li>2+ years of experience leading, coaching, developing, and motivating teams</li>
<li>Omni-channel contact center experience strongly preferred</li>
<li>Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction</li>
<li>Experience managing teams both in-person and remotely is highly preferred</li>
<li>Experience with Zendesk highly preferred</li>
<li>Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms</li>
<li>Demonstrated ability to solve problems analytically</li>
<li>Exceptional communication skills across all channels is required</li>
<li>Effective time manager who has the ability to coach others to work more effectively</li>
<li>Strong planning, organizational and time management skills and manage/adapt to changing priorities easily</li>
<li>Self-starter mindset who also thrives when collaborating with working teams</li>
<li>Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager</li>
<li>Experience working at omni-channel call center, preferably within a DTC space</li>
</ul>
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Customer Experience Supervisor at Hims & Hers Health, Inc.

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Nurse Supervisor
US – Remote
NURSE SUPERVISOR
This position is for a Full-Time Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 3+ years of management experience to work at Pager. This is a full-time position which may require some flex-hours and weekend work. An active compact unencumbered RN license is required for this position.
The ideal candidate for this role enjoys partnering with an interdisciplinary team to offer creative solutions to healthcare needs in an always moving and fast-paced, virtual, patient setting. Key aspects of this role will be supervising quality of patient care provided by Nurse Navigators and challenging the Nursing team to constantly improve the patient experience.
Pager is committed to offering a challenging yet supportive environment that accelerates your career via meaningful projects, exposure to senior leaders, room for development of this unique role, and continuing education opportunities to build on your core competencies.
Responsibilities for the Nurse Supervisor:
<ul>
<li>Ensure the highest quality customer service</li>
<li>Develop creative solutions to narrow patient healthcare gaps</li>
<li>Review patient encounters to ensure all team/patient safety and quality is maintained through clinically validated protocols</li>
<li>Actively participate as a member of the quality assurance team</li>
<li>Prove Supervisory support for Nurse Navigator team members to provide meaningful and actionable feedback</li>
<li>Motivate, encourage, and coach team to exceed goals</li>
<li>Collaborate with clinicians and leaders to provide a seamless patient experience</li>
<li>Monitor team success metrics</li>
<li>Troubleshoot real time technology needs</li>
<li>Lead new initiatives and projects</li>
</ul>
Candidate Profile for the Nurse Supervisor:
<ul>
<li>Passionate about patient care and triage</li>
<li>3+ years of experience managing a Nurse team</li>
<li>Must have an unencumbered RN license</li>
<li>Minimum of Associates in Nursing</li>
<li>Passionate about team growth and exceptional patient care experience</li>
<li>Enjoys helping others</li>
<li>Relishes solving problems, seeking out answers, and trying new things</li>
<li>Is kind, empathetic and possess a strong social perceptiveness</li>
<li>Positive, energetic, and fun!</li>
<li>Outstanding multitasking skills</li>
<li>Enthusiasm and savviness for new technology</li>
<li>Excellent oral and written language skills</li>
<li>Flexible and fast learner, comfortable in a fast-paced and changing environment</li>
<li>Comfortable working individually and in group setting with ever changing priorities and ambiguity</li>
<li>Comfortable troubleshooting different technologies</li>
<li>Detail oriented and an organized self-starter with outstanding interpersonal skills</li>
</ul>
At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Nurse Supervisor at Pager, Inc.

