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<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span><br><br><div>Full-Time</div><div><br></div><div><strong>About Madeo</strong></div><div>Madeo is a digital creative agency with a focus on social impact. We are an inclusive and diverse team of strategists, designers, and engineers. We value mission-driven work that relies on empathy, analytical thinking, and collaboration.</div><div><br></div><div>Our clients include Innocence Project, the Equal Justice Initiative, the Legacy Museum, Stop Tobacco, Echoing Green, Robin Hood Foundation, and MIT.</div><div><br></div><div><strong>About the Role</strong></div><div>We are inviting a Web Development Manager to join our team. The role needs a skilled verbal and written communicator, a confident process and project manager, that is always keen on continuous improvements. The role includes some technical project management, dev ops, and client-facing collaboration on behalf of engineers.</div><div><br></div><div>We are a remote-first collaborative team that invests heavily in learning, career development, and supporting one another.&nbsp;</div><div><br></div><div><strong>Your Role &amp; Responsibilities</strong></div><div>The Web Development Manager would be responsible for managing the web development and other technical needs (e.g. hosting, APIs, Google Tag Manager) of website projects. They would not do it alone and would not be expected to directly manage other employees.&nbsp;</div><div><br></div><div>They would partner with the Project Manager and with the Director of Engineering who oversees the team’s engineers. You would also partner with strategists that help define features, research, and project goals.&nbsp;</div><div><br></div><div>You would also be invited to help manage our service of managing websites that we launched with our clients. This ongoing work includes performing updates, audits, tests, reporting and evaluation.&nbsp;</div><div><br></div><div>Your role would invite you to manage services, processes, projects, and contribute with your own technical skills in some instances.&nbsp;</div><div><br></div><div><strong>Basic Requirements for Consideration</strong></div><div><br></div><ol><li><strong>You live and work on the East Coast or in the EST time zone. </strong>Preference for those who live within a short travel distance to New York.</li><li><strong>3+ years of direct relevant experience </strong>in website development and website management, preferably with multiple clients on website design and development projects.</li><li><strong>You have some first hand web development experience</strong> with Wordpress or Drupal. While you would not be expected to be responsible for developing sites yourself, it would help you resolve some smaller issues and give you technical acumen to discuss approaches with engineers.</li><li><strong>You are able to perform basic technical tasks in AWS</strong>, such as restarting a server or investigating basic level of troubleshooting website performance issues.</li><li><strong>You have experience and enjoy project management</strong>, written and verbal communication, and coordinating between a wide range of people from our team and the client team.&nbsp;</li><li><strong>You ideally find a particular interest in supporting projects that have a focus on social impact</strong>, mostly in partnership with inspiring nonprofit organizations as our clients<br><br></li></ol><div><br></div><div><strong>Expected Range of Responsibilities</strong></div><div>Depending on your level of expertise, you may either support or lead some of these responsibilities, in collaboration with other Madeo engineers, designers, strategists, and project managers:<br><br></div><ol><li>Define and review web development needs from incoming RFPs.</li><li>Help produce the engineering portion of proposals, by scoping and estimating engineering related deliverables.</li><li>Act as engineering planning lead; partner with the project manager, strategists, designers, director of engineering, and other engineers on planning and directly coordinating engineering phases within client website redesign and rebuild projects.</li><li>Act as the project’s technical point of contact for client teams in addressing most aspects of engineering and technical needs of a project. You would either respond directly or facilitate answers with other engineers and respond on the team’s behalf.</li><li>Oversee web hosting planning and set up process. You would coordinate between client teams and our team of engineers. Your first hand technical experience with AWS or other hosting services would be helpful for this role.