Head of HR

Location: United States

Remote / Full Time Employee

At Plume, we’re on a mission to radically transform healthcare access for the transgender and gender-nonconforming communities. As a trans-founded company, we’re proud to be building a virtual care home that makes a difference in countless lives. Are you ready to be part of our growing team in the healthtech industry?Available to over 1 million transgender individuals across 45 states, we need passionate, talented individuals like you to join our journey and help us to increase access to life-saving Gender Affirming Hormone Therapy and improve the lives of trans folks. If you have a heart-forward approach and resonate with our values, we’d love to hear from you!

Scope of Work – Primary Responsibilities

• Overall onboarding facilitation;
• Project managing biannual self- and performance review cycles;
• Identification, and development of high-potential team members;
• Compensation reviews and planning;
• Benefits selection, communication, administration and coverage advocacy;
• Legal and regulatory compliance as it relates to employment;
• Administration of HR components of HRIS (ADP), CultureAmp, and other platforms;
• Org chart and job description structures and upkeep;
• Owning the investigation and resolution of employee relations issues;
• ADA and short-term disability administration;
• Maintaining strong customer service SLAs for internal queries;
• Owning compliance with all local, state, and federal laws and regulations;
• Auditing and closing gaps in HR and personnel records

Scope of Work – Collaboration Opportunities

• Curate and promote synchronous and asynchronous learning opportunities relevant to Plume’s values and mission;
• Support proactive internal communications including synchronous live and virtual events, weekly updates, and board meetings;
• Develop, maintain, and analyze standard people-related metrics;
• Be a champion of our desired work culture, helping the team understand and live our core values through effective programs, processes, and platforms that promote a collective and shared experience in alignment with those values.

Requirements

• At least eight years hands-on HR experience, at least five at the managerial or director level, across a range of human resources functions, and the curiosity to keep learning and growing.
• HR certification, be it PHR or SHRM-CP. ADP Workforce Now and/or CultureAmp experience is a plus.
• An excellent, self-directed project manager with a proven ability to design and implement innovative people operations strategies that increase efficiencies and effectiveness.
• Proactive relationship-builder. Deeply committed to developing and maintaining a reputation for approachability, trustworthiness, competence, and warmth.
• A strong communicator with excellent written and verbal communication skills, and strong presentation skills.
• At least intermediate Excel, G:suite, and analytical skills. Should be able to readily report on and action plan against standard HR metrics.
• A highly ethical individual with the experience, confidence and stature to effectively address sensitive HR and business issues with complete discretion and confidentiality.
• Proven ability to lead and work remotely in a startup environment.
• Proven chops as an HR department of one, prioritizing work appropriately and collaborating across all levels of the organization with equal effectiveness.
• Deep knowledge of legal HR compliance matters in a multi-state environment. Should be confident that you can find the answers, if you don’t know them.
• A supporter and advocate of diversity and inclusion, anti-racist principles, and frameworks of intersectional experience. Experience working in diverse communities.
• Must have a proven affinity for the lived trans and gender-diverse experience. More than two-thirds of Plume employees are trans or gender-diverse, and we do expect a very high degree of intrinsic motivation to help our team members thrive here in our work community.

$155,000 – $170,000 a year

This role reports to the Senior VP of Integrated Services. Compensation is between $155,000 and $170,000, with full benefits, unlimited PTO, ten paid holidays and a winter break closure for the entire company.