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Claims Support Supervisor
Remote
The world has changed. Why hasn’t insurance?
Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.
Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
As our Claim department continues to grow, we are looking to add a dedicated Claim Support and FNOL Supervisor to our team! As a&nbsp;Claim Support Supervisor,&nbsp;you&nbsp;will be responsible for day-to-day operations as well as the efficiency and productivity of your respective team. You will hire, plan, schedule, and administer resources that are required to meet/exceed service and support expectations.
This is a critical role for us and our team is passionate about delivering outstanding support, and we need your help to continue to meet our customers’ home insurance needs.
A day in the life could include:
<ul>
<li>Working with other leadership staff to develop strategies to provide the best service to our external and internal customers</li>
<li>Facilitating coaching and mentoring sessions with employees regarding adherence, feedback, opportunities for improvement and enhancing job knowledge</li>
<li>Maintaining accurate employee records, vacations, absences, and personal time and being timely in addressing an employee’s lack of adherence</li>
<li>Handling calls and customer escalations, removing roadblocks, collaborating with others and working issues</li>
<li>Ensuring accurate and timely reporting of individual and team metrics</li>
<li>Responsible for reviewing data to understand current state and proactively plan for short and long term changes</li>
<li>Preparing and maintaining documentation and job aids</li>
<li>Managing recurring audits to ensure adherence to compliance requirements and best practices</li>
</ul>
I’ve got the skills but do I have the necessary ones?
<ul>
<li>2+ years of supervising experience, preferably within the insurance space</li>
<li>Understanding and experience handling property claims</li>
<li>Excellent technical proficiency and experience working with tools such as Slack, GSuite, CRM systems, Excel, and beyond</li>
<li>A strong track record of leading and empowering a strong-performing team</li>
<li>Ability to thrive within a flexible environment with evolving priorities</li>
<li>A natural communicator who can effectively work with all departments and teams at Kin</li>
</ul>
Licensing Requirements
<ul>
<li>You will be expected to get your 620 license; Kin will provide this opportunity + licensure.</li>
</ul>
Catastrophe Requirements
<ul>
<li>All Claims employees are expected to be available in the event of a catastrophic event. Overtime and weekend shifts required.</li>
</ul>
Oh, and don’t worry, we’ve got you covered!
<ul>
<li>Medical, Dental and Vision Insurance</li>
<li>Flexible PTO policy</li>
<li>Very generous equity options and 401K</li>
<li>Parental Leave</li>
<li>Continuing education and professional development</li>
<li>Disability and Life Insurance</li>
<li>The excitement of joining a high-growth Insurtech company and seeing your work make an impact</li>
</ul>

Claims Support Supervisor at Kin Insurance

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Title: Accounts Receivable Supervisor
Location: United States
Edmentum is the leading provider of K-12 digital curriculum, assessments, and services to 43,000 schools in all 50 states and over 100 countries worldwide. We partner with educators to create instructional technology that is proven, easy-to-use, individualized, and aligned to state standards. Built on a 60-year history of innovation and impact, we believe that when educators succeed, students thrive, everywhere learning occurs.
The AR Supervisor assigns, performs, monitors, and reviews the daily/weekly/monthly tasks involved in following up on past-due accounts receivable, solving customer invoice inquiries, addressing client payment plans and tackling cash posting. The Supervisor will collaborate cross-functionally particularly with the Order Procurement and Processing group (OPP) and Sales and works closely with Billing and Revenue specialties within the business unit.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage, perform, and report on the daily/weekly/monthly tasks of the AR department 
Address customer credit and payment challenges with Sales and OPP 
Respond to customer inquiries, reconcile customer accounts to resolve discrepancies and seek issue resolution 
Analyze the accounts receivable aging to anticipate issues and take action 
Manage department workflow to meet daily/weekly/monthly priorities 
Create solutions for recurring issues and recommend system enhancements for improved productivity 
Communicate to CFO/Corporate Controller collection issues and potential bad debt write offs 
Review, reinforce and update credit and collection processes, policies, and procedures 
Demonstrate best-in-class methods of contacting customer via phone, email and other mechanisms 
Improve the performance of the department utilizing metrics (DSO, bad debt and accounts receivable ratios, etc.) 
Hire, develop and retain team members 
Assist in annual audit and other ad hoc accounting projects as needed
EDUCATION and/or EXPERIENCE
Bachelor (recommended) or Associate degree (required) 
5+ years of experience in accounts receivable (credit and collections) including a minimum of 2 years’ experience supervising direct reports 
Strong judgment, decision-making and negotiating skills 
Excellent verbal and written communication skills 
Experience within SAAS or professional services
Edmentum is committed to maintaining a safe and healthy work environment for our employees, vendors, and guests. Our organization will comply with all COVID-19 vaccination requirements at a site or facility that requires all employees and contractors who will be performing services. The CDC defines fully vaccinated as being two weeks after the second dose of a two-dose COVID-19 Vaccine or two weeks after the single dose of a one-dose vaccine.
Edmentum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Edmentum’s notice regarding the collection of personal information from interested candidates is available here