</li><li>Investigate and coordinate content migration needs from the client’s existing CMS to the new website’s decided CMS and version.</li><li>Work with other team members on defining CMS features for a client website. Technical experience with Wordpress or Drupal would be an expected proficiency.</li><li>Coordinate needs and collaboration between client teams and engineers across all areas of website development and third-party API tools (e.g. Mailchimp, Salesforce, Formstack..etc.)</li><li>Contribute to functional testing and other forms of Quality Assurance tasks for website projects.</li><li>Contribute to drafting CMS guides and technical documentation doc for client teams.</li><li>Help plan and coordinate the deployment of website launches in partnership with the director of engineering and the Project Manager.</li><li>Take the lead on post-launch support requests, working with other engineers on resolving reported issues, carrying out updates and improvements to managed sites along with the website management service as a whole.</li><li>Participate in team-wide side projects, research initiatives, and learning opportunities<br><br></li></ol>

Remote Web Development Manager (Social Impact Websites)

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span><br><br><div><a href="https://www.nerdpress.net/hiring/updates-team-leader/?utm_source=weworkremotely&amp;utm_medium=web&amp;utm_campaign=jobpost"><strong>NerdPress is seeking a WordPress Updates Team Leader.</strong></a><strong><br><br></strong>&nbsp;<strong>In this key role, you’ll start by handling plugin and core updates, making sure our clients’ websites run without a hitch. You’ll also lead the Updates Team, guiding them to be their best.</strong><br><strong><br>Your WordPress know-how, coupled with your leadership skills, will be vital in improving our update processes and helping your team grow. We’re looking for someone proactive, detail-focused, calm under pressure, and eager to tackle both technical tasks and team leadership.</strong></div><div><strong><br></strong><br></div><div><strong>There are two kinds of nerds…</strong></div><div><br></div><div>1. There’s the nerd who fixes your computer, gives it back to you, and makes you feel awful because you don’t know what you’re doing.</div><div><br></div><div>2. Then there’s the other kind of nerd – the one that fixes your computer, and then goes out of their way to explain what they did, empowering you to help keep it from breaking again.</div><div><br></div><div><em>If you hadn’t already guessed, we’re that second kind of nerd. And if you are too, keep reading.</em><br><br><strong><br>People rarely remember the details, but they </strong><strong><em>always</em></strong><strong> remember how you make them feel.<br></strong><br></div><div>NerdPress has a reputation for phenomenal customer support, and we expect everyone on the team to help us expand upon that reputation. We want every interaction with our clients to leave them feeling good (even if that interaction happens “behind the scenes”).<br><br><strong><br>Ok, so… what’s an “Updates Nerd?”<br></strong><br></div><div>As part of our <a href="https://www.nerdpress.net/pricing/?utm_source=weworkremotely&amp;utm_medium=web&amp;utm_campaign=jobpost">WordPress Support Plans</a>, we perform updates on hundreds of high-traffic client sites each week.<br><br></div><div>As the Updates Team Leader, you will take ownership of keeping our clients’ sites updated in as safe and efficient a manner as possible. By reviewing changelogs and bug reports, you will determine which WordPress updates should be run and when to run them, and then communicate that with the rest of the team.&nbsp; Alongside our Updates Team Members, you will run updates on sites, perform post-update quality assurance testing, and address any issues that arise — and communicate with our clients when needed.<br><br></div><div><strong><br>What you’ll </strong><strong><em>actually do</em></strong><strong> in this role:<br></strong><br></div><ul><li>Determine when it’s safe to update specific plugins, making strategic decisions in order to minimize potential disruptions to high-traffic, production sites. (Giddyup! 🤠)</li><li>Lead the Updates Team (currently three people, plus you), making sure update assignments are distributed appropriately and all work is being completed in a timely manner.</li><li>Update WordPress core and plugins on hundreds of high-traffic sites weekly (everyone on the Updates Team runs updates, including you).</li><li>Troubleshoot and address issues that may arise from the updates.</li><li>Train updates team members on procedures and techniques for updates.</li><li>Train and assist team members in troubleshooting issues.