Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), UZT (UTC +5), LINT (UTC +14), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30), NUT (UTC -11)

• Help existing ScrapingBee customers with their issues (65%)
  • Conduct initial triage on support issues, resolving them when possible and escalating others to the appropriate teams
  • Ensure all issues and resolutions are documented in our help desk software
  • Understands and fix all non-technical issues with our users: quote, billing issue, logging issue
  • Communicate with customers, mainly via live chat (Crisp) in English.
• Help new users understand how ScrapingBee can help with their existing web scraping use case. Most of the time, it means having to write some small scraping scripts using “hard-to-use” ScrapingBee features. (25%)
• Update our knowledge base, processes, and documentation. Please communicate with the team some product improvements that could help our users. (10%)

• Slack for internal communication
• Crisp (live chat) for communication with customers and knowledge base
• Paw/Postman to reproduce API calls
• Chargebee (subscription and invoicing)

• 2 years of experience in a similar position
• You have fluent written English.
• Basic knowledge of the web basics: HTTP protocol, CSS selector, XPath, and Javascript.
  • By basic knowledge, we mean that answering those questions should be trivial and not necessitate any Google search on your end:
    • What is an HTTP GET?
    • Give 4 HTTP verbs.
    • What is HTML, a SPA, and a proxy?
    • What is a CSS selector?
    • Why would you ever want to parse HTML?
• You are autonomous and know how to work remotely
• Experience/interest in web scraping (BONUS)
• Knows the basics of Python / NodeJS (BONUS)

• Step 0: you apply by email at “jobs@scrapingbee.com” with [support] as a subject, please don’t forget to mention your timezone in the email
• Step 1: 1h / 1h30 call with Nizar (managing support) as he will be your direct manager
  • Introduction (15 minutes)
  • General web knowledge quiz (30 minutes)
  • Q&A (30 minutes)
• Step 2: You’ll receive an example of 5 support tickets by email. We’d like you to answer them in the best way you can.
• Step 3: 1h call with Pierre (co-founder, managing tech and product).

• $1500/mo
• Work wherever you want
• Contractor-based offer
• Ability to quickly progress the salary and responsibility ladder