Accounts Receivable Supervisor at Edmentum

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Coding Supervisor
locations Remote – US
time type Full time
job requisition id R28176
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Overview of Position
The purpose of this position is to provide day to day operational support on coding edits in resulting in affing re-alignment based on volumes, on-boarding, scheduling, time and attendance, productivity, and quality. Assist Coding Managers by providing updates on daily workflow, overseeing client pathways, and reporting needs to ensure TAT, productivity and key performance metrics are met. First escalation point for all coding issues identified by client, coders, and offshore vendors. Initiation of corrective action (forms, delivery, etc.).
What will be my duties and responsibilities in this job?
<ul>
<li>Daily operational oversight of all coding volume (incoming, back-end charge hold, edits, denials) to ensure TAT is met by adjusting staffing, re-purposing coder/client support, investigating file/workflow issues, answering coder questions, ensure TAT is maintained and if TAT will not be maintained, appropriate escalations are followed</li>
<li>Create, maintain and be primary owner of client pathways for new client implementations and existing clients. Responsible for updating accordingly and ensuring all changes are communicated and staff (onshore/offshore) is trained when appropriate.</li>
<li>Productivity monitoring – running reports weekly to monitor production for all coding employees. This includes all aspects of production monitoring – assessing whether production issues exist at an employee level or at a client level – workflow shadowing. Resolve production issues individually via corrective action when appropriate or at a client level by escalating modification of production hourly rate/dedicated staff.</li>
<li>Manage coders time – PTO approvals to ensure client coverage is met, Kronos timekeeper oversight</li>
<li>New client implementation support – Assists in the management of new client implementations including vendor certification, new coder hire (recruitment), certification of coders, vendor proficiency, preparation of workflows, pathways, and reporting.</li>
<li>On-boarding of new employees – hiring, interviewing, provisioning, coding certification (SCC)</li>
<li>Initiation and oversight from development and full execution of corrective action process</li>
<li>Other duties as assigned</li>
</ul>
What are the requirements needed for this position?
<ul>
<li>High School diploma or equivalent </li>
<li>Professional Coding Certification CPC or CCS, CCS-P required</li>
<li>2+ years of production coding experience</li>
<li>1+ years as a Lead Coder, Coordinator or providing supervision of Coding staff</li>
</ul>
What other skills/experience would be helpful to have?
<ul>
<li>Experience with Excel and MS Office products</li>
<li>Ability to work with minimal supervision in a fast-paced environment</li>
<li>Must be organized and able to multitask</li>
<li>Good communication skills</li>
</ul>
What are the working conditions and physical requirements of this job? 
<ul>
<li>Physical requirements include general office demands</li>
<li>Full time, Monday- Friday business hours</li>
</ul>
How much should I expect to travel?
<ul>
<li>Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.</li>
</ul>