</li><li>Provide feedback to team members to help improve team performance, including monthly check-ins and quarterly performance reviews.</li><li>Supervise updates across all clients sites and ensure updates are being done in a timely manner, following standard operating procedures.</li><li>Communicate directly with clients when issues arise, either one-on-one or via broadcast methods, as appropriate.</li><li>Proactively seek opportunities to increase operational efficiency and <a href="https://www.nerdpress.net/core-values/?utm_source=weworkremotely&amp;utm_medium=web&amp;utm_campaign=jobpost">Keep Improving</a>.</li><li>Submit bug reports to plugin developers and the WordPress core team, and follow up on resolution of issues.</li><li>Keep a watchful eye on upcoming changes, particularly for WordPress Core and of our most commonly used plugins (WP Rocket and Yoast SEO, for example).</li><li>Collaborate with the rest of <a href="https://www.nerdpress.net/about/?utm_source=weworkremotely&amp;utm_medium=web&amp;utm_campaign=jobpost">our team</a>.</li><li>Embrace NerdPress’ <a href="https://www.nerdpress.net/core-values/?utm_source=weworkremotely&amp;utm_medium=web&amp;utm_campaign=jobpost">Core Values</a> and use them to guide your actions and decisions.</li><li>We may also ask for your help with other site maintenance tasks.</li></ul><div><strong><br>Required Skills:<br></strong><br></div><ul><li>Excellent WordPress Skills (at least “advanced,” if not “expert”).</li><li>A strong understanding of the WordPress update process, web hosting, and SFTP.</li><li>Highly confident, advanced troubleshooting skills.</li><li>High attention to detail</li><li>The ability to see the big picture and recognize system-wide patterns or themes.</li><li>Excellent customer service skills.</li><li>Outstanding written and verbal communication skills in American English.</li></ul><div><strong><br>Required Personality Traits:<br></strong><br></div><ul><li>Self-starter, motivated, and fast learner.</li><li>Good at researching and comfortable with asking questions about things you don’t (yet) know.</li><li>Enjoy helping others.</li><li>Team player.</li><li>Excited and energized by problem-solving.</li><li>Calm under pressure.</li><li>Proactive.</li><li>Patient and understanding with people who don’t “get” tech.</li><li>Reliable and trustworthy.</li><li>Sense of responsibility for actions &amp; inactions.</li><li>Friendly and good sense of humor.</li></ul><div><strong><br>Bonus Points If…<br></strong><br></div><ul><li>You have previous leadership experience.</li><li>Optimization and efficiency is second nature for you, always trying to see if there’s a better or faster way to accomplish a task.</li><li>You have experience with caching plugins and proxies such as Cloudflare.</li><li>You’ve got mad PHP, CSS, and/or JavaScript skillz.</li><li>You’re an active contributor to the WordPress community.</li><li>You’ve coded a plugin or theme.</li><li>You have a blog (better yet, a food or lifestyle blog!), and understand blogging “best practices.”</li><li>You love animals and/or beekeeping and/or kombucha-making. When you submit your application, include a photo of your favorite animal. Or your favorite kombucha.</li></ul><div><strong><br>Benefits:<br><br></strong>One of our core values is <a href="https://www.nerdpress.net/core-values/?utm_source=weworkremotely&amp;utm_medium=web&amp;utm_campaign=jobpost#take-good-care">Take Good Care</a>. This means we take good care of not only our clients, but also ourselves and each other. Providing good benefits to our team are an important way in which we do that.<strong><br></strong><br></div><ul><li>Two weeks paid vacation each year.</li><li>Fourteen paid holidays.</li><li>401(k) retirement account with 4% matching contributions.</li><li>Health reimbursement agreement.</li><li>Year-end bonuses.</li><li>Paid sick leave and short-term disability insurance.</li><li>Family leave and bereavement leave.</li><li>Technology/equipment budget — we want you to be able to do your job efficiently and effectively (and ergonomically), so the right tools are a must!</li><li>Internet &amp; Cell Phone reimbursement — we’ll cover the cost of your primary internet service and (most of) your cell phone bill.</li><li>Flexibility in hours – while we do need you to work during our regular business hours, this position enjoys a certain level of flexibility in self-managing work times.</li><li>Bonus for speaking or volunteering at your local WordCamp (or we’ll cover your cost to attend).</li><li>Educational expenses, such as books, courses, or training programs.</li><li>Being part of a small company means you have room to grow and make your mark.</li><li>We get to know our clients well, and it’s quite satisfying to help them grow and succeed.