As part of our Customer Support team, you will be responsible for gathering data and developing reports and dashboards for Remote Support, SQ&R, and Operations teams as well as supporting SQ&R and Remote CS with daily activities. Reporting to the Tech Services Director, you will have the opportunity to drive critical change and develop processes to aid our goal of delivering exceptional customer support while executing on Revenue and Cost targets. Areas of responsibility: Statistics and Analysis – Reports and dashboards that help meet company targets CS Success Metrics Service contract, time and material, and other service revenue Remote CS, SQ&R, and RMA Costs Repair/Refurb Forecasting Inventory Planning for spares and SQ&R operations  Training and partner engagement Reporting SQ&R Support – complete work order tasks according to ETEC specifications Assisting with workload Apply now and work remotely at Desktop Metal