Coding Supervisor at Change Healthcare

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Location:&nbsp; International; Anywhere; 100% Remote
<h3>Why Clipboard Health Exists:</h3>
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
<h3>About Clipboard Health:</h3>
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.
<h3>About the Role</h3>
We are looking for customer-centric individuals to elevate our customer experience and lead our customer support agents. You provide effective assistance and satisfy customers through qualitative and quantitative data. You exhibit the highest standards of customer service and deliver on these standards through great collaboration, training, and coaching mechanisms. You have good prioritization and time management while being organized and adaptable. You have the operational awareness to identify process gaps and implement solutions to resolve them. This is a fully remote position.
<h3>Day-to-Day Responsibilities</h3>
<ul>
<li>Create an inspiring team environment with an open communication culture</li>
<li>Set clear team goals and deliver on the key performance metrics for customer support while overseeing the day-to-day team operations</li>
<li>Hire, induct &amp; coach team members</li>
<li>Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.</li>
<li>Defuse angry customers</li>
<li>Ensure schedule adherence by agents &amp; desired productivity levels</li>
<li>Monitor performance trends of the team members on various support metrics</li>
<li>Analyze training needs &amp; conduct 1-2-1 coaching sessions for bottom quartile agents</li>
<li>Listen to team members’ feedback and resolve any issues or conflicts</li>
<li>Initiate consequence management steps in case of low performance by team members</li>
<li>Delegate tasks to high potential team members to build a culture of learning &amp; development in the team</li>
<li>Conduct weekly reviews &amp; documentation of feedback</li>
<li>Suggest &amp; lead team-building activities for team motivation &amp; better rapport</li>
</ul>
<h3>Profile Must-Haves</h3>
<ul>
<li>At least 1 year of contact center phone experience</li>
<li>Inbound/outbound call experience</li>
<li>Customer service experience</li>
</ul>
<h3>Your First Days</h3>
30 Days
You are great at identifying individual team members’ roadblocks to success from your daily discussions. You’ve identified a customer or employee experience pain point and drafted plans to implement product improvements that would eliminate this pain point. You speak up in group chats regularly. You proactively identify the issue and redirect team members to ensure our customers are not waiting unnecessarily. You analyze your team’s metrics and dive deep into discoveries. You have productive weekly one-on-one meetings with your team members. You have built a solid and trusting relationship with your team members.
60 Days
Your team sees you as a resource for guidance and support. You have insights into your team’s daily performance and can provide perspective on addressing arising challenges. You coach upwards and provide regular feedback to your manager on how they can better support you. You engage your team in your daily huddles and provide consistent, clear feedback. You review the previous metrics with your team and ensure each team member has insights into their performance. You create a safe space for your team to collaborate and help each other grow.
90 Days
All agents assigned to your team are meeting expectations and performing better than they were 90 days ago. You have been assigned and completed a stretch project that has a significant performance impact. Individual 1:1’s have become personalized coaching and development plans. You support your team. You follow through with regular reviews to ensure your team members are on track. You’ve finalized your performance management plan for your recently onboarded new hires that reduces their ramp-up time into the role.
<h3>What Sets You Apart</h3>
You are motivated and result-driven. You have great interpersonal skills and are at ease in high-pressure situations. You are attentive to detail, flexible and consistently exceed expectations.
System Requirements (NO CHROMEBOOKS, NO LINUX OS)
<ul>
<li>Minimum 15Mbps wired internet connection</li>
<li>Minimum i5 processor or equivalent</li>
<li>Minimum 8GB Ram</li>
<li>Wired headset</li>
<li>Quiet working environment</li>
<li>Backup power and internet</li>
</ul>
We operate 24/7 and work on a rotating roster. You must be OK to work weekends on any shift.

Customer Support Supervisor at Clipboard Health

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Video Production Supervisor
at Whalar
USA (Remote)
Whalar is a tech-powered influencer agency on a mission to Liberate the Creative Voice. We democratize the creative process for brands and creators. By empowering a global talent network of thousands of influencers, tastemakers and storytellers, we connect brands with target audiences around the world. Our team of innovative influencer whisperers prioritize diversity and inclusion, brand safety, and data-driven decision making.
Whalar combines technology, creative strategy, talent expertise and platform partnerships to match brands with influential creators to produce authentic content at scale. Founded in London with offices also in New York, Berlin, Malaga, and Los Angeles, Whalar works with 300+ brands and is the only influencer agency to win a Cannes Lions Award – in fact, we’ve won two. Recently named the 6th Fastest-Growing Medium Agency, and 20th across all considered companies in the prestigious Adweek Top 100′, Whalar is an industry leader.
<h3>Responsibilities</h3>
In this role you will work within our marketing organization alongside the campaign and creative teams. Whalar is a friendly but fast paced atmosphere and the ability to work to deadlines is imperative. This role requires an innovative and multi-faceted creative producer who can multi-task and easily move from project to project. This role will serve as a Creative Director, supervising the team to keep them on track, managing tight deadlines and requests, and assigning video projects accordingly. This person will also be editing videos alongside the creative team, as necessary, and will serve as the first point of escalation for all delivery and troubleshooting needs. This includes trafficking sources/assets, inspecting/checking inbound and outbound files, and approving metadata from manual to automated processes. Projects you will be managing include creating videos highlighting Whalar’s varied and exciting campaigns, Marketing initiatives, Awards submissions, and various special projects.
<h3>Experience</h3>
<ul>
<li>Minimum 5 years of industry experience with producing social and multiplatform content that cuts above the noise.</li>
<li>3+ years of people management and project management experience.</li>
<li>Ability to capture, edit, and produce strong video content across multiple platforms and aspect ratios, inclusive of animation, sound, and graphics.</li>
<li>A creative thinker, comfortable creating content with a high, almost obsessive attention to detail.</li>
<li>An interest in and understanding of the influencer marketing industry and social media trends.</li>
<li>A curious, proactive, and can-do attitude. You handle obstacles and problems with ease and you are nice to work with! We are nice to work with, too.</li>
<li>Excellent communication and organizational skills – with the ability to multitask, handle tight deadlines and be adaptable and flexible to changes in priorities.</li>
<li>The ability to challenge a creative brief and ask the right questions while remaining objective and open to others’ opinions.</li>
<li>Fluency in Adobe Premiere, AfterEffects, and the Adobe creative suite.</li>
<li>Videography skills are required – you may be asked to capture footage on site from time to time.</li>
<li>Photography skills are a plus but not required.</li>
<li>Four year degree a plus but not required.</li>
<li>Please share your portfolio link with content that demonstrates your previous experience and current skill set.</li>
</ul>
Whalar is committed to a diverse and inclusive workplace. Whalar is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Video Production Supervisor at Whalar