</li><li>We’re nice people to work with (and are really good at posting the perfect Slackmojis).</li></ul><div><br></div><div><strong>Logistics &amp; Timing:<br></strong><br></div><ul><li>This is a full-time employee position (approx. 40 hours/week).</li><li>Salary Range: $70,000 to $75,000/year, based on experience.</li><li>Location: 100% Remote, but <strong>you must be based in the United States</strong>.</li><li>Strong preference is given if you live in one of these states (since we already have team members in these states):<strong> California, Florida, Georgia, Indiana, Kentucky, Montana, North Dakota, Ohio, Pennsylvania, Tennessee, Texas, or Washington.</strong></li><li>Application Deadline: November 8, 2023.</li><li>Ideal Start Date: Mid-November.</li></ul>

Remote WordPress Updates Team Leader

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> ART (UTC -3)</span>, <span class="listing-tag" id="time_zones"> UTC -4</span>, <span class="listing-tag" id="time_zones"> UTC -4:30</span>, <span class="listing-tag" id="time_zones"> UTC -3</span>, <span class="listing-tag" id="time_zones"> UTC -2</span><br><br><div><strong>Reports To</strong>: Technical Project Manager&nbsp;<br><br></div><h1>Who we are&nbsp;</h1><div>Giant Propeller is a holistic digital marketing agency whose mission is to grow the emerging brands of tomorrow.&nbsp;<br><br>Acting as a clients’ marketing department, GP’s team of growth specialists provides full-service expertise in handling all marketing duties and business challenges. Giant Propeller paves the way and does all the work that comes with running and growing an online business, removing the need to wear many hats, and allowing clients to refocus on their master vision.&nbsp;<br><br>Saying Giant Propeller is simply a marketing agency would be a dramatic understatement; from brand strategy to producing world-class creative, and deep comprehension of all technologies and business operations, we are a relentless solution for accountable growth.&nbsp;<br><br>Giant Propeller immediately expands our clients’ ability to capture more market share.&nbsp;<br><br></div><h1>Life at Giant Propeller&nbsp;</h1><div>Although we’re fully remote, we stay connected, engaged, and informed, thanks to technology such as Slack, Google Meet, and Mavenlink. We’re a small but mighty team, with people in 5 states, and 6 countries.&nbsp;<br><br>We’re informal but professional. We love innovation and continuous learning at all levels so we stay highly engaged and better able to service our eclectic range of clients. We like to celebrate wins — no matter how big or small — and we’re big on peer recognition and collaboration.&nbsp;<br><br>Plus, unlike some companies, we actually encourage work/life balance and strive to support our employees’ mental, physical, and emotional well-being. We want people to be able to rest, rejuvenate, and relax so they’re able to do their best work.&nbsp;<br><br>We’re excited to share that we were recently acquired by American Exchange Group (AXNY Group), the industry leader in accessories design, licensing, and manufacturing. This acquisition has provided us with the internal resources we need to support our continually growing brand portfolio. This partnership also provides our current clients with expanded opportunities through AXNYs relationships. We are extremely excited to begin working with AXNYs current brands and integrating our e-commerce marketing and creative teams to support their growth. This is an exciting time to join our growing and thriving team!<br><br>We are looking for a skilled Full Stack Developer to be an early member of our development team. You’ll be joining a dynamic group of talented individuals at Giant Propeller and have a lot of opportunity to grow in this role. You will be responsible for developing and maintaining web applications using Shopify and WordPress platforms. If you are passionate about creating seamless user experiences and staying ahead of industry trends, we’d love to hear from you!&nbsp;<br><br></div><h1>Responsibilities&nbsp;</h1><ul><li><strong>Develop web applications</strong>: Develop, maintain, and deploy high-performing, scalable, and secure web applications for e-commerce brands using Shopify and WordPress platforms. Assist in analyzing and defining requirements.&nbsp;</li><li><strong>Front-end development</strong>: Create user-friendly and responsive interfaces, ensuring a seamless user experience across different devices and platforms.&nbsp;</li><li><strong>Back-end development</strong>: Implement server-side logic and database integration to support highly performant and highly scalable web applications.