Credit and Collections Associate III

Location: United States

• Employees can work remotely
• Full-time
• Department: Accounting/Auditing

Company Description

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

Job Description

As the Credit Associate III, you will be responsible for order approval, collections and/or cash application for assigned MLLC customers. Your day will include activities in direct support the Accounts Receivable portion of our Order to Cash business model. This includes but is not limited to incoming and outgoing collection calls, responding to emails, reviewing and approving new orders, problem solving issues, cash application and account reconciliations.

In this role, you will serve as the primary point of contact for AR information as it pertains to our customer accounts. You will work closely with internal departments, such as sales, customer service and operations, to help support our customers AR needs. A successful candidate will understand how each our business units operate and leverage that understand daily to ensure our financial targets are achieved.This position reports to the Credit Supervisor.

Key Accountabilities

Build cross-functional partnerships between credit, cash application, customer service, and the sales team to best respond to the customers needs

Demonstrate an ability to oversee a portfolio of AR accounts for all MBCI customers, including key accounts.

Able to provide guidance and support to other members of the Credit and Collection team, in absence of Credit Supervisor.

Lead investigation, make decisions and resolve customer concerns.

Provide customer with copies of invoices/statements.

Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers.

Assist team members through collaboration, positivity, and openness to new ideas.

Assist in the training of new AR team members.

Qualifications

2 years or more of secondary education in a business discipline or equivalent years of experience

5+ years of B2B credit and collections experience

Ability to analyze and interpret customer AR and financial information for quick decision making

Able to work with and maintain confidential information

Intermediate or Advanced Microsoft Excel skills

Experience working within ERP systems such as Oracle, Peoplesoft or similar applications

Working knowledge of the order to cash business model and principles

Able to be productive and successful in a remote work environment

Shared Services AR experience preferred

Additional Information

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.