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Customer Support Supervisor – Remote
Remote, US
<h3>About Us</h3>
With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that’s been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
<h3>Reports to:</h3>
Manager, Owner and Partner Support
<h3>What You Will Be Doing</h3>
The Supervisor, Activation Services will lead a team of Activation Service Specialists in activating Electric Vehicle charging stations in a world-class fashion to deliver an exceptional introduction, initial configuration, and education of best practices for new and returning private station owners. This position will be responsible for the day-to-day supervision of inbound and back-office based customer services that require a balance of client relations, technical acumen, understanding of specific use cases, and education on best practices. The Supervisor, Activation Services will be responsible for traditional supervisory responsibilities (performance coaching and monitoring, scheduling, attendance, handling escalated cases) as well as reporting weekly and monthly performance and business needs to Management in support of set KPI objectives. The ideal candidate possesses strong leadership skills, a customer-centric approach, the ability to flexibly change and assess needs of team, and willingness to find and communicate to management needs of business to make the customer experience truly world-class.
<h3>What You Will Bring to ChargePoint</h3>
<ul>
<li>Collaborates with leadership and direct reports to execute and maintain goals and objectives set</li>
<li>Provide timely guidance, encouragement, and coaching to direct reports to help strengthen specific knowledge/skill areas needed to achieve highest performance</li>
<li>Responsible for developing and administering training plans to support Activation Services needs based on reporting metrics and relative special projects</li>
<li>Responsible to escalated cases and interacts with various groups, including Sales Operations, outside Sales team, Owner Support, Field Services, and Program Management to resolve</li>
<li>Plan, communicate, delegate, and monitor work assignments concerning direct reports</li>
<li>Communicates process enhancements and new program elements to direct reports</li>
<li>Conduct supervisory level reviews to address performance trends and identify potential systemic issues or shortcomings impacting customer experience</li>
<li>Review, maintain, and delegate cases that need follow up</li>
<li>Develop daily, weekly, and monthly status reporting for management to develop and put processes in place that will ensure SLA’s are met</li>
</ul>
<h3>Skills and Knowledge Qualifications</h3>
<ul>
<li>Self-starter with effective inter-personal, organizational, leadership, and communication skills</li>
<li>Ability to clearly plan, communicate, drive, and maintain training and process needs</li>
<li>Proficient knowledge of normal office software (Word, Excel, PowerPoint, Outlook)</li>
<li>Able to manage and maintain multiple tasks and priorities and work within short timelines</li>
<li>Ability to assess priorities to effectively handle escalated situations</li>
</ul>
<h3>Competencies</h3>
<ul>
<li>Exemplary attendance and punctuality</li>
<li>Ability to communicate timely (verbal and written), effectively, and clearly with multiple audiences (e.g. Management, Peers, Business Partners, and direct reports) is required</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong inter-personal/communication skills</li>
<li>Strong time management and organizational skills</li>
<li>Must be able to sit for long periods of time</li>
<li>Position requires use of headset/microphone</li>
</ul>
<h3>Education</h3>
<ul>
<li>Bachelor’s degree in business or technology related field or combination of education and experience.</li>
</ul>
<h3>Work Experience</h3>
<ul>
<li>3+ years’ experience in technology related client relations with emphasis in product support and end-user education</li>
<li>Demonstrated skills in leadership, increasing responsibilities, problem solving, planning, delegation, conflict resolution, and execution of business objectives.</li>
</ul>
<h3>Location:</h3>
Remote, US
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.

Customer Support Supervisor at ChargePoint

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