&nbsp;</li><li><strong>E-commerce integration</strong>: Implement and support integrations with various e-commerce tools and APIs, including payment gateways, 3PL and inventory systems, and marketing automation platforms.&nbsp;</li><li><strong>Bug fixing and troubleshooting</strong>: Identify, debug, and resolve technical issues to ensure the stability and performance of websites.&nbsp;</li><li><strong>Stay up-to-date with emerging technologies</strong>: Keep tabs on new tools, frameworks, and technologies to enhance development processes and ultimately provide value to our clients.&nbsp;</li><li><strong>SEO</strong>: Support our SEO experts to improve Core Web Vitals and perform site speed enhancements.&nbsp;</li><li><strong>CRO</strong>: Implement Conversion Rate Optimization (CRO), such as A/B, multivariate, and funnel testing.&nbsp;<br><br></li></ul><h1>Requirements&nbsp;</h1><ul><li>At least 3 years of experience with:&nbsp;<ul><li>Writing HTML, CSS, and JavaScript. It is required to be up to date on the latest practices, including HTML5, CSS3, and ECMAScript 6 (minimum)&nbsp;</li><li>Relevant backend programming language (ideally Javascript or PHP)&nbsp;</li></ul></li><li>Solid understanding, and experience working with either Shopify or WooCommerce (ideally both), including knowledge of their APIs, as well as, themes and plugin/app development.&nbsp;</li><li>Experience with CRO tools, such as Google Optimize and Optimizely.&nbsp;</li><li>Troubleshoot tracking software/scripts including Google Analytics, Google Tag Manager, FB pixels, etc.</li><li>Knowledgeable of e-commerce and marketing concepts, including payment gateways, products, collections, conversion rate optimization, SEO, paid marketing, etc.</li><li>Problem-solving skills: Strong analytical and troubleshooting abilities to identify and resolve issues efficiently, while working independently to propose creative solutions.</li><li>Communication and teamwork: Excellent communication skills are essential to effectively collaborate with designers, marketers, project managers, and the rest of our cross-functional team. <strong>Must be fluent in English</strong>.</li></ul><div><br><em>Giant Propeller asks respectfully to </em><strong><em>only apply through the application form and not email/apply to them directly.</em></strong><em> Recruiters and Agencies please do not contact Giant Propeller directly.</em></div>

Remote Full Stack Developer (WordPress)

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> SBT (UTC +11)</span>, <span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span>, <span class="listing-tag" id="time_zones"> MSK (UTC +3)</span><br><br><div>Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in</div><div><br></div><div>In addition to our DevOps Team we are building a Site Reliability Team whose purpose is to focus on site reliability and security. It will also involved deployment, configuration, and monitoring, as well as the availability, latency, change management, emergency response, and capacity management of services in production.</div><div><br></div><div><strong>Responsibilities</strong></div><div><br></div><div>Work with a team of DevOps/SRE and DBA professionals</div><div>Improve existing infrastructure and processes currently deployed in as well as streamlining processes deploy to new countries in the future</div><div>Holistically improve all aspects of our current infrastructure including: reducing costs; streamlining environment provisioning; lowering response times and incorporating the latest techniques and technologies</div><div>Monitor and maintain the existing cloud infrastructure via autoscaling, automated alerts, andOpsWork and Grafana dashboards</div><div>Take ownership and responsibility for our cloud operation activities</div><div>Liaise with external security agencies for annual audits as well as perform our own internal security sweeps</div><div>Aid in reconfiguring existing architecture to allow for rapid deployments to new countries</div><div>Mentoring less experienced team members</div><div><br></div><div><strong>Requirements</strong></div><div><br></div><div>3+ years SRE experience</div><div>Experience independently leading the planning and deployment of a project</div><div>Experienced with cloud platforms, especially AWS, including solid knowledge of how to utilize cloud resources to fulfill the demand from other teams and production</div><div>Familiar with one program language or script language (Python, Java....)