Customer Care is a central part of our product and service experience, and as such a strategic strength in our business -- critical to our mission. The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products to ensure our customers are well cared for, and well served. Internally, the Customer Care Representative acts as the “voice of the customer” and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation. This role works directly with key members across multiple departments including finance, legal, and of course our product, and development teams! YOU: Like to think on your feet and work in a fast paced role where every day can be a bit different Are not intimidated by a tight deadline if you know that means making a genuine impact Are a critical thinker who thinks outside the box and challenges the status quo to push your own Apply now and work remotely at ZayZoon