</div><div>Experience managing multiple kubernetes clusters in production (virtualization, orchestration, scalability, security, and high availability), skillset such as Helm, Rancher, ArgoCD</div><div>Solid networking protocol and cyber security knowledge, especially the TCP / IP stack and HTTP protocol&nbsp;</div><div>A strong understanding of cache, including CDN, HTTP cache (CloudFlare, AWS CloudFront)</div><div>Experienced with CloudNative Monitoring solution in Large distributed system using observation model(Trace, Metric, Logging), skillset such as Prometheus, Jaeger, Loki, ELK, Grafana</div><div>Excellent troubleshooting skills, including Linux OS issue diagnosis and OS parameter optimization</div><div><br></div><div><strong>Beneficial</strong></div><div><br></div><div>Experience working with other cloud platform is a plus. (GCP, Azure, AliCloud)</div><div>Familiar with at least one of infrastructure as Code (Terraform, Cloudformation)</div><div>Design and implement CI/CD workflow is a plus (Jenkins, Github Action)</div><div>Experience with system automation tools (Ansible, Salt, Chef)</div><div>Understanding of modern Micro Services and Service Mesh concepts is a plus(Containers, Istio)</div><div><br><strong>Benefits</strong></div><div><br></div><div>Quarterly and flash bonuses</div><div>Flexible working hours</div><div>Education allowance</div><div>Referral bonuses</div><div>28 days paid annual leave</div><div>2 x annual company retreats (Lisbon + Dubai in 2022 / Phuket in Q2 2023 + 1 more TBC!)</div><div>Highly talented, dependable co-workers in a global, multicultural organisation</div><div>Payment via world class online wallet system DEEL</div><div>Top of the line equipment supplied by market leader Hofy</div><div>We score 100% on The Joel Test</div><div>Our teams are small enough for you to be impactful</div><div>Our business is globally established and successful, offering stability and security to our Team Members</div><div><br></div><div><strong>Our Mission</strong></div><div><br></div><div>Our mission is to be an everyday entertainment platform for everyone</div><div><br></div><div><strong>Our Operating Principles</strong></div><div><br></div><div>1. Create Value for Users</div><div>2. Act in the Long-Term Interests of Sporty&nbsp;</div><div>3. Focus on Product Improvements &amp; Innovation&nbsp;</div><div>4. Be Responsible&nbsp;</div><div>5. Preserve Integrity &amp; Honesty&nbsp;</div><div>6. Respect Confidentiality &amp; Privacy&nbsp;</div><div>7. Ensure Stability, Security &amp; Scalability&nbsp;</div><div>8. Work Hard with Passion &amp; Pride</div><div><br></div><div><strong>Interview Process</strong></div><div><br></div><div>HackerRank Test&nbsp;</div><div>Remote video screening with our Talent Acquisition Team + live ID check</div><div>Remote 90 min video interview loop with 3 x Team Members (30 mins each)</div><div>Pre offer call with Talent Acquisition Team</div><div>ID check via Zinc</div><div>24-72 hour feedback loops throughout process</div><div><br></div><div><strong>Working at Sporty</strong></div><div><br></div><div>The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.</div><div>Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.&nbsp;</div><div><br></div><div>As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.&nbsp;</div><div><br></div><div>We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.</div>

Remote Site Reliability Engineer

<div>Are you a strong communicator and troubleshooter? Do you enjoy having the <strong>autonomy to use your experience, judgment, and problem-solving abilities</strong> to overcome a variety of challenges? Do you have an <strong>eye for detail and a desire to help people</strong> achieve their goals through online learning?&nbsp;</div><div><br></div><div>Great! Then read on.</div><div><br></div><div>We’re proud to say that<strong> we’ve put together an amazing team of unicorns </strong>who support, inspire and challenge each other every day, and <strong>we are looking for an equally talented and like-minded colleague to join us</strong>. We’re lucky enough to get up each day and <strong>build a better future for thousands of people </strong>around the world. But something’s missing. And we think it could be you.</div><div><br></div><div>The Interaction Design Foundation (IxDF) is the biggest online design school globally. Founded in 2002, we have over 150,000 graduates and counting. We’re <strong>market leaders</strong> in online design education because <strong>the world’s leading experts</strong> create our content and because we’re specialized in design. What’s more, with over 1.5 million monthly visitors, we’re at the forefront of providing premier design education to such organizations as IBM and SAP, as well as thousands of other companies.&nbsp;</div><div><strong><br>What you will be doing<br></strong><br></div><div>In this role, you thrive when working independently and flexing your keen eye for detail. You’re an expert communicator, and you pride yourself on balancing classic member support with a technical twist.&nbsp;<br><br></div><div>You will help us achieve our vision to become the<strong> best and most recognized design school on the planet</strong>. We’re not just saying that. We mean it very seriously, and we’ve come a long way on that road.&nbsp;<br><br></div><div>Ahead of you is a <strong>highly rewarding and enriching journey</strong> on which you will make an impact as you:<br><br></div><ul><li>Act as an <strong>ambassador</strong> of our brand and maintain our excellent reputation. It’s a <strong>big responsibility</strong> but also a very rewarding one!</li><li>Serve as a<strong> troubleshooting and technical advocate </strong>within our team, communicating closely with our devs to ensure any technical issues on our platform are smoothed out in record time.&nbsp;</li><li><strong>Correspond daily with our users </strong>across multiple channels, building out our FAQ/self-help repository, reporting bugs or inconsistencies, and being a champion for the experience members have on the site.&nbsp;</li><li>Collaborate asynchronously and effectively with other teams. You’re okay with working independently, getting your part of the job done, even as some of your amazing teammates are sleeping on the other side of the world.&nbsp;</li><li>Work with the marketing and editorial teams to <strong>improve our product offerings and the user experience</strong> of the platform. &nbsp;</li><li>Proactively <strong>test and explore ways to improve our platform, </strong>communicating and documenting your learnings to contribute to our company goals. .</li><li>Meticulously <strong>update our internal knowledge base</strong> through precise documentation, filling in any gaps you find along the way.&nbsp;</li></ul><div>Our community is <strong>at the heart of what we do</strong>, and we put a colossal effort into <strong>serving them as best we can</strong>. That’s why we’re looking for a talented and hard-working Member Support Unicorn who has an eye for detail, an empathic nature to help people and <strong>a natural drive for perfection</strong>.<br><br></div><div>Overall, if you’re ready to help our community and, in turn, change the future of education, then congratulations—you’ve come to the right place!</div><div><strong><br>About you</strong></div><ul><li>You have at least 2 years of experience in providing email-based support or a similar client-facing experience.</li><li>You enjoy working independently, and you ask the right questions allowing you to operate asynchronously. Working alone fills your cup as much as working with others.&nbsp;</li><li>You are a confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team.</li><li>You have solid presentation and communication skills. In particular, you can explain complex analytical/technical concepts in a comprehensible way to non-specialists and experts in other areas.</li><li>You consider yourself a detective: you're naturally curious and love to proactively dive into workflows and data, to come up with insights or points of difference that no one has thought of yet.</li><li>You are an enthusiastic problem solver and approach your tasks in an analytical, structured and solution-oriented way.</li><li>You are self-motivated &amp; self-reliant with strong planning skills and deliver on your tasks within deadlines.</li></ul><div><br><strong>What we can offer<br></strong><br></div><ul><li>A <strong>full-time, fully remote position</strong> with the world’s biggest online design school.</li><li>Regular<strong> video-based contact</strong><strong>with your colleagues</strong>, and you will get to meet them in amazing locations on<a href="https://www.interaction-design.org/about/careers/"> team trips 1–2 times a year</a>.</li><li>The chance to<strong> impact the lives of tens of thousands of designers</strong> around the world and put smiles on their faces as you ease their learning journeys.</li><li>The opportunity to <strong>supercharge your collaboration skills and communication</strong> working across departments and geographies to deliver outstanding results.</li></ul><div>So much more to list here, so head over to our <a href="https://www.interaction-design.org/about/careers">Career</a> page to learn more about our perks.</div><div><strong><br>How to Apply<br></strong><br></div><div>You can learn more about our Work Culture and Values here: <a href="https://www.interaction-design.org/careers">https://www.interaction-design.org/careers</a>&nbsp;</div><div><br></div><div>Please apply as soon as you can—we’re firm believers in the adage “the sooner, the better”, and we look forward to working with you!</div>

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